Francis Hotel Bath - MGallery 4 stars

Customer review rating 4.5/5 8,823 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Francis Hotel Bath - MGallery
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Enjoy Afternoon Tea in the hotel's prestigious Tea Room

  • Four-poster beds and en-suite facilities available

  • Grade I listed building with original features

  • Central location with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Francis Hotel Bath - MGallery

QUEEN SQUARE
BA1 2HH
bath
united kingdom

Tel: +441225424105

Fax: (+44)1225/319715

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  BATH SPA

  • By plane

    BRISTOL At 30.7km / 19.08 miles

  • By plane

    CARDIFF At 106.5km / 66.18 miles

  • By plane

    SOUTHAMPTON At 105.9km / 65.81 miles

  • By train

    BATH SPA At 0.8km / 0.5 miles

GPS :51.383003, -2.363429

Companies

  • BATH UNIVERSITY 3.0 km / 1.0 mi
  • BBC AUDIO BOOKS 2.0 km / 1.24 mi
  • BMT 2.0 km / 1.24 mi
  • CRAMER 2.0 km / 1.24 mi
  • FUTURE PUBLISHING 0.5 km / 0.31 mi
  • HELPHIRE 1.5 km / 0.93 mi
  • MOD 3 SITES 2.0 km / 1.24 mi
Companies

Your meetings and events

meeting rooms

From 1 to 60 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Comfort Classic

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Feature Room

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

BRASSERIE BLANC

Type of cuisine: Brasserie

Meet our neighbour, Monsieur Blanc A short stroll through the hotel takes guests into celebrated chef Raymond Blanc's Brasserie Blanc, where the food served is reminiscent of high quality, informal French cooking. Reservations are highly recommended.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE & BAR

Non contractual photo

To satisfy your appetite, delicious offerings are provided by the hotel kitchen at a moment's notice, served in the Lounge and Bar. Produce is sourced locally to create fresh salads, speciality sandwiches,freshly baked cakes and buns and generous platter

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Francis Hotel Bath - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,823 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,006 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Should blame COVID

TripAdvisor rating 4.5/5

S O 28/07/2020 TripAdvisor review

I realise the impact of COVID 19 but it does not excuse the sub standard service. Enjoying the time away from home meant that our room was not cleaned at all for the duration of our 2 night stay. No spirits available at all in the hotel. COVID is not an excuse as we could walk 50 yards down the road and buy some. The room was tired and overlooked the carpark. Not exactly a "feature" room. Mmmm!

Mini break

TripAdvisor rating 4.5/5

Mark G 21/07/2020 TripAdvisor review

Lovely hotel, room and staff. Fantastic location most tourist attractions with easy walking distance. Great service at breakfast. Highly recommended. The only gripe I had was £20 to park the car overnight.

Dear Mark, Thank you very much for taking the time to leave us a review. We very much appreciate the kind feedback regarding your stay at The Francis Hotel here in Bath. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our team as I am confident they will serve as great encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope to have the pleasure of welcoming you back to The Francis in the near future. Kind regards, Olivier Croso Hotel Manager

Was OK!!!!

TripAdvisor rating 4.5/5

CP6298 16/07/2020 TripAdvisor review

I fully understand that the current situation is a very difficult one. On arriving at the Hotel first impressions were good. Upon checking I booked room service time for breakfast for 9am next day. As we had a dinner reservation at an outside restaurant we enquired if the bar was open for a drink first, was advise yes, fully open 24 hours just table service. When we went down to the bar at 7pm sat at table, was then told they only had wine or beer, no spirits.. which is not much good to us as we don't drink wine or beer, would have been better if we informed of that when made the enquiry at the reception. Next morning woken up by call from reception 8am asking if we knew that the continental breakfast was an extra charge. 8.45 fire alarms started to go off in the room a couple of times, we called reception to see if we needed to evacuate, to be told, everything was fine, just a fault with the fire alarms.. .9.15am no breakfast, called down again to be told they would check. 9.25am received call to say the breakfast was delays due to the fire alarm and the gas being cut!!!! 9.50am breakfast arrived.. luke warm and the coffee was stone cold.

Dear CP6298, Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso

Amazing !

Customer review rating 4.5/5

Jo Friends - 03/04/2020 Confirmed reviews ALL

Incredibly friendly staff - I would definitely return to stay again.

Dear Jo C., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manger

Amazing location

Customer review rating 4.5/5

Kate Couples - 29/03/2020 Confirmed reviews ALL

Another lovely stay at The Francis! Amazing location, spacious and comfortable room, delicious breakfast.

