Novotel Suites Dubai Mall of the Emirates Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 8,139 reviews

ALLSAFE approved hotel

Information message

Novotel Suites Dubai Mall of the Emirates
See on a map
+ 21 Services

Hotel extras

  • Rooftop swimming pool

  • 24-hour Fitness Centre

  • Few minutes' walk from Mall of the Emirates

  • Free WiFi access, Private Indoor Car Park

  • Few minutes' away from Dubai Metro Station

Hotel location

Novotel Suites Dubai Mall of the Emirates

Al Barsha 1, 2A Street
Opposite Mall of the Emirates
P.O. Box 283825
 dubai
united arab emirates

Fax: (+971)4/3823201

Check-in from 14h00

Check out up to 12h00

  • Dubai metro:  Red Mall of Emirates

  • By plane

    DUBAI INTL AIRPORT At 20km / 12.43 miles

GPS:25.116528, 55.196111

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

DELI BOUTIQUE

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Our accommodation(s)

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,139 reviews

TripAdvisor Rating 4.5/5

3,421 reviews

Very Comfortable Stay

TripAdvisor rating 5.0/5

Micheng Business - 26/11/2021 TripAdvisor review

My previous stay for 16days at Novotel Suites Mall of Emirates has been wonderful! Location of hotel is great & convenient to get around. My room was well cleaned everyday. And most importantly, the staffs at both the front desk ( esp. Rana) & housekeeping (Anil, Sonu & Kuma) have been very helpful, and had made my stay at the hotel a memorable one. Will definitely come back to stay here again in the future !

Response from Laura Nicli, Other at Novotel Suites Dubai Mall of the Emirates Responded 1 week ago Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Great stuff nice hotel

TripAdvisor rating 5.0/5

khaled328 Business - 05/11/2021 TripAdvisor review

The reception and all people working are amazing and helpful, from the checkin time till checkout. I think they enjoy giving high class service. One of the best . Good breakfast as well . And good net.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Seems very old property, there are many areas of improvement specifically in MEP works.

TripAdvisor rating 2.0/5

jayantskulkarni Business - 02/11/2021 TripAdvisor review

Location is good. The working personnel are polite & helpful. This property need to upgrade to the status of Novotel Brand. There are many areas of improvement specifically on MEP, service, breakfast menu, housekeeping, cleanliness etc. it appears that they are working on bare minimum manpower due to covid.

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Suites Dubai Mall of the Emirates. We are grateful for your highlights regarding our prime location. Indeed, majority of our guests like our property being just a stone-throw away from one of the best malls in Dubai, Dubai Mall of the Emirates and just a walking distance as well from the metro station. We apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads for improvement. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. Please contact us directly at H6670-FO4@accor.com for your future booking so I will personally take care of your stay. In the meantime, please keep safe and be well. Kind Regards, Laura Nicli Hotel Manager

Good hotel in a very good location but bad bedding (except the main bed)

TripAdvisor rating 3.0/5

pdelax Family - 26/10/2021 TripAdvisor review

Everything is great except the terrible sofabeds in which it is impossible to sleep. Only the main bed is of good quality. So only plan to go there as two persons and not as a family. The furnitures are also old and weared and should be changed

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Novotel Suites Dubai Mall of the Emirates. We are grateful for your highlights regarding our prime location. Indeed, majority of our guests like our property being just a stone-throw away from one of the best malls in Dubai, Dubai Mall of the Emirates and just a walking distance as well from the metro station. We apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. Please contact us directly at H6670-FO4@accor.com for your future booking so I will personally take care of your stay. In the meantime, please keep safe and be well. Kind Regards, Laura Nicli Hotel Manager

