ibis budget Lugano Paradiso 1 star

Customer review rating 4.2/5 2,791 reviews

ibis budget Lugano Paradiso
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+ 16 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • LUGANO AGNOPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre (Nearby)Paying
  • Well-beingPaying
  • Bicycles rentalPaying
Business services
  • Copy/print service availablePaying

Hotel location

ibis budget Lugano Paradiso

Via Geretta 10
6900
paradiso
switzerland

Tel: +41919861929

Fax: (+41)919861939

Check-in from 14h00

Check out up to 12h00

  • MIGROS-GERETTA :  1, 2 MIGROS-GERETTA

  • By plane

    LUGANO AGNO At 6km / 3.73 miles - Shuttle paying

  • By train

    LUGANO CENTRALE At 2km / 1.24 miles

GPS :45.991206, 8.945837

Congress centre

  • PALAZZO CONGRESSI 1.6 km / 0.99 mi
Congress centre

Our accommodations

Rooms with double bed (59 x 79 in / 150 x 200 cm) and bunk bed (31 x 75 in / 80 x 190 cm)

  • Max. number of persons: 3
  • Area: From 12 / 129 sq ft

Room with twin beds (31.4 x 78.7 in [80 x 200 cm])

Accessible room
  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
Rooms

Our restaurants and bars

SALA PER COLAZIONE

Type of cuisine: Other cooking style

Breakfast room

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis budget Lugano Paradiso

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,791 reviews

tripadvisor

TripAdvisor Rating 3.5/5

577 reviews

Well located

Customer review rating 4.2/5

Roberto Families - 29/07/2020 Confirmed reviews ALL

Not great I am afraid. Initially the staff seemed competent but bombarding a guest with a non stop and one way conversation on arrival, doesn't really score much points. We were travelling with a little dog. Which was booked in. When the receptionist quite surprised asked if we had a dog .When I asked if it was a problem the answer was. No, no we accept all sorts of animals even elephants. That sounded quite sarcastic and not a great joke. The room is very small but never mind it was only for 1 night. The bef is uncomfortable with useless pillows. When I asked if the aircon was working I was told that unfortunately was very weak but working and if I would leave the window open around midnight would get cooler. Sorry that is not an answer to be given to clients. Are you serious?? It felt like a bad joke. Breakfast at 7 am felt like walking in to a ghost room. At around 7:10am a waitress rushed her way in. She reappeared after 5 minutes bringing some raw eggs out and went again and we never saw her again. I know I didnt book the Sheraton but I think we are missing the basics here. I am sorry to write a bad comment because the hotel is well located and has a lot to give.

Well located near the lake.

Customer review rating 4.2/5

Anonymous Couples - 23/02/2020 Confirmed reviews ALL

We arrived at hotel and booked a room at the front desk. We mentioned the best rate offered online with hotels.com, however the desk person said she was unable to match it. The rooms are very basic but clean, similar to many Swiss hostels. We had a twin room with two beds. We did not realize until the morning that one mattress was upside down, which meant one of us had a very uncomfortable sleep. We mentioned this to the Desk first thing in the morning, to ensure housekeeping turns the mattress over for the next guests, but we were not offered any compensation. The breakfast at the hotel is OK. Staff are very pleasant.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the ibis budget Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very sorry that one of you didn't have a good sleep and we apologize if you expected a different reaction from our staff when you informed them about the situation. Next time you visit us we will do our best to offer you an improved service. Thank you again for sharing your experience, and we hope to be able to welcome you again soon. Best Regards, Daniela - Front Office Team
Customer review rating 4.2/5

Local G. Families - 27/01/2020 Confirmed reviews ALL

Ibis (budget) shall state it clearly that it isn’t suitable for families of 4 members. A family of 4 must take two rooms in Ibis/budget. Therefore it is totally unattractive for a family’s budget, if the family has 2 kids.

