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Novotel Pune Nagar Road Hotel 5 stars

Customer review rating 4.2/5 3,996 reviews

ALLSAFE approved hotel

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Novotel Pune Nagar Road
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+ 19 Services

Hotel extras

  • 5-minute drive from Pune International Airport (PNQ)

  • 11,000 sqft of banqueting space - 1 ballroom, 6 meeting rooms can host from 10 to 400 guests

  • 1 multi-cuisine restaurant, 1 Bistro, 1 Patisserie and 2 Bars - 1 Pool side Bar & 1 Lobby Bar

  • Located in close proximity to the business district in Pune

  • 50% discount on second room for kids up to 16 years

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Pune International Airport Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

Novotel Pune Nagar Road

Weikfield IT City Infopark
Viman Nagar
411014 pune
india

Tel: +912067056000

Fax: (+91)20/67056001

Check-in from 14h00

Check out up to 12h00

  • By plane

    Pune International Airport At 3km / 2 miles - Shuttle paying

  • By train

    PUNE STATION At 6.1km / 3.79 miles

GPS :18.558987, 73.910925

Companies

  • ALL SCRIPTS 7.0 km / 4.35 mi
  • AMDOCS 7.0 km / 4.35 mi
  • AXA 1.0 km / 0.62 mi
  • BANK OF NEW YORK 7.0 km / 4.35 mi
  • BARCLAYS 4.0 km / 2.49 mi
  • CITI BANK 5.0 km / 3.11 mi
  • DEUTSCHE BANK 3.0 km / 1.86 mi
  • GE 4.0 km / 2.49 mi
  • HSBC 2.0 km / 1.24 mi
  • IBM 3.0 km / 1.86 mi
  • JOHN DEERE 7.0 km / 4.35 mi
  • MAERSK AP MOLLER 0.5 km / 0.31 mi
  • SYMANTAC 8.0 km / 4.97 mi
  • VODAFONE 8.0 km / 4.97 mi
  • WNS 0.5 km / 0.31 mi

Your meetings and events

Novotel Pune offers indoor & outdoor banqueting space of a total 11000 sqft. An elegantly designed divisible ballroom accommodating up to 400 guests and 6 Meeting Rooms with a capacity of 10-60 guests. We offer dedicated event manager for every event.

Room descriptions and layouts

9 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

With modern, well designed rooms & suites offering option of king or twin beds, LED TV, minbar, tea, coffee machine, WIFI & access to fitness centre. Executive room offers additional facilities such as enhanced bathroom amenities, bathrobe, and slipper. Executive room promises comfort with access to Premier Lounge, complimentary Local Airport Transfers & breakfast, all day refreshments and cocktail hours in the evening and a range of in room facilities. Comfortable for Up to 2 adults and 1 children.

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Our Signature - all day dining restaurant offering sumptuous Indian and international flavors off the interactive cooking stations. An ideal place for Sunday Brunch with lavish buffet.

BAR CODE

Lobby Bar

Non contractual photo

FUZION

Type of cuisine: Bistro

Explore the mouth-watering delicacies from around the world with a choice of classic and contemporary cocktails.

CRUST

Type of cuisine: Cafe

Indulge in oven-fresh delights, cakes & pastries or savour the pleasures as a take away.

SOAK

Type of cuisine: International

A mesmerizing open air poolside restaurant & lounge serving sumptuous delicacies with range of concoctions and groovy lounge channel music.

BAR-CODE

Relax and unwind at the cozy lounge with exclusive range of wine & spirits

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Pune Nagar Road

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,996 reviews

TripAdvisor Rating 4.5/5

1,948 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Akhilesh Families - 21/09/2021 Confirmed reviews ALL

The staff was cooperative (except one) and although it was just a day stop at Novotel, the hotel cooperated very well and the premises was thoroughly clean ..

