Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Customer review rating 4.3/5 7,281 reviews
Novotel Suites Dubai Mall of the Emirates
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Hotel extras

  • Rooftop swimming pool

  • Free daily shuttle to Kite Beach

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park, 24-hour Fitness Centre

  • Few minutes' away from Dubai Metro Station

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Ski rack facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available
Information message

Due to the current situation, services levels and trading hours may be altered in our hotel (including the bar, pool, and fitness centre). We apologize for any inconvenience.

Hotel location

Novotel Suites Dubai Mall of the Emirates

2A Street, Al Barsha
Opposite Mall o f the Emirates
P.O. Box 283825

dubai
united arab emirates

Tel: +97143823200

Fax: (+971)4/3823201

Contact email

Check-in from 14h00

Check out up to 12h00

  • Dubai metro :  Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS :25.116528, 55.196111

Our accommodations

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Suite 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite With 2 Single Beds 2 adults & 1 child

  • Max. number of persons: 3
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Suite 3 adults & 2 children

  • Max. number of persons: 5
  • Area: From 48m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

DELI BOUTIQUE

Type of cuisine: International

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EZAZ

Photo non contractuelle / Strictly non binding

Ezaz has a vibrant ambience that is complimented by its chic style and classic design. It is a great place to enjoy a nightcap or to have an evening out with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,281 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,822 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location, staff and Nandos in the lobby!

Customer review rating 4.3/5

Jo Couples - 26/03/2020 Confirmed reviews ALL

The room was big and clean. The staff were nice throughout the stay. Having Nandos in the lobby was a very nice surprise and the staff there were great. The location was great. Just a 5min walk to the mall and train station. Definitely will come back to this hotel.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

OK Stay

Customer review rating 4.3/5

Anonymous Couples - 26/03/2020 Confirmed reviews ALL

My room leaked in the bathroom from the ceiling and I informed the front desk they sent someone to check it and it was because of heavy rain, he cleaned the water up but 10 minutes later it started again all night dripping. In the future when a guest has a leak over to change their room, 1 you are no longer liable for the safety hazard from a wet floor 2. your guest will be happy

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well located

Customer review rating 4.3/5

Stewart L. Couples - 25/03/2020 Confirmed reviews ALL

Just to advise you of the issues we had at the hotel when booking in etc. in Novotel Mall of the Emirates The customer service person was unable to find this reservation on our arrival, then said something about a booking for 2 nights, No 5 nights. Apparently the first booking for 2 nights was in a different name, maybe Loretta, sorry couldn’t understand them. That was finally all sorted. Then on Wednesday we had been out and returned to our room which hadn’t been cleaned, we waited another hour and then I rang reception to be told – you are checking out today, this was about 3pm, oh NO we are not we are booked for another 3 nights, no you are checking out today. Then I was informed that they needed to check and would ring me back. I took the paperwork to reception immediately and she was still unable to find our booking. She then asked if she could take a copy of the booking (just as well we had printed a copy). Its OK Mam she said, I will send an email and let you know, I have no idea who too. When they finally rang back they said, we have received the email, ok Mam, byeeee. Not happy with their customer service at all as I found these two ladies regarding the second booking to be quite rude.

Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Welcoming staff

Customer review rating 4.3/5

Kelamanaths Solo - 25/03/2020 Confirmed reviews ALL

Welcoming staff upon check in Jefferson and suno friendly attentive all out question regarding sanitation in the hotel .

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.3/5

Rifqua Couples - 25/03/2020 Confirmed reviews ALL

Giving as the opportunity to move from the Ibis hotel to Novotel suites with no charge was an amazing experience.

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Brilliant location & very clean

Customer review rating 4.3/5

Gemma G. Families - 24/03/2020 Confirmed reviews ALL

I love staying here , second time me & the kids have stayed .. The workers the reception staff , the managers & duty managers are brilliant as are the cleaners & bar staff ... I will be staying again in the future thank you for making sure , me & the kids were looked after after my stressful start xx

Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

All perfect check in and check out no bad experience so far

Customer review rating 4.3/5

Kingslyndikum Friends - 23/03/2020 Confirmed reviews ALL

I had a good time with my partner and the hotel is quite amazing thanks to Harris he is such a nice person always smiling he gave us a nice room big tv as compared to some Accor hotels I have visited so far metro station just near by but one thing which I did not appreciate they have two menu of which I order French fries expecting the same price on the menu unfortunately the room service guy told me it was different I had to pay double of the price on the other menu nevertheless try to avoid such situations