Dear Stefan, thank you very much for choosing us and to share your experience. We are very sorry our product didn't meet your expectations. Unfortunately we haven't family rooms and our maxixmum occupancy is 3. So a family with 2 kids should reserve 2 rooms. This is our policy, als to ensure the safety of our guests. As you sad in our web site is not possible to book a room for 4. For your next stay you could reserve a room in Novotel, it is located in the same building and they have family rooms and very good offers for family. We apologize again for the incovenient. Best Regards Mattia-Front office Team

War ok

Customer review rating 4.2/5

Anonymous Couples - 03/01/2020 Confirmed reviews ALL

War ok

Sehr geehrte Frau Widmer, Wir danken Ihnen für die Zeit, die Sie für die Bewertung unseres Hotels aufgewendet haben. Es tut uns ausserordentlich leid, dass unser Hotel Ihren Erwartungen nicht entsprochen hat. Wir möchten darauf hinweisen, dass in der gleichen Struktur auch ein rotes IBIS und ein Novotel zur Verfügung stehen. Diese beiden Hotels gehören zu der höheren Kategorie der ACCOR Gruppe und wir sind überzeugt, dass sie Ihren Erwartungen besser entsprechen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Ambra - Front Office Team

Very friendly staff

Customer review rating 4.2/5

Anonymous Families - 14/10/2019 Confirmed reviews ALL

Very Pleasant, except for too many customers for breakfast. Staff very friendly

Dear Nikola, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team

Weekend in Lugano

Customer review rating 4.2/5

Carla Families - 08/10/2019 Confirmed reviews ALL

It was a generally good stay. It was comfortable, but I had hoped that more basic amenities such as a hairdryer and perhaps a toothbrush/toothpaste were provided. The breakfast was good.

Dear Mrs. C., I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and our breakfast. You are always welcome to our hotel. Best Regards, Ambra - Front Office Team

One night two days at Lugano

Customer review rating 4.2/5

Giuseppe I. Families - 16/09/2019 Confirmed reviews ALL

This Hotel is exactly what we were expecting: Excellent location and a clean room. Staff was very attentive to our request. The fact that every guest gets a bus pass is a wonderful surprise that we get everytime that we book hotels anywhere in Switzerland. Will stay at this location again.

Dear Mr. I., In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis budget Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

Nice hotel

Customer review rating 4.2/5

Ernest C. Couples - 13/08/2019 Confirmed reviews ALL

Good and comfortable

Dear Mr. C., I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra - Front Office Team

Kind and helpful staff and clean affordable rooms.

Customer review rating 4.2/5

Max Couples - 13/08/2019 Confirmed reviews ALL

The front desk staff was very personable and helpful. The rooms were clean and the price was right for a great location

Dear Mr. B., In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

Overnight stay

TripAdvisor rating 3.5/5

dcotterill63 Couples - 13/08/2019 TripAdvisor review

Room was clean spacious and adequate for our needs , the service was good and the room came with a ticket for free bus travel / reduced costs on other things in Lugano which if you get a get a chance seems a lovely place to visit but like the rest of Switzerland is a little expensive

Dear dcotterill63, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope to have the opportunity to welcome you again for your next stay in Switzerland! Best regards

Great

Customer review rating 4.2/5

Caroline Couples - 07/08/2019 Confirmed reviews ALL

The customer service was amazing from all of the staff members. The room was very clean and the location was great.

Dear Caroline, In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

Budget friendly small rooms with no AC

Customer review rating 4.2/5

Rich Families - 06/08/2019 Confirmed reviews ALL

Rooms are very small with no AC. You can not control the climate. No in-room phone or freeze.

Dear Mr. P., Thank you for taking the time to tell us about your experience at ibis budget Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your next stay in Lugano, let us recommend you either ibis red or Novotel. These 2 hotels, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. Looking forward to welcome you soon again. Ambra- Front Office Team

Good hotel but room was not quite what we expected!

Customer review rating 4.2/5

Rodney Couples - 30/07/2019 Confirmed reviews ALL

We did not realize that the Budget hotel was so sparsely furnished. The room was lovely but there were no facilities such as chairs! The window could have had a lace-curtain to prevent the people opposite looking straight in! We kept knocking our heads on the third bed situated above our bed! We would have appreciated advice that we could up-grade to a more suitable room for an older couple.

