Novotel Hong Kong Nathan Road Kowloon Hotel 4 stars

Customer review rating 4.4/5 7,851 reviews

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Novotel Hong Kong Nathan Road Kowloon
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Hotel extras

  • The only International 4-star hotel in Jordan Yau Ma Tei

  • 2-mins walk from Jordan MTR station, 3 MTR stops from Central, HKCEC & Ocean Park

  • Tsim Sha Tsui shopping areas and the Star Ferry are approx 10-25 mins walking distance

  • Michelin starred, Dim Sum & local cafes/restaurants are just streets away

  • Kowloon High Speed Rail, China HK Ferry to Macau approx 10 mins from hotel by car or minibus

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
  • Outdoor tennis court (Nearby)Paying
Business services
  • Web Corner on a Mac
  • Business centre
  • Copy/print service availablePaying

Hotel location

Novotel Hong Kong Nathan Road Kowloon

348 Nathan Road
Kowloon

hong kong
hong kong sar, china

Tel: +85239658888

Fax: (+852)39658833

Check-in from 14h00

Check out up to 12h00

  • A21 CITYFLYER AIRPORT BUS :  A21 Stop no. 10

  • BUSES ON NATHAN ROAD :  Bus no.2/ Bus no Star Ferry Bus Terminus

  • JORDAN MTR STATION :  Tsuen Wan Jordan Station/B1/B2

  • By plane

    HK International Airport At 31km / 19 miles

  • By plane

    HONG KONG INTL AIRPORT At 30km / 18.64 miles

  • By boat

    China Hong Kong City At 2km / 1 miles

  • By boat

    Star Ferry At 1km / 1 miles

  • By train

    Hung Hom Railway At 2km / 1.24 miles

  • By train

    Hung Hom Station At 2km / 1 miles

GPS :22.307148, 114.171702

Companies

  • China Light n Power 2.0 km / 1.24 mi
  • Decathlon Produc 2.0 km / 1.24 mi
  • Midea Electric Ltd 2.0 km / 1.24 mi
  • Mitsubishi Electric 5.0 km / 3.11 mi
  • PCCW Ltd 8.0 km / 4.97 mi
  • Sanyo Electric Ltd 10.0 km / 6.21 mi
  • Smartone Mobile 8.0 km / 4.97 mi
Companies

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our 389 room hotel offers 5 room types. Family rooms are now available for up to 4 adults and 2 children. Accommodation and buffet breakfast are free for up to two children under the age of 16 staying in the same room as their parents.

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Premier Room with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

From Monday, 1 June 2020, The Square restaurant will be reopening for lunch and dinner buffet again. However, breakfast is temporarily suspended until further notice.Please visit https://novotel-hongkong-nathanroad.com/ for bookings and further info.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TASCA BAR

Non contractual photo

Please be informed starting from 1 March, the bar will be closed until further notice.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,851 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,842 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Friendly service and comfortable room

Customer review rating 4.4/5

Eric Business - 15/09/2020 Confirmed reviews ALL

Again, thank you Katherine to check me in. She is very friendly. The entrie check0in process was completed in less than 5 minutes and everything was well explained. The room was clean and tidy. It was quiet on 15/F and I could focus on my meetings and work.

Dear Dr. H., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and our service has met your expectations, especially hospitality provided by Katherine. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. On behalf of our entire team, once again we wish to thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

A Good Package

Customer review rating 4.4/5

Louie Couples - 13/09/2020 Confirmed reviews ALL

Overall, it’s a good stay. The package is a good combo as well. The defect is missing slippers in the room and the soap left in the showering room.

Well located

Customer review rating 4.4/5

Anonymous Solo - 03/09/2020 Confirmed reviews ALL

The WiFi speed still not good at all. Cleaning on COVID-19 still not strong enough. E.g. Sterilized fresh air, floor mat, bleach cleaning everyday at room floor, bathroom etc. Elevator floor mat is not clean and should add a air purifier.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you felt satisfied with your stay as you found our hotel is well located. In regards your feedback about the WIFI speed and cleanliness in hotel public area; please kindly accept our sincerely apology, I have covered your feedback with our relevant manager for immediate review and improvement. Thank you again for sharing your experience and hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Great service.

