The reception was warmth and accommodating, Filipino hospitality were present, I asked to change my room and immediately sorted. Particularly grateful to the housekeeping department your male staff are super great and helpful they performed above and beyond, a pat on their back. I stayed from 4-12th October, breakfast was served well too. I will surely recommend this hotel to my friends who love travelling. Walking distance to mall of Emirates and restaurants nearby and Nando’s within the reception area. Thank you all so much.

My overall stay was excellent and cleaning personnel was very attentive. Great facility for the family and friends. Outstanding service thanks to marycris and hanicel for great care. Will definitely recommend

Well done to the team great service and thanks to a Everyone. Reception welcome us with big smile. She's courteous and make sure our stay was just excellent. Exactly what expected. Special mention Mary Cris& hanicel& lakpa .Great team

Clean, excellent service from hotel staff.Friendly staff

I hv been staying in this hotel for the last 10 years . Every time it is a minimum of 15 days. It’s like our second home. We are quite familiar with the people there and I hv written about them earlier. I am again writing this time too. As usual Hanecel was ever helpful with our queries on reservation in the front office . Very efficient, knowledgeable and helpful person. I wish to place on record our appreciation for the others too like Neeraj, Krishna, Rana, Mizan. Neeraj and krishna who were ever helpful with their pleasant and reassuring smile always. They would Walk an extra mile to help every customer. Met Rohit for the first time during this trip. We had initial hiccups with our room availability and Rohit helped us and made us feel comfortable and at home. So a special thanks to him. Rana is an all.in.all person who can help you with anything . An all rounder I would say. Found lot of new staff at the breakfast area and all of them were quite helpful . They can be a little more proactive in helping people with seating arrangements and general info with a little bit of training. Thanks to Jagannath and his team for their quick service. Met a new front office girl called Pari who was very very courteous with pleasing manners. Heard a lot of good feedback about her from some more clients at the nearby breakfast table. One feedback about a front office staff called Mariyam who messed up with my room booking. She was terribly rude with us all the time. Another staff who was rude was your travel agent Abdul Qadhir who doesn’t even know how to talk to the customers and always wants to swear about something or the other just to prove his point. Sad!! Pls do not have them at the front desk!! Another team that deserves a mention is the housekeeping team . Mary, Vijay and team were very prompt with their services and kept the rooms quite clean and tidy and helped us to overcome the fear of corona. We were scared initially to use the hotel bedspreads and pillow covers and brought few from our home too. But later we were ok because were quite happy with the hygienic standards. Goodluck to all and see you soon

The Hotel is over all good, but it can be best if the management decides to pay attention to little details. 1. (the tray to put the soap) 2. Provide the sleepers shoes, Brush and toothpaste, prior to the customer arrival 3. A blanket if it gets cold 4. The swimming pool should be open 24/7 5. Hotel should have hygiene items like (a pair of scissors, Nail cutter)

Everyting was good but in the morning time the tea cattle was not working

Dilapidated rooms and facilities. Staff were slow to respond to my requests, specifically Room Service was quite poor. and unhelpful Housekeeping came to clean the room one day at 5:30pm. F&B have become sub-standard, my breakfast coffee which I used to enjoy has become undrinkable.

I had a fantastic stay, overall the hotel staff are helpful and very welcoming. Especially the front office team. Housekeeping has been good, sometimes they forgot to put tea bags etc. However rooms were very clean and linen were super soft.

The breakfast service was brilliant the rooms were clean all the staff that served us the highest standards We will definitely come and stay again as well as recommend our friends to stay whenever they come to Dubai

Will stay here again.

This property became our second home in Dubai, you will not regret staying in it. The location is amazing, near to everything you need, (Mall of the Emirates, pharmacy, small shops, etc.) The rooms are very clean and the housekeeping is ready to serve you anytime you need something from them. If you are a member of the Accor club take advantage of it as you will be having a discount on the buffet lunch and dinner, the F&B team will amaze you with their professional friendly service, the F&B manager will be always around checking after each guest. You have kids, just take them to the swimming pool, they will love it and enjoy each moment there. I highly recommend the Novotel Suites Dubai Mall of the Emirates.

It was nice

The experience was very positive whilst staying at the Novotel Suites, where I was constantly greeted with pleasantries from staff, particularly the young men who cleaned the 6th floor and staff at breakfast who went above their duty to make me and my children feel welcomed, taking time to get to know our names etc. These small details were very comforting in a new environment and made my young children especially feel welcomed.

Staff was very curtious specially Mr Nasir who help us extra mile. Thanks a lot