Grand Mercure Shanghai Hongqiao

Grand Mercure Shanghai Hongqiao

Customer review rating (ALL Rating) 4.7/5 78 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 SHANGHAI
China

  • Subway Line 10:  Line 10 Shuicheng Road

  • Subway Line 2:  Line 2 LouShanGuan Road

GPS:31.205961, 121.396887

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'ATRIUM RESTAURANT

Located on the 2nd floor, L'Atrium is a graceful and cozy restaurant providing a fine selection of innovative gastronomy including international breakfast fairs, themed buffet, French infused a la carte services.

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Designed for genuine comfort, all our 364 rooms feature LCD TV, WiFi, private balcony, kitchenette and washing machine. Each room enjoys stunning city view.

Our guest reviews

Our guest reviews for
Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  78 reviews

TripAdvisor Rating  4.0/5  919 reviews

Excellent hospitality

Customer review rating 4.5/5

S. K. Business - Confirmed reviews ALL

Feel great atmosphere and excellent hospitality All trying to assist with smiling

Dear Sir, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Guest Experience & Loyalty dg…

Good stay

Customer review rating 5.0/5

Janero Business - Confirmed reviews ALL

Good as always

Dear Jin Ning Z., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Satisfactory Stay

Customer review rating 4.5/5

Fred J. J. Business - Confirmed reviews ALL

Clean room and bed, warm welcome, I haven't stayed in the hotel for more than a year, and the breakfast environment has been greatly improved.

Dear Jun Jie J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

It's convenient for dinner.

Customer review rating 3.5/5

Hiro Business - Confirmed reviews ALL

I paid the deposit of 1100 RMB and the actual charge was 748.57 RMB. However the balance was not refunded after I checked out on 7 Sep. I don't know why such famous hotel cheated. It is so disappointed.

Dear Hirokazu S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. As investigation, The payment through wechat and the rest of balance has been return to your account. please kindly check you wechat message and let us know if any future assistance. Thank you again for sharing your experience, and we hope your next visit will be pleasant Sincerely, Anson Wang Director of Rooms do…

Hotel service is fine but facilities are old

TripAdvisor rating 4.0/5

Jacobwong Solo travel - TripAdvisor review

The hotel is located in the city area. The hotel services are fine but the facilities are already old, some wear and tears around. The attitudes of all staff are good with smiles and helpful. It is still worthy to stay.

Thanks for you taking to give us feedback. your comments are very important to us. I wish to welcome you again and i believed that our service is able to recover the facility issues. Thank you.

Priority Desk at lobby

TripAdvisor rating 3.0/5

ronaldfung2019 Business - TripAdvisor review

Over the last few visits to Grand Mercure Shanghai Hongqiao, I found that the Priority Desk at lobby was unattended. Besides, the quality of breakfast went down since the foreign chef left (12 years ago ?). And we are asked to use straws (not spoons) to take yoghurt.

Dear Guest, Thanks for you taking time to give us feedback. The issues you raised up which make us highly attention. We will look into this matter and to make improvement in the early future. Thank you again for stayed with us. we are expecting to welcome you again. Thank you

Not so great

TripAdvisor rating 3.0/5

Alice_Lye Business - TripAdvisor review

Service is bad. No bellboy to help on luggage. Receptionist is not friendly. Never greet and smile. The room is good and spacious. However, personally, I don't like the door to the toilet beside my bed. They should make the door opening at the entrance rather than directly beside the bed. The buffet breakfast and lunch is terrible. Food is cold and presentation is bad. Lack of varieties and serves same food daily. I don't feel like having my breakfast and lunch after having same cold food 2 consecutive days. I just took the soup noodles. Sometime, even the soup is not hot for the noodles.

Dear Guest, Thanks for you taking time to give us feedback. I am sorry that your stay experience not met your expectation. We will look into the issues as you raised up. I am sure you that we will get improve on those matters. I am apology again for the un-pleasant stay experience. Regards

Up to Standard

TripAdvisor rating 4.0/5

wingcheungc2017 Business - TripAdvisor review

The location was quiet while traffic can be manageable. Breakfast was up to standard but the coffee machine needed some more cups which disappeared during peak time at around 7:00-8:00 in the morning.

Thanks for you taking time to give us feedback. Your comments are very important to us. We will look into the matter as you mentioned and I am sure you that we will make it improve when you next visit. Thank you again for rate us. I was expecting to welcome you again in the early future.

As good as expected

TripAdvisor rating 4.0/5

wingcheungc2017 Business - TripAdvisor review

The service was good while the staffs were pleasant. The only complaint was the breakfast seemed to be less appealing because of smaller choice of varieties in comparison with my last stays. One example was not waffles.

Dear Guest, Thanks for you taking time to comment us, your feedback is really important us. Our Chef will look into this matter and make some change in the early future. I was expecting to welcome you again. Thank you

Poor Internet Connection and Lack of Hot Water for Shower

TripAdvisor rating 3.0/5

Curious63197110851 Business - TripAdvisor review

The hotel is strategically located and is convenient for business. However, the internet connection is not reliable and I have to use my mobile data. Other than that, there was lack of hot water for shower. After an especially long lead time, I can only get at best not cold water in the shower. Never had a proper bath during my stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours Anson Wang

De très belles prestations

TripAdvisor rating 4.0/5

Bernard C Families - TripAdvisor review

Everything is nice except restaurant which is expensive and without interest in comparison with restaurant around the hotel. Let’s notice that young people at the bar are not at the level we should expect in that environment (to slow, not speaking fluent english, laughing about customers...). People at the lobby desk are ok. The family suite was perfect.

