Novotel Lugano Paradiso Hotel 4.5 stars

Customer review rating (ALL Rating) 4.6/5 3,722 reviews

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Novotel Lugano Paradiso
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+ 19 Services

Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 paradiso
switzerland

Fax: (+41)91/9850929

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta:  2 + 1 Migros - Geretta

  • By plane

    MILANO MALPENSA At 76km / 47.22 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS:45.991389, 8.945278

Companies

  • ACER EUROPE 8.0 km / 4.97 mi
  • B-SOURCE 8.0 km / 4.97 mi
  • BANCA BSI 4.0 km / 2.49 mi
  • BANCA CORNER 1.0 km / 0.62 mi
  • CERBIOS PHARMA 4.0 km / 2.49 mi
  • CREDIT SUISSE 0.2 km / 0.12 mi
  • GINSANA 9.0 km / 5.59 mi
  • GUESS 8.0 km / 4.97 mi
  • HELSINN 1.0 km / 0.62 mi
  • IMERYS 22.0 km / 13.67 mi
  • INTERPIPE 0.1 km / 0.06 mi
  • MICHAEL KORS 8.0 km / 4.97 mi
  • VF EUROPE 18.0 km / 11.18 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,722 reviews

TripAdvisor Rating 4.0/5

830 reviews

Comfortable

Customer review rating 5.0/5

Florina Solo - 19/01/2022 Confirmed reviews ALL

Everything was as expected, professional staff, very clean and comfortable room.

Always something dissapointing

Customer review rating 3.0/5

Chris Couples - 07/01/2022 Confirmed reviews ALL

Staff is friendly, room is spacious, the waitresss for the morning breakfast is very professional and very friendly. I do not know why they decided to close the gym: we had booked becasuse there was a gym... so disspointed we did not extend our stay.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we are in a very high Covid-19 pandemic situation inSwitzerland we decided to closed the Fitness for safety reasons nevertheless we undurtstand very well your claim. Swiss Law: "L’accès est restreint aux personnes ayant un certificat de vaccination ou de guérison (règle des «2G») • Espaces intérieurs des installations sportives tels que les centres wellness et fitness, à la condition que le masque soit porté" We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future . Sincerely, Christian Schreiner General Manager

Great Stay and amazing Service!

Customer review rating 5.0/5

Emi Couples - 03/01/2022 Confirmed reviews ALL

We had a great time and we were simply amazed by the kindliness of your staff at the hotel! We were welcomed like coming home. Everything was set before we arrived, so we could rest right away after our journey. Every request and question was instantly answered or tried to take care of, if it was our question about a swiss-german powerplug-adapter or simply how to park the car the best way. We really felt like at home and for sure will come back! We thank every single staff member at the hotel, who made our stay a real pleasure!

Best in Class in Lugano

Customer review rating 5.0/5

Anonymous Business - 18/12/2021 Confirmed reviews ALL

Novotel standards combined with excellent customer service

Very agreeable

Customer review rating 5.0/5

Giancarlo V. Solo - 09/11/2021 Confirmed reviews ALL

Every thing perfect

perfect

Customer review rating 4.5/5

Sisi Families - 03/11/2021 Confirmed reviews ALL

all good.

Stay away. Very bad service

Customer review rating 0.5/5

Aa Business - 31/10/2021 Confirmed reviews ALL

Service is really to the ground, especially if you are a long haul member of accor, the disappointment is even greater.

Very good family stay in Lugano

Customer review rating 4.5/5

Eric Families - 27/10/2021 Confirmed reviews ALL

Great location close to restaurants, parking, the lake and a few minutes away from Lugano center. Very nice staff. The stay was overall very good.

Horrendous

Customer review rating 0.5/5

Anonymous Business - 24/10/2021 Confirmed reviews ALL

Terrible the room was constantly too warm and the air conditioning either didn’t work or was useless

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sad to read your lines and the only 10 Pts/100 you give to our Hotel. Personally I was present during all your stay, early in the morning nevertheless never hear any kind of complain . After a stay it is impossible for us and for our technicians to solve any kind of issues. We measured yesterday the room temperature of room 726 and this one have exactly 21.5°C corresponding to the recommendation of accorhotels, all other 95 rooms have more or less the same temperature. I have to mentioned that at the moment and during your stay we were not heating the hotel as the day temperature in Lugano are between 14°C -17°C, the night ones between 5°C and 8°Celsius so that it is through that we stopped to cool down our rooms and have the regulation of our clime only to exchange used to fresh air from outside. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back to our Hotel.. Kind regards Christian Schreiner General Manager

Great family stay

Customer review rating 4.0/5

Anonymous Families - 20/10/2021 Confirmed reviews ALL

The staff was incredibly friendly and welcoming, the breakfast was well appointed and tasty, and the hotel was well situated for our travels. Our children, ages 4 and 5, loved the activity table in the lobby and the welcome stuffies at the front desk. The room was quite small for a family of four but it was clean and the furnishings were of high quality.

