Francis Hotel Bath - MGallery 4 stars

Customer review rating 4.5/5 9,651 reviews

ALLSAFE approved hotel

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Francis Hotel Bath - MGallery
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Enjoy Afternoon Tea in the hotel's prestigious Tea Room

  • Four-poster beds and en-suite facilities available

  • Grade I listed building with original features

  • Central location with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Francis Hotel Bath - MGallery

QUEEN SQUARE
BA1 2HH bath
united kingdom

Tel: +441225424105

Fax: (+44)1225/319715

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  BATH SPA

  • By plane

    BRISTOL At 30.7km / 19.08 miles

  • By plane

    CARDIFF At 106.5km / 66.18 miles

  • By plane

    SOUTHAMPTON At 105.9km / 65.81 miles

  • By train

    BATH SPA At 0.8km / 0.5 miles

GPS :51.383003, -2.363429

Companies

  • BATH UNIVERSITY 3.0 km / 1.0 mi
  • BBC AUDIO BOOKS 2.0 km / 1.24 mi
  • BMT 2.0 km / 1.24 mi
  • CRAMER 2.0 km / 1.24 mi
  • FUTURE PUBLISHING 0.5 km / 0.31 mi
  • HELPHIRE 1.5 km / 0.93 mi
  • MOD 3 SITES 2.0 km / 1.24 mi

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements

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  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Our restaurants and bars

Boho Marché

Type of cuisine: Mediterranean

Whether you're ready for a lazy brunch, spice up your lunch, or make dinner a real occasion, Boho Marché restaurant, bar and lounge packs a culinary punch with oodles of design flair. Breakfast is served 10-12 am and all-day menu and cocktails 12-9 pm.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOUNGE & BAR

To satisfy your appetite, delicious offerings are provided by the hotel kitchen at a moment's notice, served in the Lounge and Bar. Produce is sourced locally to create fresh salads, speciality sandwiches,freshly baked cakes and buns and generous platter

Menu (PDF)

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Francis Hotel Bath - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,651 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,137 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located and attentive staff

Customer review rating 4.0/5

Mrs S. N. Couples - 26/07/2021 Confirmed reviews ALL

Lovely break. Staff cannot do enough to help. Restaurant service a little slow. Had to wait a long time for breakfast.

Customer review rating 4.0/5

Rene M. Couples - 26/07/2021 Confirmed reviews ALL

Great location, in the heart of Bath! Hotel and staff were lovely but our room was in the basement and it had damp smell and we’re looking over the bins and car parking. Breakfast wasn’t worth £20. Sausages and bacon weren’t of the great quality. Served filter coffee which was charged about £4.50. Definitely was expecting better quality especially as it has a lots of little cafes and restaurants in the area which offer fresher and more exciting menus. Was very surprised that didn’t offer cappuccino or late on the menu.

Well located

Customer review rating 4.5/5

Lynne H. Couples - 25/07/2021 Confirmed reviews ALL

A lovely hotel beautiful decor and very pleasant staff

Dear Lynne H., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Repeat stay

Customer review rating 3.5/5

Anonymous Couples - 23/07/2021 Confirmed reviews ALL

Once again stayed here as daughter is at university in Bath. Top floor room, lovely. Shower overflows onto floor. Vanity set not replaced after use. Breakfast not warm enough.

Dear John F., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso Hotel Manager

Great location, great hotel

Customer review rating 5.0/5

Louise D. Families - 23/07/2021 Confirmed reviews ALL

Excellent location and very god customer service. Rooms are spacious and clean.

Dear Chris D., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Good stay let down by small issues

Customer review rating 3.0/5

Paul P. Friends - 23/07/2021 Confirmed reviews ALL

Had a good stay very good service generally, rather let down by restaurant service at breakfast and dinner. There were parts of orders missing had to keep re asking for them. If you do not like Moroccan food best to dine outside of hotel. Still waiting for my bill which was promised to be e-mailed to me. Have sent three e-mails to date, still not arrived!

Dear Paul P., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Perfect interconnected rooms - worked perfectly for our family

Customer review rating 5.0/5

Neil A. Families - 21/07/2021 Confirmed reviews ALL

Clean, comfortable and spacious rooms and great breakfast!

Dear Neil A., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

poor hotel for the price

Customer review rating 1.5/5

Kevin Friends - 20/07/2021 Confirmed reviews ALL

check in was ok - couldn’t find one of our rooms on the booking, but when i showed the confirmation email, a room was found, and we were upgraded. wouldn’t like to see the standard room as the upgraded room had drawer fronts hanging off, sheet on the bed was crumpled, and bathroom was configured so you couldn’t get into the shower (over the bath type) without having to brush your legs across the toilet - why put a bath in such a small space is anyone guess. went out in the evening and returned to the hotel at 11:15 for a night cap in the bar. at this time, it seems the hotel has decided that they can only serve a limited selection of drinks : house red, house white or a bottle of beer. nothing else. barman was banging around and cleaning up, making it really clear his day was over and you were making him late for home. we didn’t have a drink needless to say. all in all, very poor for the price - which was as much as we paid the night before at a truly 5* hotel in bath.

