Mercure Pontianak City Center 4 stars

Name: Mercure Pontianak City Center
Address: PONTIANAK, 78124, INDONESIA
Telephone: (+62)561/577888
Rating: 4.4

Customer review rating 4.4/5 5,229 reviews

ALLSAFE approved hotel

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+ 13 Services

Mercure Pontianak City Center

Hotel for travellers looking for local and authentic experiences

With its spacious 249 rooms in a contemporary and relaxing design, Mercure Pontianak Hotel in West Kalimantan has set a of new standards for services, style and comfort. A perfect location for business and the only Accor hotel on Equator. For business tr avelers in need of a place for seminars, conferences, weddings and exhibitions than can accommodate up to 600 participants, modern decorated ballroom and smaller meeting rooms with complete audio visual equipment are available.

The hotel has a strategic location, very close to the business centre, the State/Provincial Governor Office, Museum of West Kalimantan, Kapuas River, Equator Monument and adjacent with the biggest shopping mall complex in town, Ayani Megamall.

Hotel extras

IMac Corner and Free Wi-Fi
Covered parking
Great Facilities : LCD Information, Swimming pool & Fitness Centre
1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking
- Public indoor parking
- Bus/coach parking area
- Well-lit parking
Wheelchair access
Babysitting on request
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
Reception open 24 hours a day
LATE CHECK-OUT UP TO 6PM Paying
Porter
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
Massage Paying
Babysitting on request

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

13 Meeting room(s)
Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

Wheelchair accessible hotel
Express check-out
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

Accessibility

Wheelchair accessible hotel
Express check-out
Wi-Fi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

- 80 parking spaces
- On site
- Public

Mercure PCC Parking Area
- 80 parking spaces
- On site
- Public

1 Bar(s)
1 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast (Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

Fitness Center MPCC(Extra)
- On site
- Outside

Fitness Center MPCC (Extra)
Pool MPCC
- On site
- Outside

Babysitting on request

Babysitting on request

9 Meeting room(s)
- Business center is wheelchair accessible
- Business center with support staff
- Self service business center
Meeting rooms

9 Meeting room(s)
Business Center
- Business center is wheelchair accessible
- Business center with support staff
- Self service business center
Meeting rooms

Jogging track

Sports activities

Jogging track

Gift shop/newspaper shop
Air Conditioning
- 159 non-smoking rooms
- 22 connecting rooms
- 249 rooms
- 8 floors
English
- Concierge
- Porter
- Safe deposit box at reception

Boutiques/shopping

Gift shop/newspaper shop
Hotel Services And Equipments

Air Conditioning
Hotel informations
- 159 non-smoking rooms
- 22 connecting rooms
- 249 rooms
- 8 floors
Languages spoken at the hotel

English
Services available at reception
- Concierge
- Porter
- Safe deposit box at reception

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124 pontianak
indonesia

Tel: +62561577888

Fax: (+62)561/768833

Check-in from 14h00

Check out up to 12h00

DAMRI :

By plane
SUPADIO AIRPORT At 10km / 6.21 miles

GPS :-0.055007, 109.348544

AUTOMOTIVE 0.1 km / 0.06 mi
GOVERNOR PROVINCIAL OFFCE 1.0 km / 0.62 mi
INDONESIAN BANK 1.0 km / 0.62 mi
MALAYSIAN CONSULATE 3.0 km / 1.86 mi
MEGA MALL COMPLEX 0.1 km / 0.06 mi
PLANTATION 2.0 km / 1.24 mi
TELECOMMUNICATION 0.1 km / 0.06 mi

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Room descriptions and layouts

meeting rooms

From 1 to 600

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 10 participants
- U-shaped Room 10 participants
- Board-room 8 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 30 participants
- U-shaped Room 18 participants
- Board-room Configuration is not available for this hotel
- Classroom style 18 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 75 participants
- U-shaped Room 25 participants
- Board-room Configuration is not available for this hotel
- Classroom style 40 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 75 participants
- U-shaped Room 25 participants
- Board-room Configuration is not available for this hotel
- Classroom style 40 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 75 participants
- U-shaped Room 36 participants
- Board-room Configuration is not available for this hotel
- Classroom style 36 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 40 participants
- Board-room Configuration is not available for this hotel
- Classroom style 40 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 40 participants
- Board-room Configuration is not available for this hotel
- Classroom style 40 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 75 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 75 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 75 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 300 participants
- U-shaped Room 50 participants
- Board-room Configuration is not available for this hotel
- Classroom style 100 participants
- Banquet 160 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 180 participants
- U-shaped Room 60 participants
- Board-room Configuration is not available for this hotel
- Classroom style 100 participants
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 600 participants
- U-shaped Room 150 participants
- Board-room Configuration is not available for this hotel
- Classroom style 250 participants
- Banquet 300 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Vip ebony	10 m²	2 m	10 participants	10 participants	8 participants	Configuration is not available for this hotel	10 participants
Pulai	35 m²	2 m	30 participants	18 participants	Configuration is not available for this hotel	18 participants	30 participants
Jelutung	56 m²	2 m	75 participants	25 participants	Configuration is not available for this hotel	40 participants	40 participants
Ramin 1	56 m²	2 m	75 participants	25 participants	Configuration is not available for this hotel	40 participants	40 participants
Ramin 2	56 m²	2 m	75 participants	36 participants	Configuration is not available for this hotel	36 participants	Configuration is not available for this hotel
Ulin 1	80 m²	2 m	80 participants	40 participants	Configuration is not available for this hotel	40 participants	50 participants
Ulin 2	80 m²	2 m	80 participants	40 participants	Configuration is not available for this hotel	40 participants	50 participants
Meranti 1	84 m²	3 m	150 participants	50 participants	Configuration is not available for this hotel	75 participants	70 participants
Meranti 3	84 m²	3 m	150 participants	50 participants	Configuration is not available for this hotel	75 participants	70 participants
Ramin	112 m²	2 m	150 participants	50 participants	Configuration is not available for this hotel	75 participants	70 participants
Meranti 2	156 m²	3 m	300 participants	50 participants	Configuration is not available for this hotel	100 participants	160 participants
Ulin	160 m²	2 m	180 participants	60 participants	Configuration is not available for this hotel	100 participants	100 participants
Meranti ballroom	324 m²	3 m	600 participants	150 participants	Configuration is not available for this hotel	250 participants	300 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Syndicated room
Videoconferencing
Audio and video equipment
Podium
Lectern
Day light
WIFI access
Slide projector
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view. Mercure Pontianak City Center provides water refill stations in each floor. moreover, hotel also substituted in room plastic bottles with refillable water jugs and provided drinking mugs

