Hotel - Sofitel Harbin
Sofitel Hotel Sofitel Hotel

Sofitel Harbin Hotel

4.5/5 975 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TAIPING INTL APT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Badminton  (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hous
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ABB1.5 km / 0.93 mi ERICSSON1.5 km / 0.93 mi MITSUBISHI MOTORS7 km / 4.35 mi SAMSUNG4 km / 2.49 mi
CARGILL20 km / 12.43 mi GENERAL ELECTRIC2.8 km / 1.74 mi NORTEL7 km / 4.35 mi

Exhibition centre

EXHIBITION CTR2 km / 1.24 mi

Your meetings and events

Illuminated Chinese-inspired chandeliers hang from the ceiling of a refined ballroom, walls graced with beautiful paintings. Modern technology weaves its way through meeting rooms, fitting them out with cutting-edge audio-visual and multimedia systems.Harbin meetings and events find a spectacular host in Sofitel Harbin, with its state-of-the-art conference facilities and the expert service of its Inspired Meetings Planners.Venues include the 630 sqm pillar free grand ballroom and 6 additional function rooms in a variety of sizes. A private entrance and car park is available for the convenience of your event participants.

Sofitel Harbin Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CONCORDE 45 m2 3 m 20 14 16 25 1
LOIRE BOARDROOM 45 m2 3 m 0 14 16 0 0
SEINE BOARDROOM 45 m2 3 m 26 14 16 0 0
LOUVRES 105 m2 3 m 0 30 36 63 6
TUILERIES 105 m2 3 m 0 30 36 63 6
CHAMPS ELYSEES 630 m2 6 m 500 140 144 336 40
    • Flipchart
    • Indoor and Outdoor facilities
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Wedding co-ordinator
    • Fine Cuisine
    • Wedding ceremony
    • Accommodation
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Stay in a luxury Superior or Deluxe Room featuring golf course views, 37" flat screen TV with USB plug for direct music and movies, bathroom with translucent glass wall, complimentary broadband in-room Internet and free WIFI in public areas.

  • 321 rooms
  • 143 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 ALL Rating 1,662 reviews

Our guest reviews for
Sofitel Harbin

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 975 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jessi Families - 16/01/2020 Confirmed reviews ALL
« Z J. »

It was a pleasant stay, the housekeeping staff and lounge staff were very helpful. Rooms are quite tight as it's hard to fit in all the extra luggage we brought for the weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessi, We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. but for room size maybe a little small because the hotel was built in 1996. I am sorry for your inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager

Couples - 06/01/2020 TripAdvisor review
« Pleasant stay »

Hotel was good. Club facilities were good. However location was a little far from places of interest but with local taxis it was easy to get around. Staff were pleasant and helpful. There was an indoor pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest , Bonjour from Sofitel Harbin, Thank you for sharing your experience with us.and we are sorry for the inconvenience about the location. We would like to thank you very much for your good comments.and we look forward to your next stay at Sofitel Harbin. Sincerely, Lisa Yang gem@sofitelharbin.com

Family - 28/12/2019 TripAdvisor review
« Next to shopping center , very good location »

We stayed here 23-25 and 27-28 Dec I choose here as its part of accor group and I have stayed few time in diff Sofitel hotel so I expected a good service as well in here. Porters in Harbin don't help you with luggage, they just stand there and do nothing. The check in desk don't really speak English that well. I travel with my parents and sister and family, but our rooms are quite way apart. Which is quite inconvenient for us My room is not really cleaned properly and there is blood in one of the pillow (no one is having nose bleed btw) so it's quite disappointing to have this experience I did send another request to make sure we are not so far apart in our room in the next stay but it also didn't happen. Bfast was alright, as we can't expect much in Harbin but it's better than the food outside I hope they can improve the service and be more kinder to foreigners

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour my dear guest, Highly appreciated to stay with us and sincerely apologize for inconvenience of your experience at Sofitel Harbin. I deeply regret that you received a welcome was far below the standards which we set for ourselves. Please rest assured that we have taken strong measures regarding the individual concerned and that I have thoroughly briefed to department managers on this issue and already set the proper procedure to follow in the future. I am confidence that your experience will be greatly improved in future. Once again, please accept my sincerely apology and hopefully enjoy to stay with us. Lisa Guest Experience Manager