Uninterested

Customer review rating 1.0/5

Faayza Business - 20/10/2021 Confirmed reviews ALL

Staff are uninterested in assisting the guest. I was "upgraded" to a room on the first floor, while the room was spacious I indicated that I would prefer a room on a higher level with less noise as I am on a business trip, even if it was a room I originally booked for. For 4 days staff were unable to assist me or show me other rooms. Eventually the day before checkout I requested an extension for a further week, again with a room on a higher level. Shockingly they could also not assist with the extension and requested I book online through a travel website. I requested an invoice and was told the systems were down. Eventually I found another hotel in the area with better rates for a bigger room AND better service. I am now on the 7th floor :) Unfortunately I will not be back at Novotel in the future.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Safe and comfortable stay

Customer review rating 5.0/5

Angelina A. Solo - 16/10/2021 Confirmed reviews ALL

The reception was warmth and accommodating, Filipino hospitality were present, I asked to change my room and immediately sorted. Particularly grateful to the housekeeping department your male staff are super great and helpful they performed above and beyond, a pat on their back. I stayed from 4-12th October, breakfast was served well too. I will surely recommend this hotel to my friends who love travelling. Walking distance to mall of Emirates and restaurants nearby and Nando’s within the reception area. Thank you all so much.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Amazing stay,good facilities and clean

Customer review rating 5.0/5

Anonymous Business - 14/10/2021 Confirmed reviews ALL

My overall stay was excellent and cleaning personnel was very attentive. Great facility for the family and friends. Outstanding service thanks to marycris and hanicel for great care. Will definitely recommend

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Clean,spotless

Customer review rating 5.0/5

Ka Business - 14/10/2021 Confirmed reviews ALL

Well done to the team great service and thanks to a Everyone. Reception welcome us with big smile. She's courteous and make sure our stay was just excellent. Exactly what expected. Special mention Mary Cris& hanicel& lakpa .Great team

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 5.0/5

Nonsikelelo N. Solo - 12/10/2021 Confirmed reviews ALL

Clean, excellent service from hotel staff.Friendly staff

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Well located and good stay

Customer review rating 4.5/5

Chitra P. Business - 11/10/2021 Confirmed reviews ALL

I hv been staying in this hotel for the last 10 years . Every time it is a minimum of 15 days. It’s like our second home. We are quite familiar with the people there and I hv written about them earlier. I am again writing this time too. As usual Hanecel was ever helpful with our queries on reservation in the front office . Very efficient, knowledgeable and helpful person. I wish to place on record our appreciation for the others too like Neeraj, Krishna, Rana, Mizan. Neeraj and krishna who were ever helpful with their pleasant and reassuring smile always. They would Walk an extra mile to help every customer. Met Rohit for the first time during this trip. We had initial hiccups with our room availability and Rohit helped us and made us feel comfortable and at home. So a special thanks to him. Rana is an all.in.all person who can help you with anything . An all rounder I would say. Found lot of new staff at the breakfast area and all of them were quite helpful . They can be a little more proactive in helping people with seating arrangements and general info with a little bit of training. Thanks to Jagannath and his team for their quick service. Met a new front office girl called Pari who was very very courteous with pleasing manners. Heard a lot of good feedback about her from some more clients at the nearby breakfast table. One feedback about a front office staff called Mariyam who messed up with my room booking. She was terribly rude with us all the time. Another staff who was rude was your travel agent Abdul Qadhir who doesn’t even know how to talk to the customers and always wants to swear about something or the other just to prove his point. Sad!! Pls do not have them at the front desk!! Another team that deserves a mention is the housekeeping team . Mary, Vijay and team were very prompt with their services and kept the rooms quite clean and tidy and helped us to overcome the fear of corona. We were scared initially to use the hotel bedspreads and pillow covers and brought few from our home too. But later we were ok because were quite happy with the hygienic standards. Goodluck to all and see you soon

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good Stay

Customer review rating 3.5/5

Muhammad W. M. Business - 05/10/2021 Confirmed reviews ALL

The Hotel is over all good, but it can be best if the management decides to pay attention to little details. 1. (the tray to put the soap) 2. Provide the sleepers shoes, Brush and toothpaste, prior to the customer arrival 3. A blanket if it gets cold 4. The swimming pool should be open 24/7 5. Hotel should have hygiene items like (a pair of scissors, Nail cutter)

