Mercure Pontianak City Center 4 stars

Name: Mercure Pontianak City Center
Address: PONTIANAK, 78124, INDONESIA
Telephone: (+62)561/577888
Rating: 4.3

Customer review rating 4.3/5 4,629 reviews

ALLSAFE approved hotel

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+ 20 Services

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Mercure Pontianak City Center

Hotel for travellers looking for local and authentic experiences

With its spacious 265 rooms in a contemporary and relaxing design, Mercure Pontianak Hotel in West Kalimantan has set a of new standards for services, style and comfort. A perfect location for business and the only Accor hotel on Equator. For business travelers in need of a place for seminars, conferences, weddings and exhibitions than can accommodate up to 600 participants, modern decorated ballroom and smaller meeting rooms with complete audio visual equipment are available.

The hotel has a strategic location, very close to the business centre, the State/Provincial Governor Office, Museum of West Kalimantan, Kapuas River, Equator Monument and adjacent with the biggest shopping mall complex in town, Ayani Megamall.

Hotel extras

IMac Corner and Free Wi-Fi
Covered parking
Great Facilities : LCD Information, Swimming pool & Fitness Centre
1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking
- Public indoor parking
- Bus/coach parking area
- Well-lit parking
Wheelchair access
Babysitting on request
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
Reception open 24 hours a day
LATE CHECK-OUT UP TO 6PMPaying
Porter
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
MassagePaying
Babysitting on request

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

13 meeting room(s)
Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

For your safety and comfort, we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Restaurants are open with social distancing measures in place. The pool is open with social distancing measures in place (max 10 guests at any one time in the pool and reduced number of lounges). The fitness room is open with social distancing measures in place (max 4 guests at any one time).

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124
pontianak
indonesia

Tel: +62561577888

Fax: (+62)561/768833

Contact email :

Check-in from 14h00

Check out up to 12h00

DAMRI :

By plane
SUPADIO AIRPORT At 10km / 6.21 miles

GPS :-0.055007, 109.348544

AUTOMOTIVE 0.1 km / 0.06 mi
GOVERNOR PROVINCIAL OFFCE 1.0 km / 0.62 mi
INDONESIAN BANK 1.0 km / 0.62 mi
MALAYSIAN CONSULATE 3.0 km / 1.86 mi
MEGA MALL COMPLEX 0.1 km / 0.06 mi
PLANTATION 2.0 km / 1.24 mi
TELECOMMUNICATION 0.1 km / 0.06 mi

Companies

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Room descriptions and layouts

meeting rooms

From 1 to 600

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 10 participants
- U-shaped Room 10 participants
- Board-room 8 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 30 participants
- U-shaped Room 18 participants
- Board-room Configuration is not available for this hotel
- Classroom style 18 participants
- Banquet 30 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 75 participants
- U-shaped Room 25 participants
- Board-room Configuration is not available for this hotel
- Classroom style 40 participants
- Banquet 40 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 75 participants
- U-shaped Room 25 participants
- Board-room Configuration is not available for this hotel
- Classroom style 40 participants
- Banquet 40 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 75 participants
- U-shaped Room 36 participants
- Board-room Configuration is not available for this hotel
- Classroom style 36 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 40 participants
- Board-room Configuration is not available for this hotel
- Classroom style 40 participants
- Banquet 50 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 40 participants
- Board-room Configuration is not available for this hotel
- Classroom style 40 participants
- Banquet 50 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 75 participants
- Banquet 70 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 75 participants
- Banquet 70 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 75 participants
- Banquet 70 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 300 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 100 participants
- Banquet 160 participants
Configuration is not available for this hotel
- Height 2 m
- Theatre style 180 participants
- U-shaped Room 60 participants
- Board-room Configuration is not available for this hotel
- Classroom style 100 participants
- Banquet 100 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 600 participants
- U-shaped Room 150 participants
- Board-room Configuration is not available for this hotel
- Classroom style 250 participants
- Banquet 300 participants
Configuration is not available for this hotel

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Vip ebony	10 m²	2 m	10 participants	10 participants	8 participants	Configuration is not available for this hotel	10 participants
Pulai	35 m²	2 m	30 participants	18 participants	Configuration is not available for this hotel	18 participants	30 participants
Jelutung	56 m²	2 m	75 participants	25 participants	Configuration is not available for this hotel	40 participants	40 participants
Ramin 1	56 m²	2 m	75 participants	25 participants	Configuration is not available for this hotel	40 participants	40 participants
Ramin 2	56 m²	2 m	75 participants	36 participants	Configuration is not available for this hotel	36 participants	Configuration is not available for this hotel
Ulin 1	80 m²	2 m	80 participants	40 participants	Configuration is not available for this hotel	40 participants	50 participants
Ulin 2	80 m²	2 m	80 participants	40 participants	Configuration is not available for this hotel	40 participants	50 participants
Meranti 1	84 m²	3 m	150 participants	50 participants	Configuration is not available for this hotel	75 participants	70 participants
Meranti 3	84 m²	3 m	150 participants	50 participants	Configuration is not available for this hotel	75 participants	70 participants
Ramin	112 m²	2 m	150 participants	50 participants	Configuration is not available for this hotel	75 participants	70 participants
Meranti 2	156 m²	3 m	300 participants	50 participants	Configuration is not available for this hotel	100 participants	160 participants
Ulin	160 m²	2 m	180 participants	60 participants	Configuration is not available for this hotel	100 participants	100 participants
Meranti ballroom	324 m²	3 m	600 participants	150 participants	Configuration is not available for this hotel	250 participants	300 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Syndicated room
Videoconferencing
Audio and video equipment
Podium
Lectern
Day light
WIFI access
Slide projector
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

