Novotel Porto Alegre Airport Hotel 4 stars

Clean bedroom, good bed, good looking room. Enjoyed having the breakfast outside as well as the food options.

The saty was good, I thought the hotel looked a bit overlooked in some aspects. The breakfast was very good and the staff was great!

good stay. unfortunatelly the sauna was not available. this should be displayed while booking the room in the app

Need to upgrade towels in the bathbroom. Which doesnt match with the expected level of services from Novotel .

The water wasn't heating enough to get a comfortable shower. Unfortunately the situation was fixed only around 9:00 AM. All the other points were considered excelent.

Perfect stay with good facilities like the transfer from airport and a good restaurant.

Everything was good. We were a little disappointed because nobody notified us about the pool not beeing working. And the frigobar made noise all night. The shower was great and the bed was very comfortable. Breakfast was very good. Staff extremely helpful and nice.

I booked a one night stay at the Novotel Porto Alegre airport hotel in a superior double room. Due to a change in my circumstances, I had to cancel my booking. In return, I got a voucher from Accor to make a new booking at the hotel. I then contacted the hotel to book a new date and got confirmation that everything was fine for the new booking date. They even mentioned that the booking was already fully paid. A few days later, I sent an email to the hotel and got the same confirmation. Upon checking in at the hotel, I was asked for my address and phone number. Well, I am Accor Gold member and all my details should have already be in the system. I found this very odd. Also, I was not offered the welcome drink that I usually get for being an Accor Gold member. I was given a room with twin beds when I had booked a double room. I did not ask to change rooms as I would leave very early in the morning. During the night, someone tried to break into my room. I woke up to someone saying "oh, there is someone in this room already". I'm not sure if the person actually managed to get into my room as I was half asleep. Anyways, it took me another half an hour to fall asleep again and I had a super early flight. On checking out, I was told that I was checked in under someone else's name (the other guest had the same first name but different surname). How that happened, I don't know, as I provided my ID card upon checking in. The receptionist asked if I had paid for my stay and I said I was given a voucher to pay for that stay. I forwarded the voucher to the email address provided by the receptionist and left the hotel to catch my flight. A few hours later I got a few emails asking for payment. I think I sent the voucher I got from Accor a few times to the hotel staff. The next day, I finally got confirmation that everything was fine and my stay was paid for. All in all, given that this is a Novotel and that I am an Accor Gold member ( I usually stay at Accor hotels during my business and leisure travels), I feel that the whole experience was a disaster. I will probably reconsider switching to a different hotel brand / loyalty program for my travels next time.

Good installation, nice staff, excellent breakfast (special note to the Pao do Chefe) and clean room. The transfer to POA is great, fast and cozy. Only disappointment was the cod fish served at dinner, I was expecting salty dried cod fish and the meal as made of a fresh cod fish, not as tasty...

This was my third time at this hotel and most likely not the last one. The room is clean, spacious, and despite being located close to an airport and busy streets, it is very quiet. The food selection for the breakfast is very good, for adults and kids.

The hotel is very beautiful. The reception, restaurant, swimming pool and room was looking new and very clean.Also the employees were very attentive and helped me with all my requests.I did an online check in and requested a baby crib and when I arrived it was there on the room.The food of the restaurant was taste and the breakfast is delicius.

Despite the good location, and past excelent services at Novotel Aeroporto Porto Alegre, at this time the services were terrible. The sink at appartment was clogged (wich was fixed at next day), there was a water leak from the bathroom to the bedroom, which accumulated after each shower (not solved). The mini fridge was not working, leaving all the drinks at room temperature - this issue was not fixed, even after replacing the mini fridge... After all, it was a good location for my purposes, and a short stay. But I´ll better evaluate if I´ll repeat another stay at this hotel.

Great for early morning flights, right next to the airport. Clean and comfortable. Good quality sleep and nice pre-breakfast coffee, juice and snack for departures before breakfast is served at 6AM. I will be back here

Great hotel bu the airport, good structure. Well equiped fitness center as well pool and sauna. The restaurant has some options anda the room service is very quick. Room was clean, cozy and with some amenities. They also have a transfer to the airport by demand, which is very convenient.

Nice hotel with efficient staff and good food in the lobby restaurant. Great experience with the shuttle, just call the hotel once you have your luggage and they come in 5 minutes to pick you up. There is a very nice pool and sauna, but we did not use it. Recommended for overnight stay; do not open windows because of pollution. Not sure if there is transportation downtown.