Hotel - Sofitel Rabat Jardin des Roses
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Sofitel Rabat Jardin des Roses Hotel

4.5/5 1,990 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 27 Services
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Sofitel Rabat Jardin des Roses Hotel

French luxury and local cuisine in the world's most exciting city

The Sofitel Rabat Jardin des Roses hotel occupies a majestic position in the heart of the capital city Rabat, close to the Royal Palace and Mausoleum of Mohammed V. Completely renovated, its contemporary design blends with the best in Moroccan architectur e. This 5-star luxury hotel is set amongst a 17-acre garden. A real palace with an international reputation, its history is closely tied to the great conferences and international events that have taken place within the kingdom.

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Hotel extras
  • Advantage 1
  • Advantage 2
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

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Sofitel Rabat Jardin des Roses

BP 450 Souissi
Quartier Aviation
Souissi
10000
rabat
morocco

Tel: (+212)537/675656
Fax: (+212)537/671492
Check-in from 15h00
Check out up to 12h00
Access and transport
  • DE SALA EL JADIDA , DE YCM : 55-57-40, SOUISSI
  • CASABLANCA- CMN- At 120km / 74.57 miles
  • FES-FEZ- At 200km / 124.29 miles
  • RABAT- SALE At 7km / 4.35 miles  - Shuttle paying
  • RABAT AGDAL At 3km / 1.86 miles

GPS : 33.990235, -6.837755

Companies and event centres nearby

Exhibition centre

AGDAL2 km / 1.24 mi HAY RYAD5 km / 3.11 mi MAHAJ RYAD5 km / 3.11 mi MEDINA4 km / 2.49 mi MEGA MALL5 km / 3.11 mi MINISTERES4 km / 2.49 mi

Your meetings and events

Ideal for your business seminars in Rabat, the hotel is surrounded by neighboring companies and embassies. Whether it be a meeting, garden party or a gala for 1000 people, our InspiredMeetings team will ensure your event runs smoothly.Your events cannot fail to be a success with our eight specifically designed rooms in Rabat, including four conference rooms equipped with the latest technology and a large ballroom.Try our chef's creative dishes, from Moroccan feasts to French patisseries. Share a cocktail with your guests at the end of the day. Experience the most sought-after conference rooms in Rabat along with free WIFI and business center.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BONICA 42 m2 3 m 0 0 8 0 0
LEDA 44 m2 3 m 0 0 14 0 0
ELINA 46 m2 3 m 0 0 14 0 0
HANSA 46 m2 3 m 0 0 12 0 0
JARDINS DES OUDAYAS 56 m2 4 m 50 25 25 24 40
JARDINS DU CHELLAH 56 m2 4 m 50 25 25 24 40
JARDINS EXOTIQUES 56 m2 4 m 50 25 25 24 40
JARDINS DES ROSES 70 m2 4 m 60 30 30 30 50
CELSIANA 100 m2 3 m 90 32 26 36 60
LA ROYALE 1 330 m2 5 m 350 60 60 150 200
LA ROYALE 2 635 m2 5 m 750 80 80 300 500
LA ROYALE 965 m2 5 m 1100 100 100 450 700
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Airconditioned meeting room
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

229 rooms including 37 suites have been given the French touch by designer Didier Gomez, keeping to the spirit and design of the Moroccan palace. They offer the ultimate in luxury and are graced with views over the imperial city or the Andalusian gardens.

6 photos
SUPERIOR ROOM, 1 King Bed

SUPERIOR ROOM, 1 King Bed

344 sq. ft. (32 sq. m.) on floors 1 to 3, balcony with a view over Rabat or the gardens. Moroccan architecture and designer decor by Didier Gomez, marble bathroom with bathtub or shower. Access to the fitness center

SUPERIOR ROOM , 2 Single Size Beds

SUPERIOR ROOM , 2 Single Size Beds

344 sq. ft. (32 sq. m.) on floors 1 to 3, balcony with a view over Rabat or the gardens. Moroccan architecture and designer decor by Didier Gomez, marble bathroom with bathtub or shower. Access to the fitness center

