Hotel - Novotel Suites Dubai Mall of the Emirates
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Dubai Mall of the Emirates Hotel

4.5/5 2,770 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
    • Boutique Gourmande
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Ski rack facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our suites

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 7,206 reviews

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,770 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Solo - 14/02/2020 Confirmed reviews ALL
« Great pied a terre ! »

Very friendly staff. Very well maintained facilities. Spacious and quiet bedrooms. Nice rooftop swimming pool and gym. Good and convenient restaurant. Shops around and MAE next door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Expat152 Business - 08/02/2020 Confirmed reviews ALL
« Great stay »

Was a one day trip for business,it's not my first time to stay I've been both to Novotel and Ibis MOE. Staff were great especially at the reception as well as in the restaurant. Housekeeping staff were polite as well. The only thing no one from the team spoke to me about the loyalty program however I'm glad it was credited to my account (Reception/restaurant) but anyways everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Dr.sulaiman R. Families - 07/02/2020 Confirmed reviews ALL
« Very Bad cigarettes smell »

Dirty towels in bathroom even after house keep clean the room and very bad cigarettes smell in the room!! I’m very disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sulaiman Jaffar S R., Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Sam B. Families - 07/02/2020 Confirmed reviews ALL
« Enjoyed our stay »

Came with family and booked 3 suites and rooms were spacious and clean. Hotel is well located next to Mall of the Emirates. Staff were friendly and our experience was pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Nurhayati A. Couples - 07/02/2020 Confirmed reviews ALL
« Well located »

Good experience. Request was handled on time.One request to put a small wall clock so that we can see Dubai timing. Breakfast do change their menu as it's the same everytime.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Clive M. Families - 06/02/2020 Confirmed reviews ALL
« Two night stay »

Stayed two nights, Kiron and Azdd efficiently booked us in at reception in a friendly manner. As usual breakfast was excellent and the waterswimming pool on the roof was 30 degrees

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Solo T. Solo - 05/02/2020 Confirmed reviews ALL
« The hotel was in a good location. The man that checked me in ( I forgot his name, but his name »

The hotel was in a good location. I could walk 8 minutes to the Dubai metro, or 10 minutes to get to the Mall of the Emirates. The man that checked me in ( I forgot his name, but his name tag said he was from Bangladesh), was very patient, kind and understanding. He checked me in quickly, and gave me important information about the hotel. He even offered me a free upgrade for being an Accor Hotels member. I was very grateful for the extra space after a 9.5 hour flight. The rooms looked a bit dated, but they were clean and comfortable. I liked that I had a bathtub, and a large bee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Nakul S. Families - 03/02/2020 Confirmed reviews ALL
« Well located and comfortable rooms »

Staff at the front desk are quick with check in and hospitable, same with the information desk very helpful, we stayed in your property for 6 nights and had taken 2 rooms, the overall stay was good, the only let down was the breakfast spread... It was the same everyday, the other disappointment was the housekeeping, whenever we asked for water bottles in our room we did not get it in 1 call, we had to call twice all the time after 15-20 mins and remind again.. We loved the overall stay and will certainly come back.. thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Suite Novotel Dubai Mall of the Emirates. We cannot thank you enough for the praise and compliments on our services and we are even more delighted to learn how much you enjoyed your stay. Despite your comments related to the housekeeping about delayed of the request, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. I’m sure the rest of the team will be happy to know that your experience was an all-around good one thanks to their efforts and commitments in service delivery. We trust and hope that we may have the opportunity to recreate wonderful memories, looking forward to a return Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Hanjani N. A. Couples - 03/02/2020 Confirmed reviews ALL
« Good stay »

Good hotel to stay, spacious room, well located (near from Mall of The Emirates, convenient store next door, a lot of restaurants around), The staff also very helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Hassan A. Business - 03/02/2020 Confirmed reviews ALL
« Location is good n hotel is clean »

I had a good time staying there. The hotel was clean with good places to eat inside and outside. It is a 5 mins walk from the nearest metro but i guess that is good for the health

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Kalyan K. Business - 03/02/2020 Confirmed reviews ALL

Breakfast options could be better, very limited option for vegetarians

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the less variety of breakfast, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Gerardo P. Families - 03/02/2020 Confirmed reviews ALL

Well located- clean & friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for choosing to stay with us and writing such a fantastic review about Suite Novotel Mall of the Emirates Dubai. Going above and beyond for each guest is certainly what my team and I strive for, we are glad that we were able to host you brilliantly during your stay, and appreciate your kind words and feedback. There is no greater satisfaction, as a customer service professional; than receiving good comments from a valued guest, as this only proves that we are doing it right. It will be my pleasure to share your positive experience with my team, as I’m sure this will motivate and empower them to continue with the exemplary service. Thanks again, and we and look forward to hosting you at our Hotel in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Claudio Friends - 02/02/2020 Confirmed reviews ALL
« Amazing stay! »

Thank you to the front desk agent who upgraded us to the family suite! Definitely will come back for more stays!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Anonymous Families - 01/02/2020 Confirmed reviews ALL

Staff were freindly. Service basic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Alex Families - 01/02/2020 Confirmed reviews ALL
« Easy access to metro »

Hotel was well located for the purpose of our visit. On site parking and free WiFi and family room was very spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Anonymous Couples - 01/02/2020 Confirmed reviews ALL
« Comfortable Stay »

Was a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Siddharth T. Families - 01/02/2020 Confirmed reviews ALL
« Could do better »

There was a lot of issue with hot water

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay at Suite Novotel Mall of the Emirates Hotel. We value the opinions of our guests and we are truly disappointed to read that you were not entirely satisfied with your stay. Providing our guests with the best hospitality and service has always been our mission. We have addressed the issue about the hot water at hand and liaised with the respective department in making sure a repeat of the same will be avoided in future. We hope that we may have the pleasure and opportunity in providing you with excellent service and look forward to welcoming you back at our Hotel. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Hitesh U. Solo - 01/02/2020 Confirmed reviews ALL
« Great Staff know the meaning of Hospitality »

Excellent in nutshell

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

J. Business - 31/01/2020 Confirmed reviews ALL
« Great location, clean spacious rooms and great food »

I had a great stay. The included breakfast was great. The staff was really friendly and helpful. We were close enough to walk to the mall and get out for the evening which was fun. The mattress was a little firm for my liking but overall I had a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Mohamed N. Families - 29/01/2020 Confirmed reviews ALL
« Well loctad »

Hatem the Receptionist is very nice he is always smiling very helpful and made my stay very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates