SO/ Sofitel Mauritius Hotel

all negative point- the room was old fashion, the tub outside was dirty and i had to call the Hk several times to come and clean it, the tiles in the shower was dirty, the TV in the room was not working, the phone and the AC also sometime it work and sometime not, a 55mins of treatment in the spa ended in 35mins, in the restaurant there was not a variety of food, during dinner i order wine and i was not inform that i had to pay for the wine, at night i was distributed the whole by the person next to my room and when i try to call the reception again the phone was not working, the next day i try to call the reception after 3 time it rings to ask for dental kit as there was not in the room and it took me 1hr to get it as there was nobody from HK who was able to get it for me. positive point- the staff was very friendly.

So/Sofitel Mauritus is one of the best Resort I've stayed so far! I've well enjoyed my stay there and has an amazing time with my family. The room itself is luxurious and is well equipped. The view is simply wow and what I can say is that we also has an excellent and rapid service, so hats off! From Breakfast, Lunch to Dinner, we have enjoyed and tasted different dishes and which were indeed delicious! My overall experience at So/Sofitel Mauritius was a great one and I hope I'll come very soon again!

The staff were very polite and courteous and the property is amazing. The only hiccup we experienced was lack of attention to detail. Two days prior to arrival, I received and email with a form where I was supposed to provide my details and my fiancées. I filled it in and sent it back to the hotel. When we got to the hotel, none of our details was updated on our profiles. This left us with a bad impression Of the hotel as we took our time to fill in the details. The first impression on arrival really matters!! Next time be keen to update guests profile or rather, don’t send out the forms!! Otherwise, the overall experience was worth the visit.

Rooms in need of renovation. Work on ambience and personal touch for guests. After check in you feel “alone” in a large maze. Pool area lacks ambience. Food at the buffet was below average. Much appreciated the effort put in by Prithivi and Pallevi.

I had a lovely weekend at your hotel .The staff are all so awesome ,always smiling ,greeting and checking if we need anything .Not a busy hotel which is good .My favorite place was the Takamaka Bar with Tom and the bar lady ,sorry forgot her name .Shes very good with mixing drinks .Room very spacious with all the amenities that one needs and very clean .Very big out side shower .Upgrade from half board to full board + 50% on all beverages was good value .Food was good with enough choices .lunch chicken burger ,prawn tempura and chicken wings was delicious.Beach was windy ,but that’s the east and south coastline which is always windy .Lots of beach games and board games . Food station for buffet breakfast and dinner too small ,always bumping into other guests .There is definitely room for expansion .One egg station definitely not sufficient . Water temperature in room very low ,only Luke warm water .Maybe this would work in summer ,but I always like a good hot shower . Thank you to all the staff for the care given and making the weekend wonderful .I will definitely visit again ,for the warm and friendly attitude of the staff and the good value for money . From the G. and Mudali Family

Well greeting, nice room, good respond from the welcome and caring staffs... very calm and peaceful, walm atmosphere, thanks so sofitel☺️

Very good experience, enjoyed the garden surroundings, beach facilities and breakfast/dinner buffets. All staff were very helpful and polite and we felt welcome.

It was a great experience, the staff was extremely friendly and the hotel was amazing

The overall visit was good, with well functioning facilities and overall couteous and helpful staff. The room was comfortable although the outside bath tab looked rusted so was abit scary to use. The internet connection was good overall. The meals were good.

Overall Good service , good food and very innovative in room check in

The ambiance was extraordinary, the warmth of the staff members was very satisfactory and the food was very yummy. Keep it up.

Our short stay there was taken care by a professional team since our checking and till the check out we were so pampered that even we got our room a little bit late it didn't disturb us... The food was delicious

The hotel is very value for money for Mauritian Residents. the rooms are spacious and very well maintained...a relaxing experience throughout...if there are certain points that could be upgraded, i would say the buffet at night...it becomes a little predictable after a few nights...the Desserts a little disappointing...Entertainment First Class...Jake & Isabelle were World Class...

Overall a relaxing and enjoyable experience for my whole family. The friendly and helpful staff is what truly made this experience so nice. Adriano from the fitness center enriched our stay with fun activity, a cheerful attitude, and flexible scheduling. Kids Club staff Prisca and Joeanna kept our kids always excited to visit the kids club and therefore kept my wife and I confident that they’re in good hands and thus it made more worry-free couple time for us. The hotel management were also attentive and quick to resolve some concerns we had with the quality of room cleaning - which was clearly inconsistent with the way the resort was well maintained. The communication between staff as well as dispatching of service can be improved, but the hotel did make up for it by non-intrusively checking with us every day during meals.l to make sure our expectations are met. If you’re looking for a place to unplug and have some privacy, I recommend SO Sofitel.

This place will make you love Nature whether you like it or not it has an amazing landscape full of different type of greenery with an amazing view to the ocean. this place is super. quiet only what you hear at night it is the sound of the Waves. Start office place are you coming and helpful this hotel is full surprises and the staff love providing this surprises I liked the idea of having an open reception also the parking is where way from reception and you have to take a golf car to reach the reception. I was extremely satisfied by the service of checking in in the room and I was able to leave immediately without going to reception. The only area of improvemeny i can say is the resturant. It need a minor improvemeny in the veriety of food to reach perfection.