Wonderful last minute stay

Customer review rating 5.0/5

Barry M. Families - 11/10/2021 Confirmed reviews ALL

After a busy day shopping and sightseeing in Lugano, we decided we were too tired to go back to Zurich and booked a last minute stay. There were no rooms left on the website so we contacted the hotel directly. The staff were brilliant and found as a last minute room - even providing us tooth brushes and toothpaste (tablets)! We were so tired we ate in the restaurant where the food was fantastic and the staff very friendly and attentive. Excellent buffet breakfast and coffee. Will stay longer nest time!

Have a nice stay!

Customer review rating 4.5/5

L. D. Business - 11/10/2021 Confirmed reviews ALL

Nice, modern environment, friendly staff, good breakfast !

Well located, friendly staff, great breakfast

Customer review rating 5.0/5

Nely F. I. Solo - 10/10/2021 Confirmed reviews ALL

Excellent

Businesshotel 1a

Customer review rating 5.0/5

Andreas Business - 09/10/2021 Confirmed reviews ALL

alles bestens

Excellent stay , good location , delicious breakfast

Customer review rating 4.5/5

Luca Families - 09/10/2021 Confirmed reviews ALL

This my second time in your hotel . The 1st was for business and this time with the family . Will definitely come back on my next trip to Lugano.

Warm Welcome

TripAdvisor rating 2.0/5

nazabala Couples - 25/08/2021 TripAdvisor review

I have some experience with Novotel hotels, spending more than 60 nights/year in Accor hotels. I am booking quite often with the app and I never had any problem before. I never let any comment in the past, that's my first time. I am booking exclusively double rooms. In this hotel, you have to take care that you are indicating you are two adults at the moment of the booking. They asked us to pay extra 140 EUR for my wife in the double room I booked. When I asked for explanations, they told me that it is the case in any Novotel. It is of course not the case, in other Novotel you will only pay additional breakfast and City tax when you are two in a double room. When I told them this fact and that I was surprised they immediately asked if I wanted to cancel. I told them if it was possible to register for myself only, get into the room and tried to understand what I had booked on my computer, they asked me again if I wanted to cancel. They finally registered myself indicating that they have no trace of my online registration (first time for me but I guess it can happen). They asked my wife to stay in the lobby while I was getting into the room to look at my computer! I guess they were thinking that we will try get in without paying for the extra! Then a person came without introducing himself talking to me in a familiar way, justifying his attitude by the fact that he was considering me aggressive (never had anybody telling me aggressive in any Accor hotel for 10 years). After this warm welcome by the manager of the hotel Mr. Schreiner (difficult to obtain his name by the way), we of course paid the extra, we also had to pay direct at the bar as the deposit never worked (They close the invoice at the registration). Then they ask for the ID of my wife at the moment of leaving the hotel because they forgot to take it at the registration. Interesting experience for the start of a relaxing WE!

Dear Guest Nazabala, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to point out that the Novotel Lugano Paradiso has single use and double use rooms and clearly the rate is different between 1 and 2 persons. Your booking was made for a single use room nevertheless you were 2 persons. At the check-in one of our receptionist asked you in a polite way to pay a supplement for the second person and shows you as I did personally too, your stamped reservation were you booked 1 single room as we try to explain to you. We all were really surprised that immediately you refused to pay the difference to the double room, telling us that the other person would be sleeping somewhere else, this was of course not the case. For the request of the passport or an ID’s this is a normal procedure requested by the Canton Ticino. During all the procedure I was present at the reception desk and give you my name too, also I try to explain to you that in Lugano we have a single and a double rooms rate, without any success. The Name of the manager is easy to get, asking one of the present receptionist’s 3 in total and in addition it is written on the billboard behind the reception, the website of the hotel in case if this one is not present. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Christian Schreiner

