Customer review rating (ALL Rating) 4.2/5 535 reviews
Mercure Jakarta Simatupang
Jl R A Kartini No 18, Lebak Bulus
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Access: 500 m / 0.31 mi 10 min walk / 20 min drive
Access: 800 m / 0.5 mi 5 min walk / 2 min drive
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Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.
Our cosy meeting rooms feature the latest design and facilities. An ideal place to held your meetings, it can also serve as a breakout room with the other meeting rooms nearby.
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Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.
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Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
mafriza Friends getaway - TripAdvisor review
Clean hotel, nice staff and very helpfull. Near MRT station and point square. The view is good, I order room service, Nasi goreng nusantara is very delicious with sop buntut.I stay with friend and very enjoy
Good hotel for staycation
Customer review rating 4.0/5
Ira W. Families - Confirmed reviews ALL
It was a pleasant stay for my family staycation despite not too cool air con in our room and mosquitoes bite when we have our dinner in the resto. Hope in our next stay, these can be fixed by the hotel management.
Dear Mrs. Rr Ira W., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review regarding AC not cold and mosquitoes at resto, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Sincerely, Heru Wibowo General Manager
Customer review rating 4.5/5
D A. T. Families - Confirmed reviews ALL
My family and I booked 2 rooms for 4 nights and this was our second stay during the month of December 2022 - we had previously stayed at this hotel several times between 2018 - 2019 pre-covid so we knew this property well. Unfortunately we experienced some problems with one of the rooms during the first night but upon reporting these to management the following day, the response and proactive follow-up from the hotel was exemplary. Ms. Pika Indriyati, one of the Hotel Managers personally made sure we were looked after and we could not be happier with our experience. We truly enjoyed our stay and much appreciate the efforts of Mercure Simatupang to ensure we had a great experience.
Dear Mr. Douglas Alexander T., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/UserReview-g294229-d34…-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager
Great Stay & Good Value
TripAdvisor rating 5.0/5
DA_Thomson Families - TripAdvisor review
Travelled with my family and we booked 2 rooms for 4 nights on 27/12 - our second stay of the month. We also stayed many times pre-covid so we know the property well. Unfortunately one room had multiple issues the first night but upon reporting to management the next day, the response from the hotel was exemplary - so proactive and helpful and with genuine heart. We ended up thoroughly enjoying this second visit and it made a great impression. We look forward to our next visit, hopefully soon. Thank you Mercure Simatupang!
Dear Mr. Thomson, Your review is gold for us, and we really thank you for those compliments, we really glad that you have a pleasant time with us. At Mercure, we strive to provide a superior service experience for every customer, therefore your suggestion & feedback is very important to us. Cannot wait to see you and have you again at Mercure Jakarta Simatupang in the future. For further information or inquiry, you may contact email@example.com, we are happy to assist you. Sincerely yours, Heru Wibowo General Manager
Love this hotel
TripAdvisor rating 5.0/5
audyraisa TripAdvisor review
Love this hotel!❤️❤️ A staff very friendly and helpful, a room good interior and clean, for breakfast so many choices and delicious. Highly recommended. A really good experience during stay, hope will be back soon.
Dear Ms. Audy Raisa, Your review is gold for us, and we really thank you for those compliments, we really glad that you have a pleasant time with us. At Mercure, we strive to provide a superior service experience for every customer, therefore your suggestion & feedback is very important to us. Cannot wait to see you and have you again at Mercure Jakarta Simatupang in the future. For further information or inquiry, you may contact firstname.lastname@example.org, we are happy to assist you. Sincerely yours, Heru Wibowo General Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price