ibis Singapore on Bencoolen Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 19,673 reviews

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ibis Singapore on Bencoolen
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+ 15 Services

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room,FREE WIFI and use of Bamboo Bicycle, Loan of EZ-Link Transport Card

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 singapore
singapore

Tel: +6565932888

Fax: (+65)65932889

Check-in from 14h00

Check out up to 12h00

  • FORTUNE CENTER:  56/980 FORTUNE CENTER

  • OPP BURLINGTON SQUARE:  147/166/857/980

  • OPP. BURLINGTON SQUARE:  56/64/65/131/139

  • OPP. BURLINGTON SQUARE.:  NR6 Rochor

  • BRAS BASAH:  CIRCLE LINE BRAS BASAH

  • BUGIS:  EAST-WEST LINE BUGIS

  • DHOBY GHAUT:  DHOBY GHAUT

  • DHOBY GHAUT I:  NORTH-SOUTH LINE DHOBY GHAUT

  • By plane

    Changi International Airport At 17km / 10.56 miles

  • By train

    BUGIS MRT STATION At 0.1km / 0.06 miles

GPS:1.301222, 103.852673

Congress centre

  • SINGAPORE EXPO 16.0 km / 9.94 mi
  • SUNTEC CITY 3.0 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE

Taste Restaurant offers a wide spread of international cuisine in Bugis. Highlights include Chef Casey Lai's western food, healthy sets as well as Singaporean dishes endorsed by K.F. Seetoh, well-known local makan guru. Beverages are available at Le Bar.

Your meetings and events

The 3-star ibis Singapore on Bencoolen features 3 meeting rooms to suit your needs. Each with natural light and equipped with comfortable facilities, our meeting spaces are the perfect environment to grow your business.Located within close proximity to Bugis, Bencoolen, Rochor and Bras Basah MRT stations, our economy hotel is conveniently accessible by attendees. Seating capacity is adjusted to suit the local government regulations.For inquiries regarding meeting packages and capacity, please email us at H6657-SL3@accor.com.

Room descriptions and layouts

3 

meeting rooms

From 1 to 35 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Meeting room

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper. All rooms in our 3-star economy hotel are 18sqm and equipped with high-speed WiFi, coffee and tea making facility, colour TV, business desk and chair.

Our guest reviews for
ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

19,673 reviews

TripAdvisor Rating 4.0/5

7,330 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, good stay and good service also thanks so much

Customer review rating 5.0/5

Elieser M. Families - 01/04/2020 Confirmed reviews ALL

I like the ibis hotel bencollen so much because i can eassy to get the transportation very well and the all employees is very nice to assist me and my wife "fonny Lineng" as one of the member also

Dear Elieser, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Need for provision of items in room

Customer review rating 3.5/5

Delwyn Couples - 31/03/2020 Confirmed reviews ALL

It was overall a good stay but would appreciate if you can provide toothbrushes, toothpaste and comb in the bathroom. Complimentary mineral water in the fridge would be good too.

Dear Delwyn, Thank you for your positive feedback. I'm really happy to hear that you had a overall good stay. Kindly allow me to share that such amenities are available upon request in order to reduce carbon footprint. Similarly, we provide glass bottles in place of plastic bottles for the same reason as well. We hope to seek your kind understanding and support on this. Sincerely, David Lane General Manager

Good location close to transport access

Customer review rating 4.5/5

Rob M. Couples - 29/03/2020 Confirmed reviews ALL

Staff friendly and hotel good even though under abnormal circumstances would definitely stay here again.

Dear Robert M., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager
Customer review rating 1.0/5

Ankit G. Business - 27/03/2020 Confirmed reviews ALL

not satisfied. I have never seen a hotel which is so eager to get advance money. For example, laundry I told at hotel staff that, I will settle all the amount at the checkout time, however hotel staff was adamant to get the advance. Though I have already paid my hotel stay amount and breakfast amount in advance. I have never seen such a type of service in any other hotel, not even in your IBIS, Pune, India as well.

