Name: Novotel Lampung
Address: BANDAR LAMPUNG, 35226, INDONESIA
Telephone: (+62)721/477999

For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Restaurants and Lounge Bar are open with social distancing measures in place. The pool and the fitness room is open with social distancing measures in place (max 20 guests at any one time in the pool). Breakfast buffet is available self service using hand glove

Novotel Lampung 4 stars

Customer review rating (ALL Rating) 4.9/5 2,017 reviews

ALLSAFE approved hotel

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Description

Novotel Lampung

Hotel that makes every moment matter

Novotel Lampung is located in the heart of Bandar Lampung, overlooking the beach on the southern tip of Sumatera Island. The hotel is offering 220 modern rooms, plus 2400 m² of meetings and events space, a restaurant, lounge bar, Premier Lounge and superi or fitness facilities such as outdoor pools, a steam room, Jacuzzi, spa, and gym, and the Wedding Chapel. Located 10 minutes from the business district and close to attractions, Novotel Lampung is ideal for business and leisure.

Novotel Lampung is a 4-star hotel which gives you an easy access to explore and reach the nearest interesting places in Bandar Lampung, such as Museum of Lampung, shopping center, many beautiful beaches (Sari Ringgung, Mutun, Ketapang). There are also Bumi Kedaton Garden, Butterfly Garden. You can also access more tourism destinations in Lampung Province. For example: Kiluan Bay, Tanjung Setia Beach, Bukit Barisan National Park, Way Kambas Elephant Conservation Center.

Novotel Lampung is close to shopping centers, business district, government officers, and tourist attractions.

Hotel extras

10 minutes from the business district
On-site spa with sauna and heated indoor pool
Fitness and wellness centre, massage rooms
Excellent on-site dining at The Square
Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226 BANDAR LAMPUNG
Indonesia

Telephone +62 721 477999

+62 721 479797

By plane
RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS:-5.441279, 105.288881

GRAHA WANGSA 3 km / 1.86 mi

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

On site

Swimming pool
Car park
Shuttle
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

LOUNGE BAR Non contractual photo

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Non contractual photo

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 king-size bed Mountain view

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Superior Room with 2 single beds, Mountain view

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Superior Room with 2 single beds, Ocean view Non contractual photo

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Executive Room with 2 single beds, Mountain View

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Excutive Room with 01 King Bed Mountain View Non contractual photo

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Executive Room with 1 King Size Bed Ocean view

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Executive Room with 1 King Size Bed Ocean view Non contractual photo

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Executive Suite with 1 king-size bed Non contractual photo

Max. number of persons: 3
Area: From 76 m² / 818 sq ft

Superior Room with 1 King-size bed Ocean view

Accessible room

Max. number of persons: 3
Area: From 33 m² / 355 sq ft
Views: Mountain view Note

*Subject to availability

Free in Room Mineral Water
Coffee/tea making facilities

Penthouse with one bedroom ocean view Non contractual photo

Max. number of persons: 3
Area: From 160 m² / 1722 sq ft

Our guest reviews

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

ALL Rating 4.9/5 2,017 reviews

TripAdvisor Rating 4.5/5 1,180 reviews

Cika Friends - 5/18/2022 Confirmed reviews ALL

Good view, staff nya pada ramah its recommended hotel if you wanna staycation in lampung

Dear Cika, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Tia Business - 5/18/2022 Confirmed reviews ALL

At check-in, the hotel gave me a welcome drink voucher and the receptionist fitri who helped me check in was very friendly, the check-in process was also fast.

Dear Tia, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Cindy Couples - 5/18/2022 Confirmed reviews ALL

Great experience staying at novotel lampung

Dear Cindy, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Tenni Families - 5/18/2022 Confirmed reviews ALL

The hotel staff is very friendly and helpful with ms. fitri. Fast check-in process

Dear Tenni, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anonymous Couples - 5/15/2022 Confirmed reviews ALL

very satisfied with the service from the staff and the room with a very beautiful view

Dear Ferdwika, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Genta Friends - 5/15/2022 Confirmed reviews ALL

very good and friendly service from ms. fitri and ms.nyoman

Dear Genta, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Riska Couples - 5/15/2022 Confirmed reviews ALL

good

Dear Riska, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Tania Families - 5/12/2022 Confirmed reviews ALL

pleasant and friendly hotel.

Dear Tania, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Dian Solo - 5/12/2022 Confirmed reviews ALL

especially for the server name is nyoman and fitri they can explain about the product keep up the good service guys

Dear Dian,It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anonymous Couples - 5/12/2022 Confirmed reviews ALL

First time to stay here and we are so happyyy.. breakfast hotel rooms all excelent. This hotel was amazing. We absolutely will come back again. Thank you for all the staff especially ms.fitri and ms.nyoman who help us very kindly

Dear Rendi, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anonymous Families - 5/12/2022 Confirmed reviews ALL

Love the experience

Dear Indriani, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Anonymous Couples - 5/11/2022 Confirmed reviews ALL

Our first time staying at novotel lampung.. The service is very good

Dear REi, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Adrian Business - 5/11/2022 Confirmed reviews ALL

everything is beautifull in here

Dear Adrian, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Aji Business - 5/11/2022 Confirmed reviews ALL

The staffs hospitality, the room cleanliness, the outdoor facilities are wonderful

Dear Aji, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Yulis Business - 5/11/2022 Confirmed reviews ALL

Very nice Hotel. Definitely will come back

Dear Yulis, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Indra Families - 5/11/2022 Confirmed reviews ALL

highly recommend this hotel if you want a staycation with family.

Dear Indra, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Tito Friends - 5/10/2022 Confirmed reviews ALL

Really appreciate! service is excellent, even old hotel but really good maintaince. Room has great view, near of the sea. Overall great hotel, Pleasant to stay at this hotel

Dear Tito, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

good hotek

Meta Families - 5/10/2022 Confirmed reviews ALL

good hotel, polite receptionist, debby and edy!

Dear Meta, It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Stay over after Krui

achyatrachman 12/16/2021 TripAdvisor review

After a long commute from Krui, I need to stay more than a night to get the morning ferry schedule. In the morning got a bad experience during my check-out time. After all, existed done, I was ready to get out of the parking, but reception called me back to settle something which was not my fault. And already four days from my check-out day, The hotel was still unable to send me the received through email.

Inconvenience stay

Patric01-Richard Business - 3/9/2021 TripAdvisor review

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

Dear Patcric01-Richard Thank you for taking the time to share your experience with us. We are deeply concerned and we wish to express my most sincere apologize for the inconveniences you have encountered during your stay with us. Please rest assure, our passionate team strive to ensure only the best possible stay for our valued guests so when we read about our valued guests not enjoying their stay with us, it makes us take immediate action. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. Thank you again for your time in writing this feedback and I hope to hear from you soon. Sincere regards, Rulvastina Randy General Manager

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