ibis Lugano Paradiso Hotel 3 stars

Customer review rating 4.5/5 2,931 reviews

ibis Lugano Paradiso
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+ 17 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • Copy/print service availablePaying

Hotel location

ibis Lugano Paradiso

Via Geretta 10a
6900
paradiso
switzerland

Tel: +41919861909

Fax: (+41)91/9861919

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :  2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991259, 8.945558

Companies

  • BANCA BSI 1.0 km / 0.62 mi
  • BANCA CORNER 1.0 km / 0.62 mi
  • BANCA POPOLARE SONDRIO 1.0 km / 0.62 mi
  • CERBIOS PHARMA 4.0 km / 2.49 mi
  • IBSA 4.0 km / 2.49 mi
  • KERRHAWE SA 8.0 km / 4.97 mi
  • MERIDEL SA 8.0 km / 4.97 mi
  • SORGENTE SA 1.0 km / 0.62 mi
  • UNIPHARMA SA 4.0 km / 2.49 mi
Companies

Our accommodations

Room with 1 double bed (63 x 79 inches [160 x 200 cm]) with new bedding

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with twin beds (31 x 79 inches [80 x 200 cm]) with new bedding

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR RENDEZ VOUS

Type of cuisine: Cafe

In the event of late arrival or check-out during the night, ibis provides hot and cold snacks and drinks available in the bar or reception area in each of its hotels 24 hours a day, seven days a week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Relax in the bar: go along to the ibis bar at any time of the day and take time out to relax.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Lugano Paradiso

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,931 reviews

tripadvisor

TripAdvisor Rating 4.0/5

640 reviews

Relaxing stay, and excellent measures in place during Covid 19 pandemic!

Customer review rating 4.5/5

Giulia B. Families - 12/07/2020 Confirmed reviews ALL

Met at reception by the lovely Eleonora, who was very welcoming and extremely professional. Great location just minutes walk from the lake. The hotel reception lobby is tastefully decorated and very easy on the eyes! Underground parking at a price. The 2 rooms booked were very clean and the bed linen of good quality, had a wonderful sleep! The breakfast staff spoke us through the measures in place during these testing times, great selection of food and drinks, great coffee! It was a delight to stay here, would recommend! Thank you Ibis team for a pleasant stay!

well l9cated

Customer review rating 4.5/5

Daniele Friends - 21/02/2020 Confirmed reviews ALL

Enjoyable

Gentile Signor S., La ringraziamo per il tempo dedicato a recensire la nostra struttura. La sua opinione è per noi molto importante poiché ci permette di comprendere al meglio le aspettative dei nostri clienti. Siamo lieti di costatare che ha particolarmente apprezzato la nostra location e il soggiorno in generale. Sperando di poterla accogliere nuovamente, le porgiamo cordiali saluti. Daniela - Front Office Team

Enjoyable Stay

Customer review rating 4.5/5

Sharon Couples - 20/02/2020 Confirmed reviews ALL

Well located, close to train station. Friendly & helpful staff. Good breakfast spread. Nice size & clean room. Nespresso coffee at reception is a lovely gesture to welcome guests. Ticino tickets were a fantastic bonus to our holidays. Memorable stay in Lugano, we will be back :)

Dear Sharon, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding the location, the breakfast and our Staff are very much appreciated. It is always nice and motivating to receive positive feedback. We hope to have the opportunity to welcome you again in the future. Best Regards from Lugano Daniela - Front Office Team
Customer review rating 4.5/5

Anonymous Solo - 18/02/2020 Confirmed reviews ALL

Ground floor of hotel closed due to renovation. No information about this on the website or on my booking confirmation. Sub-standard experience. You are not meeting the obligations of your offer.

Dear Mrs. N., Thank you for taking the time to tell us about your experience at the ibis Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. it is through that the Lobby of the ibis is under renovation nevertheles the rooms are not affected as so as the Breakfastroom, both are in perfect conditions and there was no noises to notifie during the night and during your Stay. You get the offer to use during your stay to use the common aerea of Novotel who is in the same building. Also you get there a discount of 15% on all the cosumes. In 2 weeks we will get one of the nicest lobby in Lugano in order to better serve you as so as all our guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to surprise you for your next Stay with us. Sincerely yours, Christian Schreiner General Manager

Liked it ... as always ... great value

Customer review rating 4.5/5

G. S. Solo - 20/01/2020 Confirmed reviews ALL

Just perfect

Dear S., Thank you very much for your review. We really appreciate your fidelity. Everytime is for us a pleasure welcoming you. Hoping to see you soon, Best Regards Mattia-Front office Team

very happy with the attention and hospitality

Customer review rating 4.5/5

Br… Families - 25/11/2019 Confirmed reviews ALL

extremely happy with the service of staff, location and cleanliness of this place, recommend to all and would always come back.

The people on the front counter made my experience great. So helpful and friendly.

Customer review rating 4.5/5

Peter S. Solo - 21/11/2019 Confirmed reviews ALL

Wonderful. Nice clean room. Near train station. Staff were friendly and always helpful.

Dear Peter, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us! Your comments regarding our Receptionists are very much appreciated. It is always nice and motivating to receive positive feedback. I will share your comments with our staff. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the future. Sincerely, Daniela - Front Office Team

Good stay

Customer review rating 4.5/5

Benny Friends - 10/11/2019 Confirmed reviews ALL

Everything( room, reception, breakfast) was excellent except the bathroom which was small and without windows!

Dear Bernice, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lugano Best regards Mattia-Front office Team

Great stay

Customer review rating 4.5/5

Alexandre G. Families - 28/10/2019 Confirmed reviews ALL

The hotel is conveniently located within a 15 min walk from the Lugano city centre. The rooms are modern and comfortable, the hotel staff is very efficient and helpful.

Dear Alexandre, Thank you for choosing ibis Lugano Paradiso and for sharing you impressions with us. We hope to have the opportunity to welcome you again in the future. Best regards Ambra - Front Office Team

ras

Customer review rating 4.5/5

Brigitte Business - 28/10/2019 Confirmed reviews ALL

Normal

Sehr geehrte Frau Brigitte, Wir danken Ihnen für die Zeit, die Sie für die Bewertung unseres Hotels aufgewendet haben. Ihre Meinung ist uns sehr wichtig: nur so können wir erfahren, was unsere Gäste von uns erwarten. Es tut uns ausserordentlich leid, dass unser Hotel Ihren Erwartungen nicht entsprochen hat. Wir möchten darauf hinweisen, dass in der gleichen Struktur auch ein rotes IBIS und ein Novotel zur Verfügung stehen. Diese beiden Hotels gehören zu der höheren Kategorie der ACCOR Gruppe und wir sind überzeugt, dass sie Ihren Erwartungen besser entsprechen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mattia-Front office team

Professional staff, clean hotel, quiet neighborhood.

Customer review rating 4.5/5

John L. Solo - 15/10/2019 Confirmed reviews ALL

It was my first time visiting Ticino from USA and I chose Lugano-Ibis because of the good combination of value and proximity to Lugano. I will definitely recommend that others stay here and will stay here again if ever visiting again.

Dear Mr. L., In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra - Front Office Team

Pleasant

Customer review rating 4.5/5

Steve O. Business - 08/10/2019 Confirmed reviews ALL

Had a pleasant and helpful experience.

Dear Mr. O., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra - Front Office Team
Customer review rating 4.5/5

S. M. Business - 26/09/2019 Confirmed reviews ALL

Very well located hotel, friendly staff 1 elevator is not enough, one always had to wait, sometimes for a few minutes

Dear Mr S., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team

Dr

Customer review rating 4.5/5

Dr B. Couples - 18/09/2019 Confirmed reviews ALL

Very good

Dear Eghardt, Thank you for choosing ibis Lugano Paradiso, we are really glad you enjoyed you stay with us. We hope to have the opportunity to welcome you again. Best regards Ambra - Front Office Team

Holiday

Customer review rating 4.5/5

Pisces1450 Couples - 16/09/2019 Confirmed reviews ALL

Although I found the location difficult to find once I had been in touch with reception everthing was superb. The check-in, the recommendation of somewhere to eat, the breakfast and the fast check-out was managed well by all the staff.

Dear B., In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra - Front Office Team

Good service in a very comfortable hotel

Customer review rating 4.5/5

Les T. Couples - 11/09/2019 Confirmed reviews ALL

Very good a couple of small issues but put right immediately

Dear Mrs. T., Thank you for taking the time to share your overall impressions about your stay at the ibis Lugano Paradiso. Your compliments are very much appreciated. We are delighted to hear that you enjoyed your experience. We hope to have the opportunity to welcome you again in the near future. Best Regards from Ticino, Ambra- Front Office Team

Always a great stay. Just outstanding !

Customer review rating 4.5/5

Stefano G. Solo - 27/08/2019 Confirmed reviews ALL

Love the hotel and facilities. Just got what I needed . And is always a pleasure to stay in the Accor hotel complex in Lugano

Dear Sir, We are happy to read, that you've had a wonderful stay at Ibis Lugano Paradiso. Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon! Sincerely, Marco, FO Manager

Pleasant stay but not great.

Customer review rating 4.5/5

Russell Couples - 26/08/2019 Confirmed reviews ALL

The reception, check in, room and parking (for Switzerland) were very good. The WiFi was good and the location was excellent. The bathroom or “portaloo” very prominent in the bedroom wasn’t! The lifts were mind boggling! Why can’t we just press a button and go to our floor??? The breakfast room is all crammed into a tiny corner so it’s very congested trying to get food from the buffet.

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. You can't just press a button and go for security reason, to make sure that only the checked-in clients have access to the floors. Breakfast room will be renovated and more space will be available for our clients, everything should be ready by next Springtime. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Marco, Front Office Manager

Very good

Customer review rating 4.5/5

Blanca Families - 25/08/2019 Confirmed reviews ALL

Excellent

Dear Mrs. S., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome in our hotel. Best Regards, Ambra- Front Office Team

Great contact

Customer review rating 4.5/5

Massing Business - 21/08/2019 Confirmed reviews ALL

I am very satisfied with the different stay, Very friendly staff

Dear Mr. Massing, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team
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