Customer review rating 4.4/5

May Solo - 31/08/2020 Confirmed reviews ALL

Detailed personal touch service. Polite and friendly Staff.

Dear Ms. Y., Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects, especially the friendly staff and our hospitality service. I will share your wonderful comment with my team who will be delighted to read from our valued guest. I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

HK Self Isolation

Customer review rating 4.4/5

Alex C. M. L. Solo - 30/08/2020 Confirmed reviews ALL

13/14 days and nights at the Novotel Kowloon was a very pleasant stay. It's not my first experience of being under the Hong Kong government quarantine measure, so I can base this stay at Novotel with my previous stays elsewhere. For service, for location, for room amenities for room size, there's just no comparison with the Novotel Kowloon. They make you feel welcome with a smile.

Dear Mr. L., We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service provided from Yoko. I will share your comments with my team who will be delighted to read such wonderful comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Great comfort stay

Customer review rating 4.4/5

Prashant Families - 30/08/2020 Confirmed reviews ALL

It’s great quarantine time against very good service with hygiene standards

Dear Ms. J., We very much appreciate your comments regarding your recent stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially you found our staff members provided good service with hygiene standards. I will share your comments with my team who will be delighted to read such wonderful comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Great Value

Customer review rating 4.4/5

Coco Solo - 25/08/2020 Confirmed reviews ALL

The room is spacious, very well cleaned and comfortable. I could stay in our room all day. Although there wasn't much view to see but the room decor is impressive. Location is fine if you are interested to experience a 60's Hong Kong. There are lots of interesting local restaurants around, surprisingly few michelin star small shops like wonton soup noodle shop, traditional Chinese sweet soups shop and street food are worth and fun to try.

Dear Ms. Y., Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects, especially the room condition & decor and convenient location. I will share your wonderful comment with my team who will be delighted to read from our valued guest. I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Great experience

Customer review rating 4.4/5

Jue Business - 24/08/2020 Confirmed reviews ALL

Great location. Very close to the subway station. The room is clean and very well organised. The staff are friendly and helpful.

Dear Ms. W., Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects, especially the convenient location, room cleanliness and our friendly staff service. I will share your wonderful comment with my team who will be delighted to read from our valued guest. I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Well place

Customer review rating 4.4/5

Anonymous Solo - 20/08/2020 Confirmed reviews ALL

Comfortable

Dear Mr. L., Thank you for the review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you enjoyed your stay in all aspects. I will share your wonderful comment with my team who will be delighted to read from our valued guest. I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience and we look forward to welcoming you back soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

NOT CLEAN ENOUGH

Customer review rating 4.4/5

Anonymous Couples - 19/08/2020 Confirmed reviews ALL

- Strong smell - The bedside table is VERY dirty

Dear Ms. L., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that the room condition did not meet your expectation; please allow me to express my sincerest apologies. I have already shared your feedback regarding the cleanliness and room facilities issue with our Executive Housekeeper in order for us to rectify the situation to prevent future occurrence. We thank you for your feedback and hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Quiet stay

Customer review rating 4.4/5

Nicola Solo - 12/08/2020 Confirmed reviews ALL

Overall is good but the cleaning of the room need to be improved, I found some hair and snacks left on the floor and tray in the toilet

Dear Ms. C., Thank you for taking the time to tell us about your comment regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear that you were satisfied with your stay and I have shared your comments with my team who will be delighted to read such wonderful comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. However, I am sorry to read about the issues of room cleanliness, please accept my sincerest apologies. I have immediate shared your feedback with our Executive Housekeeper and her team in order to rectify these issues to prevent future occurrence. Thank you for sharing your experience and hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

well located

Customer review rating 4.4/5

L. K. M. Couples - 11/08/2020 Confirmed reviews ALL

I was referred by my friend in same financial industry for this hotel and was happy with its service in the first 13 days of stay (in quarantine floor, room 713). The person-in-charge in reservation center explained clearly for the quarantine situation and the hotel details. Though the room was not very big, the room amenity and temperature was quite good. Also, the concierge did a great job to deliver all our orders to our room timely. But in our second half of stay for another 16 days (in room 1117), to my surprise, this room though was in deluxe floor, the inner decoration was worse (wallpaper closed to window are all wet and detached; window is too dirty that I can't even see the sky clearly). Also, the day chair is very old. I will expect a better room in this floor. Also, during this long stay, actually it is my husband's birthday (Aug 8) which I do expect some surprise as per what I read in other people's comment in TripAdvisor but nothing happened.