Dear Tripadvisor guest Bernard C, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Relaxing Stay

TripAdvisor rating 5.0/5

geraldp690 Friends getaway - TripAdvisor review

The Hotel stay is relaxing. The Rooms are well equip and there is a wide variety of TV channels. The hotel can be easily access from the metro station within walking distance. The restaurant serve nice buffet lunch. The staff is very pleasant.

We sincerely appreciate you taking the time to send us your feedback, we are happy you enjoyed your stay and look forward to welcoming you back again. Grand Mercure Shanghai Hongqiao

my go to hotel in shanghai

TripAdvisor rating 5.0/5

davestl0uis Business - TripAdvisor review

This is my go-to hotel for frequent business trips to Shanghai. It's centrally located in the Gubei/Hongqiao area of Shanghai. Just a short cab ride away from attractions like Jing'an district, Huaihai road, Xingandi without paying tourist hotel prices. Staff is warm, friendly and accommodating. I often have meetings in the lobby bar over tea and coffee.. the breakfast buffet is nice. There's also a washinging machine in every room so you can do some laundry on long biz trips. The rooms are clean and spacious and designed like mini apartments.

We sincerely appreciate you taking the time to send us your feedback, we are happy you enjoyed your stay and look forward to welcoming you back again. Grand Mercure Shanghai Hongqiao

Convenience and walking distance

TripAdvisor rating 4.0/5

teddywongso678 Business - TripAdvisor review

This is one of my favourite hotel in Shanghai and I stay here frequently. Clean & walking distance to many restaurants. Also not far from MTR station. So recommended either for business traveller or group of family.

Dear Tripadvisor user teddywongso678, We sincerely appreciate you taking the time to send us / provide us your feedback, we hope to have the pleasure to welcome you again. Thank you very much for your attention and support as always

I stay there every year

TripAdvisor rating 4.0/5

tom_kK8749VM Business - TripAdvisor review

I stay there every year, because the hotel is 4 km far from our fairground, so. Rooms are always clean, but this year was our room little bit wet, all our clothes was a bit wet, but I think it comes from outside, because the humidity was very high and hot in Shanghai. Breakfast was common as usually, but good. Silly that it is still same every year :-) What was good joke is Welcome drink ... non alcoholic beverages as water, tea, Cola ... more worse hotels spends a time and will make you nice mixed drink, why not, how much it cost them? Laundry is expensive, cheaper is buy new shirt and jeans on the street he he.

Dear Tripadvisor user, We sincerely appreciate you taking the time to send us your feedback, we hope to have the pleasure to welcome you again. Thanks & Regards,

Worst Accor hotel

TripAdvisor rating 1.0/5

CRV657 Friends getaway - TripAdvisor review

None of the staff could communicate in English. Communication was a great barrier. Was overcharged while checking out, tried to clarify with them but they on the pretext of not understanding English dismissed the claim. Rushing for train hence did not argue further. Back in my own country, sent emails with booking attached to clarify on the overcharged room. Received no reply despite using google translate to send it in Chinese. called the hotel, the manager Wilfred refused to come to the phone. Request for them to get in touch via wechat, no one came forward. called up to 5 times, and numerous emails sent. No reply.

As good as expected

TripAdvisor rating 4.0/5

wingcheungc2017 Business - TripAdvisor review

The hotel was in a quiet vicinity Hongqiao, Shanghai while I needed to reach subway station of Line 2 on foot for around 10 minutes. It should be good exercise but not in the sun at 34 degrees centigrade. Room size was spacious and service was satisfactory as good as expected. Breakfasts were good in quality and the crowd were not many during my stay. One credit given to Housekeeping, I asked for change of shower curtain and it was done in a few hours, prompt response to customer's request.

Need Improvement on Water Pressure

TripAdvisor rating 3.0/5

wingcheungc2017 Business - TripAdvisor review

The most important point to improve is the water pressure for hot water. I was assigned to a room at 27th floor where there was little hot water when have a shower. After complaint, a lady from house keeping showed me how to improve the pressure by turning on all taps in the room. After her departure, water pressure turn to low again. There was designated Accor Member counter in the lobby but it was unmanned. I suggest the management should man the counter or just abandon it.

Dear guest, We sincerely appreciate you taking the time to send us your feedback. It is with sincere regret that we note your dissatisfaction with our facilities and service. We hope you will give us the opportunity of welcoming you again and be satisfied with our improvement. Grand Mercure Shanghai Hongqiao

Good hotel but can be better

TripAdvisor rating 3.0/5

JamesTuanHo Business - TripAdvisor review

Stayed 1 night for business and encountered 2 issues: 1. Ordered 1 item from Room service, 1 hour passed and nothing came, called back and got the answer from the same person who took my order "sorry, other person forgot it". Order cancelled. 2. Breakfast buffet on the 2nd floor restaurant: asked a simple question, staff struggled to answer in English, tossed the ball around to the manager who were able to provide it. Most staff serving speak almost no English at all.

Dear guest, We sincerely appreciate you taking the time to send us your feedback and we offer our sincerest apology that our service was unable to meet your expectation, we have introduced extra training for the staff over this matter. We hope you will give us the opportunity of welcoming you again and be satisfied with our improvement. Grand Mercure Shanghai Hongqiao

Wonderful Stay

TripAdvisor rating 5.0/5

ireneroseg2017 Families - TripAdvisor review

We had a wonderful stay. It would have been very helpful if there were some English instructions re the wonderful mall two blocks down the road. It was fabulous, with great restaurants. After the first day everything was easy to follow!

Dear Tripadvisor user ireneroseg2017, We sincerely appreciate you taking the time to send us your feedback. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. We hope to have the pleasure to welcome you again. Grand Mercure Shanghai Hongqiao

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