SO/ BANGKOK Hotel 5 stars

It's been a tough time for this stay, due to the Coronavirus situation. I sent emails before booking, the Club Signature team answered me very detailedly, made me understood that the hotel was taking good care of the virus control so made me relived. I have to change my previous reservation due to the cancel of my flight. It is well been adjusted by the reservation team forward to this, thanks. The customers are fewer, contrast to the previous stays I've been experienced. Most service men are wearing masks when they are providing services. In the most important places, like the exit, elevator door or the reception, you could easily find a sanitizer. On the other hand, customers could easily get a complimentary face mask from the front desk so that we could find a best way to protect ourselves. You can see that the hotel has done its best measures to keep customers' health. I'm very grateful on that. Even though the customers are fewer, the quality of the service hasn't changed. My beloved best restaurant Red Oven always serves best quality of breakfast. The fresh coconut is always the best. The service man, Martin, gives us the shinning smile and upmost kind service as always. He's definitely the best guy in the restaurant. The food in the restaurant is perfect. One little disappointment is the oyster. The oyster served at the weekend brunch is perfect as always, but it is much worse quality at the dinner buffet at Friday night. The chef has tried his best to replace other oyster for me, but it is unluckily still tastes bad. Last but most importantly, the best team in the hotel, Team Club Signature, always the best. Shi, Mook, Noom and all the other guys are the best as always. They provide all the best service in the hotel and the best delicate food and beverage in the hotel too. When you are at the executive lounge, you must be feeling all-time relaxed and been well taken care of. I enjoy the time in Club Signature for every minute so I always spend my time there if possible. Thanks for the whole team. I remembered one day I've had a busiest day at the day time so I've missed the happy hour for about 5 minutes. When I sneaked in the quiet place Club Signature, Mook found me tired, then she kindly offered me a cup of sparkling wine which is my frequent choice during happy hour. That was very nice though, made me better a lot in a short while. Thanks again to Mook. I'll recommend the hotel from the bottom of my heart and I hope the special situation will pass quickly so that I could return soon.

My fiancé and I had an amazing experience at your hotel! The staff was very pleasant, hotel room was beautiful, and the location was great.

The small details in the service field makes you feel so special and really well take care of. The rooms was great and the breakfast extravagance. The pool at night time and gym is just amazing. The staff is super helpful, and we are coming back for a week in a year. Perfect location to explore Bangkok and with the park view you really get a New York feeling. Exceptional!

From the moment we checked in we were treated like the most important people in the room. Every staff member had a smile ear to ear everytime we passed them, despite this being a tremendously hard time for the tourism industry. Our room was beautiful and housekeeping did a fantastic job of daily maintenance and turn-down service. The buffet breakfast was vast and of high standards. We looked forward to it each morning! Park society was an incredible dining experience and our waiter was fantastic. I will absolutely dine there again. Just the little details like every time we left the hotel without prompting taxis were organised for us and the staff communicated with the drivers on our behalf. We were lucky enough to enjoy some Spa treatments too which were of very high standards and incredibly relaxing. As travel agents we will not be able to speak of your hotel highly enough to our customers. Our stay was perfection. You certainly will have our business again in the future and will certainly recommend your hotel to our customers as well as friends and family. Thank you!

Our stay at So Bangkok was the best we have ever had. The service was incredible- on time with everything, so polite and always making sure you have everything you need. Mook, Top and Chi were absolutely amazing our whole stay and I highly recommend you go and stay there even just to receive the service we got from them. Thank you so much

Could not fault the experience. The staff were friendly and helpful. The breakfast buffet was top class. The roof top bar had a great vibe and to top it all off we were upgraded with our room to a gorgeous water suite.

I stayed in SO/ Bangkok for 2 nights, overall it was great, the food quality of Red Oven was exceptional. However, when I checked out, I accidentally left a bottle of facial wash in the bathroom which was brand new. When I called SO/ front desk and asked about the item the next day, they said that the housekeeping team did not find anything, which was clearly not true. I could not understand why the housekeeper would just discard such item which looked completely new and did not have any resemblance of something that someone would just throw away, yet they decided to do so. Honestly I’m quite disappointed with this outcome. My stay was close to perfect until such negligence happened.

Team at club floor and also concierge are great. Always smiling and making our stay comfortable. Special shout out to Art and his team downstairs, and Nook, Mook, Mai and Tony ( hope spelling is correct) and the entire team at club lounge, too many to spell all out. You all make the difference. Thanks and will see you all again.

Really loved the decor and the check in experience. Everyone was super helpful and super friendly, always with a smile and willing to help. Rooms are also great.

Friendly stuff but the hotel’s facilities does not reach 5* level

Very comfortable stay with spacious rooms, unreal views and nice facilities. The buffet breakfast had so many options and delicious food, I didn’t need to eat until evening. Very helpful staff, assistance offered during all interactions but extremely expensive for drinks at the bar

We had an amazing time at the the Sofitel. The staff took very good care of us; we had several questions such as booking tours and sending mail and they accommodated every ask we had. The room was beautiful and spotless with a view of the park. The offerings at the on-site bars, restaurants and spa were exceptional.

The attention to details are excellence. A complimentary cake was given for my girlfriend for her birthday. The next day, while we were having breakfast, the staffs shocked us with another pancake with Happy Birthday written. Excellent hotel with more than excellent staffs.

Extremely friendly staff, great rooftop bar and infinity pool. Lovely breakfast buffet and clean rooms.

The check in took 30 minutes thats the last thing you want to do after coming off a long hall flight. Great service though and amazing breakfast and location off the highway. Will be back just not a long check in again please!