Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.3/5 7,707 reviews

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Novotel Suites Dubai Mall of the Emirates
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+ 21 Services

Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Ski rack facilities (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825
 dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :  Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Suite 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: 5
  • Area: From 48 m² / 517 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,707 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,187 reviews

Well positioned for short business meetings

TripAdvisor rating 4.0/5

christian364 Business - 07/03/2021 TripAdvisor review

With easy reach from the airport, close to Emirates mall, the perfect place for short business meetings. The rooms are cleverly separated into sleeping area and working area, with ample supply of coffee and water.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Zentral

Customer review rating 4.5/5

Wolfram E. Couples - 04/03/2021 Confirmed reviews ALL

We are happy.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Superb

Customer review rating 5.0/5

Sumer P. Couples - 28/02/2021 Confirmed reviews ALL

Very Nice

Dear valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Excellence in hospitality

Customer review rating 5.0/5

Mo A. Business - 28/02/2021 Confirmed reviews ALL

Without a doubt, one of my favorite hotels when I visit Dubai—centrally located between downtown Dubai and JBR beach. Easy access to public transportation and a couple of minutes walk to one of the largest malls in Dubai and Dubai Ski resort. Excellent and very attentive staff in all areas, including reception, F&B, and housekeeping. Many thanks to them for making our stay joyful. This hotel is an all-suites hotel, so the rooms are spacious, well designed, and clean. I highly recommend this hotel and will certainly be back soon.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good

Customer review rating 0.5/5

Michael Couples - 28/02/2021 Confirmed reviews ALL

I paied extra 80$ when i made check out in feb 21 I don’t know why i already paied all money before my chek in The receptionist told me (because dollar rate changed)

Dear michael n., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, first email was been sent to you with regards to your concern and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Prime Location

Customer review rating 5.0/5

Taha J. Solo - 27/02/2021 Confirmed reviews ALL

I am a regular customer of Novotel Suites Mall of the Emirates whenever I decide to stay in Dubai. I feel comfortable there. Nice welcoming staff large rooms fully equipped and good amenities.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Great stay

Customer review rating 5.0/5

Samia H. Solo - 27/02/2021 Confirmed reviews ALL

No problems. Very efficient and courteous staff. Loved my staff

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Average (only book if you need to be in the area and cannot find anything else)

Customer review rating 2.5/5

Guest1234 Solo - 26/02/2021 Confirmed reviews ALL

Bad: -Old hotel: needs some works - Gym opens 9 to 5 pm (never seen a gym with such short opening times). They tell you it is due to COVID, but I checked with hotels of a similar standard and their opening hours were "normal" (eg: 7am to 7pm) - The walls are very thin (lots of noise) - Smells tobacco (although I am on a non-smoking floor) - Average service (I asked for an ashtray, they brought an ashtray that was already dirty/used - very COVID unfriendly as you can imagine!) - Windows are so dirty (both in the rooms and common area) - Unskilled staff: every day they cleaned up the room in a different way (sometimes towels missing, once they forgot the old laundry, coffee missing sometimes...) Good: - Breakfast is pretty good for the price

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Feels like home

Customer review rating 4.5/5

Checkie Couples - 25/02/2021 Confirmed reviews ALL

Novotel moe is always our favourite place to stay.aside from its very accessible to metro and malls. "Maryam" from reception is always helpful and friendly.thanks to her for making our stay very comfortable.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Should be friendly

Customer review rating 3.5/5

Muhammad D. Couples - 25/02/2021 Confirmed reviews ALL

Reception was ok but morning time some one knob door and asking again and again i came for night to stay and relax somebody call my room as well which guest mostly sleep at 9 am I didn’t order or request anything they open my door i wake up and stop him to come inside i told reservations team i am accor employees i have all heartiest card they should give me discount price very rude which i not appreciate rest my stay was nice

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay as always

Customer review rating 5.0/5

Cris B. Couples - 22/02/2021 Confirmed reviews ALL

We used to stay in this property and its great as always! This time, got a chance to move my reservation from Ibis to Novotel, and i really love the room! very spacious, bed was so comfortable! Special thanks to Mr. Mizan from reception! His always very helpful for everything & service was excellent! Appreciate the Housekeeping team as well as they never say NO to all our request. Kudos to all! we will surely be back.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 2.5/5

Sara Families - 21/02/2021 Confirmed reviews ALL

I changed rooms on my second day and forgot my favorite pajama. For the next two weeks the housekeeping kept saying they didn’t find it and it wasn’t in the lost and found. How could they throw it in the same day? This was utterly disappointing.

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good

Customer review rating 5.0/5

J. Friends - 20/02/2021 Confirmed reviews ALL

Very nice stuff,

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Comfortable stay

Customer review rating 4.5/5

Sangeeta Couples - 20/02/2021 Confirmed reviews ALL

Nice & comfortable stay. During breakfast time, all the restaurant staff, especially Mr. Krishna Singh , takes good care of the guests. I have to appreciate Housekeeping staff for their efficiency & concern during this Covid time. Keep it up.

Dear Sangeeta L., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A place you can relax

Customer review rating 5.0/5

Joy S. Business - 18/02/2021 Confirmed reviews ALL

Arrived 940am in front desk I don't have any reservation Ms Nestle assist me she's very helpful and she never leave me until I check inn the room was cleaned and good smell fresh and housekeeping staff are very welcoming and very fast delivering request over all im very happy i got relax even its just short stay really i will coming back soon.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Nice room with excellent service

Customer review rating 5.0/5

Joanna Couples - 17/02/2021 Confirmed reviews ALL

We would like to thank the team for a short yet memorable stay. We stayed in time for my husband’s birthday and Valentine’s day. We were given a nice room with a beautiful set-up. Everyone was very accommodating from check-in and check-out. We had dinner in Deli boutique. We were accommodated warmly by Mr. Krishna. It is such a short and sweet stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Nice room

Customer review rating 3.5/5

Karen F. Couples - 15/02/2021 Confirmed reviews ALL

I appreciated that the receptionist upgraded us , the room was big and spacious, was clean even tho the view was not good. The service was good , breakfast quality moderate

Dear Valued Guest We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.0/5

Ed Business - 14/02/2021 Confirmed reviews ALL

I really enjoyed my stay at Novotel Mall of Emirates. Especialy the reception team was really helpful with great customer service.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates
Customer review rating 5.0/5

B Friends - 13/02/2021 Confirmed reviews ALL

Excellent stay, clean rooms, great breakfast, in the heart of Dubai, close to everything.

Dear Bassem M., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.5/5

Richard K. Couples - 12/02/2021 Confirmed reviews ALL

Excellent service offered by Front office and housekeeping team.Great job

Dear Richard K., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

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