1 Superior King-Size Bed

Max. number of persons: 4
Area: From 22 m² / 237 sq ft
Views: City View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Twin Beds

Max. number of persons: 3
Area: From 22 m² / 237 sq ft
Views: City View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room with 1 King-Size Bed

Max. number of persons: 4
Area: From 25 m² / 269 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Twin Beds

Max. number of persons: 4
Area: From 25 m² / 269 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

EBONY RESTAURANT

Type of cuisine: International

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Lunch

06:00 - 12:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

EBONY BAR

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Rahardjo Business - 21/10/2020 Confirmed reviews ALL

hotelnya so very good

Ricardo Couples - 20/10/2020 Confirmed reviews ALL

Very good

Yanto Families - 13/10/2020 Confirmed reviews ALL

the service provided by Mr. Rizky was very friendly when I checkin and chackout and also his hotel room was very clean and comfortable.

Dear yanto cahyadi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Susanti Couples - 13/10/2020 Confirmed reviews ALL

The services provided by Mrs. Tita and Mr. Ngurah are very good, and it is very pleasant to live here, health protocols are always maintained, breakfast is also very good, hopefully next time you can return to stay at the Pontianak Hotel again.

Dear Susanti , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Pratomo Business - 13/10/2020 Confirmed reviews ALL

the best service receptionist, very pleasant to stay here and the health protocol is also always maintained, stay on this show and stay healthy, breakfast is also very good.

Dear pratomo , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Ratih Couples - 13/10/2020 Confirmed reviews ALL

the food is very delicious and the service is very good

Dear ratih , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

well located

Eber A. N. S. Business - 11/10/2020 Confirmed reviews ALL

mercure pontianak city one of the best hotel in pontianak with a good service and clean room.

Dear Eber Agung, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Well located

Nugi Business - 08/10/2020 Confirmed reviews ALL

Good room

Dear anugrah {guest_last_name}, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Diani Solo - 25/09/2020 Confirmed reviews ALL

Definitely will be come back again

Dear Diani , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Cahyadi Solo - 24/09/2020 Confirmed reviews ALL

Great

Dear cahyadi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Jumairi Solo - 24/09/2020 Confirmed reviews ALL

Enough

Dear jumairi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Riko Couples - 23/09/2020 Confirmed reviews ALL

Good

Dear riko , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Aspan Friends - 23/09/2020 Confirmed reviews ALL

Definitely satisfy

Dear aspan , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Best service

Wisnu Business - 20/09/2020 Confirmed reviews ALL

Will be back soon, breakfast so yummy. Thank u For the services. Especially mba tita, mba adhe. Stay safe !

Dear satrya , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Divison Manager

Goodstay

Made Business - 19/09/2020 Confirmed reviews ALL

One of Best hotel in this town

Dear himawan, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry fahlevy Room Division Manager

Good Stay

Aldy Business - 17/09/2020 Confirmed reviews ALL

Perfect Location, good design interior and super cozy room

Dear aldy ramadhan , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

"So happy one night stay at mercure"

Dessia Families - 17/09/2020 Confirmed reviews ALL

Sangat menyenangkan selama meginap, staff yg ramah2...cepat respon..mercure is the best...

Dear dessy , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Good stay

Devis N. Business - 15/09/2020 Confirmed reviews ALL

Good service

Dear devis, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Wonderful Stay

Fadli Business - 09/09/2020 Confirmed reviews ALL

So happy and satisfied that Mercure apllied health protocol standard.

Dear fadli , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Arya Business - 20/03/2020 Confirmed reviews ALL

good service, clean in the floor and rooms

Dear Arya Wardana,, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Our most recent 20 reviews

In partnership with TripAdvisor

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ibis Pontianak City Center Hotel
3 stars
At 860 m

Mercure Pontianak City Center 4 stars

Hotel extras

Hotel location

Mercure Pontianak City Center

Companies

Congress centre

Your meetings and events

General equipment

Our accommodation(s)

1 Superior King-Size Bed

Superior Twin Beds

Deluxe Room with 1 King-Size Bed

Deluxe Twin Beds

Our restaurants and bars

EBONY RESTAURANT

EBONY BAR

Our guest reviews for Mercure Pontianak City Center

Our other hotels nearby

ibis Pontianak City Center Hotel

Our guest reviews for
Mercure Pontianak City Center