Novotel Lugano Paradiso Hotel 4.5 stars

Hello, I stayed at this hotel for the second time. Overall the experience was just okay. Since we stayed for 5 days we were not impressed with the selection of the breakfast as the hot portion did not change day after day. We had to pay a la carte the first day of arrival for the breakfast and it was quite expensive at $35/per person, it definitely did not seem worth it. The front desk was friendly but the policy of welcome drinks and departure drinks at only is actually off-putting when you stay for a long duration. For example my husband needed coffee quickly when we were going out and they wouldn't let him use the coffee machine, however, the day of our departure we did not have time to get our farewell coffee. It seems less than welcoming. The room cleaning staff was good and nice.

Came late night, left early morning. Overall experience OK. I am ambassador platinum on marriott and can not merge my status so was not feeling like valuable customer but this will come as I will travel now a lot to Lugano so let's see the future. What is negative the shower gel in shower was totally empty but at 1:30am I did not had energy to call reception ;o(

Your consistency is fantastic - from the check in experience, to the breakfast welcome, friendliness of all of the team as they greet you - to the cleanliness of the rooms. My number one choice when travelling to Lugano

The livht didnt work Breakfest said it over and give me just one bread

It was very good. Close to the train station and to the water front. Room was well kept and appointed for my visit. I enjoyed the breakfast variety in the morning.

Staff were very helpful- special mention to the lady at breakfast who was kind enough to serve us after we missed the breakfast time

Reception staff was very kind and helpful. Room service-very satisfying, room was really nice and allways kept tidy and neat, F&B service; ingredients of very good quality and staff allways friendly.

Very good experience, hotel is fantastic, rooms are clean and the service is excellent. From the check in to the check out no problems at all.

Hotel was well maintained. Close to the lake with good public transportation.

First time at your hotel. Hotel room very comfortable; event organized at your hotel: availability parking very positive point; break and aperitif very good; service, welcome : very good. One key negative aspect: the room was too small and uncomfortable (too warm), this is a limiting factor to come back to your in case I need to organize again an event.

I was not satisfied, accomodation was like 3 star hotel

Great - at times the hotel seemed understaffed, though.

Very comfortable modern hotel in great central location with friendly and helpful staff.

Assolutamente sodisfacente

Very good hotel in excellent location, one of the best Novotel. Very good reception and kitchen / bar employees, very polite, willing to help and assist, very professional and with a smile on their faces. Small improvement needed regarding the cleaning personnel, but this is an issue in all hotels around the world. Rooms were cleaned properly but always forgot to either put soap or tea or water or something else. In total good breakfast, very nice hotel and rooms, excellent employees. Would definitely go again!!!