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Great Stay

Customer review rating 4.3/5

Verona Friends - 23/03/2020 Confirmed reviews ALL

It was a great stay but one thi g i must mention is that the elevator and hallway leading to my room had a very strong unpleasant smell that resulted in me having a headache for two days. I ultimately resorted to holding a tissue to cover my nose so I do not inhale the smell, thus resulting in another headache. Other than that, it was a very pleasant stay indeed.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to your feedback about the smell, please accept our sincere apology and we ensure you that all measures have been taken, and this isolated incident will not be occurred again in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Pleasant stay.

Customer review rating 4.3/5

Hermes N. M. Couples - 20/03/2020 Confirmed reviews ALL

Staff helpful, good room, good breakfast.

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the smell, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai
Customer review rating 4.3/5

Albert V. Families - 19/03/2020 Confirmed reviews ALL

very pleasant and a comfortable room

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Great location. Good stay. Breakfast something for everyone.

Customer review rating 4.3/5

Jacquelyn T. Friends - 16/03/2020 Confirmed reviews ALL

Booking with friends. We were put on lvl 2 and 6. Had changed to lvl 6. Hotel smelt of paint. Hallways, lifts. Rooms were ok. Had to request keys to be reactivated each day. Breakfast great. But every day had to ask for hot water. Water in kettle was cold. Shower size too small hard to get in and wash without touching tap and turning it off or burning your body. No hot water in shower on Tuesday 10 and Saturday 14th. Separate toilet also squashy.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Walking distance to the Mall of Emirates

Customer review rating 4.3/5

Sanisman A. G. Families - 16/03/2020 Confirmed reviews ALL

Been staying here few times when I needed to stay overnight in Dubai... nice and cosy hotel

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Great experience with a few different things

Customer review rating 4.3/5

M. Friends - 16/03/2020 Confirmed reviews ALL

The service was great and the room size to fit 3 people was great, but the room was not the cleanest that it could have been, especially with the epidemic of CONVID19.

Dear Valued Guest , Thank you for taking the time to tell us about your experience at the Novotel Suites Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Comfortable and convenient

Customer review rating 4.3/5

Sri Business - 10/03/2020 Confirmed reviews ALL

Proximity to metro station , friendly and helpful staff (especially Sandesh from house keeping ) , quick and courtes check -in , good size room , good breakfast spread (although the number of live counters for omelettes could be increased especially during peak hours )

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay...spacious rooms...great location

Customer review rating 4.3/5

Cathy B. Solo - 10/03/2020 Confirmed reviews ALL

The hotel is well located near the Mall of the Emirates. Lovely spacious rooms, great service...good breakfast options and close to shops, bus and Metro stations. The receptionists were very helpful. I would recommend.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well located

Customer review rating 4.3/5

O. A. Business - 09/03/2020 Confirmed reviews ALL

It was a wonderful stay where the hospitality was extremely warm followed by really good service. I would especially like to appreciate Neeraj, Krishna and Johirul for their exceptional service quality during lunch, breakfast and meeting. I will strongly recommend this hotel for stay in Dubai.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Well Located

Customer review rating 4.3/5

Abdul W. A. R. Couples - 09/03/2020 Confirmed reviews ALL

Cleanest Hospitality, Safety, Friendly, Thanks To Your Front-Dest Receptionist Mr Mizan And Your Bell Boy Mr Mark Who Were Very Professional,Friendly,Helpful .. Keep It Up. Thank You.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Great Location!

Customer review rating 4.3/5

Rou Families - 08/03/2020 Confirmed reviews ALL

The location was great! Mall of Emirates, food, and spas are within walking distance. Room was a good size and great for the price. The hotel also offers discount tickets to near by attractions. The only thing I did not like was that the food on the buffet was cold and not at a proper temperature. Other than that I will definitely stay there again!

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Happy

Customer review rating 4.3/5

Abdulla Couples - 08/03/2020 Confirmed reviews ALL

My stay in the branch mall of the emirates was nice stay specially with the customer care they were good to me ... and the receptionist were amazing.. in general all were good ...

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 4.3/5

Plabon B. Business - 08/03/2020 Confirmed reviews ALL

Room service and house keeping not up to the mark, like other Novotel.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates
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