SO/ Mauritius Hotel 5 stars

Customer review rating 4.5/5 3,019 reviews

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SO/ Mauritius
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+ 22 Services

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

SO/ Mauritius

Royal Road
Beau Champs
61008 bel ombre
mauritius

Tel: +2306055800

Fax: (+230)6151049

Check-in from 15h00

Check out up to 12h00

  • By plane

    SSR INTL AIRPORT At 30km / 18.64 miles

GPS :-20.509883, 57.435022

Companies

  • BEAUCHAMPS SUGAR 10.0 km / 6.21 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • 2 Restaurants
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 92 rooms
    • One room for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • No non-smoking room
    • No floor
  • Languages spoken at the hotel
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • SO Sofitel Parking
    • On site
    • 25 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • SO Sofitel Pool
    • Outside
    • On site
  • SO FIT
    • On site
    • Hammam
    • Massage
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens library
    • Board games available
    • Childrens Club for 3 to 6 years
    • Childrens Club for 4 to 6 years
    • Play area
    • Indoor playground for children
    • Outdoor playground for children

Our accommodation(s)

The pure lines of 84 luxury rooms, six beach suites and two beach villas are gracefully integrated into nature. Private gardens invite you to slow down and take it easy. This is a captivating mix of fine French living and acclaimed Mauritian service

Our guest reviews for
SO/ Mauritius

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,019 reviews

TripAdvisor Rating 4.5/5

2,279 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing

Customer review rating 4.5/5

Amandine Couples - 18/03/2020 Confirmed reviews ALL

The hotel is very beautiful and all the details make the difference.

Dear Mrs L., Thank you so much for taking the time to share your experience with us. It is a pleasure to learn that you spent a nice time at SO/ Mauritius. We hope to welcome you back very soon. Best regards, F.Pinault, General Manager

relaxing atmosphere. greeny and private

Customer review rating 4.0/5

Sheetal M. Couples - 16/03/2020 Confirmed reviews ALL

I had a wonderful stay. i love the swimming pool and the warm welcome of the staff.

Dear Mrs S., Thank you very much for your review following your recent stay at SO/ Mauritius. We are very pleased to learn that you had a beautiful stay with us, and that you enjoyed the warm hospitality of our ambassadors. Please rest assured that your experience will be shared with the whole team. We hope to welcome you back very soon. Best regards, F.Pinault, General Manager

Nice

Customer review rating 4.5/5

Shameer Families - 09/03/2020 Confirmed reviews ALL

Overall a very nice experience.

Dear Mr S., Thank you very much for sharing your experience regarding your last stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Pinault General Manager

Good atmosphere.

Customer review rating 3.0/5

B. N. Families - 25/02/2020 Confirmed reviews ALL

Normally I encourage the management to make the necessary renovation for the rooms. Room 325 had 4 to 5 problems including the mini bar, lock of the door, dirty baththub, insects in the room and so on. Refill of the minibar was never done the next day despite several call to the reception. I like the hospitality, swimming pool and the extra hours given. My wife was satisfied with the spa. Thanks.

Dear Mr B., On behalf of the So Ambassadors, we thank you for your constructive comments and for taking the time to share your experience of your stay among us. The whole SO team will take your feedback into due considerations, especially when it comes attention to service. This special attention would enhance your experience among us, we are SO sorry about that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards from SO, F.Pinault, General Manager

Good stay

Customer review rating 3.5/5

Adilah A. Couples - 24/02/2020 Confirmed reviews ALL

Warm welcomed when arriving at the entrace of the hotel . The receptionist was also a good person. Not satisfied with the dinner nor the lunch that day. Comfortable bedroom... Dats all Thank You ...

Dear Mr A., Thank you very much for sharing your experience regarding your last stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback to share with the team. This will certainly help us to improve even better our level of services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Pinault General Manager

Amazing 5 star experience

Customer review rating 5.0/5

Bartosz Families - 21/02/2020 Confirmed reviews ALL

Since arrival until departure we appreciated every moment of our stay.

Dear Mr S., We very much appreciate your comments regarding your stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Pinault General Manager

So Attitude!

Customer review rating 0.5/5

Johan Couples - 16/02/2020 Confirmed reviews ALL

We stayed in different 5-star hotels all over Mauritius for 4 weeks, and this was the only hotel that we encountered rude, un-service minded staff all over the place. We had booked in total 3 nights but left early. Never greeted with a good morning, good evening but only “room number”, the restaurant La Plage had an attitude that made you feel so unwelcome. There is always exceptions and thank heaven for Mme Roma that was a wonderful person.