Anonymous Business - 25/12/2019 Confirmed reviews ALL

It was a pleasant stay as usual. Staff members are very caring, they went out of their ways to help me when I had problems with my room key.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour my dear guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and you mention the BKF issue the Chef team will pay attention and improve the quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin ge…

Martin Business - 01/10/2019 Confirmed reviews ALL
« Longtherm stay »

I just stay 3,5 months in the Sofitel and it was a pleasure ! It is a little bit old style but really clean, also the personal was really helpful !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Anonymous Business - 24/09/2019 Confirmed reviews ALL
« Nice hotel but too hot »

Very nice hotel but rooms were too hot! Need more AC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Greeting from Sofitel Harbin. Thank you for share your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Due to the temperature difference between the morning and night, different room's temperature by different locations, I report to the engineering department to pay attention the problem,we fix it as soon as possible. Once again, please accept my sincerely apology and hopefully enjoy to stay with us in future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Mr H. Couples - 24/09/2019 Confirmed reviews ALL
« Mr H. »

This is my 5th or 6th times to stay here, can't remember. I enjoyed this stay quite a lot as I was arranged in a new type room, very comfortable. The downside is the kitchen, I used to have room service but the foods are not quite hot. Most of the time is only warm, it is quite disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was report your feedback to our F&B department, We well fix this problem as soon as prossible, wish you back again and have good experience. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

William C. W. Business - 18/09/2019 Confirmed reviews ALL

As always - the service is good and the rooms are great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Anonymous Business - 28/08/2019 Confirmed reviews ALL
« Comfortable »

Nice as usual. A home from home because I stay so often

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Anonymous Business - 22/07/2019 Confirmed reviews ALL
« fine »

fine, nice service, finally cool air and clean room, more suitable than previous experience.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

D Business - 11/06/2019 Confirmed reviews ALL
« Great hotel in Harbin for short or long stay »

Always great service, noce rooms, good location

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. D., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Nick R. Business - 06/06/2019 Confirmed reviews ALL
« Pleasant stay »

Overall it was ok. A couple of minor problems. When I checked in no had realized I have a Sofitel gold card even though I’ve often stayed at the hotel. But the staff in the Club lounge were really nice as usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nick R, Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Tracy Business - 31/05/2019 Confirmed reviews ALL
« worest experience ever »

The worest experience. Staffsare nice and good. But I cannot sleep well cause the worest air conditioner i never met before, no cold air even though I set the lowest temperature and max air flow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

George Business - 22/05/2019 Confirmed reviews ALL
« good service, bad smell of smoke »

the check-in service was very nice. The room smelled bad and was too hot. The AC control unit did not work. My colleague also told me that his room smelled bad and had the same problem with the AC unit.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. George , Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

T. Business - 12/05/2019 Confirmed reviews ALL
« first day is good, but sencond and third days are worse »

first day from checkin to checkout good but other days I do not have any explanation and free charge drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Business - 03/05/2019 TripAdvisor review
« 2 night stay »

hotel is very old and location is not ideal especially if you want to visit the old city or the wanda indoor ski center. the interior looks very tired. breakfast quality needs to be improved considerably. not sure the value for money. my room was also very warm throughout the night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Family - 02/05/2019 TripAdvisor review
« Good location »

First of all, Thank you for complete my requests (connecting room and late check-in). Anyway I and me family waited for check-in so long time because of missing something in your payment system. I'd booking in advance payment but your staff said nothing. Hopefully that this event will not happen again. But overall, everything is fine. except air conditioner was not cold.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Guest Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Ck Couples - 18/04/2019 Confirmed reviews ALL
« Good »

As always very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Steve B. Business - 08/04/2019 Confirmed reviews ALL

As always very comfortable .

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. Stephen B., Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

Clematis Business - 03/04/2019 Confirmed reviews ALL
« OK but not excellant »

room was a bit untidy, others as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clematis, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin ge…

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