ibis budget Luzern City 1.5 stars

Customer review rating (ALL Rating) 4.0/5 5,765 reviews

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ibis budget Luzern City
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+ 13 Services

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Buffet breakfast from 6am to midday

  • Participant in the ibis Business Card Program

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 luzern
switzerland

Fax: (+41)413678010

Check-in from 15h00

Check out up to 12h00

  • From Luzern Train Station:  4 Brünigstrasse

  • By plane

    AEROPORT INTERNATIONAL At 17km / 10.56 miles

  • By train

    HAUPTBAHNHOF LUZERN At 1km / 0.62 miles

GPS:47.043658, 8.311341

Congress centre

  • KKL KONGRESSZENTRUM 0.9 km / 0.56 mi
  • KKL Kultur und Kongresszentrum 0.9 km / 0.56 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Non contractual photo

Our accommodation(s)

Our guest reviews for
ibis budget Luzern City

100% genuine reviews from our guests

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ALL Rating 4.0/5

5,765 reviews

TripAdvisor Rating 3.5/5

1,834 reviews

Customer review rating 3.0/5

Anonymous Families - 22/11/2021 Confirmed reviews ALL

The hotel is well located but the room wasn't very clean and was quite tiny.

Dear LETICIA A., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

place is nice and location is wonderful

Customer review rating 4.0/5

Yahya A. Couples - 10/11/2021 Confirmed reviews ALL

i loved the hotel, i loved the location , moreover hotel workers are extremely nice and helpful, internet is great too, my only dislikes are the room is small , most smallest rooms i have ever seen in any hotel ,, and the parking fees are little high.

Dear YAHYA A., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Nice location. Good deal.

Customer review rating 4.0/5

Mehmet E. Y. Couples - 07/11/2021 Confirmed reviews ALL

Short stay, friendly stuff. We loved the location.

Dear Mehmet Emin Y., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic location

Customer review rating 5.0/5

Kendall Friends - 07/11/2021 Confirmed reviews ALL

Loved that the hotel was only a 10 minute walk from the lake and the main station. Easy to get anywhere we needed to go

Dear KENDALL V., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Not a good stay

Customer review rating 1.5/5

Nikhil R. P. Families - 02/11/2021 Confirmed reviews ALL

Room is very small compared to the picture shows. It leads to misunderstanding. There was no option to keep the luggage in the room. There was no option for a dustbin. Sine the washbasin is in the main room ( outside bathroom) one dustbin can be put in the room. When someone take shower in the bathroom it is visible to outside in the room.I agree it's a family but privacy can be kept as kids les than 12 years are allowed with parents. No phone connection in room and hence ifbe want to communicate reception we needbto take lift and come down.

Dear NIKHIL RAJ P., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

Perfect location, not far from train station

Customer review rating 5.0/5

Irina Families - 02/11/2021 Confirmed reviews ALL

Clean, worth for money. Welcome and friendly personal.

Dear IRINA B., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I do not recommend

Customer review rating 1.5/5

D. Families - 01/11/2021 Confirmed reviews ALL

First of all, there was no warm/hot water. I did complain to the receptionist and the attitude was not appropriate given the circumstances ( she seemed disturbed by the fact that I've asked few questions on that topic ). I'm a reasonable person, I can understand that issues can occur and that cannot be sorted out instantaneously however it's all in how you approach your customers. I bet the issue was not new and the receptionist knew already , at the time we've checked in , that there is no running hot water. She could have told us so we can look else where . Why paying full price if you don't get the service you're paying for ( especially the basics ). Not to mention that we were suppose to have a free bus ticket and we did not receive it , although I've asked twice. Anyway , we won't be visiting that hotel again .

Dear OVIDIU MADALIN D., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

Overall Excellence!

Customer review rating 5.0/5

Mandy G. Couples - 31/10/2021 Confirmed reviews ALL

Perfect in everyway from the professional, and friendly staff for whom nothing was too much trouble to the lovely housekeeping girls who cleaned my room daily providing fresh towels every time . Breakfast was perfect for me and I LOVED the fresh eggs which tasted wonderful! I stayed Sun - Sat as my husband was hospitalised for surgery so it was the perfect place for me. and I would highly recommend this Budget Hotel . Rooms were small but perfect for me . Transport tickets were also provided F.O.C for each day of stay - most convenient.

Dear Marilyn G., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Satisfactory, shame about the parking.

Customer review rating 3.5/5

Anonymous Families - 31/10/2021 Confirmed reviews ALL

Nice clean room, polite & helpful staff, although it was a real shame we were charged to park outside the hotel on the street, not even in the carpark!

Dear FRANK P., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The parking in the front of the hotel is till our parking and not on the street. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located. Good stay. Staffs are very friendly

Customer review rating 4.5/5

Wei G. Families - 26/10/2021 Confirmed reviews ALL

We stayed 4nights in a family room. The room is big enough for 2 kids and 2 adults. Buffet was also good. We had a good stay.

