Mercure Bristol Holland House 4 stars

We had a lovely stay at the hotel and staff were very pleasant and efficient. There was an issue with the hot water in our room but this was quickly dealt with by James on reception who was wonderful and immediately moved us to another room with no fuss.Due to his wonderful customer service we would stay again.

We were well looked after and attended to. The Whatsapp method for contacting reception was excellent

The location of this hotel is perfect, if you are visiting Bristol for work. The rooms are well appointed and although this is my 4th visit, I actually found tea making facilities, hidden in a wardrobe. After a 12-hour day, with very little food, I decided to take a shower, and then go out. The hot water from the sink tap was warm enough for a shave, but the shower could not even manage tepid. I reported this to the desk before I went out. They immediately offered to change my room, but there was no point. I had already had a shower, and would be checking out early the next morning. There is a very poor selection of food on the menu, none of it could be described as 'mans food' and to be honest, I have found it to be extremely poor value for money. The same applies to breakfast, so I have given up on that. The bar is another part that I have learnt to avoid. I am an ale drinker, but have found it impossible to buy a decent pint of, all I have ever managed to get is a grossly overpriced 'craft' beer, that smelt like flowers had died in it.

room spotlessly clean and very spacious food great and staff friendly and helpful

Very pleasant stay

Standard of service was good considering the current situation. Breakfast great as usual even though it was table service only. A few more sachets of coffee for the room would be great. Hand sanitiser in good positions throughout the hotel. Many thanks for a great stay.

Over all good size rooms . Needs tidying up . Booked 2 rooms one had a big stain on the carpet. The room I had had been touched up with paint on the walls badly. Because of you ou not tidying the rooms if someone books a room for 4 nights would be a good idea to make sure that there is more tea . Coffee, shampoo, etc in the rooms. Breakfast was a disappointment ,

We’ve stayed at Bristol Holland House lots, and often find it perfectly adequate. The first stay after lockdown (the time before this stay) we were impressed with the measures in place, especially for breakfast. This time though we felt really let down. Carol at reception was fantastic, however in our room we experienced a stale smell (which we put down to cleaning materials?) The following morning we discovered that our bedsheets had a huge rip in them, and there was no hot water. The only response from reception was to offer to contact maintenance in several hours’ time. Not good enough. Breakfast was average in terms of the offering however I was disgusted that the person who served us (appeared to be the manager from his lack of uniform) felt it appropriate in the current climate to take our order whilst literally leaning over my shoulder less than a foot away from us, wearing no face covering or mask when they are apparently mandatory in all your public areas. It was completely inappropriate. He himself was rude to top it off. Overall really disappointed with this stay.

This stay was a complimentary two night stay following a terrible experience the first time that we stayed. Although this was a lovely gesture this stay was just as bad as the first and we will never stay again or recommend it to others. POSITIVES Lovely and helpful staff. NEGATIVES Location - poor, same price hotels central. Noisy - we were at the front of the hotel so had the noise from the road one side and the constant banging of doors and corridor noise all night long the following side - little sleep for 2 nights. The hotel needs to invest in some sound proofing and door closers to reduce the noise of doors slamming all night long. Room service - I see room service as a treat given the cost. It took hour and a half for a wrap / chips and toastie /chips to be delivered to the room. When it finally arrived it was cold and dried out. The quality was a disgrace. At least it didn't end up being dropped on the floor and left upon arrival this time though. Parking - never enough spaces. Room standard - satisfactory clean wise but dated.

My and my wife stayed at this hotel for three nights, we found the hotel was kept to a good clean standard, All the staff we met we’re very polite and helpful, we were lucky enough to have one of the junior suite which was very spacious and comfortable, the breakfast was very good and so was the evening meals we had, the only downside was the choice of drinks at the bar they were out of a lot of the beers and not much left to choose them but I was told there were waiting on a delivery, I would definitely use this hotel again when we visit Bristol next time.

I booked two rooms, one of the rooms was great, the other room had a number of problems, the first was the TV had no power lead connected and I had to go to reception to report it and wait for a couple of hours for it to be fixed, secondly the fridge didnt work at all or at least I couldnt get it to workand thirdly the carpet had really bad stains ( i have pictures) which left a lotb to be desired.

We like the Mercure Holland House in Bristol and pretty well always stay there when visiting family. We accept times are difficult, and found the special measures introduced by the hotel to be very acceptable. However the quality of the food at breakfast was poor, our toilet flush in room 115 was not working properly, and on the first morning of our stay we discovered the shower wasn't working so had to get a key to another room in order to get ready for breakfast. On the plus side the larger TV in the room was good, and the margherita pizza from the bar menu was very nice. The staff were generally helpful and friendly, but I have to say it was a disappointing stay, 24th to 26th August 2020.

I was called to Bristol in the morning on urgent business, which meant that I needed to find a hotel room last minute, when I realised I also needed to stay the night. I booked quickly on booking.com around 6.30pm last night. The check-in experience was good. Despite a long queue, the receptionist was very efficient and friendly. She even upgraded my room, which was a pleasant surprise. The restaurant experience was not great. I went down around 7.30pm, immediately after I had checked in. I was left waiting for a long time to be seated, and then was told there were no tables, despite a few being available. I asked to sit at one of the free tables, and she agreed. Strange that I was being turned away! It took a long time to get a menu, and then when I asked to order straight away, I was told people had arrived before me that she needed to take their order from. This was frustrating, as I had had a long drive and work day, and just wanted to eat! She took my order eventually (after I watched her not take other people's orders, just clean the tables), and then advised me there was an hour wait. It would have been useful to have been advised this when I arrived and I could have made a decision to go elsewhere. The food was disappointing. £14 for haddock and chips, which was described as having a tempura batter, was not the freshly cooked battered fish I was expecting. I think I could have obtained better quality fish from Iceland supermarket! I did not eat much of the meal, yet no one checked if the food was ok for me to give feedback - despite clearing a virtually full plate! When the bill came, the "Eat Out to Help Out" discount had not been applied, and the waitress seemed surprised when I asked about this. With regards to my room, the toilet would not flush. My shower this morning ran for 15 minutes on every possible setting, and was freezing cold - not a hint of hot water. I fed this back that the plumbing needed to be seen to as I checked out, as I had a cold shower. No apology was offered, and I was told they would get someone to look at it. No record was made, so I am not convinced someone will look at it, and the next person will experience the same. I do usually stay at The Hilton Garden Inn when at Bristol. However, spending two nights there last week (with a limited restaurant menu), I decided to try something different for variety. Sadly this was a mistake! I emailed the manager straight away with this feedback - a week later, I have still not had a response.

Was ok, nothing special - the ladies toilets by the bar had no toilet roll and the 2 were blocked, I did mention this to reception staff but nothing was done. Also the bar staff were not very friendly.

yummy breakfast and spacious room. Lovely!