Mercure Bristol Holland House

Mercure Bristol Holland House 4 stars

Customer review rating (ALL Rating) 4.0/5 1,309 reviews

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Hotel extras

  • Central location with excellent transport links and on site car parking

  • Well equipped and versatile meeting and event space.

  • Adaptable meeting and event spaces. Great for training, conference and exhibitions.

  • Short walk from Bristol Temple Meads train station.

  • In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions

ALLSAFE approved hotel

Hotel location

Mercure Bristol Holland House

Redcliffe Hill
BS1 6SQ BRISTOL
United Kingdom

GPS:51.447341, -2.591025

Telephone +44 117 968 9900

Fax +44 117 968 9866

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN BAR & KITCHEN

The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.

Your meetings and events

For meetings and events the hotel can accommodate 2-220 delegates. Eleven of our event suites are situated on our dedicated events floor with city views and all suites benefit from natural daylight, air conditioning and Wi-Fi connectivity. With large breakout areas, a dedicated conference café and private bar - our events floor has a great feeling of space and flooded with natural daylight. The Phoenix suite is located on the ground floor and boasts an additional benefit of access to our internal courtyard garden -perfect for hosting lunches and dinners.

Room descriptions and layouts

12 

meeting rooms

From 1 to 220 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,309 reviews

TripAdvisor Rating  3.5/5  3,462 reviews

A bad experience

TripAdvisor rating 2.0/5

welshjon1 Families - TripAdvisor review

This hotel looks shabby on the outside but slightly better inside. The major issues are: - stains on the bed - shower missing a door - no children’s cots/beds Most of all, be aware this hotel forces you to pay 17 pounds a night for parking! This is a total rip off and not mentioned anywhere. All in all, consider this hotel if your out for a stag do and you don’t mind the state of the place. Avoid with a family, car, holiday or city break.

Disappointing stay. Too many negative issues.

TripAdvisor rating 2.0/5

Hare4038 Couples - TripAdvisor review

Convenient Location on main road with car park at rear. Staff friendly and willing but lack of training apparent in many areas. • Fire Alerts badly handled with no sign of what to do or how to communicate with guests. • Room servicing inconsistent with instances of failure to: remove champagne flutes, wine cooler, change towels, restock minibar, or make beds adequately. • During road closure for marathon event, incorrect and unsafe instructions given regarding temporary traffic arrangements for leaving the hotel. • Reception staff unable to provide details of complaints policy, email address for complaints or name of head office person to address complaints to.

Terrible management.

Customer review rating 0.5/5

Catherine Families - Confirmed reviews ALL

We sadly were affected by a fire alarm at 3am on the Friday night. This in itself wasn’t an issue, it was the lack of management and communication. The night manager who was on duty was rude and unable to manage the situation. People were left scared and uninformed. The alarm continually went off for two hours. My children were terrified and we were extremely anxious not knowing if it was safe or not. Terrible experience and we will never return to this hotel.

Dear Catherine, Thank you for taking the time to share your review. My sincerest apologies for the inconvenience caused by the deliberate multiple activation of the fire alarm. The circumstances on the evening do require us to evaluate the response. We consider all feedback to ensure we provide the safest environment possible for our guests and team which we have done. Thank you again for taking the time to leave your feedback. Kind Regards, Chris Falcus General Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Breakfast good choices. Bathroom could do with extra hooks plus a small seat. ? Security as we had a fire alarm incident at approximately 3.40am when fire alarm went off then stopped after a while then on and off. Apparently some ‘kids’ had set it off on several floors. So rather annoying

Dear Irena, Thank you for taking the time to share your review. We are pleased breakfast had good choices,. My apologies that the deliberate fire alarm activation caused you inconvenience. Thank you again for taking the time to leave your feedback. Kind Regards, Chris Falcus General Manager

Dreadful hotel never again

Customer review rating 1.0/5

Pedro79 Couples - Confirmed reviews ALL

Dreadful run down, inedible breakfast, food ground into carpet, no tv at all.Needs demolishing and rebuilding. The best thing was checking out.

Dear Peter , Thank you for taking the time to tell us about your experience at the Mercure Bristol Holland House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Chris Falcus General Manager

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Other web-users rate our hotel

  • 1,020 reviews 8.5/10 Location
  • 2,112 reviews 6.2/10 Room
  • 1,413 reviews 7.2/10 Service
  • 31 reviews 8.5/10 WiFi
  • 909 reviews 3.8/10 Cleanliness
  • 714 reviews 8.3/10 Breakfast
  • 453 reviews 4.1/10 Amenities
  • 442 reviews 5.2/10 Value

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