Aparthotel Adagio La Defense Kleber 4 stars

Customer review rating (ALL Rating) 3.9/5 915 reviews

Aparthotel Adagio La Defense Kleber
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+ 14 Services

Hotel extras

  • Close to La Défense and shops

  • Spacious apartments

  • Private indoor car park

  • 24-hour reception

  • Fiber-optic WIFI

Hotel location

Aparthotel Adagio La Defense Kleber

73 avenue Gambetta
92400 courbevoie
france

Fax: (+33)1/56372020

Check-in from 15h00

Check out up to 11h00

  • BUS RATP:  275 PLACE CHARRAS

  • METRO:  1 La Defense

  • By plane

    PARIS ORLY At 26.01km / 16.16 miles

  • By plane

    ROISSY CDG At 35km / 21.75 miles

  • By train

    MONTPARNASSE At 12km / 7.46 miles

GPS:48.894513, 2.249157

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast

One breakfast

Our accommodation(s)

Studio for two people

Accessible room

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Park view, Panorama view *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our guest reviews for
Aparthotel Adagio La Defense Kleber

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

915 reviews

TripAdvisor Rating 3.5/5

210 reviews

Good stay

Customer review rating 4.5/5

Sofia M. Families - 04/09/2021 Confirmed reviews ALL

Excellent

Customer review rating 2.5/5

John Families - 15/08/2021 Confirmed reviews ALL

Check in was friendly but poor English skills. Floors of the hotel were dark, smelling awfully and were dirty. The room was good and clean, as it was renovated. But a wall-lamp was falling out of the wall, hanging only at the cable.

Customer review rating 5.0/5

Oleg Families - 13/08/2021 Confirmed reviews ALL

Apartment on 14 floor is good for family staying for a couple days. Good location, easy to drive there. Big parking is available!

A bit disappointed

TripAdvisor rating 2.0/5

patriciaka2020 12/08/2020 TripAdvisor review

I've been used to great service at Adagio in general and specifically at Kleber, but not this time. I was unable to have a quiet/decent night of sleep 5 nights in a row - out of the 9 of my stay. Whereas the hotel was contacted every night regarding the noise from the upstairs room. The issue was only addressed the 6th night, following a detailed complain email. Having stayed there several times within the past 3 weeks (back every 2 to 3 days) to get some quiet time, when I live only a few minutes away from that hotel and being on top of that a silver ALL member, I would have expected more reactivity. Customer service is key in this time, especially with the given sanitary situation and people choosing specific hotels over others and their deals is because of an expectation of standard. ALL/Accor seems to be failing to understand this lately. When a member of ALL customer service France tells you she can't send you an email because her shift is ending and she has to leave or that 2 weeks later, after you follow up on the request, for that same representative to candidly and with nonchalance bring you back - as a solution - to the very first step you did 4 weeks prior, so literally not addressing your issue, you can only wonder why you spend your money in this group if your investment and loyalty is not valued? Anyhow, back to Kleber and its amenities - past the lack of reactivity this time regarding the noise and lack of sleep. - The rooms are nice with sunny balconies, which are always a definite plus for this hotel. The other Adagio in the area, except for Puteaux, do not have balconies. Furthermore, Puteaux's adagio's balconies are not sunny. - The COVID sanitary rules are followed. It is advised 2 people at a time in the elevator. Some people do not wear masks and would want to squeeze in with you. In my case, I just left them the elevator and waited for the next one. Hydroalcoholic gel is available at the entrance. It could be nice to have it on every floor too. - Breakfast is not worth it, at this time, if you're there for a long stay. For a weekend, why not? Otherwise, I would advise skipping it until healthier choices are suggested (adagio normally serves really nice scramble eggs with ham and bacon, fruits, freshly pressed orange juice). Right now, it is only sugary food (cake, brioche, packaged orange juice). For 15 euros, you have plenty of choices around the hotel - supermarkets, restaurants to cook yourself, be delivered or for takeaway

Well located - Superb Team

Customer review rating 4.0/5

Martín Business - 05/03/2020 Confirmed reviews ALL

I really liked the room, but the staff here really made a big difference and I'll be staying again when I go to La Defense.

