Novotel Porto Alegre Airport Hotel 4 stars

Very comfortable bed. Clean shower. Comfortable air conditiong (I actually got cold--it was very lovely). The only problem that I had was that the sink did not drain properly. But, I kept on forgetting to report it, so I'm sure they would have fixed it the first day, had I remember to ask. I knocked off a couple of points on the satisfaction, because that's something that should be checked with frequency. And, it's pretty simple to do. The restaurant only had good food. We were extremely pleased with the high quality of meals. We ate all three meals there over the course of our 4 days there. Tried breakfast everyday. Lunch once. Dinner twice. Fantastically-prepared fresh food.

It was very good.

Conforme

We hope Novotel can provide kettle in the room Easy for us at night to drink warm water And those have family with baby need very badly Warm regards Sukaimi

The floor of the room was dirty (a lot of dust and sticky), the towels were worn out (with holes). In the breakfast, a lot of items were missing and some were not good quality.

The staff was great, very helpful. The food (breakfast) was very good also. The only thing that could be better is bathroom cleaning, there was some hair in the shower and it was not mine

It was great and I highly recommend. Everyone treated me very well and the hotel was beautiful and clean.

We knew our flight arrived in Porto Alegre too late to go "up" to Gramado, so we stayed one night. We called the hotel to call for a shuttle, which picks guests up at the same place of the rental car vans. That worked well. However, I noticed the front desk serves as guest service also, so sometimes it takes long for someone to answer the phone - which happened when we requested something. The team is attentive, though not exuberant - but it's more of a business hotel in style, so that's OK. During this brief stay, when we requested extra pillows. then help with the safe and even later some extra sheets, all were brought very quickly. The shower is very nice & the bathroom amenities are of the expected quality, though nothing to rave about too much - the bathroom door is at a slightly odd angle, but what just caught my attention negatively was the squeaky door to the shower stall - but no biggie, just a detail. Beds are OK, but more importantly, the accoustical isolation really worked well - I mean, our window was to one of the runways. TV has some limited channels and not much in the English language (CNN was the one I noticed as an exception). Even the movie channels apparently only in Portuguese - though maybe I just didn't find how to reverse to the original language. Breakfast is fine and served quite early, which I like (starts at 5 am on weekdays - so it works well for early flights). However, don't arrive too late - my daughter, who woke up much later than I, wasn't able to get waffles, which had run out more than 1 hour before the end of service. The omelette I ordered with lots of cheese was tasty, but the local cake (called cuca) was a bit drier than I think it should be. Something that one doesn't see much where I live in Brazil - blackberry - was fresh, though not too sweet. The lobby has a lot of different seating areas, books to read or just look at, and maybe because of that, neither it, nor the adjoining eating area, has sufficient sockets to charge one's phone or laptop. I didn't actually ask - maybe they were hidden - so maybe I'm wrong on that count. There is a very nice eating area nearby, Boulevard Laçador, with very nice options for dinner - though it seems that the hotel's chefs actually prepare some good meals. We didn't stay long enough to confirm as we went out to a very good Thai restaurant.

Quiet despite of airport location, good service, reasonable restaurant. Only criticism; front desk could not get us a taxi into town so we had to take the shuttle to the terminal and get a taxi there.

Due to a flight cancellation I was give a 1 night voucher through LATAM airlines for the inconvenience. I was also given 3 meals at a rate of $R65 per meal. During checkout I was charged $R37 for the mini bar in the room because the individual at the checkout did not have the details of my voucher. I do not speak Portuguese therefore, we were not able to understand each other to the point that we could solve the issue. Bottom line, I ended up paying the bill and left. Novotel, clearly was going to make money on LATAM and myself due to this error. Unfortunate that this was my first and only experience with the hotel.

It was a short staying but no any bad experience to describe. Everything works well.

My room was very comfortable. The bed was very good. Unfortunately in the morning I was awakened by hammer strikes in the neighboring room, this remained all morning, disrupting my sleep/rest.

It was a good stay because of the short distance from the airport but the hotel rooms looks "beat up" . The room could use some TLC

Normal

-0-