Dear Ankit G., Thank you for taking the time to tell us about your experience at the ibis Singapore on Bencoolen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With reference to the deposit, its something we do for all guests and allows you to charge back to your rooms for any number of services. While you are an honest person, unfortunately there are many out there that are not. I apologise if this was an unpleasant experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Lane General Manager

No stay at all

Customer review rating 0.5/5

John O. Solo - 27/03/2020 Confirmed reviews ALL

How can I give a review of my stay at Ibis on Bencoolen . When I arrived in Singapore from Bangkok on Saturday 21st March I was not allowed into Singapore due to coronavirus. Do you not even bother to check these things before sending out this email? I am still trying to get a refund after being told by some person at Accor by the name of Edmund, that there were no such bookings for me on those dates. I spoke this morning with a very nice lady at Accor Australia she instantly found the bookings and has contacted Ibis Bencoolen on my behalf.

Dear John O., I am not sure why this sent you an e-mail for survey as it shouldnt do that unless you checked in. I am investigating this matter. Regarding Edmund, we have not colleagues by that name here or similar. Could you share what number you called please? These are sad and strange times, apology for the survey being sent to you and your experience with Edmund. Sincerely, David Lane General Manager

Well located near to the temple

Customer review rating 4.0/5

Sw I. M. Friends - 24/03/2020 Confirmed reviews ALL

Always enjoyed stay in Ibis

Dear Wurjaningsih Ingrid M. S., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Convenience location

Customer review rating 4.5/5

Jit Couples - 23/03/2020 Confirmed reviews ALL

Great service, Staff are friendly and helpful

Dear Jit Chew L., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager
Customer review rating 4.5/5

Kevin A. E. L. Couples - 23/03/2020 Confirmed reviews ALL

We really enjoyed our stay in your hotel. We ate mostly in the Taste restaurant and had many conversations with your very friendly staff. We found the room, 1204, a little small and would have appreciated provision for our cases instead of them being on the floor. We are in our late seventies and was a little difficult with cases on the floor, plus my wife has a walker so we were a little cramped. If we return to your beautiful city we would be more than happy to stay at Ibis on Bencoolen and to recommend the hotel to friends. Thankou for making us feel welcomed.

Dear Kevin L., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Good location

Customer review rating 4.5/5

Peter G. Business - 21/03/2020 Confirmed reviews ALL

we wish to stay longer but just because of the virus, we were call back to Australia. Hope to stay there the next time and who knows you may upgrade us to a bigger room.

Dear Peter G., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Great Location - A hotel that cares for everyone

Customer review rating 5.0/5

Patrick Solo - 19/03/2020 Confirmed reviews ALL

OK unfortunately the Covid19 had lowered the Guest capacity very low numbers - but all of the existing staff were really on top of everything - the hotel is normally very clean but this time immaculate clean - excellent Covid19 Management in place. personable skills of the human temperature checkers was 10/10

Dear Mimi, I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Trip Cancelled - Coronavirus

Customer review rating 3.0/5

David S. Solo - 17/03/2020 Confirmed reviews ALL

Trip Cancelled - Coronavirus. I could understand the delay and was highly satisfied with your courteous communication following my cancellation request, in what are very difficult times for you. Hopefully I expect to see you on a replacement trip to see my family provisionally being planned for March 2021.

Dear David S., Thank you for your understand and we look forward to helping you for 2021! Stay safe and take care. Sincerely, David Lane General Manager

Small, Central, Good Deal

Customer review rating 4.0/5

J. A. Couples - 17/03/2020 Confirmed reviews ALL

We enjoyed our stay. Your location is great. It was a bit annoying that the main door off the street was closed due to the Coronavirus screenings so we had to walk around to the taxi entrance every time, but that's my only complaint. Clean room with everything we needed.

Dear Jessica A., Thank you for taking the time to review our hotel. Please allow us to reassure you that your feedback is valuable to us, especially in helping us to improve our service A. property standards. The management is taking additional precautionary measures for temperature screenings. We apologised for the inconvenience caused. With that, all of us here hope to look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Well located.Nearest MRT close by.

Customer review rating 5.0/5

Nigel C. Solo - 16/03/2020 Confirmed reviews ALL

Clean and lovely and comfortable hotel,throughout. Daily room maintainence was also very good. Loved the hotel,and loved the Country.

Dear Nigel, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Average

Customer review rating 3.0/5

Karen Couples - 16/03/2020 Confirmed reviews ALL

We find the hotel tired in need of a total refurbishment.We returned two irons back to reception which had frayed cords, one having exposed wires.The decor is dated. The breakfast was ok but the coffee cheap and undrinkable. Reception were polite and atteded to our needs

Dear Karen Paula O., Thank you for taking the time to review our hotel. Please allow us to reassure you that your feedback is valuable to us, especially in helping us to improve our service and property standards. We sincerely apologise for failing to meet your expectations on this occasion. Maintenance schedule is ongoing in our hotel and we are looking forward to presenting a more refreshed look in the near future. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Well Located, Great customer service

Customer review rating 4.5/5

Peter Business - 15/03/2020 Confirmed reviews ALL

The highlight of your hotel is the customer service staff, they are better than your Mercure Bugis hotel, because of that I prefer to stay in a more budget hotel with better staff. Congratulations to them.