LUXURY ROOM, 1 King Bed

LUXURY ROOM, 1 King Bed

344 sq. ft. (32 sq. m.) on floors 4 to 6, balcony with a view of Rabat or gardens. Moroccan architecture and designer decor by Didier Gomez, marble bathroom with bathtub or shower and coffee machine. Access to the fitness center

PREMIUM LUXURY ROOM, 1 king size bed, access to Club Sofitel

PREMIUM LUXURY ROOM, 1 king size bed, access to Club Sofitel

On floors 7 and 8, views over Rabat or the gardens. Marble bathroom with bathtub or shower. Exclusive services: newspapers, coffee machine, LCD TV, safe, access to the fitness center. Access to Club Millésime with breakfast & snacks. Personal assistance.

JUNIOR SUITE, 1 king size bed, access to Club Millésime

JUNIOR SUITE, 1 king size bed, access to Club Millésime

689 sq. ft. (64 sq. m.), luxury decor by D. Gomez. Separate bedroom and lounge. Exclusive services: coffee machine, LCD TV and safe. Access to Club Millésime (breakfast and snacks) and fitness center

PRESTIGE SUITE, 1 king size bed, access to Club Millésime

PRESTIGE SUITE, 1 king size bed, access to Club Millésime

90 SQM / 969 SQFT, Design by D. Gomez. Separate bedroom and lounge, Bathroom with Tub, shower and steam bath. Exclusive services: coffee machine, LCD TV and safe. Access to Club Millésime (breakfast and snacks) and fitness center.

OPERA SUITE, 1 king size bed, access to Club Millésime

OPERA SUITE, 1 king size bed, access to Club Millésime

Large 1378 sq. ft. (128 sq. m.) Suite with separate lounge and kitchen, design by D. Gomez. Exclusive services: coffee machine, LCD TV and safe. Access to Club Millésime (breakfast & snacks) and fitness center

IMPERIAL SUITE, 1 king size bed, access to Club Millésime

IMPERIAL SUITE, 1 king size bed, access to Club Millésime

Large 1722 sq. ft. (160 sq. m.) Suite with separate lounge and kitchen, design by D. Gomez. Exclusive services: coffee machine, LCD TV and safe. Access to Club Millésime (breakfast & snacks) and fitness center

ROYAL SUITE, 1 king size bed, access to Club Millésime

ROYAL SUITE, 1 king size bed, access to Club Millésime

2067 sq.ft. (192 sq. m.) Royale Suite, design by D. Gomez, with separate lounge and kitchen, tub, and shower. Exclusive services: coffee machine, LCD TV and safe. Access to Club Millésime (breakfast and snacks) and fitness center

  • 229 rooms
  • 78 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 37 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Web TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

EL PATIOType of cuisine: Type of cuisine: French

Photo non contractuelle / Strictly non binding
Lunch
06:30 - 10:30
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Dinner
19:00 - 22:30
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EL PATIOType of cuisine: Type of cuisine: French

Unwind at a contemporary Rabat restaurant inspired by a French brasserie. Light bathes the terrace with views of the garden and soaring palm trees. Seated at a cherry-red dining chair, taste Mediterranean dishes and sip fine Bordeaux.

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GOLDEN FISHType of cuisine: Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding
Lunch
12:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sun
Dinner
19:00 - 23:00
  • Mon
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GOLDEN FISHType of cuisine: Type of cuisine: Gourmet

A legendary Golden Fish living in a Chellah spring inspired this aqua-violet Rabat restaurant with breezy terrace views of the pool and gardens. Savor fresh Atlantic seafood cooked the French way: John Dory bouillabaisse or lemon butter scallops.

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SO LOUNGEType of cuisine: Type of cuisine: International

Photo non contractuelle / Strictly non binding
Dinner
19:30 - 23:30
  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
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SO LOUNGEType of cuisine: Type of cuisine: International

AL WARDAType of cuisine: Type of cuisine: Regional

Photo non contractuelle / Strictly non binding
Dinner
19:00 - 00:00
  • Mon
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AL WARDAType of cuisine: Type of cuisine: Regional

Discover the culinary flavors of Morocco-cloves, lemon, cinnamon-in a setting of "One Thousand and One Nights." A dash of French savoir faire combined with Moroccan ingredients creates a marriage of tastes: from lamb tagine to mushroom-stuffed sea bream.

