Francis Hotel Bath - MGallery 4 stars

Customer review rating 4.5/5 8,971 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Francis Hotel Bath - MGallery
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Enjoy Afternoon Tea in the hotel's prestigious Tea Room

  • Four-poster beds and en-suite facilities available

  • Grade I listed building with original features

  • Central location with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Francis Hotel Bath - MGallery

QUEEN SQUARE
BA1 2HH
bath
united kingdom

Tel: +441225424105

Fax: (+44)1225/319715

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  BATH SPA

  • By plane

    BRISTOL At 30.7km / 19.08 miles

  • By plane

    CARDIFF At 106.5km / 66.18 miles

  • By plane

    SOUTHAMPTON At 105.9km / 65.81 miles

  • By train

    BATH SPA At 0.8km / 0.5 miles

GPS :51.383003, -2.363429

Companies

  • BATH UNIVERSITY 3.0 km / 1.0 mi
  • BBC AUDIO BOOKS 2.0 km / 1.24 mi
  • BMT 2.0 km / 1.24 mi
  • CRAMER 2.0 km / 1.24 mi
  • FUTURE PUBLISHING 0.5 km / 0.31 mi
  • HELPHIRE 1.5 km / 0.93 mi
  • MOD 3 SITES 2.0 km / 1.24 mi
Companies

Your meetings and events

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Comfort Classic

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Feature Room

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

BRASSERIE BLANC

Type of cuisine: Bistro

Meet our neighbour, Monsieur Blanc A short stroll through the hotel takes guests into celebrated chef Raymond Blanc's Brasserie Blanc, where the food served is reminiscent of high quality, informal French cooking. Reservations are highly recommended.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE & BAR

Non contractual photo

To satisfy your appetite, delicious offerings are provided by the hotel kitchen at a moment's notice, served in the Lounge and Bar. Produce is sourced locally to create fresh salads, speciality sandwiches,freshly baked cakes and buns and generous platter

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Francis Hotel Bath - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,971 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,051 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent location

Customer review rating 4.5/5

Anon Couples - 18/09/2020 Confirmed reviews ALL

Great stay at the Francis Hotel. Staff were very friendly and helpful. We stayed for 4 nights and used Bath as a base for cycling.

Dear jenny f., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Beautiful Hotel

Customer review rating 4.5/5

Corrine N. Couples - 18/09/2020 Confirmed reviews ALL

Bath is beautiful and the hotel stunning. Unfortunately due to no fault of the hotel road works (resurfacing ) was taking place so roads closed and early morning starts from the road workers. COVID dealt with effectively. Would stay there again.

Dear Corrine N., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Perfect Hosts

Customer review rating 4.5/5

Derek Couples - 17/09/2020 Confirmed reviews ALL

Cheerful, helpful, smiling, caring staff always happy to make our stay special.

Dear Derek T., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Fantastic hotel in a great location

Customer review rating 4.5/5

Jogray Couples - 17/09/2020 Confirmed reviews ALL

We booked the hotel very last minute - I had booked the Thermae Spa for the following day so we decided, last minute, to book a hotel and travel down the night before. On arrival at the hotel we were able to park in the last parking space and on check-in the receptionist was very friendly, very helpful and upgraded our room too. Having stayed in many hotels & B&Bs in Bath I would definitely stay here again as it was definitely the best so far and was within a 2 minute walk to the centre.

Dear Joanne G., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well licated

Customer review rating 4.5/5

Amtul A. Friends - 17/09/2020 Confirmed reviews ALL

Helpful polite staff Clean And comfortable Only disadvantage is if hotel parking full U have to Pay and park elsewhere Location excellent,convienant for all attractions

Dear Amtul Sarah A., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Close to everything we needed

Customer review rating 4.5/5

Mario Couples - 16/09/2020 Confirmed reviews ALL

Peaceful and relaxing. Quiet comfortable room. Clean. Staff very friendly and helpful. Perfect for the 3 night stay we enjoyed.

Excellent staff and hotel, room however not cleaned properly and mattress was disgusting

Customer review rating 4.5/5

Julia B. Families - 16/09/2020 Confirmed reviews ALL

Wonderful staff, room 38 however was wonderful on first entry we loved it. But the bedding was dirty on the right bed, with a topper on the mattress. On the left hand bed there was a duvet covering the mattress then a sheet on top of that which To lie on, but it kept coming down and revealing the filthiest mattress I have ever had to deal with. My daughter was sleeping in that side so I didn’t tell her/ show her as it would ruin the visit. On the right hand side in the floor by the table lamp there was large toe nail too!

Disappointed ☹️

Customer review rating 4.5/5

Steve W. Couples - 16/09/2020 Confirmed reviews ALL

The bed was uncomfortable so we didn't sleep well, plus I wasn't informed about the road works, if I knew we would of selected a different hotel. Sorry its not a good review. Many thanks Steve W.

