Hotel ibis Singapore on Bencoolen 3 estrelas

Nota clientes Avis 4.3/5 19.673 comentários

Hotel aprovado por ALLSAFE

ibis Singapore on Bencoolen
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+ 17 Serviços

Extras do hotel

  • Todos os quartos têm WIFI grátis no hotel

  • Com uma localização central e acesso fácil a transportes públicos e atrações

  • 3 salões de reuniões com mobiliário de alta qualidade e tecnologia moderna

  • Pequeno-almoço de bufete à discrição internacional

  • Iniciativas ecológicas

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Serviço de babá, sob pedido
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • CHECK-OUT TARDIO ATÉ ÀS 17:00Serviços a pagar
  • Lavandaria
  • Lojas/shopping
Catering
  • 1 Restaurante(s)
  • 1 Bar(es)
Lazer e atividades
  • Sala de ginástica (próximo)
  • Serviço de babá, sob pedido
Serviços empresariais
  • 3 Sala(s) de reunião
  • Área de Internet (Macintosh)
  • Servicio disponible fotocopia/impresiónServiços a pagar

Localização do hotel

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 singapore
singapore

Tel: +6565932888

Fax: (+65)65932889

Check-in desde as 14h00

Check-out até às 12h00

  • FORTUNE CENTER :  56/980 FORTUNE CENTER

  • OPP BURLINGTON SQUARE :  147/166/857/980

  • OPP. BURLINGTON SQUARE :  56/64/65/131/139

  • OPP. BURLINGTON SQUARE. :  NR6 Rochor

  • BRAS BASAH :  CIRCLE LINE BRAS BASAH

  • BUGIS :  EAST-WEST LINE BUGIS

  • DHOBY GHAUT :  DHOBY GHAUT

  • DHOBY GHAUT I :  NORTH-SOUTH LINE DHOBY GHAUT

  • De avião

    Changi International Airport A 17 km / 10,56 milhas

  • De comboio

    BUGIS MRT STATION A 0,1 km / 0,06 milhas

GPS:1.301222, 103.852673

Centro de congressos

  • SINGAPORE EXPO 16.0 km / 9.94 mi
  • SUNTEC CITY 3.0 km / 1.86 mi
Centro de congressos

As nossas reuniões e eventos

As três salas de reuniões têm equipamento audiovisual de alta qualidade e várias disposições, com capacidade para até 80 pessoas.Please take note that all seating capacity is adjusted based on social distancing requirement.Pacote Celebração: planeia celebrar uma ocasião significativa? A nossa equipa de eventos pode satisfazer as suas necessidades de celebração. Esclareça as suas dúvidas através do h6657-SL3@accor.com

Descrições e configurações das salas

salas de reuniões

De 1 a 35 

participantes

Configuração não disponível para estes critérios
  • Não tem a certeza da capacidade necessária para o seu evento?

  • Este hotel não é adequado para o seu evento?

    Procure outro hotel
  • Converta diferentes unidades de medida e facilite a organização dos seus eventos.

Equipamento geral

  • Flipchart

  • Sala de reuniões

  • Proteção acústica

  • Púlpito

  • Luz do dia

  • Acesso WiFi

  • Salas de apoio

  • Retroprojetor

  • Hotel conect. centro convenções

  • Sala reuniões c/ ar-condicionado

Equipamento geral

Para organizar a sua reunião, o hotel coloca-se à sua disposição para confirmar a disponibilidade dos equipamentos e serviços.

As nossas opções de alojamento

A nova roupa de cama Sweetbed by ibis oferece-lhe o máximo conforto para o seu sono com roupa de cama que é extraordinariamente confortável a todos os níveis: almofadas e travesseiros de microfibras, edredão grande e macio e capa de colchão confortável.

Quarto Standard com cama de tamanho Queen

  • Número máx. de pessoas: 2
  • Superfície: Desde 18 / 194 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • secretária(...)

Quarto Standard com 2 camas individuais

  • Número máx. de pessoas: 2
  • Superfície: Desde 18 / 194 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • secretária(...)

Quarto Standard com cama Queen com vantagens extra

  • Número máx. de pessoas: 2
  • Superfície: Desde 18 / 194 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • secretária(...)

Quarto Standard c/ 2 camas indiv. c/ vantagens extra

  • Número máx. de pessoas: 2
  • Superfície: Desde 18 / 194 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • secretária(...)

