Novotel Suites Dubai Mall of the Emirates

Novotel Suites Dubai Mall of the Emirates 3 stars

Customer review rating (ALL Rating) 4.6/5 1,016 reviews

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Hotel extras

  • Rooftop swimming pool

  • 24-hour Fitness Centre

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park

  • Few minutes' away from Dubai Metro Station

ALLSAFE approved hotel

Hotel location

Novotel Suites Dubai Mall of the Emirates

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825
0 DUBAI
United Arab Emirates

Telephone +971 4 382 3200

Fax +971 4 382 3201

  • Dubai metro:  Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12 miles

GPS:25.116528, 55.196111

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

DELI BOUTIQUE

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,016 reviews

TripAdvisor Rating  4.5/5  3,531 reviews

Isabell

TripAdvisor rating 5.0/5

Isabellhp Families - TripAdvisor review

We are having a pleasant stay at this hotel. Staying in a familyroom, that is roomy with 2 bathrooms and toilet. Roomy are clean. Breakfast is good. My kids enjoy going to the pool everyday at the rooftop. Special thanks to Adellu Kennedy for his hospitality.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Great stay!

TripAdvisor rating 5.0/5

Giulia_London TripAdvisor review

Stay at the Novotel Suites Dubai Mall of the Emirates was great! Room was spacious and clean. Housekeeping staff were excellent in their service (especially Dik and Sonu!). Location is very convenient. I will be coming back!

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Nice hotel, well located I didn't like that the suit lacks privacy. And the king bed is separated from the rest of the suit by curtains only. Other wise accepted hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Staff Improvement

Customer review rating 2.5/5

Danica D. D. Families - Confirmed reviews ALL

Me and my family stayed here for 15days, and I don’t have any complaints with the hotel itself and the amenities, all is perfect! But let me tell you the reason why I gave only 1 ⭐️ rating: 1.)Upon checking-in at the hotel. The receptionist named Nazir is not welcoming at all, it seems like he is already tired, he’s not smiling nor talking to me while I requested a good room for my family, and the other Lady (blonde hair) that I make payment for the buffet, she’s very serious and it is very early in the morning (8am) to show us your unhappy face, this brings us negative vibes. 2.) The food at the buffet is okay but needs more options, it is very limited. 3.) I always thought that housekeeping will always be done everyday, but I was surprised that it is already 3 days before they clean our room even we are out of the hotel. Neither that I know that I have to call them to clean the room everyday! This annoys me a lot, especially I keep informing them to give me 3 sets of bath towel as we are 3 in the room, but they always giving us 2 bath towels, and one time they give me 3 towels but 2 is floor towel and 1 is bath towel, like seriously?!? , I got tired informing them and they keep on apologizing but they keep on repeating the same issue. 4.) We are always passing at the hotel lobby, like everyday and in the full 15days I never heard the security greet us not even once. Makes one feel invisible. No smiles no hello, very impolite , not feeling welcome at all and the shocking part is like they will stare at you like you don’t have the right to be at the hotel to check-in, it feels so uncomfortable so I never sat there anymore because of their gestures and stares. 5.) The pool is okay and I’d like to commend Kennedy for being so accommodating and always a happy and entertaining person (my apologies if I promised you to give 5 ⭐️ but it’s not only you that should work for the rating, it should be the whole team) I hope this issue I encountered should be taken seriously by the management and make a corrective actions especially to the people.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Pleasant stay

Customer review rating 5.0/5

Ebrahim J. Families - Confirmed reviews ALL

Hotel is great, I stayed in Novotel Suites with my family around one week. We really enjoyed our stay. Especially housekeeping services. Thank you guys and really supportive Vijay, Sonu and Bipin from housekeeping..

Dear Ebrahim J., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

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Other web-users rate our hotel

  • 984 reviews 9.9/10 Location
  • 1,041 reviews 8.4/10 Room
  • 2,182 reviews 9.7/10 Service
  • 17 reviews 8.9/10 WiFi
  • 427 reviews 8.6/10 Cleanliness
  • 300 reviews 8.8/10 Food
  • 280 reviews 8.2/10 Breakfast
  • 225 reviews 9.3/10 Pool

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