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See all our restaurants

AMBER BAR

AMBER BAR Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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AMBER BAR

Sip champagne or a non-alcoholic cocktail at this glamorous yet intimate Rabat bar, whose marble interiors gleam in amber light. Relax in a dark wing-back chair and listen to live music as a bartender artfully mixes your drinks.

SO LOUNGE

SO LOUNGE Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
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SO LOUNGE

POOL LOUNGE

POOL LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
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Evening
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POOL LOUNGE

See all our bars
See all our restaurants and bars
4.6/5 ALL Rating 3,708 reviews

Our guest reviews for
Sofitel Rabat Jardin des Roses

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,990 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Houssem Business - 26/11/2019 Confirmed reviews ALL
« Excellent experience »

I would like to thank especially Naouel and Fatima Zahra from the reception and Bouchra from the restaurant (breakfast).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Houssem Eddine B., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 20/11/2019 Confirmed reviews ALL
« Extraordinary »

The stay was exceptional, from the warm greeting during check-in, to the genuine welcoming hospitality to the Tapa/bar professionals. The stay was extremely pleasant. Sofitel is consistently exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear UMETRIA THOMAS D., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation

Gabriel O. Business - 19/11/2019 Confirmed reviews ALL
« very satisfied thank you »

Old returning customer that was happy to be back at Sofitel Des Roses. The staff Hasnaa from guest relations and Hasnaa and Naoual from reception were very helpful and made my stay enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel O., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation

Daniel Business - 18/11/2019 Confirmed reviews ALL
« Excellent - as always!!! Especially the hotel team »

Have been staying in this hotel for the last 25 years or so. The hotel team is simply great!!! Nevertheless, the rooms are getting a bit "old" lik all of us, especially in the bathroom area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel S., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

George K. Business - 18/11/2019 Confirmed reviews ALL
« Great! »

Good service especially in the club lounge on the 8th floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear George Mubanga K., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Chaouqi G. Business - 16/11/2019 Confirmed reviews ALL
« Tour Manager Gate 1 »

The overall services were really amazing, the guest-relation staff was very professional and efficient, particularly MS Fatima Zohra, as well as the front desk collaborators too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed C., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jian Solo - 10/11/2019 Confirmed reviews ALL
« Luxury hotel with many amenities and Beautiful gardens »

Except for 2nd breakfast when we were underserved duo to a sudden surge in number of guests coming for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JIAN GUO N., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience in the breakfast restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tarek A. Business - 09/11/2019 Confirmed reviews ALL
« Perfect »

All the employees at the front desk were perfect ، they had helped our delegation ، they were Friendly and helpful ، I remember (Hasna & Amin & Kadir & Iman & Hasna& Noual) Thank you very much .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tarek A., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation

M. Business - 08/11/2019 Confirmed reviews ALL
« Excellent Hotel »

My last experience was very short (3 nights) but really pleasant like always

Our hotel has responded to the review
Our hotel has responded to the review

Dear franck M., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jean P. Business - 07/11/2019 Confirmed reviews ALL
« Beautiful »

I had a wonderful stay at Sofitel Rabat Jardin des Roses. I would like to acknowledge the professionalism of Imane (reception), Hasna (Guest Service), Naoual and Salma. Moreover, Said from the Laundry service really took good care of me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean P. K., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasnaa - Guest Relation

Anonymous Couples - 06/11/2019 Confirmed reviews ALL

Wonderful experience - very nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear deborah b., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation

Ali Business - 30/10/2019 Confirmed reviews ALL
« Excellent stay »

Great stay at Sofitel Rabat, I really recommend this 5 star Hotel. It was a very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALI S., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stewart Business - 30/10/2019 Confirmed reviews ALL
« Great »

