Hotel - Grand Mercure Shanghai Hongqiao
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Hongqiao

4.0/5 911 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

3M1 km / 0.62 mi Carrefour1.2 km / 0.75 mi China Mobile0.4 km / 0.25 mi Consulate Bulgaria3 km / 1.86 mi Consulate Denmark1.1 km / 0.68 mi Consultate Romania1 km / 0.62 mi Fedex1.5 km / 0.93 mi HSBC0.45 km / 0.28 mi Intel0.8 km / 0.5 mi Parkson1.2 km / 0.75 mi Unilever1.5 km / 0.93 mi
Bank of China0.55 km / 0.34 mi Caterpillar3 km / 1.86 mi Consulate Belgium4 km / 2 mi Consulate Czech Rep0.85 km / 0.53 mi Consulate Japan1.4 km / 0.87 mi Ericson China4.4 km / 2.73 mi GE Health Care1 km / 0.62 mi Honeywell1.5 km / 0.93 mi Mitsubishi1 km / 0.62 mi Rockwell1 km / 0.62 mi

Exhibition centre

Shanghai Everbridge Centre6 km / 3.73 mi Shanghai Mart0.8 km / 0.5 mi

Your meetings and events

Grand Mercure Shanghai Hongqiao Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FUNCTION ROOM I 40 m2 4 m 25 15 16 15 20
FUNCTION ROOM II 40 m2 4 m 25 20 16 15 20
FUNCTION ROOM III 40 m2 4 m 25 15 16 15 20
FUNCTION ROOM IV 80 m2 4 m 40 30 30 30 30
FUNCTION ROOM I +II + III 120 m2 4 m 80 0 40 50 50
BALLROOM 450 m2 6 m 400 100 160 200 250
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Designed for genuine comfort, all our 364 rooms feature LCD TV, WiFi, private balcony, kitchenette and washing machine. Each room enjoys stunning city view.

  • 364 rooms
  • 100% non-smoking hotel
  • 43 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 3,354 reviews

Our guest reviews for
Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 911 reviews
Andy Business - 26/01/2020 Confirmed reviews ALL
« Ideal for line2 on metro into centre »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew B., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Stanley Business - 16/01/2020 Confirmed reviews ALL
« Good »

Good for staying, spacious room, big bed Wifi bad connection Breakfast foods too cold to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Ho Stanley W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again. Sincerely, Anson Wang Director of Rooms do…

Solo travel - 27/12/2019 TripAdvisor review
« Hotel service is fine but facilities are old »

The hotel is located in the city area. The hotel services are fine but the facilities are already old, some wear and tears around. The attitudes of all staff are good with smiles and helpful. It is still worthy to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for you taking to give us feedback. your comments are very important to us. I wish to welcome you again and i believed that our service is able to recover the facility issues. Thank you.

Anonymous Solo - 26/12/2019 Confirmed reviews ALL

good

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的 You Fen Y.: 感谢惠赐有关下榻 Grand Mercure Shanghai Hongqiao 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Anson Wang Director of Rooms do…

ronaldfung2019 Business - 15/12/2019 TripAdvisor review
« Priority Desk at lobby »

Over the last few visits to Grand Mercure Shanghai Hongqiao, I found that the Priority Desk at lobby was unattended. Besides, the quality of breakfast went down since the foreign chef left (12 years ago ?). And we are asked to use straws (not spoons) to take yoghurt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for you taking time to give us feedback. The issues you raised up which make us highly attention. We will look into this matter and to make improvement in the early future. Thank you again for stayed with us. we are expecting to welcome you again. Thank you

Business - 08/12/2019 TripAdvisor review
« Not so great »

Service is bad. No bellboy to help on luggage. Receptionist is not friendly. Never greet and smile. The room is good and spacious. However, personally, I don't like the door to the toilet beside my bed. They should make the door opening at the entrance rather than directly beside the bed. The buffet breakfast and lunch is terrible. Food is cold and presentation is bad. Lack of varieties and serves same food daily. I don't feel like having my breakfast and lunch after having same cold food 2 consecutive days. I just took the soup noodles. Sometime, even the soup is not hot for the noodles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for you taking time to give us feedback. I am sorry that your stay experience not met your expectation. We will look into the issues as you raised up. I am sure you that we will get improve on those matters. I am apology again for the un-pleasant stay experience. Regards

Paul S. P. Business - 11/11/2019 Confirmed reviews ALL
« Pleasant stay, as usual. »

I have been staying at this hotel several times a year since around 2009 and have always been pretty satisfied with my experience. This time was no different, the hotel was unusually busy because of the import/export expo but the hotel staff seemed to have no issues handling everything. I did have one issue at checkout, it seems that another guest charged some drinks at the bar to my room unbeknownst to me so this caused some issues at checkout but I was ultimately just charged for the room and asked to provide my email and phone number so the hotel could investigate and get back to me, it seems that the issue was resolved and there was just a mistake with the room number used at the bar. Anyway, it might not be a bad idea to have a better system for charging drinks to your room, perhaps the person charging to the room should just provide their room card to be scanned? Anyway, I'm satisfied overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Steven P., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. I would like to take this opportunity to express my apology for your check out experience and i am appreciate your suggestion on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, Anson Wang Director of Rooms do…

Anonymous Business - 21/10/2019 Confirmed reviews ALL
« Great upgrade for Platinum »

Nice room with club floor priviledges.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Leonard C., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

wingcheungc2017 Business - 21/10/2019 TripAdvisor review
« Up to Standard »

The location was quiet while traffic can be manageable. Breakfast was up to standard but the coffee machine needed some more cups which disappeared during peak time at around 7:00-8:00 in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for you taking time to give us feedback. Your comments are very important to us. We will look into the matter as you mentioned and I am sure you that we will make it improve when you next visit. Thank you again for rate us. I was expecting to welcome you again in the early future.