Dear kevin w., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Mark Quinn Guest Relations Manager

A lot of double charging going on and inclusive breakfast limited to £20 with very expensive choices

Customer review rating 0.5/5

Lorraine J. Couples - 19/07/2021 Confirmed reviews ALL

Bathroom not as pictures on website - superior room shows a bath tub and we only got a very small bathroom with no bathtub. Breakfast was disappointing- we booked inclusive breakfast only to be given a letter informing us that we were limited to £20 only and menu we felt was limited and very expensive. £4.50 for little glass of orange juice, £6.50 for a small fruit bowl etc. We have never experienced this in our lives.

Well located, full of character, good service

Customer review rating 4.0/5

Debbie Couples - 19/07/2021 Confirmed reviews ALL

We enjoyed the bar and the fact that’s it’s open 24 hours. Room was nice. Little bit small for the price. Was disappointed that it hadn’t seemed to have been dusted before we arrived. Restaurant was good quality and had a nice atmosphere

Dear Deborah M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Lovely hotel, great location, attentive staff

Customer review rating 4.0/5

Catherine Friends - 19/07/2021 Confirmed reviews ALL

I had only a brief one night stay but was given a lovely quiet room facing the car park (I prefer this over a noisy front). Room was spacious and bed was extremely comfortable. Staff was efficient and friendly downstairs. I'll stay again. The location is brilliant especially for the theatre, and having parking in Bath is a true bonus. My only issue was the dirty water glass in the bathroom. I'd be shocked by this at any time, but now? It still had the toothpaste in the bottom. How was this not seen?

Dear Catherine S., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Wardoli

TripAdvisor rating 5.0/5

Wardoli 19/07/2021 TripAdvisor review

We have stayed in the Francis Hotel many times. We always enjoy our stay. The staff are always friendly, professional and efficient as they were during our last stay. The rooms had been refurbished to a high standard during Lockdown. The restaurant has changed from Blanc to Moroccan and is excellent.

Parking was a problem -- it might be worth allocating a drop off/pick up luggage area.

Customer review rating 5.0/5

Elaine T. Couples - 18/07/2021 Confirmed reviews ALL

Excellent service and beautiful decorated rooms with all the facilities one needs.

Dear peter T., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

A restful and beautiful hotel with friendly helpful staff

Customer review rating 5.0/5

Steve B. Couples - 18/07/2021 Confirmed reviews ALL

A too-brief stay in a wonderfully comfortable room. Helpful staff from the very beginning who helped even with parking. A delight

Dear Geoff M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Lovely stay

Customer review rating 3.5/5

Bethany K. Couples - 18/07/2021 Confirmed reviews ALL

The hotel was well located with amazing decor. The staff were very lovely and welcoming and everything ran very smoothly. It was a bonus that we could check in early on arrival. However, the hotel was very loud at night and both my partner and I did not sleep well on both nights of the stay. There were constant doors banging even in the small hours of the night and we struggled to get a good nights sleep. We were so tired on the third day of our stay that we decided to leave Bath early and get home to bed! Apart from the sleep quality, we had a thoroughly enjoyable stay.

Dear Bethany K., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Fabulous hotel, delicious breakfast and wonderful staff.

Customer review rating 5.0/5

Vanessa Couples - 18/07/2021 Confirmed reviews ALL

The hotel was spotless and adhered to all Covid rules. All staff were friendly , polite and helpful. The breakfasts were delicious. A lovely touch of providing a platter of sweet desserts and a designer postcard for our anniversary. Our room was delightful too. Two great stays here and we look forward to a third!

Dear Vanessa B., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Great staff & service

Customer review rating 5.0/5

Christopher C. Couples - 17/07/2021 Confirmed reviews ALL

The staff were excellent and very helpful

Nice hotel and room, good location. Average food.

Customer review rating 3.5/5

Steve M. Couples - 16/07/2021 Confirmed reviews ALL

Still waiting for a refund after being overcharged a week ago. calls and emails not returned as yet.

As good as always

TripAdvisor rating 5.0/5

cjellis468 21/10/2020 TripAdvisor review

This is a favourite hotel. Very friendly and helpful staff (even in these weird times), a great location in a great city and quirkily decorated with a strong independent hotel feel. Love it and look forward to returning soon.

Dear cjellis468 Thank you very much for taking the time to leave us a review. We very much appreciate the kind feedback regarding your stay at The Francis Hotel here in Bath. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our team as I am confident they will serve as great encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope to have the pleasure of welcoming you back to The Francis in the near future. Kind regards, Olivier Croso Hotel Manager

Great Hotel in a central location

TripAdvisor rating 5.0/5

101henryg Business - 16/10/2020 TripAdvisor review

The Francis Hotel is a splendid hotel , with a warm welcome and Covid secure. The reception staff and housekeeping staff were very helpful, working under difficult circumstances and are to be commended.We really enjoyed the room service and breakfast in the bar area .

Dear 101henryg, Thank you very much for taking the time to leave us a review. We very much appreciate the kind feedback regarding your stay at The Francis Hotel here in Bath. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our team as I am confident they will serve as great encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope to have the pleasure of welcoming you back to The Francis in the near future. Kind regards, Olivier Croso Hotel Manager

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