Mercure Centro Port Macquarie 4 stars

Customer review rating (ALL Rating) 4.4/5 4,666 reviews

ALLSAFE approved hotel

Mercure Centro Port Macquarie
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+ 20 Services

Hotel location

Mercure Centro Port Macquarie

103 William Street
2444 port macquarie
australia

Fax: (+61)2/65830831

Check-in from 13h00

Check out up to 10h00

  • By plane

    PORT MACQUARIE APT At 6km / 3.73 miles - Shuttle paying

GPS:-31.431179, 152.909576

Companies

  • ALL MAJOR BANKS 0.1 km / 0.06 mi
  • COUNTRY ENERGY 0.5 km / 0.31 mi
  • UNI OF NEWCASTLE CAMPUS 3.0 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT SYNERGY

Brand new licensed restaurant and bar with modern decor, extended hours.

Your meetings and events

Conveniently located in the heart of the CBD and close to beaches the Mercure Centro Hotel offers 3 spacious & contemporary function rooms, an exceptional event management service & state of the art conference technology.Guests are able to make the most of the hotel"s superb facilities such as our year round heated pool, our expansive rooftop recreation area and the security of our undercover parking.All conferences & meetings held at the Mercure Centro Hotel are carbon neutral.

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All rooms boast a stylish & modern fit out. Choose from a Standard Room with queen bed, Superior Queen Room with sofa, Privilege King Room with a wide range of additional benefits or a beautiful Spa Room with king size bed, spa bath & panoramic views

Our guest reviews for
Mercure Centro Port Macquarie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,666 reviews

TripAdvisor Rating 4.0/5

1,123 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Felt so welcome… home away from home!

Customer review rating 5.0/5

Jean-paul B. Business - 22/01/2022 Confirmed reviews ALL

Love staying at Centro.. majority of my visits are for work, except this time I brought my family and it was perfect. Staff welcomed me by name and nothing was too difficult.

Great stay.

Customer review rating 4.5/5

Sasha Families - 21/01/2022 Confirmed reviews ALL

Have stayed at this hotel before and was once again treated like a valued customer. My experience met my expectations for the level this hotel sits at. Thank you to the staff for making this a wonderful stay.

Disabled room, flooded bathroom

Customer review rating 1.5/5

Keith Couples - 21/01/2022 Confirmed reviews ALL

We poked three or four days prior to the trip. On checking, we were allocated a disabled room, without being told. The bathroom floor did not have sufficient slope to retain the water in the shower area (no shower screen, just a shower curtain) and was awash. Most incomfortable and inconvenient

Perfect location

Customer review rating 4.5/5

Lynne Families - 20/01/2022 Confirmed reviews ALL

Had a 2 night stay on our return trip home to Sydney. Comfortable beds and all we needed for a short stay.

Disappointed at reception service. Lift (one only)constantly full meaning long waits to go up and down to garage and entry.

Customer review rating 2.0/5

John C. Couples - 20/01/2022 Confirmed reviews ALL

The receptionist was off, handed; didn't listen to what I was saying when I checked in at the desk on morning of 13th having arrived late previous evening. I told her I had arrived at 11.30pm and obtained the envelope with passcard and info from the locker at carpark entry and was checking in. I had to wait till another lady came to the desk to clarify and instruct her. The use of the single lift was a problem as people were coming and going and taking up the lift which meant long waits and the fire stairs doors lower down were locked so couldn't be used from the inside to open to ground or carpark. Couldn't locate the baggage trolley so had to carry everything by hand to and from our room. the only positive was the courtesy of the fellow I spoke to when driving from Port Macquarie who was both courteous and helpful on arrangements for late entry and arrival which were fulfilled as promised. The only efficiency

Customer review rating 2.5/5

Jennifer Families - 20/01/2022 Confirmed reviews ALL

Burning smell when having a shower. Asked for queen room with couch but it also had a single bed set up so no couch. Awful teenagers in pool doing bombs and breaking toys. Needed to be supervised. Comfortable beds. Couldn’t sit on balcony whilst our child slept as AC took up most of balcony and produced hot air.

Customer review rating 1.5/5

Anonymous Families - 19/01/2022 Confirmed reviews ALL

Dirty toilet, staff esp at the reception needs customer service skills

Reliable place to stay in Port Macquarie

Customer review rating 4.0/5

Brad Couples - 19/01/2022 Confirmed reviews ALL

Comfortable rooms (although a little tired), safe secure car park, friendly staff, good COVID-safe practises. The restaurant is also very good.