Dear Mr O., Thank you for taking the time to share feedback about your recent stay with us. I read with concern that your experience did not meet your expectations and I would like to assure you that the management team will take appropriate measurements to prevent recurrence and improve our services. Your warm thanks have been shared with Roma. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards from SO, F.Pinault General Manager

Never again

Customer review rating 0.5/5

Christina Couples - 16/02/2020 Confirmed reviews ALL

You need to reboot your entire guest relations program and how your staff act towards your clients. I had my worst experience ever staying in your hotel. It came to the point we were joking about it, SoRude, SoStroppy, SoAttitude...

Dear Mrs o., Thank you for taking the time to share feedback about your recent stay with us. I read with concern that your experience did not meet your expectations and I would like to assure you that the management team will take appropriate measurements to prevent recurrence and improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards from SO, F.Pinault General Manager

Nice but not as expected

Customer review rating 4.0/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

It was nice. The hotel need a goof renovation. The quality of food is poor. I hope needful will be done for better quality.

An ideal place for rest

Customer review rating 4.0/5

S. P. K. Families - 10/02/2020 Confirmed reviews ALL

Good service , good food , very friendly and kind staff members . Excellent room , very spacious and up to the level . However , my wife got a very bad and awful experience with your SPA .

Beautiful Setting

Customer review rating 4.5/5

Dimi Business - 10/02/2020 Confirmed reviews ALL

Absolutely loved staying here. The location is wonderful, room was very modern, clean and hi-tech. Friendly staff, although a lot of times I noticed they didn't understand English. The only issue I had was the cleaner leaving the outdoor shower door open and when I returned to my room the shower was filled with cockroaches and other red insects. I understand that insects are part of the outdoor environment of the South Coast of Mauritius, but I had to request insect spray numerous times from reception and eventually, after about 2 hours a lady came with a half empty bottle of insecticide. Otherwise, a wonderful hotel - highly recommend.

Everything was just perfect

Customer review rating 5.0/5

Alexander G. Couples - 06/02/2020 Confirmed reviews ALL

We had a wonderful stay at your Hotel. The best thing about your Hotel was your staff. Most of them I don't know by name but we thank them all. Raj was charming. Our room maids Videema and the other girl who's name I'm sorry I have forgotten were both lovely. Sangani and Dipika were wonderful always cheerful and such good fun, they made our holiday memorable experience. I would also like to say 'thank you' to your gardeners who worked so hard to keep the whole site looking immaculate. The food was great, so much choice and so well presented by your charming kitchen staff.

Dear Mr G., It is a real pleasure to receive your comments regarding your stay at the SO/ Mauritius. Please rest assured your thanks will be shared with the remarkable Ambassadors who made your stay SO Memorable; this will make them very proud of their performance and feel very valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F. Pinault General Manager

Awful

Customer review rating 1.0/5

Vmch Couples - 31/01/2020 Confirmed reviews ALL

Waiting for management follow-up due to the lack of soul, hospitality and experience.

Dear Mr M., Thank you for taking the time to tell us about your experience at the SO/Mauritius. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F.Pinault General Manager

Well Located and beautiful beach and lagoon.

Customer review rating 5.0/5

Alex T. Couples - 29/01/2020 Confirmed reviews ALL

We enjoyed the location of the hotel. Quiet and a very attractive beach with superb lagoon for snorkeling (seldom seen such impressive undersea world). The Staff is very friendly and always there to ensure the customer has a pleasant stay. We celebrated a special birthday and our wedding anniversary. The Staff did a tremendous effort to make us feel a bit special. Much appreciated. The hotel premises and garden are so nice and beautiful. All very clean. Although there is sometimes strong wind at the beach this allowed to enjoy a nice temperature. Coming from Northsea area this is something pretty common. Beach was cleaned daily. We enjoyed the daily changing themes of the evening buffets allowing to taste foods from all over. We also enjoyed the food that La Plage restaurant which brings you into a "dream" atmosphere. Also breakfast showed a nice variety of foods. Congrats to the the 2 Marie´s at the egg and omelet stand (they could be sisters although they are not). Great job and always friendly although there are constantly many persons people asking for special requests without consideration of others. So all in all we can recommend this hotels and the staff. We were very happy and achieved the goal of our vacation. So were there things that could be improved ? Of course but these items did not influence our stay negatively. Example: ensure the room is already cooled down before customer checks-in, the system of drinks or food ordering at the beach was not clear so we did not order anything, only one shower available at beach pool area, the fitness center does not deserve that name (too few machines available) ... I do have on suggestion for the Sofitel management though. Since everyone is talking about plastic in the seawater .. (in Europe certain plastic bags will be forbidden soon) install a guided program at the beach (frequency to be determined) that discloses such development of garbage in the sea. Then encourage guests when they walk on the beach to support the collection of garbage (ensure people can drop the stuff in containers, currently no waste containers available at the beach). If people participate the activity the get a small gift or a free drink at dinner or so ... We collected during our walks lots of plastic bottles and other plastics ... Every bit helps and one gets a good feeling to have done something positive. Please also train your staff to have the same attitude and help to clean the area´s outside the hotel premises. It is your ground and soil... keep it clean.. it is all our responsibility.. Again just a suggestion not a criticism.