Quarto Standard com 1 cama individual

Espaço acessível
  • Número máx. de pessoas: 1
  • Superfície: Desde 18 / 194 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • secretária(...)

Quarto Standard King com vantagens extra

  • Número máx. de pessoas: 3
  • Superfície: Desde 18 / 194 sq ft
  • Vistas: Lado da cidade *

* Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • TV por satélite/cabo a cores
  • secretária(...)
Quartos

Os nossos restaurantes e bares

TASTE

Tipo de cozinha: Internacional

O restaurante Taste tem uma grande variedade de pratos internacionais. Incluem a comida ocidental do Chef Casey Lai, conjuntos saudáveis e pratos singapurenses com o apoio de K.F. Seetoh, famoso guru de "makan" local. Bebidas disponíveis no Le Bar.

Menu (PDF)

Almoço

11:30 - 17:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

17:00 - 19:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

LE BAR

Foto não contratual

Saboreie bebidas e cocktails no Le Bar, aberto 24 horas. Bebidas alcoólicas das 07:00 à 01:00.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Avaliações dos nossos clientes sobre o
ibis Singapore on Bencoolen

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.3/5

19.673 comentários

tripadvisor

Classificação do TripAdvisor 4.0/5

7.330 comentários

2020 Certificado de Excelência do TripAdvisor
Certificado de excelência 2020

Otima localização

Nota clientes Avis 3.5/5

Fabricio F. Casais - 26/03/2020 Comentários confirmados de ALL

Local bom, porem a alguns tempos estamos vendo o Ibis Vermelho piorar com o atendimento, como por exemplo a troca de sabonetes nos quartos, isso vem acontecendo em varios Ibis que estamos hospedados.!

Dear Fabricio F., I'm really happy to hear that the hotel has met most of your expectations and you had a fantastic stay with us. With regards to the lack of soap, rest assured I have highlighted this matter to the team and we are in the midst of reviewing the procedure. With that, we look forward to welcoming you again soon for a much better experience. Sincerely, David Lane General Manager

Great place/location

Nota Tripadvisor 5.0/5

jdangus95 28/02/2020 Avaliação com certificação TripAdvisor

Stayed a week at Ibis Bencoolen. great place, service, location. Lovely bed - large queen - very comfortable. Had hanging space, shelves, iron, ironing board, hair dryer. excellent bathroom - hot water. Great brekky/service - all the variety you can imagine - incl teryaki chicken for brekky!! - No we couldnt!! WOW. Also special omlette chef - very special. Also Indian, Japanese, Asian as well as traditional eggs/bacon, baked beans, tomato, hash brown, pancakes, pastries, etc, fruit, teas/coffee, milo. Only downside was, we - coming from a warm place - had trouble adjusting to the cold of the hotel - and many other places in Singapore. Recommend you have something warm to wear!! We did take advatage of an ACCOR special deal - 30% off incl buffet brekky. Within 10 minute walk of about 4 MRT stations and bus service right at the door. We took the large 3 pin power adaptor, which is fine, except for shavers in the bathroom - need what is, I think, the european 2 pin plug adaptor.

Dear Jdangus95, Thank you for your detailed review. I'm really happy to hear that the positive comments for the hotel. We can't wait to warmly welcome you again soon, hopefully in the near future. Sincerely, David Lane General Manager

Birthday Vacation

Nota Tripadvisor 5.0/5

Feranie 12/02/2020 Avaliação com certificação TripAdvisor

Best service ever!! I stay with my friends on my birthday and the hotel staff gave a surprise gift. The room is clean, not big but still okay. The bathroom: clean and need more toiletries. Need to upgrade the refrigerator, not cold at all. Nearby Area: you can find minimarket 7/11 beside Hotel, across the road have small restaurant that open till midnight and Korean Supermarket. Walk few minutes you will find Albert Court food court, best place to find having breakfast or lunch. All the minus paid because of good service... Thank you Ibis Bencoolen, especially for Heme, Farah and Durges

Dear Feranie, Happy Belated Birthday! We are indeed pleased to hear that you had a memorable experience here at ibis Singapore on Bencoolen, in particularly with the warm hospitality Heme, Farah and Durges have extended. The hotel's central location and its convenience to the train station are what we hear all the time, I am glad it had served you well too! Thank you for sharing your experience with us and we are so looking forward to have you and your wife back to celebrate the next special occasion! Sincerely, David Lane General Manager

nice stay as usual

Nota Tripadvisor 4.0/5

anngiesoo Business - 10/02/2020 Avaliação com certificação TripAdvisor

good in general, room is clean, but no slipper in room and no regular maintenance on shower head, some room with good shower head but some not. Access to gym & minibar is subjected to change, not like last time, Gold member is entitled by default.

