Mercure Maceio Pajucara Hotel 4 stars

Customer review rating 4.4/5 7,948 reviews

ALLSAFE approved hotel

Mercure Maceio Pajucara Hotel
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+ 17 Services

Hotel extras

  • Pet-friendly hotel, for fees

  • Children aged 12 and under stay free of charge

  • Hotel in Maceió with swimming pool and panoramic views

  • Hotel in front of Multi Eventos Square

  • 49 mins by car to Zumbi dos Palmares Airport, 15 mins to Maceió bus station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Maceio Pajucara Hotel

Avenida Dr Antonio Gouveia
numero 627 Pajucara
Alagoas
57030 170 maceio
brazil

Tel: +558221229500

Fax: (+55)82/21229500

Check-in from 12h00

Check out up to 12h00

  • By plane

    ZUMBI DOS PALMARES At 25km / 15.54 miles

GPS :-9.668527, -35.714078

Companies

  • AMBEV 7.0 km / 4.35 mi
  • BRASKEN 6.0 km / 3.73 mi
  • ELETROBRAS 12.0 km / 7.46 mi
  • NESTLE 18.0 km / 11.19 mi
  • PETROBRAS 3.0 km / 1.86 mi
  • SOCÔCO 8.0 km / 4.97 mi
  • UNILEVER 19.0 km / 11.81 mi

Hotel services

RESTAURANTE PAJUÇARA

The Restaurant is on the ground floor and is a good option for enjoying breakfast. Dinner is only available through room service. We are unable to offer a lunch service.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 116 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 9 connecting rooms
    • 116 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • Portuguese
    • Spanish
    • English
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • BETER PARK Additional charge
    • Near the property
    • 10 parking spaces
    • Private
    • Valet parking
Well-being
  • PISCINA
    • Covered
    • On site
  • TOP
    • Nearby

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 30 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Screen

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Intimate apartments with restrained, modern decor.

Our guest reviews for
Mercure Maceio Pajucara Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,948 reviews

TripAdvisor Rating 4.0/5

1,440 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice location

Customer review rating 4.0/5

Philipp Couples - 12/10/2021 Confirmed reviews ALL

Some relaxed days in paradise

Some issues along my stay

Customer review rating 3.0/5

Rodrigo G. Families - 16/09/2021 Confirmed reviews ALL

- Staff did not attended the request I did in advance (time of e booking) to assembly a baby crab. 1st night my son had to sleep in the same bed than I and my wife..... - Hand shower of room 555 broken. - Staff does not refill the shampoo and soap. Need to ask counter desk 2 times along my stay.

Otima estadia

Customer review rating 5.0/5

Luciana T. Families - 08/08/2021 Confirmed reviews ALL

Extremamente satisfatoria

Prezada Sra. Luciana T., boa tarde! Agradecemos os seus comentários no seguimento da sua estada no Mercure Maceio Pajucara Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Thais Pradella Gerente Geral

A wonderful stay

Customer review rating 5.0/5

Dgiorgio T. Families - 03/08/2021 Confirmed reviews ALL

Rogério and aline was so atencious.

Well located

Customer review rating 3.5/5

Fabio Business - 26/07/2021 Confirmed reviews ALL

The accomodation (room and bath) is a little old

Dear Fabio Mr W., We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

Well located - unreliable service

Customer review rating 2.0/5

Charles Business - 22/06/2021 Confirmed reviews ALL

Hotel is located in the best part of Maceio but it has the worst service of all Accor hotels I ever stayed. During my 5 days stay, I can remember at least 6 times where I requested a service (food, beverage, laundry, etc.) that was completely ignored by the staff. It was a really frustrating and disappointing experience…

Dear Charles C., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

10

Customer review rating 4.5/5

Eduardo D. O. M. Business - 26/02/2021 Confirmed reviews ALL

NOTA 10

Prezado Sr. Eduardo de OLiveira, boa tarde! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar sua avaliação com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço exemplar. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

Good stay

Customer review rating 4.5/5

Tania Couples - 08/02/2021 Confirmed reviews ALL

Nice hotel, simple, very clean, with all the Covid measures so you feel safe. Breakfast was good, just one day the scrambled eggs were old (& gray), but were changed asap. Overall good stay in Maceio!