Excellent stay

Customer review rating 4.5/5

Sylvana S. Couples - 16/09/2020 Confirmed reviews ALL

Great location Beautiful surroundings, wished superior room had better views not on to car park and also not enough English tea in the bedroom breakfast though was excellent and staff were wonderful

Great location, friendly helpful staff but not enough of them for number of clients staying and using bars

Customer review rating 4.5/5

Anonymous Friends - 15/09/2020 Confirmed reviews ALL

Booked one night to meet friends. 3 people in our group and we intended to spend relaxing couple of days together. Pre booked Blanc Bistro which was advertised on webpage and in menu on outside of building but on arrival at restaurant in evening were told it was no longer BB, that was disappointing and should have been made clear when we arrived. Staff were really helpful and friendly which all added to a great stay but they were clearly understaffed in bar and restaurant for number of guests staying.

Dear Claire W., We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Perfect birthday weekend !

Customer review rating 4.5/5

Jill C. Couples - 15/09/2020 Confirmed reviews ALL

Lovely birthday weekend, with a beautiful room overlooking the park. Friendly staff and good food. Delighted with surprise wine and fruit platter in room on arrival. Thanks to Matthew, Reception Manager and all staff

Well located - Confident Re Covid safety

Customer review rating 4.5/5

O. Couples - 15/09/2020 Confirmed reviews ALL

Stayed for / nights in a feature room. Faultless

Fantastic staff but the hotel was let down by the cleanliness

Customer review rating 4.5/5

Karen Couples - 15/09/2020 Confirmed reviews ALL

The staff was absolutely fantastic particularly Katherine she was so charming and welcoming whilst checking us in as well as the concierge being really helpful throughout our stay but the main issue was the cleanliness of the room particular the massive stains we found on our sheets. We only noticed it the next day once my partner pulled back the sheets, the stains were massive as we had a packed schedule I didn't have time to notify the staff about the issue but I did email the hotel to complain but I haven't heard anything back from the management team, nor did I have an attachment link to send the pictures. It was such a shame as we had a lovely stay but the cleanliness of the room let down the hotel, we honestly think the sheets were not changed as we are living through unprecedented times (COVID-19) I do find this unacceptable as everything should be cleaned daily.

Dear Karen L., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Well located, great customer service, fantastic stay, an oasis

Customer review rating 4.5/5

Alex Couples - 15/09/2020 Confirmed reviews ALL

Stayed during the August bank holiday Monday and the whole city was extremely busy. The hotel was an oasis welcomed by Matthew Barry who was extremely helpful and friendly. We got upgraded as well to a nice and quiet premium room with comfortable bed and welcome amenities. I wouldn't hesitate recommending anyone to stay at this hotel.

Dear Li Hua M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Good location

Customer review rating 4.5/5

Mandy Couples - 14/09/2020 Confirmed reviews ALL

Warm welcome, large room with comfortable bed. Excellent breakfast.

Dear Mandy C., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Excellent stay & very friendly & professional

Customer review rating 4.5/5

Tracey K. Couples - 14/09/2020 Confirmed reviews ALL

From the minute we got there till the moment we left all we got was friendly people & great service

Dear Tracey K., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well located

Customer review rating 4.5/5

Phil R. Couples - 14/09/2020 Confirmed reviews ALL

Had a great few days in Bath, great hotel very central location. Excellent Covid measures in place , felt very safe.

Dear Philip R., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Good Stay

Customer review rating 4.5/5

Mr S. C. Couples - 14/09/2020 Confirmed reviews ALL

As expected. Good. Staff all good and professional No complaints at all. Location also very good.

Dear Stephen C., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Great Hotel In a Lovely City!!

Customer review rating 4.5/5

Magsm Couples - 13/09/2020 Confirmed reviews ALL

The location of the hotel is unbeatable!! Only a short walk to the main tourist sites of Bath and to a great supply of restaurants, bars and shops. We had a superior room that was a great size, the bathroom was lovely, the bedroom was maybe just a little tired (curtains not hanging correctly and so looked shabby) with areas lacking a finishing touch that would have made it first class.... The dressing and bedside tables were lovely with nice lamps and finishing touches. The hospitality tray had tea, coffee and one packet of biscuits (? Should this not have been two packets ?). There is a safe (free to use), iron and ironing board, suitcase stand. Storage would be a problem if staying for more than two nights, the room could have accommodated, and would have benefited from, a chest of drawers. The breakfast was good, we chose to eat in the restaurant but could have had it delivered to our room. Social distancing is evident throughout the hotel with good signage advising how to adhere to the rules. In all, a great stay in a lovely hotel in a beautiful city ..... it was our first visit to Bath but wont be our last to either the city or the hotel. Thanks for a great city break!!

Dear Margaret M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Central for shopping

Customer review rating 4.5/5

Ann B. Couples - 13/09/2020 Confirmed reviews ALL

Only stayed one night breakfast was amazing room lovely Two young lads in bar very kind and helpful We had left our masks in room before going out to save me going back to room they gave us one each Thank You I must say all the staff were lovely

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