Dear anngiesoo, Thank you for taking the time to review your stay experience with us. Please allow me to share that slippers are provided to guests upon request. This is part of our green initiative so as to reduce the waste of plastic. Nevertheless, do add in a note upon your reservation and we will have them arranged for you before arrival. No issues there. I do apologise we weren't able to fulfil this at this time. We look forward to your next stay with us and hope to serve you better then. Sincerely, David Lane General Manager

otimo custo beneficio

Nota clientes Avis 4.5/5

Leo V. Famílias - 09/02/2020 Comentários confirmados de ALL

hotel novo, perto do metro, otimo servico, cafe da manha diversificado, perfeito staff.

Dear Leo, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Lack of face towels

Nota Tripadvisor 4.0/5

adele2208 05/02/2020 Avaliação com certificação TripAdvisor

I have stayed at IBIS Bencoolen many times. This time, I notice that there were no small towels in the toilet of the rooms anymore. I feel that the face towels come in needy for occupants. Anyway, hotel staff were all very well mannered.

Dear adele2208, Thank you for bringing this to our attention. I've highlighted this to my Housekeeping in-charge. Please rest assured that the team you will be more attentive during turn down service so that all your amenities are in place. I'd also like to personally thank you for supporting our property up until now and look forward to seeing you again soon. Sincerely, David Lane General Manager

Convenient Stay

Nota Tripadvisor 5.0/5

Caroline H 05/02/2020 Avaliação com certificação TripAdvisor

The hotel is in a great location - close to transport, shopping and food precincts. The rooms are a good size, clean and beds are super comfortable. Good wifi service and the staff are really helpful. We really enjoyed our stay.

Dear Caroline, Thank you for your five stars! Seems like everything went well during your stay with us. So happy to hear that we were able to make your experience a great one. We look forward to doing the same the next time you visit ibis Singapore on Bencoolen. Sincerely, David Lane General Manager

Location's pretty convenient

Nota Tripadvisor 4.0/5

walaipornkongana2020 Business - 04/02/2020 Avaliação com certificação TripAdvisor

Good hotel actually. easy to access, good location Clean room I love the laundry set / (iron/ironing board) provided in the room. Breakfast quite nice and very various kind of food Staff are all helpful

Dear walaipornkongana2020, Thank you for reviewing our property. Looks like you had a fantastic stay here at ibis Singapore on Bencoolen! So please to hear that all went well and your kind comments will be shared with the rest of the team. We hope to see you again soon. Sincerely, David Lane General Manager

Boa Estadia

Nota clientes Avis 4.5/5

Aquino Famílias - 27/01/2020 Comentários confirmados de ALL

Hotel corresponde ao que propõe. Café da manhã com muitas opções. Check-out solicitado para as 14hs atendido sem custo ( mediante disponibilidade). Excelente localização. Garrafas de água com direito a abastecimento no restaurante, inclusive água com gaz.

Dear Aquino, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Ideally located

Nota Tripadvisor 4.0/5

MJH46 Friends getaway - 20/01/2020 Avaliação com certificação TripAdvisor

Friendly, helpful staff. Taxis easily accessible at the hotel. Central location, walking distance to fabulous malls. A cash exchange machine in the lobby which was very useful. A 7/11 shop right next door.

Dear MJH46, Thank you for your kind words. Seems like you had a fantastic stay with us and the hotel met all your travel needs. We hope to welcome you again soon! Sincerely, David Lane General Manager

Almost satisfy

Nota Tripadvisor 3.0/5

swin89 Business - 19/01/2020 Avaliação com certificação TripAdvisor

I was almost satisfy with my stay, starting form check-in, no more plastic bottle in the room, water provides at L3, nice breakfast. Unfortunately, 15 minutes before 12pm, I encounter the inconvenient incident. Can't open my room three times (going back to receptionist 2 times). Waste my Breath and my time. WHY on earth did your system block my Card before 12pm (check-out) time? What happen, if I am with my 82yrs old mother? And your receptionist didn't even care for any APOLOGY. NOT NICE for Asian type of people who were supposed to be humble.