Prezada Sra. Tania, boa trade! We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

Wonderful stay

TripAdvisor rating 5.0/5

Bobever 27/01/2021 TripAdvisor review

Had booked for initial 2 days but extended another 2 days . Hotel well located across from beachfront and in main strip for restaurants etc . Staff were alll wonderful and could not be more helpful and kind . Breakfast was substantial

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thais Pradella General Maneger

bad service

Customer review rating 0.5/5

Anonymous Business - 22/01/2021 Confirmed reviews ALL

from the beginning to end, very bad

Dear Marcos Paulo A., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral
Customer review rating 3.0/5

Eduardo V. Couples - 22/01/2021 Confirmed reviews ALL

Good location and apartment, but showers were cold.

Dear Eduardo V., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

A great place to stay.

Customer review rating 4.5/5

Cleber G. Couples - 18/01/2021 Confirmed reviews ALL

Just two days, but we"ll come back as soon as possible.

Prezado Sr. Cleber G., boa noite! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço exemplar. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

Choose Pajuçara beach

Customer review rating 5.0/5

Emil Friends - 11/01/2021 Confirmed reviews ALL

The hotel is excellently located in front of the beach. Sea view rooms are very mich worth it

Dear Emil K., We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

Well located

Customer review rating 3.0/5

E. Families - 10/01/2021 Confirmed reviews ALL

Good location. Comfortable bed. Good cleaness. No availability to park my car in the parking, and it was very hard to find another alternative. Floor where my bedroom was located was full of mattresses stocked in the row, which gave a terrible sensation

Dear E., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

Very well located - a pleasant surprise

Customer review rating 4.5/5

John Families - 27/12/2020 Confirmed reviews ALL

Very Clean - well located - friendly staff all amenities very close - beach across the road - breakfast is of a good standard

Dear John L., We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

Bad wifi connection my room

Customer review rating 3.0/5

Bruno Business - 02/12/2020 Confirmed reviews ALL

Bad wifi

Dear Bruno Luis Otilio O., Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella General Manarger

Good stay at a well located hotel in Maceió, Brazil

Customer review rating 4.0/5

Sergio G. S. Couples - 10/11/2020 Confirmed reviews ALL

We had a three-night stay in Maceió at the Mercure and it was rather nice visiting the city and staying there. The room was confortable, breakfast was good and the staff was friendly - overall a good stay.

Prezado Sr. Sergio G. S. We very much appreciate your comments regarding your stay at the Mercure Maceio Pajucara Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Pradella Gerente Geral

very good and reliable hotel

TripAdvisor rating 5.0/5

passan2s Couples - 26/02/2018 TripAdvisor review

cleanliness good, breakfast great and diversified, excellent location, super recommend, experience was very good, staff very polite and helpful, I will be back for sure.Maceió is a wonderful place to spend honeymoon.

Thank you for your consideration of your stay at Mercure Maceió Pajuçara.   We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you with an exemplary service. We hope to see you again in the near future. Regards, Thais Pradella General manager

Evaluation

TripAdvisor rating 4.0/5

newton660 Couples - 05/11/2016 TripAdvisor review

It's not a 5 stars hotel, but it's very comfortable with a very good service (room service, restaurant and reception). As ever the minibar products are very expensive. I like very much the pool area - there is a beautiful view - and the attendance there was excellent.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback and I will share your comments with our team. Sincerely,

cost/benefit

TripAdvisor rating 4.0/5

marquesrebelo Solo travel - 18/09/2014 TripAdvisor review

Good hotel for a business travel. Rooms are not very large, closet is small , and breakfast is very expensive for brazilian normal prices. Yet price for the night, in case you have the Accor card , is advantageous.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit. Sincerely,

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