Aparthotel Adagio Porte de Versailles 4 stars

We travelled for holidays and found the facilities in the apartment to be very good. The secured parking for our car was great. But your staff at the reception were very snubbish, they can do better with more customer service friendliness

We were disappointed with the lack of heater because it was very cold. As there were no technician available, we had to sleep through it. The least that could have been done was to have been given another room.

Good service, chipped paint in the room on the walls. Needs refreshing.

Overall experience was good but wifi not working some times.

Everything was perfect with the exception of a non working heating system, which made it a little uncomfortable

One of the staff was very unkind when check out.

The day before I left the hotel, I arrived late 10:30pm, tired after a long day work. I requested the code to access the car park and park my car. The only answer was 'could you pay now the days you stayed here?' without any empathy. I was really surprised by such a request so late in the evening in a supposed 4stars hotel. Moreover, I had booked the room for a week thru Amex. Everything about me including my payment mode was known by the hotel. I simply canceled the studio I booked for the week after and won't come back in this hotel with a so poor customer service.

The apartment is of reasonable size but needs some refurbishment. The spotlight in the bathroom was hanging by the electrical wires. The heating/ventilation control knob was missing in one room, consequently the ventilation was blowing all night and it was cold.

Very friendly and kind staff. I've arrived early friday morning, They allowed me to take the room at midday instead the three o' clock. The room was kind, large end comfortble. I stayed there till monday morning. The kitchen was complete with all the amenities including sponge detergents, towel and rag and dishwasher mashine with soap detergent.

The hotel is suitable for trade fair visitors, as Messe Ost is not far away. Improvements: - (Partially) Noisy air conditioning cannot be switched off. - No drinks in the room

Clean, dry, warm,convienent

From outside the aparthotel looks very nice, it is easily reachable with public transport. In the hall area there were some sofas, a ping pong table and a table soccer table (good). First doubt came during check in, no membership benefit, when the employee answered two customer complaints in what looked like a well rehearsed "sorry for the inconvenience story"; he did not even bother to note the requests (two mainteinance issues in the rooms). The rooms were adequately spacious, but looked like a perfect example of "deferred maintenance" (the trick managers and contractors use to squeeze money out of a terminating contract by avoiding anything execept really urgent repairs). -The carpets were in a bad need of washing all over the hotel, even with vacuuming small things reamined trapped in the fur -A mainteinance panel on the side of the bathtub was missing, exposing all the unfinished (and dirty) interior, reported to the concierge, got the same story of the check in - most of the furnishings showed evident signs of wear and tear, and / or needed repairs - whatever was not in an easy reach (lets say within a "two minute per room" cleaning time) was not cleaned (eg for the bathroom: spiderwebs, mould on the ceiling and betwwen tiles, behind the glass bathub screen, bathub all scratched out, frames with traces of rust and warped....) - the kitchen area was cleaner (evidently not used by everyone), but the kitchen surfaces were marred by heated pots, i think since a long time Definitely not going again there, and most definitely not up to a well known hotel chain standard. (Inspectors, where are you?)

Very nice clean and quite place , kids friendly and nice staff.

staff is not kind. Rooms are not clean.

Ok