Dear Kate Q., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Good service in trying times

Customer review rating 4.5/5

Nigel E. Couples - 26/03/2020 Confirmed reviews ALL

Stayed for only one night due to enforced closure during covid19 lockdown. Our room was very comfortable as usual. As all restaurants were closed under the governments ruling the hotel ran a room service only programme. The food was lovely and the staff as friendly and efficient as ever under very trying circumstances. Hope it will not be too long until we can return to The Francis.

Dear Nigel E., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Bath - great location - friendly staff - good food

Customer review rating 4.5/5

Anne C. Couples - 24/03/2020 Confirmed reviews ALL

We were there to visit our daughter in Bath and we were returning guests having stayed before. We appreciated efficient pre arrival information via email, friendly fast check in, personal touches, comfortable room and really good breakfast. Communal areas also very relaxing for sitting and having a drink day or evening. Efficient check out and baggage storage until we were ready to leave. Thank you

Dear Anne C., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well located

Customer review rating 4.5/5

Anonymous Families - 22/03/2020 Confirmed reviews ALL

Everyone was pleasant, attentive and helpful throughout our stay.

Dear Sam C., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Excellent stay and location

Customer review rating 4.5/5

Bernie Families - 21/03/2020 Confirmed reviews ALL

Very comfortable, spacious room. Stunningly furnished throughout hotel. Staff extremely helpful in all areas, and calm given the changing problems due to Coronavirus. Would certainly stay again. Fantastic friendly team. Thank you everyone

Dear Bernadette S., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Beautiful hotel in a great location

Customer review rating 4.5/5

Gavin Friends - 21/03/2020 Confirmed reviews ALL

Very smartly presented hotel, high level of cleanliness in room and throughout with friendly staff and in a superb, easy-to-access location. Breakfast was excellent quality with attentive waiting staff.

Dear Gavin N M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Brilliant stay

Customer review rating 4.5/5

Malcolm P. Couples - 20/03/2020 Confirmed reviews ALL

The hotel is lovely ideally located very comfortable and the staff exceptional would definitely stay agsin

Dear Malcolm P., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Delightful staff

Customer review rating 4.5/5

Lyn H. Families - 20/03/2020 Confirmed reviews ALL

Nothing was too much trouble and dealt with a smile and a desire to help.

Dear Lyn H., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Enjoyable Hotel to Stay in Bath

Customer review rating 4.5/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

From our Welcome by Leeroy, we knew we were in the best Hotel for our holiday in Bath. The ambiance was special and Leeroy and Beverley were exceptional as Front of House staff

Dear Anita M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Superb location and super staff.

Customer review rating 4.5/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

Short stay to celebrate our 10th anniversary. Mentioned it in passing when I booked and the staff made us feel extra special with an upgrade in room. Lovely decor throughout the hotel yet a homely feel.

Dear Susan S., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Charming place

Customer review rating 4.5/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

Very friendly place with comfortable clean rooms and good food. I wish the bar was bigger. We held a meeti G there and there was no accommodation to check out one hour later for the participants.

Dear Latanya Mapp F., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Had lovely time of family reunion- enjoyed restaurant and bar areas, very pleasant indeed

Customer review rating 4.5/5

Mrs J. N. Families - 20/03/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay. Second time, and would definitely come again - our upgraded room was lush

Dear Jenny N., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Excellent staff

Customer review rating 4.5/5

Emm Couples - 19/03/2020 Confirmed reviews ALL

Staff were excellent in difficult circumstances (Covid-19). Parked our car, no charge. Upgraded is because of a slow draining wash basin. Friendly throughout. Location was terrific.

Dear Malcolm E., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Bath Personified

Customer review rating 4.5/5

Dr.jeffrey D. C. G. Business - 18/03/2020 Confirmed reviews ALL

I wanted to taste the grace and charm of Bath ,and this delightful hotel did not disappoint.One only has to step outside to be in the heart of this wonderful Georgian city .

Dear Jeffrey G., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well located, great staff

Customer review rating 4.5/5

Tania F. Families - 18/03/2020 Confirmed reviews ALL

Really lovely hotel, friendly staff. Bed terribly uncomfortable - zip mattress where the zip could be felt very easily and was intrusive Very noisy above room - could hear every movement, even someone peeing in the toilet! Severe mould on roller blind in the bathroom which actually made the room smell damp. Room 225 Although Receptionist was lovely she was not particularly helpful with information about the marathon and when we could get out the car park. She said she knew no details of the marathon, not interested in it! It would have been nice if she could have offered to look up the information on google or find out if we could get access to the roads by car. I googled it in the end and found out the exit from the hotel could be exited at any time!

Dear Harry H., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso

Perfect

Customer review rating 4.5/5

Amanda Couples - 17/03/2020 Confirmed reviews ALL

Ideal location, delightful attentive staff who went above and beyond, delicious breakfast, great decor, comfortable in every way.

Dear Amanda M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

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