Dear Akhilesh T., We very much appreciate your comments regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sukhbir Singh General Manager

Not upto the normal Novotel Standards

TripAdvisor rating 2.0/5

ashah37 19/09/2021 TripAdvisor review

In the name of covid protocols there was no service available on behalf of the hotel. Carry your own luggage, even in the breakfast you have to wait at the live counters which led to overcrowding at the live counters. Instead of things from the live counters were served on the table less rush would have been there. The food taste was just average.

Dear Guest, Thank you for taking the time to give your feedback on your recent stay. Your feedback is extremely important to us as we strive to improve our services with each stay. The safety and security of our guests is always a top priority. We are empowering our team through trainings, to allow them to ensure that all guests follow Covid protocols, which are designed to ensure the safety of guests in the time of a global pandemic. In keeping with our endeavour to ensure total safety against Covid, we are encouraging self-service for luggage as it prevents multiple people touching guest luggage, hence minimising risk. We've taken note of your feedback about the breakfast arrangements and the food that was served. I am sorry that the experience that you had, did not meet your expectations. However, we are working on your feedback and I am confident that we will be able to turn your experience around if you give us another opportunity to be at your service. I look forward to welcoming you back and reassuring you of our best attention and care.

Hotel was well located for the purpose of our visit to Pune

Customer review rating 4.5/5

Krishna K. N. Families - 16/09/2021 Confirmed reviews ALL

Generally satisfactory

Dear Krishna Kumar N., We very much appreciate your comments regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sukhbir Singh General Manager

Comfortable stay

Customer review rating 4.5/5

Ganesh Business - 14/09/2021 Confirmed reviews ALL

Cooperative staff. Special mention - Shivaji & Shweta from front office. Good food and house keeping. Maintaining fairly good COVID 19 discipline.

Dear Ganesh P., We very much appreciate your comments regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sukhbir Singh General Manager

Good location. Good view from the 9th floor.

Customer review rating 3.0/5

Kavita G. Couples - 13/09/2021 Confirmed reviews ALL

Stay was good. But I was not happy with the quality of the food served at the buffet breakfast. Sambar was not fresh and tasted awful. Few other dishes like vermicelli upma, were pretty bland. Evening service at the bar was very poor and slack.

Dear Ms. G., Warm greetings from Novotel Pune!! Your feedback has provided ample and specific inputs for us to work upon and improve. My team and I are committed to ensure your future experiences. On your next visit Our Executive Chef, would be happy to meet with you in person and tailor-make some dishes based on your preferences and expectations. It is our hope that you will give us the opportunity to serve you better in the near future. With warm regards, Sukhbir Singh General Manager

Well located, Good stay

Customer review rating 5.0/5

Supriya M. Business - 13/09/2021 Confirmed reviews ALL

...........................................................................

Dear Supriya M., We very much appreciate your comments regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sukhbir Singh General Manager
Customer review rating 1.0/5

Shekhar K. Couples - 13/09/2021 Confirmed reviews ALL

The charges taken from me is double the actual. No invoice given after advance payment as well as at the time of check out.

Dear Mr. K., I would like to apologize most sincerely for your hampered experience at the hotel. I have no excuses to offer, but certainly believe that we missed an opportunity to provide you the service expected of us. Please be assured that we have noted your concerns and measures are in place to apply. I completely understand your concern and request you to please treat this incident as non-representative of the Novotel experience and give us another opportunity to provide you a better experience. Also we have emailed the copy of invoice on your registered email id. Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Good stay

Customer review rating 4.5/5

Avinash B. Friends - 12/09/2021 Confirmed reviews ALL

Good food Spacious room Good COVID prevention mechanisms put in place (sticks to press the floor no)

Dear Avinash B., We very much appreciate your comments regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sukhbir Singh General Manager
Customer review rating 2.5/5

Aakash Business - 10/09/2021 Confirmed reviews ALL

Food was not good

Dear Mr. K., Warm greetings from Novotel Pune!! Your feedback has provided ample and specific inputs for us to work upon and improve. My team and I are committed to ensure your future experiences. On your next visit Our Executive Chef, would be happy to meet with you in person and tailor-make some dishes based on your preferences and expectations. It is our hope that you will give us the opportunity to serve you better in the near future. With warm regards, Sukhbir Singh General Manager

