Mercure Pontianak City Center 4 stars

Customer review rating (ALL Rating) 4.8/5 1,545 reviews

Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Room descriptions and layouts

13 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view. Mercure Pontianak City Center provides water refill stations in each floor. moreover, hotel also substituted in room plastic bottles with refillable water jugs and provided drinking mugs

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,545 reviews

TripAdvisor Rating  4.5/5  1,250 reviews

Customer review rating 4.5/5

Clarice I. Business - Confirmed reviews ALL

Bussines trip highly recommend!

Dear Clarice I., Thank you for staying and recommend Mercure Pontianak City Center. It is always a pleasure to receive positive feedback and we are glad our hospitality have met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adi Budiarto Duty Manager

good meal good view

TripAdvisor rating 5.0/5

strangervisit Couples - TripAdvisor review

a hotel with a good view and warmth service, all must be well prepared .. such a pleasure to stay here, thankyou for all the amazing and unforgetable services ( front liner and all waiter & waitress )

Kepada Bapak/ Ibu yang terhormat, Kami sangat berterima kasih atas komentar Bapak/Ibu mengenai kunjungan Bapak/ Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak/Ibu telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Front Office Manager

great service

Customer review rating 5.0/5

Jesseline Business - Confirmed reviews ALL

i experienced an issue with the shower head, the officer suddenly came up and change with the new one.

Dear Mrs.Calista Jesseline, We are very appreciated for your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, please accept my sincere apologize for the issue you had that shower head did not work properly. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again in the near future. Sincerely, Adi Budiarto Duty Manager

Good stay , good breakfast, good hospitality

Customer review rating 4.5/5

Slamet T. Business - Confirmed reviews ALL

This time not satisfied all, because the first day stay on 7/2/23 (#343) I cant sleep well until 3 AM, what happenned? Because my neighbour (#345) is an event organizer stayed, the disturb me and very loud voice. And also shut the door very loud every 3 minutes. The next day I complained to your staff but they never reply or apologize about that happennes came to me.

Dear Mr. Slamet T., Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adi Budiarto Duty Manager

Nice stay

TripAdvisor rating 4.0/5

Samuelpas Business - TripAdvisor review

My room was comfort and clean. The service was also OK. The breakfast was good enough with local and international food. The location was in the city central and close to mall and restaurants. I have a nice stay here.

Kepada Bapak Samuelyang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 151 reviews 8.2/10 Location
  • 823 reviews 8.8/10 Room
  • 1,736 reviews 9.4/10 Service
  • 30 reviews 6.5/10 WiFi
  • 1,012 reviews 9.2/10 Food
  • 463 reviews 9/10 Breakfast
  • 457 reviews 9.4/10 Cleanliness
  • 356 reviews 9.1/10 Amenities

Powered by Trustyou

ibis Pontianak City Center

3 stars

At 859 m

See the hotel