Dear D., Many thanks for your positive comments, they really are motivating for the whole team! We are very happy to see that you had a pleasant stay at the Adagio La Défense Kleber. We hope to have the great pleasure of welcoming you back soon. Sabrina - Chef de réception

Bad stay & bad choice

Customer review rating 0.5/5

A. Families - 09/02/2020 Confirmed reviews ALL

1. Appartment was not as expected from 4 star rating, it doesn’t reach 1 star. 2. Appartment was very tight, bad smell, not clean. 3. Linings were smelly and not clean

Dear K., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio La Défense Kléber. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sabrina - Chef de réception

Constant noise emerging from neighboring rooms

Customer review rating 0.5/5

Anonymous Families - 24/12/2019 Confirmed reviews ALL

All the nights we spent there we had a neighboring room organizing a party until 4am. And all the days we were hoping to recuperate, we had constant construction work and hammering. This was a truly horrible stay.

Dear Guest, Please accept our sincere apologies as the quality of your stay fall far short your expectation.Unfortunately, we have no power concerning the activity of the neighbors. However, the ongoing renovation will end shortly and you will be able to have a lovely time in our hotel for your next stay. Regards, Henri Rabot - Directeur Adagio La Défense Kleber

Pleasant

Customer review rating 4.0/5

Anonymous Business - 20/10/2019 Confirmed reviews ALL

Staff were very pleasant, room was immediately available, nice and spacious. Good location.

Dear TAI O., We very much appreciate your comments regarding your stay at the Aparthotel Adagio La Défense Kléber. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina - Front Office Manager

Very Bad experience

Customer review rating 0.5/5

Khaled H. Business - 08/10/2019 Confirmed reviews ALL

The worse hotel experience I have ever faced. I arrived to the hotel at 10:30 in the morning, they told me I ca not check in before 3:00 pm. So I went outside and came back at 2:30 pm, they kept me waiting until 4:30 pm. With no excuses, no coffee offered nothing. Very uneducated reception team. Will never do it again

Dear H., Thank you for your feedback following your recent stay with us. Indeed the check in time is after 3.00pm. I can assure you that these facts do not reflect the attitude and mind-set of our team – our priority is always the satisfaction of our guests. Netherless we hope you enjoy your apartments. We apologise and sincerely hope to be able to welcome you back in order to leave you with a more than favourable impression. Sabrina - Front Office Manager

Very spacious apartment with Kitchen!

Customer review rating 3.5/5

Rui L. Families - 08/09/2019 Confirmed reviews ALL

It was good experience in general, just the lift would need improvement.

Dear R., Thank you for taking the time to share your very encouraging remarks with us. We are delighted to have had you as one of our guests and thank you for this nice comment. We hope to see you again very soon for another enjoyable stay. Sabrina - Front Office Manager

Emile N.

Customer review rating 1.5/5

Emile N. Families - 23/08/2019 Confirmed reviews ALL

Simply a 2 stars aparthotel, not more

Good

Customer review rating 4.0/5

Tomas Families - 21/08/2019 Confirmed reviews ALL

We stayed in hotel by 1 week and Breakfast was the same every day and for children choice was poor. Room was clean but with some smell.

Very good hotel

Customer review rating 4.5/5

Ahmad E. Friends - 20/08/2019 Confirmed reviews ALL

The apart-hotel room was very good, the receptionist was very helpful

Dear E., Thank you for taking the time to give us feedback on your stay. We are delighted to read of your satisfaction. We will make sure we share your observations with the rest of our team. Hoping to see you again soon at one of our aparthotels. Sabrina - Front Office Manager

Poor standard

Customer review rating 0.5/5

Agnar Families - 01/08/2019 Confirmed reviews ALL

I have stayed at number of Accor Hotels before. Even though I think they are generally overpriced the standard has been acceptable. This was not the case - the suspension for the shower head was lose. Poor beads, dirty hotel room,, Most of the furniture including the doors in the room falling apart e.g. I called the hotel in advanced and asked if I could arrive earlier - not possible to book me in the system. A long telephone call with out any acceptable results. BUT I had to pay full price........ This is the second time and I find my self increasing the usage of other hotel services as Radisson and AirB&B.