Dear Muhammad Waleed M., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments are well noted and forwarded to the concern managers to take the appropriate actions to prevent reoccurrence in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good stay

Customer review rating 3.0/5

Adarah D. Couples - 02/10/2021 Confirmed reviews ALL

Everyting was good but in the morning time the tea cattle was not working

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Worst Experience at Novotel Suites

TripAdvisor rating 1.0/5

Karim O Business - 02/10/2021 TripAdvisor review

Dilapidated rooms and facilities. Staff were slow to respond to my requests, specifically Room Service was quite poor. and unhelpful Housekeeping came to clean the room one day at 5:30pm. F&B have become sub-standard, my breakfast coffee which I used to enjoy has become undrinkable.

Dear Valued Guest, First of all, thank you for choosing to stay at Novotel Suites Dubai Mall of the Emirates. We appreciate you sharing your feedback following your stay with us. Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with sincerity. We apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads. Our housekeeping and engineering team are doing their best to ensure our accommodations are maintained in pristine and good condition. We will focus to ensure our facilities are improved consistently. Your feedback about the breakfast coffee was also well noted for improvement. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. In the meantime, please keep safe and be well. Kind Regards, Laura Nicli Hotel Manager Novotel Suites and ibis Dubai Mall of the Emirates

Great location and a great hotel too!

Customer review rating 4.5/5

Abl Business - 29/09/2021 Confirmed reviews ALL

I had a fantastic stay, overall the hotel staff are helpful and very welcoming. Especially the front office team. Housekeeping has been good, sometimes they forgot to put tea bags etc. However rooms were very clean and linen were super soft.

Dear Amit L., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good caring and attentive staff

Customer review rating 5.0/5

S. M. Families - 28/09/2021 Confirmed reviews ALL

The breakfast service was brilliant the rooms were clean all the staff that served us the highest standards We will definitely come and stay again as well as recommend our friends to stay whenever they come to Dubai

Dear m. S., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Good location, clean and friendly staff

Customer review rating 5.0/5

Talal Solo - 28/09/2021 Confirmed reviews ALL

Will stay here again.

Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Fantastic

TripAdvisor rating 5.0/5

Departure23532590499 28/09/2021 TripAdvisor review

This property became our second home in Dubai, you will not regret staying in it. The location is amazing, near to everything you need, (Mall of the Emirates, pharmacy, small shops, etc.) The rooms are very clean and the housekeeping is ready to serve you anytime you need something from them. If you are a member of the Accor club take advantage of it as you will be having a discount on the buffet lunch and dinner, the F&B team will amaze you with their professional friendly service, the F&B manager will be always around checking after each guest. You have kids, just take them to the swimming pool, they will love it and enjoy each moment there. I highly recommend the Novotel Suites Dubai Mall of the Emirates.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates
Customer review rating 3.5/5

U. Solo - 25/09/2021 Confirmed reviews ALL

It was nice

Dear Saulat U., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A lovely stay

Customer review rating 4.0/5

Haroon Families - 21/09/2021 Confirmed reviews ALL

The experience was very positive whilst staying at the Novotel Suites, where I was constantly greeted with pleasantries from staff, particularly the young men who cleaned the 6th floor and staff at breakfast who went above their duty to make me and my children feel welcomed, taking time to get to know our names etc. These small details were very comforting in a new environment and made my young children especially feel welcomed.

Dear haroon f., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Comfortable stay

Customer review rating 5.0/5

Masood H. Families - 21/09/2021 Confirmed reviews ALL

Staff was very curtious specially Mr Nasir who help us extra mile. Thanks a lot

Dear Masood Hassan S., We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Nicli Hotel Manager Novotel Suites & IBIS Mall of the Emirates

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby