Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,395 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Oxford Eastgate Hotel
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+ 13 Services

Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available
Information message

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Companies

  • BALLIOL COLLEGE 0.8 km / 0.5 mi
  • BMW 8.05 km / 5.0 mi
  • CENTRICA 8.05 km / 5.0 mi
  • CHRISTCHURCH 0.8 km / 0.5 mi
  • HARLEY DAVIDSON 8.05 km / 5.0 mi
  • MAGDALEN COLLEGE 0.8 km / 0.5 mi
  • MERTON COLLEGE 0.8 km / 0.5 mi
  • NIELSEN COMPANY 8.0 km / 5.0 mi
  • OXFORD BROOKES UNIVERSITY 1.0 km / 1.0 mi
  • SOPHOS 4.83 km / 3.0 mi
  • UNIPART 8.05 km / 5.0 mi
  • UNIVERSITY OF OXFORD 0.0 km / 0.0 mi
Companies

Our accommodation(s)

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,395 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,414 reviews

Perfect for a weekend break

Customer review rating 4.2/5

John Friends - 20/10/2020 Confirmed reviews ALL

Hotel is situated in the middle of Oxford. Staff are incredibly attentive and welcoming with good local knowledge. The room was spotless, air conditioning slightly noisy and could have done with more water pressure in the shower.

Dear John, It was great to meet you. Thank you so much for taking the time to share your feedback. It is very much appreciated .I do hope you see you again soon.The small issues you had we are already dealing with them.I do apreciate a lot your feedback.Kind Regards, Nella Skenda Rooms Division Manager

City is lovely and hotel is ok

Customer review rating 4.2/5

Mark L. Couples - 20/10/2020 Confirmed reviews ALL

The staff our beautiful and accommodating, but the room was tired. It was a spacial occasion and I ask for a room with a view and got a wall. Guests were abusing the non- mask wearing and although this was not the hotels fault they could have been reminded to wear masks in public areas by staff when walking around. The bathrooms looked like they could either be refurbed or a deep clean. I work in the event industry and these are difficult times and this is why I try an support both hotels and restaurants with bookings from myself and guests.

Dear Mark, I would like to thank you for your review.I am extremely sorry that the room did not meet your expectations.I do also apologies regarding the view of the room as I was not aware of it.I will be taking all of your comments about the rooms and try and give a refurbishment to it.I am deeply sorry that in some aspects we did let you down. We are learning from our mistakes and hope to become better for a future visit of yours.I hope that you both had a great time in Oxford in general and happy birthday again. Once again please accept my apologies. Kind Regards, Nella Skenda Rooms Division Manager

Central but disappointing that the car park was so distant.

Customer review rating 4.2/5

Anonymous Families - 19/10/2020 Confirmed reviews ALL

The hotel receptionist was helpful but was disappointed there were no tea making facilities and the coffee machine made cold coffee

Dear Kim , It was great to meet you. Thank you so much for taking the time to share your feedback. I am working in all the comments and passing the to my team.We are working on becoming better on anything that did let you down this time.I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

Perfect location

Customer review rating 4.2/5

Pw Couples - 19/10/2020 Confirmed reviews ALL

Great location for a visit to Oxford & particularly where we needed to be. Covid rules easy to follow & not intrusive. Room spotless with great shower. Would definitely stay again

Dear Pauline , Thank you so much for taking the time to share your great feedback.It it indeed very encouraging to know that our hard work it has been noted and that you have had a great time with us. I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

well located

Customer review rating 4.2/5

Jb Couples - 18/10/2020 Confirmed reviews ALL

Friendly staff and a very good location

Dear Mr Paul B., Thank you so much for taking the time to share your great feedback. We do love to satisfy every singe customer thought our doors. I do hope you see you again soon. Kind Regards, Nella Skenda Rooms Division Manager

Another very enjoyable stat

Customer review rating 4.2/5

Steve Couples - 15/10/2020 Confirmed reviews ALL

Great room and very friendly and helpful staff at reception and from restaurants when planning room service

Dear Mr Steve, what a fantastic review. Thank you so much it gives us a lot of motivation on becoming better and better!We all here hope to welcome you back very soon.Please stay safe! Kind Regards, Nella Skenda Rooms Division Manager

