Mercure Box Hill Burford Bridge Hotel

Mercure Box Hill Burford Bridge Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 595 reviews

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Hotel extras

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

ALLSAFE approved hotel

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX DORKING
United Kingdom

Telephone +44 20 7660 0684

Fax +44 1306 880386
  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS:51.254146, -0.321841

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Your meetings and events

In an inspiring location close to London, 4 miles from the M25 and with local stations served by lines from Victoria, Waterloo and London Bridge, our 4 star hotel is well-placed for business travellers and the perfect venue for meetings. The hotel grounds are perfect for team building and other outdoor activities. WiFi access in all meeting rooms. Wedding and social event packages available to suit individual requirements.

Room descriptions and layouts

5 

meeting rooms

From 1 to 70 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  595 reviews

TripAdvisor Rating  3.5/5  953 reviews

Looking forward to coming back

TripAdvisor rating 5.0/5

lizziesbirds TripAdvisor review

Including our honeymoon 40 years ago, our summer visit this year was a third one for us. Some things never change. Being a fine historic building, the façade looks the same as ever. The garden layout is similar, and the staff welcome and restaurant service remain excellent. The pool may not have been heated 40 years ago, but it is now, and although used by day visitors, there was little activity mid-week for life guards to manage. The wonderful walks behind the hotel up Box Hill and opposite to Denbies Hillside make this a great place to keep visiting. To include free parking, be sure to book direct rather than with an internet booking site.

Thank you for a wonderful weekend

TripAdvisor rating 5.0/5

brionyb124 Families - TripAdvisor review

I want to say thank you so much to the entire team for making our wedding day run smoothly, particularly Eloise on front desk, Charlotte the coordinator and the head of catering Sam. Everyone was so thoughtful and pay attention to detail - such as drying out the bouquets and setting up some of the decorations as evening table decor, (an oversight by me). You guys really think about what will help the day run smoothly which is not an easy thing since I had several vendors coming and going, wondering relatives and a lot of people staying overnight. Me and Rob had the best day and the barn really did look beautiful, thank you so much.

2nt stay

TripAdvisor rating 3.0/5

330PR TripAdvisor review

Staff seemed unhappy in their work particularly on second day when they were understaffed and overwhelmed with the number of different events happening that day. Sadly that reflected on their overall service to guests. This experience was so different from my previous visit when the staff were still very busy but handled it in an upbeat positive manner. That I believe reflected on the interim GM in the proprty at that time.

Lovely Venue, Half Decent Staff.

TripAdvisor rating 3.0/5

R9609LLjoh TripAdvisor review

Had a booking with Mercure for 13 people to celebrate a birthday recently. The hotel themselves received this booking way back in April so they had lots of time to prepare and organise for our large family. Receiving an email about the wedding taking place the same night as our stay did not hinder our plans at all but we were only warned a few weeks prior. Upon arriving at the hotel and seeing the check in desk with no queue, I walked straight up and was not greeted at all. The young gentleman on the desk was so engrossed in his laptop I was standing there for around 3 minutes before he even looked up and acknowledged me. With no formal greeting i begin to explain the booking and how my large family will be checking in individually. The boy on the desk seemed to not be able to answer my questions and queries so he called upon his colleague whose name tag read Karen - another member of staff to not formally greet me and my family and only acknowledge her collage (customer service basic 101) After around 10 minutes i was finally pointed to my room (with half my family waiting in reception as their rooms were not ready with no apology or update from check in staff ) The customer service of the two working the check in desk was abysmal, and not improving throughout our stay. Not the 4* standard you claim to have. On a positive note your staff members Sheera and Gabriel were splendid and made our stay a more bearable experience (even with music blaring into the early hours of the morning from the wedding taking place opposite our room or the hour wait for food even though no one was using the restaurant at the time we were)

Overall good

Customer review rating 4.0/5

L S. Couples - Confirmed reviews ALL

Very nice stay, reception is a little chaotic which is a shame as this is your first impression, rooms are a little tired, bathrooms definitely need to be refurbished and very small. Our evening meal was very good, breakfast was disappointing the hot items were over cooked and poor quality, but the cold items and pastries were good. Overall we had a good stay and if in the area again would stay.

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Other web-users rate our hotel

  • 247 reviews 8.4/10 Location
  • 614 reviews 5.5/10 Room
  • 669 reviews 7/10 Service
  • 5 reviews 9.1/10 WiFi
  • 345 reviews 4.7/10 Food
  • 260 reviews 3.7/10 Cleanliness
  • 246 reviews 5.2/10 Breakfast
  • 242 reviews 5.8/10 Comfort

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