Dear Mr. B., I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. We can't actually upgrade your room, we can just cancel the reservation is ibis budget (if allowed from the rate you chose) and book you the ibis red. If you have any doubt please contact us!! We remain at your disposal. Best regards Ambra -Front Office Team
Customer review rating 4.2/5

John Couples - 27/07/2019 Confirmed reviews ALL

Prima

Sehr geehrter John, Wir danken Ihnen für die Zeit, die Sie für die Bewertung unseres Hotels aufgewendet haben. Ihre Meinung ist uns sehr wichtig: nur so können wir erfahren, was unsere Gäste von uns erwarten. Ihre positive Bewertung freut uns sehr und wir hören gerne, dass Ihnen Ihr Aufenthalt in unserem Hotel gefallen hat. Wir werden Ihre positiven Eindrücke gerne an unser ganzes Team weiterleiten und hoffen, Sie recht bald wieder bei uns in Lugano-Paradiso begrüssen zu dürfen! Ambra- Front Office Team
Customer review rating 4.2/5

Anette Couples - 24/07/2019 Confirmed reviews ALL

A bit warm in the room. Nice breakfast

Dear Anette, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel. You are always welcome to our hotel. Best Regards, Ambra - Front Office Team

Very hospitable

Customer review rating 4.2/5

Kate Families - 18/07/2019 Confirmed reviews ALL

Staff were very helpful and friendly. Basic accommodation having everything you need with a great location a short walk from town.

Dear Kate, Many thanks for your positive comments regarding our staff and the location. We are glad to hear that you enjoyed you stay with us. You're always welcome at the ibis budget Lugano Paradiso, we look forward to welcoming you soon again! Ambra- Front Office Team

Sehr gut

Customer review rating 4.2/5

Boss Solo - 01/07/2019 Confirmed reviews ALL

All the best

Dear Bogomir, Wir danken Ihnen für die Zeit, die Sie für die Bewertung unseres Hotels aufgewendet haben. Ihre positive Bewertung freut uns sehr und wir hören gerne, dass Ihnen Ihr Aufenthalt in unserem Hotel gefallen hat. Wir werden Ihre positiven Eindrücke gerne an unser ganzes Team weiterleiten und hoffen, Sie recht bald wieder bei uns in Lugano-Paradiso begrüssen zu dürfen! Ambra -Front Office Team

Nice and Convenient

Customer review rating 4.2/5

Apichai L. Business - 23/06/2019 Confirmed reviews ALL

The hotel is in the same building with Ibis Lugano and Novotel. The room is smaller than the other two but the price is cheaper. The location is great. It is very close to Lugano Paradiso train station, bus station No. 1 and 2. You can walk to the funicular station to Monte Salvatore. The Migros convenient store is a few minutes walk. At check in, The reception persons were nice and helpful although I could not do an early check in. The room I stayed #611 was quite small but clean and comfortable. The hotel supply was only small soap. No refrigerator in the room. The breakfast was great with many selections. The price was relatively high to be called budget hotel. Overall it was OK for me. I might come back for the next convention in 2021.

Dear Apichai, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope we will have the opportunity to welcome you again in 2021! Best regards Ambra- Front Office Team

Satisfied, not more not less

Customer review rating 4.2/5

Mathieu Couples - 10/06/2019 Confirmed reviews ALL

I was a bit surprised by the parking price, I did not notice by the way the information on your website ... For the plus, staff was good. Otherwise, a Ibis budget as others...you know what to expect...so globally satisfied.

Good afternoon, Thank you for making the Ibis Budget Lugano Paradiso your hotel of choice while visiting Ticino . I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again when next visiting Lugano. Best regards Marco Front Office Manager

Loud kids at 7am

Customer review rating 4.2/5

Mitch G. Couples - 27/05/2019 Confirmed reviews ALL

Room did its job but the room was a bit hot with no air control. We had the window open but we were woken up at 7 am to what sounded like kids screaming in the pool. This went on for about an hour after not being comfortable with the temperature of the room for the majority of the night. At that point we decided to pack our bags and head to the train station to get to out next destination.

Dear Mr G., Thank you for choosing our ibis Lugano Paradiso for your stay in Ticino and thank you for taking the time to share your impressions. I'm very sorry that our product didn't satisfy your expectations, please accept our apologies. We'd like to inform you that our ibis budget is designed to offer a basic comfort to a very convenient price. For your next stay in Lugano, let us recommend you our ibis red. This 3* offer higher standards and we are sure it would meet your needs in terms of comfort. We hope to have the opportunity to welcoming you in future occasions and remain. Kind regards Mattia-Front office Team
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