Nice experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear stewart e., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A. A. Business - 30/10/2019 Confirmed reviews ALL
« Very nice hotel that I recommend for everyone who visits Rabat. »

My stay in Sofitel Jardin des Rose was just comfortable. The staff was helpful and professional, especially the frond desk one. I had the chance to meet one of the most professional and experienced staff, mainly Hasnaa Yassine, Fatim Zohra and others. Also I would like to thank the portes for their great effort during arrival and departure day. All in all, Sofitel Jardin des Roses is the best place where professionalism and comfort meet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abderahman A., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GUEST RELATION

Larbi E. M. Business - 28/10/2019 Confirmed reviews ALL
« In 1 word excellent »

As usual best location best comfort best hotel Best people ..in the reception luggage Portage in the 4estaurant and in every location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larbi El m., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation

Abdulrahman Business - 27/10/2019 Confirmed reviews ALL
« The view to garden was incredible. It is worth paying the price for the room! Absolutely beautiful. You could easily spend days in the room! »

I liked how the staff were very considerate , the room space and how clean is the hotel. Great location, close to the big garden. Very safe area, great staff espesially Mrs, Hasnaa YASSINE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman A., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation

P. J. Business - 26/10/2019 Confirmed reviews ALL
« The sofitel Rabat is good never had a bad stay »

Food in the Moroccan restaurant was excellent so was the fish restaurant el patio breakfast was great and sophia and bougha looked after me with excellent service I was in room 409 and the maid was very good but I did not know her name to thank her overall the service during the week was very good the only suggestion for improvement is now the bank has closed and I have to change money at reception they should have a good selection of cash ie 20mad and 50mad notes as I tend to use these for tipping the staff otherwise no complaints about my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. p., We very much appreciate your comments regarding your stay at the Sofitel Rabat Jardin des Roses. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation

C. B. Business - 24/10/2019 Confirmed reviews ALL
« Very inconsistent customer service - disappointing for such an expensive stay »

Starting even before I arrived: it was extremely difficult to book transport from the Rabat airport to the hotel. Two emails went unanswered -- I had to call seven times (SEVEN!) before I was assured, rather impatiently, that they would arrange a taxi. Once I arrived things were not much better. Your front desk staff all seemed sour, humorless and unhelpful, especially so when I checked out. Room service responded to my requests about 60% of the time -- many times my requests were ignored. The only bright lights were a *few* of your staff: Tarik, and two of your concierges: Ahmed and Adil.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Cecilia B., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 22/10/2019 Confirmed reviews ALL
« Not as good as I expected. »

The experience was not as good as I expected from the Sofitel brand. Other than the breakfast restaurant the food was pedestrian and the service was extremely slow- it took over an hour to get dinner one night at the Moroccan restaurant and this level of service or non-service was the same at the other restaurants and bar. My room was clean but the other areas of the hotel e.g. the meeting rooms I was in looked in much need of remodeling with old musty carpets and chairs with holey seat covers. The meeting room service was a disappointment with poor hygiene with meeting glasses being wiped with cloth and replaced on the table as if they were new clean glasses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadine R., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation

Susana Families - 22/10/2019 Confirmed reviews ALL
« Not a 5 star hotel »

It was a little disappointing: we were expecting a 5 star hotel and it was far from it. We got there late (about7 PM) and after a slow process to get our rooms we both found out that none of the rooms were ready. Came down to inform the front desk and we were assigned new rooms (this time with the view to the street rather than the nice swimming pool view we had before) and again one of the rooms still was being serviced. Not my idea of 5 star service and attention to detail. The hotel needs upgrade - the furniture/pillows in their Moroccan restaurant is falling apart. Having said that the food in this restaurant was very good and the service was impeccable. Sesana (?- not sure of the name) was wonderful, attentive and very helpful with her recommendations ; a true professional. 5 stars to her and to the food in this Restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susana L., Thank you for taking the time to tell us about your experience at the Sofitel Rabat Jardin des Roses. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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