Dear Mr T., We very much appreciate your comments regarding your stay at the SO/Mauritius. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our collaborators as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F. Pinault General Manager
Customer review rating 4.0/5

Giovanie L. Business - 28/01/2020 Confirmed reviews ALL

I had a very good stay short but very good. Good service and such a nice bed.

Dear Mrs L., We very much appreciate your comments regarding your stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with nice Lady who contributed to a first good impression of the hotel. Our aim is to provide the best level of services and going beyond your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Pinault General Manager

Inspiring location

Customer review rating 4.5/5

Dass S. J. Families - 27/01/2020 Confirmed reviews ALL

Friendly n very helpful staff, good food.

Dear Mr J., On behalf of the So Ambassadors, we thank you for your good comments and for taking the time to share your good experience of your stay among us. It is a great pleasure to hear that you have enjoyed your overall experience and the whole SO team will take your feedback into due considerations. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F.Pinault General Manager

Remarkably poor

Customer review rating 0.5/5

Richard B. Business - 23/01/2020 Confirmed reviews ALL

Very disappointing - poorly maintained resort with substandard facilities, unmotivated staff and inadequate resources.

Dear Mr B., Thank you for taking the time to share feedback about your recent stay with us. I read with concern that your experience did not meet your expectations and I would like to assure you that the management team will take appropriate measurements to prevent recurrence and improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards from SO, F.Pinault General Manager

Amer alhabwan

TripAdvisor rating 5.0/5

amerhbwan Family - 14/01/2020 TripAdvisor review

My stay at So Sofitel was very wonderful in the company of my family, where we spent the most beautiful times in a calm and very beautiful nature, all the hotel staff, without exception, are friendly and kind

Good morning Amerhbwan, The So/Mauritius Team thank you for your positive feedback! We are very happy you enjoyed your time with us. We are also thrilled to read that you enjoyed a memorable experience while enjoying the 'beautiful nature'. It is with great pride that we will share your wonderful feedback with the team. We look forward to welcoming you soon! Kind Regards, F. Pinault General Manager

SO Sofitel Spa Mauritius

TripAdvisor rating 5.0/5

cbooysen Friends getaway - 06/04/2018 TripAdvisor review

From the moment we arrived we were treated like royalty. Arrival at the hotel, being met by Sandeep with his refreshing island cocktail, Sanjee that came to do our check in at the villa which was allocated to us, Raj with his superior butler service and making sure that my missing suitcase accidentally taken at the airport by another person was sent to me ASAP the very evening of our arrival . All was excellent service. Daily checks on how we were doing by numerous staff members made this a place that comes highly recommended. The weather was unfortunately not that nice but one cannot do anything about that. Been staying at other Sofitel Hotels but this one is a cut above the rest! Well done to the staff at SO Sofitel Spa Mauritius

Dear Mr. cbooysen, What a great review from your SO Sofitel Mauritius experience! We thank you for sharing your impressions and your appreciation on our hotel services and collaborators' caring attitude. Your praise will be celebrated with everyone you mentioned. At the SO Sofitel Mauritius, we do our best to have a positive impact on our guests’ experiences and we’re glad so many of our staff members played a role in making your stay with us so enjoyable. We look forward the opportunity to welcome you again in this unique setting of the SO Sofitel Mauritius soon. SO Kind Regards, Eric Zucchi General Manager

Amazing hotel

TripAdvisor rating 5.0/5

AudreySultana Couples - 08/10/2017 TripAdvisor review

I would definitely stay at So Sofitel when visiting Mauritius again. Even though it's situated in the South we didn't find it difficult to travel around the island since we rented out a car. The hotel is amazing, our room was very close to the reception, pool, beach and all the other amenities. The staff are so friendly, polite and ready to assist you with anything that you require especially Raj who is always present in the morning to assist you with your excursions. The food was incredibly good with different country themes throughout the week.

Dear Audrey Sultana, Thanks so much for your fabulous review ! We are delighted to note that you have had a nice time at our resort and truly appreciated all aspects of our resort.Thank you for recognizing outstanding service through the warmth and care of our team who is a great asset our resort. We reiterate our appreciation to you for your feedback and look forward to welcoming you back to our resort. SO Kind Regards E.ZUCCHI

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