Hotel - Novotel Lugano Paradiso
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Novotel Lugano Paradiso Hotel

4.0/5 757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ACER EUROPE8 km / 4.97 mi BANCA BSI4 km / 2.49 mi CERBIOS PHARMA4 km / 2.49 mi GINSANA9 km / 5.59 mi HELSINN1 km / 0.62 mi INTERPIPE0.1 km / 0.06 mi VF EUROPE18 km / 11.18 mi
B-SOURCE8 km / 4.97 mi BANCA CORNER1 km / 0.62 mi CREDIT SUISSE0.2 km / 0.12 mi GUESS8 km / 4.97 mi IMERYS22 km / 13.67 mi MICHAEL KORS8 km / 4.97 mi

Congress centre

PALAZZO CONGRESSI1.6 km / 0.99 mi

Exhibition centre

CENTRO ESPOSIZIONI3 km / 1.86 mi

Your meetings and events

Novotel Lugano Paradiso Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PARIS 54 m2 2 m 40 26 20 30 30
MILANO 56 m2 2 m 40 20 16 24 30
LUGANO 66 m2 2 m 40 26 20 30 30
PARIS+MILANO+LUGANO 176 m2 2 m 120 80 60 80 80
    • Flipchart
    • Soundproof
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.6/5 ALL Rating 2,758 reviews

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 757 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Dmitry Business - 14/11/2019 Confirmed reviews ALL
« Auwful »

The livht didnt work Breakfest said it over and give me just one bread

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso, Unfortunately I was out of Lugano a couple of days, reason why and couldn’t answer you earlier. I the mean time we analyses with our Head of departments the issues during your stay and like to present you our most sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of SFR 182.10 which will be issued to your account as soon as possible nevertheless we need your Iban and account number. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Christian Schreiner General Manager

Anonymous Business - 06/11/2019 Confirmed reviews ALL
« Very nice accommodations and close to the water front »

It was very good. Close to the train station and to the water front. Room was well kept and appointed for my visit. I enjoyed the breakfast variety in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner Direttore

Dd Families - 06/11/2019 Confirmed reviews ALL
« very helpful staff »

Staff were very helpful- special mention to the lady at breakfast who was kind enough to serve us after we missed the breakfast time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you so much for the nice review of our hotel that I will share with our Breakfast in charged. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner Direttore

Lorena B. Business - 05/11/2019 Confirmed reviews ALL
« One of most pleasant experiences regarding hotel accommodation I had. »

Reception staff was very kind and helpful. Room service-very satisfying, room was really nice and allways kept tidy and neat, F&B service; ingredients of very good quality and staff allways friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signora B., thank you for the nice review of our hotel. We are glad that you fully enjoyed your stay with us and we hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Dimitrios Families - 03/11/2019 Confirmed reviews ALL
« Excellent hotel »

Very good experience, hotel is fantastic, rooms are clean and the service is excellent. From the check in to the check out no problems at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Christian Schreiner General Manager

Bamboo Families - 01/11/2019 Confirmed reviews ALL
« Excellent hotel »

Hotel was well maintained. Close to the lake with good public transportation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family XI L., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner General Manager

Anonymous Business - 27/10/2019 Confirmed reviews ALL

First time at your hotel. Hotel room very comfortable; event organized at your hotel: availability parking very positive point; break and aperitif very good; service, welcome : very good. One key negative aspect: the room was too small and uncomfortable (too warm), this is a limiting factor to come back to your in case I need to organize again an event.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., first of all we are glad to read that you enjoyed the welcome in our hotel, the aperitif for your Meeting and our rooms. For sure you will have the choice to get a larger room for future meetings in order to feel more comfortable as so as your audience, please apologies the inconvenience. We hope to get a second chance in welcoming you also for your next meeting in Lugano. ou can contact us thatfor any time, we will find with our seminar responsible Ms. Giulia Lima an à-la-carte offer for you. Thank you for your booking at Novotel Paradiso and we hope to have the great pleasure in welcoming you back soon. Kind regards Christian Schreiner General Manager

Farnaz Business - 18/10/2019 Confirmed reviews ALL
« Not good as it should be, not match with the price »

I was not satisfied, accomodation was like 3 star hotel

Morten H. Business - 15/10/2019 Confirmed reviews ALL
« Nice hotel and friendly staff »

Great - at times the hotel seemed understaffed, though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for the nice review of our hotel it is a pleasur for us to count you as one of our special guests. I am realy glad that you enjoyed the stay in our hotel. I hope to welcome you soon again, you can contact me directly for any kind of reservation. Thank you again for your booking at Novotel Lugano Paradiso A presto! Christian Schreiner General Manager

Tonys Friends - 15/10/2019 Confirmed reviews ALL
« Comfortable modern hotel in great central location »

Very comfortable modern hotel in great central location with friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. A presto & Have a nice Day! Christian Schreiner General Manager