1 Superior King-Size Bed

Max. number of persons: 4
Area: From 22 m² / 237 sq ft
Views: City View, Pool side *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Twin Beds

Max. number of persons: 3
Area: From 22 m² / 237 sq ft
Views: City View, Pool side *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room with 1 King-Size Bed

Max. number of persons: 4
Area: From 25 m² / 269 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Twin Beds

Max. number of persons: 4
Area: From 25 m² / 269 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Our restaurants and bars

ROOM SERVICE

Available 24 hours offers local cuisine and Asian fusions

EBONY RESTAURANT

Type of cuisine: International

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Monday 06:00 - 12:00
Tuesday 06:00 - 12:00
Wednesday 06:00 - 12:00
Thursday 06:00 - 12:00
Friday 06:00 - 12:00
Saturday 06:00 - 12:00
Sunday 06:00 - 12:00

EBONY BAR

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,229 reviews

TripAdvisor Rating 4.5/5

872 reviews

2021 TripAdvisor Certificate of Excellence — Certificate of excellence 2021

Wela Families - 24/07/2021 Confirmed reviews ALL

Neat, clean, food are delicious

Dear Wela , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Bella Couples - 24/07/2021 Confirmed reviews ALL

Location oke, near mall, bfast oke, room quite spacious

Dear Bella , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Rian Couples - 18/07/2021 Confirmed reviews ALL

The service is great, very attentive staff are very friendly

Kepada Bapak Rian yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager

Excellent

Fitri Friends - 18/07/2021 Confirmed reviews ALL

Location, breakfast, pool

Kepada Ibu Fitri yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Ibu telah memberitahukan pengalaman Ibu , dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager

Deka Couples - 18/07/2021 Confirmed reviews ALL

The views was pretty good, room is not sound proof but it's OK overall

Kepada Bapak Deka yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager

Sela Couples - 18/07/2021 Confirmed reviews ALL

Very nice, friendly and helpful staff

Kepada Ibu Sela yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Ibu telah memberitahukan pengalaman Ibu , dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager

Ali Couples - 18/07/2021 Confirmed reviews ALL

No complaint, everything was good

Kepada Bapak Ali yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager

Andi Business - 17/07/2021 Confirmed reviews ALL

It's nice to be back, as usual my favorite hotel

Kepada Bapak Andi yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Best Regards Muh. Ferry FAHLEVY Room Division Manager

Pila Business - 30/06/2021 Confirmed reviews ALL

Absolutely great hotel for businessmen

Tri Couples - 30/06/2021 Confirmed reviews ALL

Good

Dinda Couples - 30/06/2021 Confirmed reviews ALL

No complaint at all

Sugiarto Families - 30/06/2021 Confirmed reviews ALL

Great time spend my day with my family at Mercure Pontianak

Rusliyadi Business - 30/06/2021 Confirmed reviews ALL

Location was the best

Srijuni Solo - 26/06/2021 Confirmed reviews ALL

Overall puas

Dear Srijuni , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Stanley Couples - 26/06/2021 Confirmed reviews ALL

Friendly staff, able and quick to facilitate our need, good breakfast variety, and we really enjoy stay

Dear Stanley , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Stani Couples - 26/06/2021 Confirmed reviews ALL

Food are great, the room is clean and spacious the style is modern, the staff is very friendly

Dear Stasya , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Efendi Solo - 26/06/2021 Confirmed reviews ALL

Everything was amazing, no complaint at all, definitely recommend hotel

Dear Efendi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Anonymous Solo - 25/06/2021 Confirmed reviews ALL

Staff was amazing, breakfast was great, overall recommended for stay

Dear Andria , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Nice room

lenal469 15/04/2021 TripAdvisor review

we have great time at mercure hotel pontianak, nice room, good service, clean, do not afraid about covid-19, the room is so clean and get anti covid-19 protocol treatment. The FO and team so friendly n helpfull

Dear Mrs. Lena, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

A good room with a bad window view..

Vacation45843490256 Business - 20/05/2019 TripAdvisor review

This hotel is located near a shopping mall and all staffs are very friendly. Actually the room was not bad, but the view through the window was very bad and I just could enjoy the roof of the buildings.

Dear Value Guest We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, we knew you’re feeling about the room view is not meet your expectation. we already share your comment to our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry FAHLEVY Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

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Hotel extras

Hotel location

Mercure Pontianak City Center

Companies

Congress centre

Your meetings and events

Our accommodation(s)

Our restaurants and bars

ROOM SERVICE

EBONY RESTAURANT

EBONY BAR

Our guest reviews for Mercure Pontianak City Center

Our other hotels nearby

ibis Pontianak City Center Hotel

Our guest reviews for
Mercure Pontianak City Center