Dear Mr G., Thank you for taking the time to tell us about your stay at the Aparthotel Adagio La Défense Kléber. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Guest satisfaction is our priority and we take our guests feedback very seriously. This is why we have a full renovation of our apartments planned before the end of the year. Regarding the early check-in. The normal check-in time is 3PM but we do try our best to accommodate guests earlier depending on availability. We appreciate your sharing your concerns, and would like to apologize again for the inconvenience. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Dargon - Deputy Manager Adagio La Défense Kleber 73 Avenue Gambetta - 92400 COURBEVOIE T. +33 (0)1 56 37 20 00 F. +33 (0)1 56 37 20 20 E-mail: h6…

Plesant and accomodating, very helpful staff

Customer review rating 4.0/5

Tim M. Families - 07/07/2019 Confirmed reviews ALL

good experience staying as all provision for a toddler were included and staff were very helpful and kind, would recommend

Very well located hotel in good part of Paris

Customer review rating 3.5/5

David D. Families - 02/07/2019 Confirmed reviews ALL

We had a nice time. It was great to be able to walk easily to metro station at La Defense and have access to all of Paris. As always, I wish these apartment/hotels were a bit more generous with towels because we stayed 6 nights and had to reuse same bath towels (1 per person) if we did not want to do laundry.

Not a nice stay

Customer review rating 1.5/5

Sk Families - 27/06/2019 Confirmed reviews ALL

We asked for and had confirmed early check in however upon arrival were told it was not possible. We were then told check was at 12. We left to have lunch and came back at 12:30. We were told the room was still not ready. When we finally got to the room it was poorly cleaned. Broken glass all over the carpet and patio. Gum stuck to the bathroom door, shower did not drain and the A/C did not work. We asked to speak to the manager and were told there was no managers available. Very poor experience. I expected a lot more. We paid a lot to stay here but were not happy. There is no concern for a guest’s issues. I’m very disappointed with the service we received.

Horrible

TripAdvisor rating 1.0/5

martes111201 Family - 01/05/2019 TripAdvisor review

When you stay in Accor hotels you expect some minimum standards to be fulfilled. This place simply doesn't reach a minimum. Reception, corridors, and the room were EXTREMELY DIRTY. Only the old woman at the breakfast was professional. The rest of the staff we met seemed to be there on holiday...

Old and unkept no air conditioning.

TripAdvisor rating 1.0/5

BenoitAGuangzhou Family - 13/05/2018 TripAdvisor review

I have been a long term user of Accord branded hotel, it was my first time in an Adagio Appart Hotel (rated 4 stars in France) and it was the first time too that I was so disappointed in a hotel stay. I was travelling with my wife, my In Laws, my Parents and my twos children of 2 years old and 2 months old. I stayed on the 14th floor (apparently the biggest apartment in the hotel) First point getting in the room, the installation are really aged, bordering on dirty and worn out, carpets are in bad need of a deep cleaning and in the toilets the plinth are cracked and starting to fall apart. The water system is inefficient with either very cold water with lot of debit or very hot water with little to no debit and water pressure, it was really difficult to get in the shower and worst to get the babies to get a bath. The second and worst was the temperature in the room. The hotel was advertised as having an air cooler. Little did i know that it was impossible to switch on on our own. On the first night it was very difficult for the babies and the adults to get some sleep as the room temperature was way too high on the top floor. I complained many times but to no avail as it was a collective air cooler and the management decided that it was not hot enough to switch it on. I send many email to reception and management to to get answered the same. Management offered no solution others than invite us for breakfast for one day which i found quite offensive as i already paid for all the breakfasts for the length of the stay (felt like the manager did not even bother to look at my file before offering us this meagre compensation). Finally the front desk lady as i was leaving and told her that i prepaid for the breakfast offered a rebate on the car park for one car (a total of 45 euros). Just to had to the insult, the offered compensation breakfasts for our family of 6 adults were retailed at 12 euros per person so we were offered 72 euros by management but got a rebate of only 45 euros at the end. In the meantime by speaking with maintenance staff from the hotel on site they told me that they could switch on the cooler by themselves but the manager in his mail told that it was to be done on a certain date by an external company and only if the building's internal temperature was more than 20 degrees. I did not bring a thermometer but i know for a fact that the temperature was way higher than this. All this resulted in a very poor stay as my 2 kids and us could .

Great Location - Needs some updating

TripAdvisor rating 4.0/5

PhoenixAF24 Family - 09/03/2018 TripAdvisor review

This was the first time we stayed at an Aparthotel. I will definitely be staying in one again. While the location was great (a bus stop that goes to La Defense was right outside of the hotel), the furnishings could do with a little bit of an update as a number of items were showing wear and tear.

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