Positive surprise - excellent stay

TripAdvisor rating 5.0/5

gourmetflo 03/03/2021 TripAdvisor review

I stayed for a short "workation" - working from the hotel with a very fast Internet connection, good light and ample power plugs and a USB power connect in the right place at the table to then enjoy the good location 5' from lake promende, bus stops (direct bus to city, to SBB rail station and to Funicolare Monte Bre, Funicolare San Salvatore is right next to hotel). Hotel is 7 years old, but very well maintained - everything looks and feels quite new. Mattresses excellent, Pillows unfortunately of rather poor quality, very good blind-out curtains and excellent noise insulation (incl. the usually outstanding Accor-type of doors that really keep noise from corridors completely out). Breakfast was good, with really friendly and fast staff - we had to book "slots" for breakfast to avoid overcrowding, but I woke up early and came a bit early: no issue, was greeted with a smile and the breakfast team was truly speeding to serve everyone fast depite a busy morning. And while obviously the restaurant was closed, the hotel did offer limited room service (did not try), but also pointed out two good local food delivery companies and happily accepted deliveries. Parking is easy, hotel garage is 20 CHF per 24 hours, with direct access to reception / rooms Very good stay, being upgraded my room even had a limited lake view. I will be back when in Lugano, thank you to the team for a very pleasant stay.

Dear guest gourmetflo., thank you so much for reviewing Novotel Paradiso, we are absolutely thrilled to see that we had met all your expectations during your stay. We are grateful that you will come back to us. See you soon ! Christian S.

Room for improvement

TripAdvisor rating 3.0/5

Reto C 17/09/2020 TripAdvisor review

We have been in this hotel for a repeated time. The staff was very friendly and motivated as usual in that hotel. It's always a pleasure to be there. The breakfast was also very good, there was a big Variety of exquisite dishes. For one time we also had dinner there, what was also excellent. For that time, unfortunately there were some really strange guests. Some were with their dogs in the hotel. Incredible, but true. During the night we wake up because some dogs were barking. This noise came definetely from inside the hotel. We also have seen a lady with two dirty dogs Walking into the lobby and the elevator. There they jolted. This lady also didn't care about the current distance rules because of COVID-19. This is totally unsanitary and the hotel shouldn't allow such people with dogs. There was anyway a big noise almost each night. Obviously some people celebrated a party with loud music. It's incomprehensible why nobody from the hotel staff stopped this noise. Further, similar situation in the pool area. We like the pool very much. Though there is limited space there with not many seats. For that time, very often there were people hanging round in the pool area, who neither swim, nor enjoy the sun, just occupied the seats, made selfies for a long time. In addition there was a Family, that didn't care about rules and let their Little girl, only wearing nappy, into the pool! That happened at least two times. Needless to say, that other guests suddenly left the pool afterwards. Something like that is inacceptable and the hotel staff should intervene in such situations.

Dear Reto C, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. It is a pleasure for us to receive the positive feedback about our staff and the breakfast. In the case of you should experience an incorrect behavior of other customers, do not hesitate to contact us in that moment. Our staff is 24 hours, 7 days a week at your service also during the night and will be able to handle any situation properly. We are a dog friendly hotel and yes, it happens that at the collar with their human friend, there are dogs sometimes here. Our pool area is divided between deck chairs by the pool and sofas and armchair on the other side, for those, who just want to be outside enjoying some fresh air with fresh cocktails prepared by our bar keepers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Short family trip

TripAdvisor rating 3.0/5

971philz 16/08/2020 TripAdvisor review

Bed is too small for 2. Only 2 elevators are not accaptable. Breakfast offering limited. Dinner of another room was on our bill. Location is ok. No deals with local golf courses. No welcome drink as Accor silver member. (corona?)

Dear 971philz, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet totally your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our superior and executive rooms have, as you saw at the moment of your online booking, a double french bed. If you like the king size bed we suggest you for the next visit to choose our Suite. In order to get a right information for the Guest’s who are reading your comment, we are serving a wonderful and full American Buffet prepared with fresh foods and fruits such as mixed cold cuts (different kinds of ham, salami, mortadella) Ticino sausage, Mixed cheese plate (brie, st gottardo, zola, taleggio),Sliced cheese, salads, smoothies, watermelon, melon, pineapple, Kiwi, hard-boiled eggs, scrambled eggs, Cipollata and many other products. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felice C. Assistant Manager

Very good hotel

TripAdvisor rating 5.0/5

Andra C Family - 08/10/2019 TripAdvisor review

Very good hotel in excellent location, one of the best Novotel. Very good reception and kitchen / bar employees, very polite, willing to help and assist, very professional and with a smile on their faces. Small improvement needed regarding the cleaning personnel, but this is an issue in all hotels around the world. Rooms were cleaned properly but always forgot to either put soap or tea or water or something else. In total good breakfast, very nice hotel and rooms, excellent employees. Would definitely go again!!!

Dear Andra C., Grand Merci, for booking our Hotel and the time you take to share with us impressions about your stay. Please apologies the fact that the soap was not replaced as normaly it should, reason for us to train this issue in order to strive for best. Thank you again and we hope to welcome you back soon at Paradiso and to Novotel. Sunny regards & A presto! Christian S.

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