Well located to everything

Customer review rating 4.5/5

Jeni Couples - 18/01/2022 Confirmed reviews ALL

We were completely satisfied with our stay. Room was clean, staff friendly, dinner was very good. Close by to everything. We stay here all the time when we travel up to Casuarina

GOOD LOCATION FOR OVERNIGHT STOP BETWEEN SYDNEY and BRISBANE

Customer review rating 4.5/5

Andy F. Couples - 17/01/2022 Confirmed reviews ALL

I have stayed with my wife before at your hotel in a similar room on a similar journey. We found the room very comfortable and all the staff we encountered courteous and friendly. Your in-house restaurant was particularly outstanding for the dinner menu and food quality. Your restaurant staff were very good and attentive. Breakfast was equally good as were the morning staff. We will definitely stay here again. Thank You All involved…………A. R. F. ‘Gold Accor’ Member

Well located and great staff

Customer review rating 4.0/5

Sa Couples - 17/01/2022 Confirmed reviews ALL

The gentleman at the reception was friendly and explained all the facilities, free drinks etc for us without asking. Though we did not use the pool/gym, they looked clean. Room was clean, however had a strong smell of cleaning products (which lasted until the next day). F&B staff were exceptionally friendly even though we only dropped by quite late for quick drinks and desserts.

Customer review rating 4.0/5

Lawrie Couples - 17/01/2022 Confirmed reviews ALL

A great short stay. Wish it could have been longer

Great room, poor customer service.

Customer review rating 2.0/5

Gemma B. Families - 17/01/2022 Confirmed reviews ALL

The woman i spoke with to book my stay was very polite and made the booking fast and easy. The room was great, nice and clean. However upon leaving i was confronted with an extremely rude receptionist. I told him i was leaving and complemented my stay with a big smile and asked if i just hand the key over, he rolled his eyes and said ‘well yeah you already paid for it so just put the key in the box’ there was an extremely long wait for the elevator to get down to the basement and my 2 year old was getting fussy so i approached him again to ask if there was another way down and he appeared annoyed that i was still asking questions and simply told me to walk down the road with minimal instructions. I ended up finding my own way around by asking someone else who was leaving and frequently stayed there. My mother was also with me and had left the room prior to me and when i seen her she said the receptionist was rude to her also. She believed it was because we didn’t look ‘rich’ as he had a different demeanour with the men in suits next to her. Not sure if that was the case but we had driven 5 hours, checked in at 12am and left first thing in the morning to do another 4 hours of driving in our sweat pants. We left the room impeccable and approached reception in high spirits despite our fatigue from the long drive. I paid $280 to sleep for 7 hours and leave, i would have expected i different experience upon checking out.

It was easy

Customer review rating 3.5/5

Helena Couples - 17/01/2022 Confirmed reviews ALL

The stay was lovely apart from a cockroach in our room.

Good location and staff are very friendly, however cleanliness needs improvement

Customer review rating 3.5/5

Jennifer Families - 17/01/2022 Confirmed reviews ALL

There are a couple of hair lying around the basin when we checked in There is a horrible smell coming from the drain inside the shower The kettle is very dirty. There is 1cm of water still inside the kettle when I pulled it out. The whole kettle is full of stain and dirt (I have taken a picture should you need it)

Convenient stay

Customer review rating 3.5/5

Praveen L. Families - 16/01/2022 Confirmed reviews ALL

Convenient located easy to move around with

Thought of everything

Customer review rating 5.0/5

Courtney H. Solo - 16/01/2022 Confirmed reviews ALL

What a great stay! The food was delicious, gave a great recommendation for a glass of red with dinner & they had thought of everything - there’s a tv at the lifts & a diffuser for the hairdryer. Both things that are often overlooked. Would definitely come back here again

Well located

Customer review rating 4.0/5

Phil C. Families - 15/01/2022 Confirmed reviews ALL

Staff were welcoming in trying times; location was terrific; comfortable and clean

Great location

TripAdvisor rating 5.0/5

liambM8108TR 09/01/2022 TripAdvisor review

Great location in centre of Town close to shops, pubs and a array of eateries. Restaurant downstairs great for something to eat and breakfast always good and bar also good for a drink in the afternoon. Staff always friendly & happy to help and rooms clean & tidy.

Perfect stop over

TripAdvisor rating 5.0/5

dennis_connor7 25/11/2021 TripAdvisor review

Have stayed at this hotel on numerous occasions, and always find the staff very friendly, and efficient,the rooms are very comfortable, clean and quiet,meals at the Synergy restaurant are always of a high standard.It is the perfect stopover on trips north

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