Very bad, and worst

Customer review rating 0.5/5

P B. L. Families - 10/09/2021 Confirmed reviews ALL

Even we booked three rooms, hotel staff allotted us two rooms, told us that , yes we agreed and can see in your voucher you paid for three rooms but our computer shows only two rooms, from 7-30 to 10-30 hotel staff Keep us hooked in the lobby, every time Saying that wait 10 mins we mailed the company as soon as we get reply we allotted third room , since three families are together The other family could not enter the room, leaving the other family stranded in the lobby., lastly we paid again for third room then hotel staff allotted the third room, till today they did not returned our money and not apologised, If hotel accepted the booking from third party/company then it’s their issue, once customer shows receipt of booking you have to believe on receipt and must allot the room. If you not believe the company like make my trip or Goibibo then don’t take business from them

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Pune Nagar Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Sukhbir Singh General Manager

Well located

Customer review rating 3.0/5

Saurabh P. Couples - 09/09/2021 Confirmed reviews ALL

The suite seemed to be good but there are stinky smell of cigarette smoking in one of the washrooms.Overall ok experience.

Dear Mr. P., I would like to apologize most sincerely for your hampered experience at the hotel. I have no excuses to offer, but certainly believe that we missed an opportunity to provide you the service expected of us. Please be assured that we have noted your concerns and measures are in place to apply. I completely understand your concern and request you to please treat this incident as non-representative of the Novotel experience and give us another opportunity to provide you a better experience. Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Worst experience ever

Customer review rating 0.5/5

Niraj A. Families - 08/09/2021 Confirmed reviews ALL

Had booked 4 rooms and while booking only had asked for 1 room for early check-in ,but not given. my wife had done the check-in and was carrying 4 bags, she was asked to carry her own bags ,,is it ibis or Novotel, but after a conversation the staff ,eventually thay did send the bags at our room. We were not informed about their only buffet system in the restaurant , al- carte you order in the room, I don't understand if we can order in the room them why not in the restaurant, if we were informed about it ,we definitely would not have booked it. Drinks are allowed , As far as we can understand they were only interested in making money as in room service no accor discounts. The service was a new level low. When did accor group hotels start char6 for 8yrs and 9 yes children without informing us. The restaurant manager mr prasad made our whole dinner the worst expe6 at accor gruop hotels ever. Firstly they were asking us the mail of extension for accor membership to honour the discounts. He says they have been instructed to ask ,with lot of arguments he agreed , then we requested him to honor 2 certificate as the existing was expiring this month which he refused citing his intigrity, that is okay accor8 to rules but he could have but charging us for kids and then not giving discount on their charges saying that it is already discounted. Had ordered drinks , we all dot up to take food the server came running that you have to pay for your drinks , as if we were running from there. Horrible... Horrible and horrible. Worst than a normal no star hotel

Dear Mr. A., I would like to apologize most sincerely for your hampered experience at the hotel. I have no excuses to offer, but certainly believe that we missed an opportunity to provide you the service expected of us. Please be assured that we have noted your concerns and measures are in place to apply. I completely understand your concern and request you to please treat this incident as non-representative of the Novotel experience and give us another opportunity to provide you a better experience. Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Useless staff

Customer review rating 0.5/5

Gummadi A. R. Couples - 07/09/2021 Confirmed reviews ALL

I had booked 2 rooms for my stay at the hotel of which 1 was my Accor plus stay plus benefit and the other was paid basis. The hotel reception person was so pathetic he made us wait for 45 minutes for check In saying the complimentary stay is only on availability basis though I showed him the confirmation mail as well as pre check in of my stay on the Accor app as well as my mail. He also mentioned it’s the Accor app and not the hotel app so he cannot give us the room! You guys have to figure out what this rubbish was about! We had to call the manager and explain everything and finally about an hour or so we got to check in after the manager understood the problem! Room given to us was not clean as well! Overall an extremely disappointing experience!

