Novotel Suites Dubai Mall of the Emirates 3 stars

Customer review rating (ALL Rating) 4.6/5 763 reviews

Hotel extras

  • Rooftop swimming pool

  • 24-hour Fitness Centre

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park

  • Few minutes' away from Dubai Metro Station

ALLSAFE approved hotel

Hotel location

Novotel Suites Dubai Mall of the Emirates

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825
DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

DELI BOUTIQUE

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  763 reviews

TripAdvisor Rating  4.5/5  3,597 reviews

Bad customer service and a rip off!

TripAdvisor rating 2.0/5

Nana9191 Families - TripAdvisor review

Prior to arrival, we informed the hotel that we will be arriving in Dubai at 1am. We requested for the sofa bed to be ready when we check-in as we were traveling longhaul with two small children. There was no reply. Upon checking in, we were told that the Family Suite we booked (and received a confirmation for) was not available. So for one night, they would give us the Standard Suite. I asked if the price will be deducted from the total as the Standard Suite is smaller and cheaper than the room we paid for. The lady at the front desk said “its just for a few hours”. We get that its just for a few hours but we paid in full for the Family Suite for check-in from 10th January even though we only arrived past midnight on 11th January. She then told us its okay if we do not accept. Basically telling us to take it or leave.

Dear Valued Guest Thank you for taking the time to provide us with feedback regarding your stay at Novotel Suites Mall of the Emirates Hotel. We find it essential to constantly improve our guests experience and therefore very grateful for your constructive feedback. We are deeply disappointed that you felt the service was not at par with your expectations; rest assured we are working on the aspects highlighted on your review to serve you and other guests better in future. We hope that you will allow us another opportunity to show you the gracious hospitality for which we take great pride in. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

ok

Customer review rating 3.0/5

B. Business - Confirmed reviews ALL

Staff at reception are needs of more qualifications. When ever we did request it was manage appropriate. Always promise to do stuff but at end we have to comeback and make sure it s done. Simple invoice haven't deliver for us.

Good

TripAdvisor rating 5.0/5

muttibey Business - TripAdvisor review

Value and price wise it was very good. The room was clean and very big. You have the luxury of having bathroom and toilet separate. Wifi is not very good. At least for FaceTime calls. The staff is very helpful and polite. The breakfast is very crowded since they operate with Ibis together. Location is next to mall of emirates.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Management was amazing

Customer review rating 4.0/5

Titi Families - Confirmed reviews ALL

Wonderful

Dear Values Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Visit Dubi

TripAdvisor rating 5.0/5

880farrukhi Families - TripAdvisor review

Value for the money; nice hotel. The staff is welcoming, and a special thank you to Abrar for going above and beyond to deliver the top-notch service. Definitely, I'll return. My experience was excellent

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

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Other web-users rate our hotel

  • 964 reviews 9.8/10 Location
  • 1,005 reviews 7.5/10 Room
  • 2,658 reviews 9.4/10 Service
  • 19 reviews 8.5/10 WiFi
  • 527 reviews 8/10 Cleanliness
  • 401 reviews 8.9/10 Food
  • 338 reviews 7.9/10 Breakfast
  • 262 reviews 8.9/10 Pool

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