Dear Ms. L., Thank you for taking the time to tell us about your comment regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am delighted to hear that you were in general satisfied with the service provided from our staff; especially Concierge staff delivery the orders to room timely. I have shared your comments with my team who will be delighted to read such wonderful comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. However, I am sorry to read about the condition and cleanliness in part of the room that were below our normal standard for another 16 days in the second room. Please accept my sincerest apologies. Those issues were reported by my Assistant Manager for rectification when received your comment on 13th August and we hope that you are satisfied the service recovery. Your comment about our room defects for improvement is well noted and appreciated. I immediately shared your feedback with the Managers concerned for thorough inspection in all our rooms as to ensure that those would not happen again. Ms. L., thank you again for letting us know our shortcomings and your experience, and we look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

clean

Customer review rating 4.4/5

Anonymous Couples - 07/08/2020 Confirmed reviews ALL

quite clean and nice staff

Dear Mr. L., Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially that you found our room was clean and our staff members were friendly. I will share your comments with my team who will be delighted to read such wonderful comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

I love novotel

Customer review rating 4.4/5

Mj D. Couples - 05/08/2020 Confirmed reviews ALL

I LOVE the location, it's very clean and we are very satisfied.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially the convenience location and guestroom condition. I will share your comments with my team who will be delighted to read such wonderful comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Value for money

Customer review rating 4.4/5

Anonymous Couples - 04/08/2020 Confirmed reviews ALL

Front desk staff was very polite and helpful

Dear Mr. C., Than you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you were in general satisfied with your stay, specially service from our Front Desk staff member. I will share your comments with my team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Well located and good value

Customer review rating 4.4/5

Roy L. Friends - 04/08/2020 Confirmed reviews ALL

Very quick check in and check out. Good service and maintenance with reasonable price.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, especially the friendly staff service and guestroom condition. I will share your comments with my team who will be delighted to read such wonderful comments from our valued ALL Accor Plus Gold member. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Well located, good stay

Customer review rating 4.4/5

Anonymous Solo - 03/08/2020 Confirmed reviews ALL

Overall is good. The WiFi speed is slow and should increase the cleaning by bleach on public and inroom floor daily.

Dear Mr. L., Than you for your recent stay at Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you were in general satisfied with your stay, especially the convenient location. I will share your comments with my team who will be delighted to read such positive comments from our valued guest. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Regarding the Wifi Speed and the cleaning in the public area, i have shared your comment to concerned department head in order to rectify the issue. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon in the near future. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon

Good

Customer review rating 4.4/5

C. S. L. Solo - 27/07/2020 Confirmed reviews ALL

For quarantine stay, water and other supplies should be in large size instead normal size to be more environmental. Concierge needs to be able to handle cash to help buy small items across the street like Circle K. Hotel can charge us for the service or tips to the bell men. It is a difficult time for guests and extra services are important.

excellent

Customer review rating 4.4/5

Julius Y. Solo - 25/07/2020 Confirmed reviews ALL

I checked in on the 6th of June and due to the excellent service lead by Ms Yoko , I kept extent my stay until the 22nd of July

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay, especially the service provided by our Guest Services Manager-Ms. Yoko. I will share your comments with my team who will be delighted to read such wonderful comments from our valued platinum member. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon again soon. Yours Sincerely, Joseph Mak General Manager Novotel Hong Kong Nathan Road Kowloon
Customer review rating 4.4/5

Darryl Business - 20/07/2020 Confirmed reviews ALL

Really enjoyed my stay. Just one thing..no drink vouchers at check in with the bar closed (Covid) and no alternative offered..perhaps a drink sent to the room could’ve been an option

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