Good location lovely stay great staff

Customer review rating 4.2/5

Michelle I. Couples - 14/10/2020 Confirmed reviews ALL

We've stayed here many times ,great location, lovely room,great staff doing a great job in these unprecedented times, lovely breakfast

Dear Michelle, What a fantastic review. Thank you so much it gives us a lot of motivation on becoming better and better.We all here hope to welcome you back very soon. Kind Regards, Nella Skenda Rooms Division Manager

10

Customer review rating 4.2/5

Sara L. Couples - 13/10/2020 Confirmed reviews ALL

Room on allocation was dirty and window guard broken, did report and moved rooms. Staff on arrival in the rain, were hesitant to help with bags, both of us got soaked, un like stated on website. No parking. Disappointing stay

Dear Sara, Thank you for your review. Let me first start with saying that I do deeply apologies for your bad experience. I am extremely sorry we have let you down this time.I am taking all your feedback back to my team and we will be working on becoming better and learning from our mistakes. Please accept my deepest apologies. Kind Regards, Nella Skenda Rooms Division Manager

Strange times

Customer review rating 4.2/5

Fiona L. Families - 13/10/2020 Confirmed reviews ALL

Beautiful old hotel. Very comfortable inside. Well located but still quiet. We had made a booking in the adjoining restaurant for our first night stay, weren't advised at booking that the restaurant was closed and food would be served in the bar. Staff were accommodating and friendly but appeared very thin on the ground. Waited over 20 minion a drink to be served. Also wasn't made aware that rooms were not cleaned daily , only on 3rd night stay. Reception staff kindly brought clean towels and extra toiletries when we were made aware of this. The very small number of staff were helpful and friendly. Room was lovely and generally clean but bed headboard was very dusty. Due to reduced cleaning regime, there were 2 used wine glasses set outside a room on our floor which remained there for the 3 days we were staying. Looked careless. Would definitely stay again, especially when the restaurant opens.

Dear Fiona, Thank you for taking the time to write your review.Please let me start with a big apology for letting you down.I have passed on all your comments regrading the restaurant and reception to my teams and we have put a plan together on how to sort all the issues that did let you down,learn from our mistakes and become better. Please once again accept my apologies for not meeting your expectations. Kind Regards, Nella Skenda Rooms Division Manager

Great location

Customer review rating 4.2/5

Tim W. Solo - 11/10/2020 Confirmed reviews ALL

Great hotel in a picturesque street on the edge of a lovely city. Great room. Fantastic bed. I would definitely book again

Dear Mr Tim , Thank you so much for taking the time to write your fantastic review .I am so glad that you found your stay very positive. I will make sure to pass on to my team all of your comments. I do hope you had ab= safe trip back home.We all hope to see you soon. Kind Regards, Nella Skenda Rooms Divisions Manager

Gem of a place in the heart of the city

Customer review rating 4.2/5

Amin &. M. R. Couples - 08/10/2020 Confirmed reviews ALL

Very comfortable and all care was taken to keep guests Covid safe. Tastefully furnished and the breakfast set us up for the rest of the day. The icing on the cake was the friendly and professional attitude of the staff, superbly led by the general manager, Bradlee. Look forward to our next visit.

Dear Margaret , What a great review. Thank you so much for taking the time to write your fantastic comments .I am so glad that you found everything of your stay very positive. I will make sure to pass on to my team all of your feedback and especially to my general manager, Bradlee, who is truly an asset in our hotel. We all hope to see you soon. Kind Regards, Nella Skenda Rooms Divisions Manager

Well located

Customer review rating 4.2/5

Claire Couples - 06/10/2020 Confirmed reviews ALL

The staff were extremely helpful at all times.

Dear Claire, Thank you so much for taking the time to write your fantastic review .I am so glad that you found everything of your stay very positive. I will make sure to pass on to my team all of your comments. We all hope to see you soon. Kind Regards, Nella Skenda Rooms Divisions Manager

Good location, helpful staff

Customer review rating 4.2/5

Charlie Families - 04/10/2020 Confirmed reviews ALL

This is our second stay within a month at this hotel. The staff are very helpful, and handle the current pandemic situation in a very professional manner versus their hotels. The location is great for all the activities Oxford has to offer and if you park at the Thornhill park and ride the bs drops you outside the hotel.

Dear Mr Andrew W., thank you so much for taking the time to write your fantastic review .I am so glad that you found everything of your stay very positive. I will make sure to pass on to my team all of your comments. We all hope to see you soon. Kind Regards, Nella Skenda Rooms Divisions Manager

A Beautiful Building!