Anonymous Friends - 15/10/2019 Confirmed reviews ALL
« dr »

Assolutamente sodisfacente

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Ospite, Grazie per la recensione del nostro hotel. Siamo molto lieti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Christian Schreiner Direttore

Family - 08/10/2019 TripAdvisor review
« Very good hotel »

Very good hotel in excellent location, one of the best Novotel. Very good reception and kitchen / bar employees, very polite, willing to help and assist, very professional and with a smile on their faces. Small improvement needed regarding the cleaning personnel, but this is an issue in all hotels around the world. Rooms were cleaned properly but always forgot to either put soap or tea or water or something else. In total good breakfast, very nice hotel and rooms, excellent employees. Would definitely go again!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andra C., Grand Merci, for booking our Hotel and the time you take to share with us impressions about your stay. Please apologies the fact that the soap was not replaced as normaly it should, reason for us to train this issue in order to strive for best. Thank you again and we hope to welcome you back soon at Paradiso and to Novotel. Sunny regards & A presto! Christian S.

Anonymous Families - 05/10/2019 Confirmed reviews ALL

Normal, except for unloading the car that guests must do whilst risking getting a ticket. And on Sunday the lifts were not working

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signore K., thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. As the Hotel is located in the City center of Paradiso, it is not tolerated by the Police to Park a car in front of our Hotels as it is a Pedestrian zone, with exception of the two paying places that you find roadside. The Novotel car parking give you the possibility to enter first in the parking catch a caddy for the luggage’s and then come easily by elevator to the reception in order to procide to your check-in. Please apologies that the day of your check out, the Saturday 28-09-18 seems that the right elevator going to the Parking have had an incident, nevertheless from our technical department we have no notice of troubles of this elevator during your stay, so that we suppose that the elevator was busy with other guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Christian Schreiner General Manager

Anonymous Families - 03/10/2019 Confirmed reviews ALL
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Simon Families - 03/10/2019 Confirmed reviews ALL
« Quick stay, no complaints »

The experience was overall good. Good variety of food for breakfast, clean room and easy parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B. Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Catherine L. Solo - 02/10/2019 Confirmed reviews ALL
« Lovely hotel in good location. »

Reception staff were extremely friendly, helpful and accommodating. Welcome drink was a very nice touch. Really good to receive city free transport ticket - a welcome bonus when public transport is extremely expensive in Switzerland. Breakfast was amazing. Only one thing, I was told it finished at 10:30am instead of 10:00am (language issue probably). Room was clean and very comfortable. Only reason I didn’t rate a 9 is the view from room window was overlooking a building site, so not very appealing! Anyway everything else was fantastic and I would definitely recommend Novotel Paradiso to friends and hopefully I will return with my husband some day! Thank you for a memorable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for the great review of our hotel We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Abdulelah A. Couples - 29/09/2019 Confirmed reviews ALL

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr a., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LAVINIA BETTAREL Reception

Abhi Families - 26/09/2019 Confirmed reviews ALL
« Lovely experience; Welcoming Reception »

When we reached the hotel, we came to know that our Booking.com confirmation not updated in their system. Luckily, they found one room for us and gave a similar price offered in Booking.com. The front desk was always friendly and gave a proper answer to our queries. During the breakfast, the staffs are continuously checking with the guests (to be precise, fair-skinned) asking whether they need coffee or anything. It was not offered to us, and each time we need to call one of them to do the service for us, which I found unsatisfactory regarding the service. We usually face this in Europe since we are from Asian. They took our orders with a smile, but we need to call them always and do not give eye contact. Other than that, the pool was excellent, and the food was delicious, the room was perfect for relaxing. Location wise is also useful as it is near to Lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Abhi, thank you very much for taking time to post your thoughts. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We are also sorry that your experience during breakfast did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that it could have been surely a misunderstanding with our employees, since we strictly believe that every guest counts and we make no difference among cultures. We appreciate you sharing your concerns, and it is our hope to serve you in the near future. Sincerely, Alberto Pisacani Front Office Shiftleader

Golden G. Couples - 25/09/2019 Confirmed reviews ALL
« Very good indeed »

I loved how modern this hostel is both in terms of decor as well as facilities. As a wheelchair user the bathroom facilities and layout was excellent and I appreciated the sockets beside the bed. Breakfast had a wide selection of high quality food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Golden g., we very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. To us, it is very important that a wheelchair guest receives the same kind of treatment of all the other guests. That is why all our rooms are equipped with the same furniture and materials. Thank you again for sharing your experience, and we hope your next visit in Novotel Lugano will be as pleasant as the previous one. Sincerely, Alberto Pisacani Front Office Shiftleader

Ibrahim Couples - 16/09/2019 Confirmed reviews ALL
« Great hotel »

Great staff Good room and space But the restaurant is very bad cooker

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for the nice review of our hotel!. We are glad that you enjoyed your stay and hope to welcome you again very soon. Best regards Christian Schreiner General manager

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