Dear Swin89, Firstly my apology for the key expiring before 12pm, I am not sure how this happened as its automatic in the machine. Thank you for your feedback, I will take this chance to share also we are now installing filtered water stations per floor of the Hotel. So now we can use the recycled glass bottles with a filtered water station per floor. Looking forward to that project being finished in March 2020. With reference to my team not apologising, I have spoken to them and assure you it was not intentional. We use this feedback for our on-going training programs. Wishing you a pleasant day. Sincerely, David Lane General Manager

Poot service

Nota Tripadvisor 1.0/5

kerv26 Family - 19/01/2020 Avaliação com certificação TripAdvisor

I am a very regular client of accor hotels around the world and i must admit that i was very disapointed by the service that i received at the Beecolen hotel. A lot of issues to resolve. The housekeeping service was very very slow etc

Dear Kerv26, Thank you for your feedback and loyalty to AccorHotels. My apology for your poor experience in our Hotel. This is not the normal experience our valued guests and important members receive here. Can I ask did you contact my team during your stay. My House Keeper has no record of feedback, which is hard to track via Tripadviser profile names. My contact details are David.Lane@Accor.com Thank you again for your feedback, it was shared with the team and used to improve our service. Sincerely, David Lane General Manager

Same membership status with different treatment

Nota Tripadvisor 3.0/5

Relax761867 Business - 18/01/2020 Avaliação com certificação TripAdvisor

3 of us with the same membership status checked in together with one of them have special welcome pack and another with 2 bottles of water in glass bottles while I have nothing except the usual 2 bottles of mineral water in plastic bottles. This ain't the first time we are treated differently though we are of the same membership status. Hope equality and fairness can be considered.

Great welcoming accommodation

Nota Tripadvisor 5.0/5

Vacationer324279 Couples - 09/01/2020 Avaliação com certificação TripAdvisor

Due to a lost passport at the airport, we hadn't book prior therefore caught a taxi to the Ibis... Staff were amazing and we were booked into a room immediately after such a stressful 4 hours at the airport... Thank you to all the wonderful staff... We will stay there again next time.. Regards Evan & Lee Australia

Dear Vacationer324279, Thank you for your five stars. Glad my team of colleagues were able to turn things around after those stressful 4 hours you've had to experience. It was the least we could do and I will definitely share your kind comments with the rest! Likewise, we look forward to welcoming you once again. Sincerely, David Lane General Manager

feedback of stay experience

Nota Tripadvisor 2.0/5

T3202EGronald Couples - 07/01/2020 Avaliação com certificação TripAdvisor

Rooms toilets not clean , sparse toiletries refreshment not refilled . Poor facing - facing a temple Accord Priority check in desk as not attended no courtesy to advise We did not get our choice of stay at Mercure at Stevens Road concierge staff on phone say not available fro free night and free night could only be redeemed at Ibis Bencoolen

Dear T3202EGronald, Firstly my apology about the toilet not cleaned, this is far from normal at our Hotel and I have shared with my team to be extra careful of this basic standard. With reference to your complimentary night for membership, I am a little confused why the Mercure Stevens Concierge would have anything to do with handling this. Bookings are made by the loyalty website, so if can you contact me to explain better what went wrong, I can help you out better with a proper understanding. ie; procedure error or something we can improve on as a company. Thank you for your feedback, I hope to hear from you and wish you a pleasant week. Sincerely, David Lane

ÓTIMA EXPERIENCIA.

Nota clientes Avis 5.0/5

Karlla Famílias - 06/01/2020 Comentários confirmados de ALL

Atendimento, serviço e estrutura excelentes.

Dear Karlla, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, David Lane General Manager

Good/Average hotel for few nights only

Nota Tripadvisor 3.0/5

JasonC6105 Couples - 06/01/2020 Avaliação com certificação TripAdvisor

The hotel is good for spending few nights only. The room was quite small, the bathroom as well. We booked a STANDARD ROOM WITH QUEEN BED. We did not have much space to move around in the room. However it was very clean and tidy. Service was very good. Location is good as well. Around 8 mins by bus or car to Orchard St. Around 8 mins walk to Bugis shopping mall.