Bad stay

Customer review rating 0.5/5

Sandeel Couples - 06/09/2021 Confirmed reviews ALL

Lot of waiting time for check-in, provess is very lengthy

Dear Mr. B., Warm greetings from Novotel Pune !! I have directly addressed this feedback with the manager in charge to take this up strongly with the team and avoid such recurrences in service. Please do accept my sincere apologies for the same. Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests. We look forward to welcoming you again soon to Novotel Pune. It is my most earnest and sincere request that you allow us the opportunity to do so. We hope that your next visit with us will be Magnifique. With warm regards, Sukhbir Singh General Manager
Customer review rating 4.5/5

Anonymous Couples - 06/09/2021 Confirmed reviews ALL

Good stay

Not a good stay at all

Customer review rating 0.5/5

Shashank S. P. Solo - 06/09/2021 Confirmed reviews ALL

Horrible service, delays, long wait times, unprofessional and non cooperating staff.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Pune Nagar Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Sukhbir Singh General Manager

Stay review

TripAdvisor rating 5.0/5

Voyage12538862411 Business - 04/09/2021 TripAdvisor review

It was a great experience during this stay. We were served well in all aspects and a special word of appreciation to the Manager called by as KJ..the food was great and the service was excellent..keep it up !

Dear Guest, Greetings from Novotel Pune! Thanks for leaving us such a wonderful review. We are thrilled that you loved our hospitality; our staff will definitely be happy to read what you wrote. We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Warm Regards, Sukhbir Singh General Manager

Weekend City Break

TripAdvisor rating 5.0/5

asborkar65 02/09/2021 TripAdvisor review

Novotel Pune is lovely hotel ,close to Pune airport ,yet very peaceful and quiet inside Been here recently on a weekend taking a break from work Check in was good though could be speeden up by allowing Accor plus members atleast to send in all documents by mail beforehand and keeping separate counter for priority check in .Staff at counter do make up with thei rpleasing and welcoming attitude Rooms and common areas are clean ,covid appropriate preventive measures in place In house restaurant The Square has a good buffet for meals ,Food is good ,tasty ,all at restaurant ready to attend to you without bothering or disturbing you Big thanks to Ratnesh and TJ for promptly attending to issue raised by me and solving it From tourist point of view ,veryclose to airport and easy to visit all sites in pune Aga khan palace is very close almost walkable distance

Dear Guest, Greetings from Novotel Pune! Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, TJ and Ratnesh are truly gems to have on our team! We count ourselves lucky for customers like you. It feels great when we are able to meet your expectations. Your constructive feedback has been shared with the team and I assure you that we shall endeavor to better our service and guest experience. Our main aim is to delight all guests during their stay in Novotel Pune. We look forward for your return in the future! Warm Regards, Sukhbir Singh General Manager

Borderline pathetic.

TripAdvisor rating 2.0/5

Prasanna K 01/09/2021 TripAdvisor review

The check in and check out takes around half an hour. The special requests at the time of booking are completely ignored. They are unable to provide BASIC services when the hotel is full, which is always the case as they've turned this property to another IBIS. ALL IN ALL, not a happy experience at all. I don't see myself going here again. And lastly, I am pretty sure they do not value feedback as there are no changes visible from the last time I visited.

Dear Mr. Prasanna, I would like to apologize most sincerely for your hampered experience at the hotel. I have no excuses to offer, but certainly believe that we missed an opportunity to provide you the service expected of us. Please be assured that we have noted your concerns and measures are in place to apply. I completely understand your concern and request you to please treat this incident as non-representative of the Novotel experience and give us another opportunity to provide you a better experience. Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Good and comfortable stay

TripAdvisor rating 4.0/5

Sanjivkhanna 12/08/2021 TripAdvisor review

A great hotel although off city limits. The check in process was little slow possibly due to weekend rush. The food was great and the service upto the mark. Will definitely stay again at the property in future

Dear Mr. Khanna, Thank you very much for sparing your valuable time to review us. Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

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