Customer review rating 4.2/5

Mike Solo - 03/10/2020 Confirmed reviews ALL

A very nice place to stay with really welcoming staff. I would not hesitate to reccomend this hotel.

Dear Mr Michael F., thank you so much for taking the time to write your fantastic review .I am so glad that you found everything of your stay very positive. I will make sure to pass on to my team all of your comments. We all hope to see you soon. Kind Regards, Nella Skenda Rooms Divisions Manager

Good stay

Customer review rating 4.2/5

Shelley Friends - 02/10/2020 Confirmed reviews ALL

Great location, fabulous staff. Can’t wait to visit again

Dear Shelley w., thank you so much for taking the time to write your fantastic review .I am so glad that you found everything of your stay very positive. I will make sure to pass on to my team all of your comments. We all hope to see you soon. Kind Regards, Nella Skenda Rooms Divisions Manager

Wonderful, friendly staff and great service

Customer review rating 4.2/5

Jack P. Business - 29/09/2020 Confirmed reviews ALL

Nothing was too much trouble

Dear Susie P., Thank you so much for taking the time to write your fantastic review .I am so glad that you found everything of your stay very positive. I will make sure to pass on to my team all of your comments. We all hope to see you soon. Kind Regards, Nella Skenda Rooms Divisions Manager

Great hotel and great team

Customer review rating 4.2/5

Mike C. Couples - 27/09/2020 Confirmed reviews ALL

All was perfect especially the staff

Dear Michael C., Thank you so much for taking the time to write your fantastic review .I am so glad that you found everything of your stay very positive. I will make sure to pass on to my team all of your comments. We all hope to see you soon. Mr Mike please make sure to pass my regards to your lovely wife. It was a great pleasure hosting you both. Warm Regards, Nella Skenda Rooms Divisions Manager

very good location

Customer review rating 4.2/5

Anonymous Couples - 25/09/2020 Confirmed reviews ALL

we have stayed at the hotel previously. This time we stayed in Room 117. The aircon didn't work. There was no Parking. But, the staff on the front desk were superb, they rescued the whole stay with their friendliness and efficiency

Dear Jerry J., Thank you so much for taking the time to write your review. I am so glad that you found the staff extremely helpful I will make sure to pass on all your feedback. I would like to apologies for all the aspect of your stay that did let you down. I feel extremely sorry. We will be working on becoming better. Warm Regards, Nella Skenda Rooms Divisions Manager

An excellent welcoming place to stay

Customer review rating 4.2/5

Pamela W. Couples - 24/09/2020 Confirmed reviews ALL

Extremely well located within walking distance from central Oxford.The staff were extremely friendly and helpful. The room was amazing and really clean. We felt welcome there and will visit again.

Dear Pamela W., Thank you so much for taking the time to write your fantastic review .I am so glad that you found everything of your stay very positive. I will make sure to pass on to my team all of your comments. We all hope to see you soon. Warm Regards, Nella Skenda Rooms Divisions Manager

Shambolic

TripAdvisor rating 4.0/5

jhoward388 Business - 24/09/2020 TripAdvisor review

his hotel was a complete disgrace. I had trusted Mercure to provide a safe and relaxing venue for my trip, I couldn’t have got it more wrong. I arrived at 18:30, after a five hour drive, to be told that the restaurant closed at 19:00. Not only that, the car park was unavailable due to construction work - so I was forced to use extortionate on street parking in central Oxford. The key card machine was also broken, so the receptionist had to let us into our rooms using a master key, which did not feel safe at all. What if I had a young child with me and couldn’t get back into my room? It’s a safety nightmare! I was awoken at 06:00 by workmen in the car park, not the ideal wake up call. Breakfast was also a complete failure, having booked ahead for collection (collection only breakfast - no fleshly cooked food at a 4 star?!) it was still half an hour late! Appalling!

Dear jhoward388 Thank you for your review on TripAdvisor. Please accept my apology for the issue experienced during your stay. Following your review can I please ask you to send your booking reference number to h6668@accor.com. I will addressed your feedback with all relevant departments. Please note that this is not the type of service we wish to provide. I hope you give us the opportunity to better serve you in the near future. Kind regards Bradlee Pillay

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