Dear JasonC6105, Thank you for taking the time to review our property. It's a shame we didn't stand out in terms of accommodation due to room size. I'd like to kindly share at this time that all room sizes are standard across ibis hotels. Nevertheless, we are always working towards making guest experience better in areas that we can. On a brighter note, I'm glad the service, location and cleanliness made a more positive impression. We hope to be able to welcome you again soon. Sincerely, David Lane General Manager

Offer stuff they don’t have !!!

Nota Tripadvisor 2.0/5

Jan-Kristof H Couples - 05/01/2020 Avaliação com certificação TripAdvisor

We booked a room with additional benefits. The additional benefits include free minibar + cellphone with unlimited data. The minibar is one coke and one sprite. Cellphone not available + when I told them they said ups we are sorry but can’t do anything about it. I insisted that they at least should have told us at the first day. They said they don’t have it since October now and then I asked them why they even still have an ad in their own elevator and the answer was we can’t remove it because we have no other thing to put in there. After discussing for 10 min they offered us one breakfast (we are a couple) and said that’s all they could do. After half an hour they offered me to give me round about 50€ back (not close to what I paid in addition to the normal room) and I never actually got those 50€ until now. (5 days later) But they charged the full price. Horrible service, poor customer care and very unfriendly personal at the reception. I would definitely not go there again!!!

Dear Jan-Kristof H, Firstly my apology about your disappointing experience for the Premier room. I understand from my team that they told you on check in that the Handy phone company has collapsed without notice, impacting on all Singapore Hotels. Please know we shortly later closed this room type for sale, though those who had already booked we left. The reason for this is that the company Handy Phone was telling us they would be back in Business within a short time. Though despite chasing them for information we remained in the dark. A few months later it appears their back ground deal to keep the company floated appears to have failed (I can only assume this as they collected the old phones and didn't communicate further with us). While this drama was on going the team here was working with a new company to take over and that company has already done so since first week of Feb. Their offer is better vs the Handy Phone with more free destinations (calls), new phone which is easier to navigate and faster service. With reference to compensation Syed our Rooms Division Manager removed the upgrade fee for Premier room of $20 per day. So your room rate was charged daily without any fee for this room type. You appear to have a different experience vs what my Incident report documents on your case. Can you contact me so I can investigate further on this. With reference to the mini bar items you reported being only two drinks? The old offer was 2 drinks, a kit kat and peanuts refilled daily. Did you get the two snack items? If I can share, the new mini bar offer is enhanced since I joined. It includes; a beer, two soft drinks, a mineral water and two snacks. Further more the upgrade fee is now only $15++ vs the $20++ prior to my time joining this Hotel. Combined with the free calls and internet on the phone that you can take around the city it represents good value in my view. Once again my sincere apology for the disappointment, I would like if you could e-mail me on the billing issue so I can check further (David.Lane@Accor.com) as I would like to get to the bottom of this. Sincerely, David Lane General Manager

Hotel with excellent location for vegetarian meals and shopping

Nota Tripadvisor 5.0/5

Explorer07911050999 Couples - 31/12/2019 Avaliação com certificação TripAdvisor

Excellent location and close to Bugis Junction shopping centres. Easy walking distance and handy to vegetarian restaurants at Fortune Centre and hawker food stalls. Friendly staff, nice clean room and comfortable beds. Short Walking distance to Bencoolen MRT station and travel two MRT stations to conveniently reach China Town shopping centres.

Dear Explorer07911050999, Thank you for reviewing our property. I'm pleased to hear that the location was really convenient and allowed you easy accessibility to the many attractions and endless dining options in Singapore. Your lovely comments regarding service will be passed on to my team as they'd be happy to know they've made your stay memorable. We hope to welcome you again soon. Sincerely, David Lane General Manager

Good hotel

Nota Tripadvisor 4.0/5

BackPacker580323 Friends getaway - 29/12/2019 Avaliação com certificação TripAdvisor

Value for money, good location, room is clean and quite, close to shopping mall and hawker centre, national library too. I will stay in this hotel in my next visit. Online checkin service is good too, save time to queue up.

Dear BackPacker580323, Thank you for your positive words. I'm really glad to hear your stay with us was a memorable one and you were able to explore the exciting attractions nearby. Wishing you a great new year ahead and all of us here hope to see you again soon. Sincerely, David Lane General Manager

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