Dear Peter James, Thank you for your generous comments regarding our service here at ibis Singapore on Bencoolen. This is exactly what we strive to achieve and I am so heartened to note that our colleagues have successfully created a home away from home experience for you. Your compliments will surely be shared with the team. All of us look forward to seeing you again soon. Sincerely, David Lane General Manager

Good location

Customer review rating 3.5/5

Jonita Solo - 14/03/2020 Confirmed reviews ALL

Room is acceptable. TV abit small. A lot of nice food around the hotel.

Dear Yiliang, Happy to hear that the location and room have met your expectations. Your feedback on the television has been duly noted and we can certainly look into this. All of us here hope to welcome you again soon. Sincerely, David Lane General Manager

Very good location

Customer review rating 5.0/5

P., C. T. (. L. P. Business - 14/03/2020 Confirmed reviews ALL

Just take 3minutes to Bugis+

Dear Cong Tin, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Great place/location

TripAdvisor rating 5.0/5

jdangus95 28/02/2020 TripAdvisor review

Stayed a week at Ibis Bencoolen. great place, service, location. Lovely bed - large queen - very comfortable. Had hanging space, shelves, iron, ironing board, hair dryer. excellent bathroom - hot water. Great brekky/service - all the variety you can imagine - incl teryaki chicken for brekky!! - No we couldnt!! WOW. Also special omlette chef - very special. Also Indian, Japanese, Asian as well as traditional eggs/bacon, baked beans, tomato, hash brown, pancakes, pastries, etc, fruit, teas/coffee, milo. Only downside was, we - coming from a warm place - had trouble adjusting to the cold of the hotel - and many other places in Singapore. Recommend you have something warm to wear!! We did take advatage of an ACCOR special deal - 30% off incl buffet brekky. Within 10 minute walk of about 4 MRT stations and bus service right at the door. We took the large 3 pin power adaptor, which is fine, except for shavers in the bathroom - need what is, I think, the european 2 pin plug adaptor.

Dear Jdangus95, Thank you for your detailed review. I'm really happy to hear that the positive comments for the hotel. We can't wait to warmly welcome you again soon, hopefully in the near future. Sincerely, David Lane General Manager

Birthday Vacation

TripAdvisor rating 5.0/5

Feranie 12/02/2020 TripAdvisor review

Best service ever!! I stay with my friends on my birthday and the hotel staff gave a surprise gift. The room is clean, not big but still okay. The bathroom: clean and need more toiletries. Need to upgrade the refrigerator, not cold at all. Nearby Area: you can find minimarket 7/11 beside Hotel, across the road have small restaurant that open till midnight and Korean Supermarket. Walk few minutes you will find Albert Court food court, best place to find having breakfast or lunch. All the minus paid because of good service... Thank you Ibis Bencoolen, especially for Heme, Farah and Durges

Dear Feranie, Happy Belated Birthday! We are indeed pleased to hear that you had a memorable experience here at ibis Singapore on Bencoolen, in particularly with the warm hospitality Heme, Farah and Durges have extended. The hotel's central location and its convenience to the train station are what we hear all the time, I am glad it had served you well too! Thank you for sharing your experience with us and we are so looking forward to have you and your wife back to celebrate the next special occasion! Sincerely, David Lane General Manager

nice stay as usual

TripAdvisor rating 4.0/5

anngiesoo Business - 10/02/2020 TripAdvisor review

good in general, room is clean, but no slipper in room and no regular maintenance on shower head, some room with good shower head but some not. Access to gym & minibar is subjected to change, not like last time, Gold member is entitled by default.

Dear anngiesoo, Thank you for taking the time to review your stay experience with us. Please allow me to share that slippers are provided to guests upon request. This is part of our green initiative so as to reduce the waste of plastic. Nevertheless, do add in a note upon your reservation and we will have them arranged for you before arrival. No issues there. I do apologise we weren't able to fulfil this at this time. We look forward to your next stay with us and hope to serve you better then. Sincerely, David Lane General Manager

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