Dear WEI G., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Very nice experience from check-in to check out

Customer review rating 5.0/5

Vinod S. Families - 24/10/2021 Confirmed reviews ALL

I had a very good experience here. We arrived early from Lauterbrunnen, and wanted to park the car and roam around until our scheduled check-in time. To my pleasant surprise, I got basement parking, and check-in was also done immediately. Room was neat and clean. Convenient location- walkable distance to railway station and cruise ship terminal. Breakfast- Decent options.

Dear VINOD KUMAR S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located and good value

Customer review rating 4.5/5

Anonymous Families - 22/10/2021 Confirmed reviews ALL

Short walk to terminal and center, great value and they had a fridge with food and drink we could buy, alongside with a microwave

Dear CAMILA S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

OK but not more

Customer review rating 3.5/5

Ernst Business - 21/10/2021 Confirmed reviews ALL

The hotel was budget but really on the basic side. Particularly the bath cabin and angle for washing was almost like an airplaine budget wc. The door of the toilet had no frame around, surely to budget even more.

Dear ERNST GUUSTAAF D., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis budget Lucerne Team

Great

Customer review rating 4.5/5

Neil H. Solo - 16/10/2021 Confirmed reviews ALL

A short walk from Luzern Station. The staff were efficient and friendly!

Dear NEIL H., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located, good stay. Good distance to the city and transport easy to locate

Customer review rating 4.0/5

J.r.williams Business - 15/10/2021 Confirmed reviews ALL

We used IBIS as a base for our students at TASIS, whilst we explored the city of Luzern. It was a great experience for the students - Great staff and great information. We look forward to booking with you in the near future. Many thanks James Williams and Matthew L.

Dear MATTHEW L., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Lucerne Team

Well located, overall ok, but shower, basin, and toilet setup was horrible

Customer review rating 3.0/5

Rony Friends - 06/10/2021 Confirmed reviews ALL

shower, basin, and toilet setup was horrible. Toilet was not well sealed. Basin open in the room is bad, water falls on the floor

Dear SHAJED RONY K., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team
Customer review rating 3.0/5

Maria Couples - 04/10/2021 Confirmed reviews ALL

Quite old hotel comparing to the others I've been. Rooms too small, when you open 2 suitcases you cannot walk ;) Breakfast area not very welcoming. But ok value for the money. Walking distance to the old city of Luzern.

Dear AGATA W., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Lucerne Team

Great value and excellent location

TripAdvisor rating 5.0/5

jacquescherrier Family - 23/09/2021 TripAdvisor review

Walking distance to old town. Room is great for the price. Breakfeast is available with lots of choices. Great budget value hotel. From now on, IBIS Budget will be high on our shopping list and will be our prefered option.

We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Ibis Budget Luzern City

Excellent Staff and just a couple of tram stops from the city...Loved It!

TripAdvisor rating 5.0/5

ADRENALINEGIRL2015 Family - 01/08/2020 TripAdvisor review

I am giving our stay a 5 star, principally becuase of the male receptionist with the glasses who also spoke english!! He was extremely busy when we arrived, even with a queue behind us, he calmly explained all that we need to know, handing us a map and the free travel passes. So thanks again Mr. The hotel is well situated at just a 5 minute tram ride into the city, which my girls loved taking each day! there iare a limited number of parking spaces outside at 14chf per 24 hours and further car park spaces elsewhere at a slightl higher fee. Reeption gives you a ticket which you need to display on your dashboard. Missing a couple of towels in the room, ( we were a family of 3) reception happily obliged with more ( girls on reception were also sweet). The pillows were not at all bad for an Ibis Budget...and I have stayed in several !! Only slight problem were banging doors on a couple of the nights...perhaps a sign asking guests to consider other guests when shutting their doors, a simple gesture such as this could help resolve the problem !

Dear Guest, many thanks for your review, it's a real pleasure to read that you have enjoyed your stay at IBIS budget Luzern City. Reviews like your are extremely motivating and give us the energy and the good will to keep providing our great hotel services. So many many thanks again :) I will forward your comments to Yathu (the guy with glasses at he reception) and the rest of the team who will definitely be delighted to read your review. We sincerely hope to have the chence to welcome you soon ! Kind regards Fabio Zuliani - General ager

Good place to stay.

TripAdvisor rating 4.0/5

ddavies98 Couples - 14/09/2019 TripAdvisor review

We caught a taxi from the station, but from then on we used the free 2 day bus pass the hotel gave us, that is just across the road from the Ibis. We even caught the bus to the station as we were leaving with our luggage, back to the station. Good breakfast and helpful reception.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Ibis Budget, Lucerne

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