Anonymous Business - 25/09/2019 Confirmed reviews ALL

all goods

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的 Kai L.: 感谢惠赐有关下榻 Grand Mercure Shanghai Hongqiao 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Anson Wang Director of Rooms do…

Sullvan Couples - 17/09/2019 Confirmed reviews ALL

Very enjoyable and very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Louise Friends - 02/09/2019 Confirmed reviews ALL
« Good location, poor check in experience »

This reservation was made via Accor Hotels official website. However, when I arrived in the hotel and provided all info to the front desk, the staff was unable to locate my reservation - even though I have shown her my confirmation email and SMS from Accor. A kind advise, if you are not familiar with the check-in procedure, please check with your manager or other seniors instead of question your guests. Or, at least let the guest know that you are trying to help instead of making the guest feel like I was cheating. Thanks for duty manager - Calvin Xue for helping me to locate my reservation and check-in (at that point I have stood at the front for a while and the situation embarrassed me and my friend). Last but not least, please check the guest's profile carefully as you guys logged my last name and email address wrong in your system, and you told me to double check but did not apologise for your mistake - which doesn't make any sense, since I MADE THE RESERVATION ON OFFICIAL WEBSITE AND I FILLED MY INFO CORRECTLY. Other than the check in experience, its worth for the price. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Si L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is with sincere regret that we note your dissatisfaction with our service。 We’ve evaluated our staffing procedures at the front desk, and have taken steps to ensure a speedier check in process。I have introduced extra training for the staff over this matter. Thank you again for sharing your experience, and we hope your next visit will be pleasant。 Sincerely, Anson Wang Director of Rooms do…

Guo R. Couples - 07/08/2019 Confirmed reviews ALL
« Very good experience »

First of all ,the location of the hotel is good.20-3mins to Hongqiao airport.10mins to the nearest subway station by foot. They has a variety of breakfast which I found it really nice. Especially thanks to manager Kyle. He was really patient and friendly. He answered all the questions. If I got a chance to go back there ,i would definitely choose the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hao Q., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Ming X. Business - 20/07/2019 Confirmed reviews ALL
« My choice »

This has always been my number 1 choice when travel to or though Shanghai. I like the relatively quiet neighborhood and the guests. The recent changes are visible though, there is no more personal attention (in the past I always receive a personal welcome notes and some nice treats) and the remodeling gave a colder tone to the entire setting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming X., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Jie C. Families - 04/07/2019 Confirmed reviews ALL
« great experience »

The Front Desk staffs are warmly and helpful. This is the great stay which is over my expectation. Hope to have a chance to come back. really appreciate .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jie c., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

William F. Business - 12/06/2019 Confirmed reviews ALL
« Business Trip »

As usual the hotel was very good, very comfortable room. A little disappointed with what was on offer in executive lounge for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear William George F., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. Further on your concerned in regards the breakfast on the Executive Lounge, please be noted that we have different rate range with or without Executive Access. I am seeking your understanding for our sales strategy. Thank you again for sharing your experience Sincerely, Anson Wang Director of Rooms do…

Ck Business - 11/06/2019 Confirmed reviews ALL
« Electricity gone out suddenly and wait for 15 minutes to change the room after second call to front desk »

It happened on the first night when I want to power on the kettle to make hot water, the electricity gone out..it was around 10:30pm, I use my mobile as torch and took out the one from the drawer..I made call to front desk for help and ask someone to check, the operator replied Ok and will sent someone to my room..then waited for another 15 minutes, O made the second call to front desk and request them to change room directly...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Kit L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anson Wang Director of Rooms do…

Kkpak Couples - 20/05/2019 Confirmed reviews ALL
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak K., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Business - 17/05/2019 TripAdvisor review
« As good as expected »

The service was good while the staffs were pleasant. The only complaint was the breakfast seemed to be less appealing because of smaller choice of varieties in comparison with my last stays. One example was not waffles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for you taking time to comment us, your feedback is really important us. Our Chef will look into this matter and make some change in the early future. I was expecting to welcome you again. Thank you

Dominique Couples - 10/05/2019 Confirmed reviews ALL
« Amazing stay as usual »

Amazing stay as usual the suite room is perfect coming with automatic toilet, air purifier, kitchenette and a washing machine! Location is good near metro line 2 and 10. In addition service staffs in reception and restaurant are nice and helpful, they keep my packages I bought on internet during my stay. I recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur T., Nous vous remercions pour vos commentaires suite à votre séjour à Grand Mercure Shanghai Hongqiao. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Anson Wang Director of Rooms do…

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