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Mercure Pontianak City Center 4 stars

Customer review rating 4.4/5 5,229 reviews

ALLSAFE approved hotel

Mercure Pontianak City Center
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+ 13 Services

Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Massage Paying
  • Babysitting on request
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124 pontianak
indonesia

Tel: +62561577888

Fax: (+62)561/768833

Check-in from 14h00

Check out up to 12h00

  • DAMRI : 

  • By plane

    SUPADIO AIRPORT At 10km / 6.21 miles

GPS :-0.055007, 109.348544

Companies

  • AUTOMOTIVE 0.1 km / 0.06 mi
  • GOVERNOR PROVINCIAL OFFCE 1.0 km / 0.62 mi
  • INDONESIAN BANK 1.0 km / 0.62 mi
  • MALAYSIAN CONSULATE 3.0 km / 1.86 mi
  • MEGA MALL COMPLEX 0.1 km / 0.06 mi
  • PLANTATION 2.0 km / 1.24 mi
  • TELECOMMUNICATION 0.1 km / 0.06 mi

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Room descriptions and layouts

13 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Syndicated room

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view. Mercure Pontianak City Center provides water refill stations in each floor. moreover, hotel also substituted in room plastic bottles with refillable water jugs and provided drinking mugs

Our restaurants and bars

ROOM SERVICE

Available 24 hours offers local cuisine and Asian fusions

Non contractual photo

EBONY RESTAURANT

Type of cuisine: International

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

EBONY BAR

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Non contractual photo

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,229 reviews

tripadvisor

TripAdvisor Rating 4.5/5

872 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Wela Families - 24/07/2021 Confirmed reviews ALL

Neat, clean, food are delicious

Dear Wela , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.5/5

Bella Couples - 24/07/2021 Confirmed reviews ALL

Location oke, near mall, bfast oke, room quite spacious

Dear Bella , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.5/5

Rian Couples - 18/07/2021 Confirmed reviews ALL

The service is great, very attentive staff are very friendly

Kepada Bapak Rian yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager

Excellent

Customer review rating 5.0/5

Fitri Friends - 18/07/2021 Confirmed reviews ALL

Location, breakfast, pool

Kepada Ibu Fitri yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Ibu telah memberitahukan pengalaman Ibu , dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager
Customer review rating 4.5/5

Deka Couples - 18/07/2021 Confirmed reviews ALL

The views was pretty good, room is not sound proof but it's OK overall

Kepada Bapak Deka yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager
Customer review rating 4.5/5

Sela Couples - 18/07/2021 Confirmed reviews ALL

Very nice, friendly and helpful staff

Kepada Ibu Sela yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Ibu telah memberitahukan pengalaman Ibu , dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager
Customer review rating 4.5/5

Ali Couples - 18/07/2021 Confirmed reviews ALL

No complaint, everything was good

Kepada Bapak Ali yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Muh. Ferry FAHLEVY Room Division Manager
Customer review rating 5.0/5

Andi Business - 17/07/2021 Confirmed reviews ALL

It's nice to be back, as usual my favorite hotel

Kepada Bapak Andi yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Best Regards Muh. Ferry FAHLEVY Room Division Manager
Customer review rating 4.5/5

Pila Business - 30/06/2021 Confirmed reviews ALL

Absolutely great hotel for businessmen

Customer review rating 4.5/5

Tri Couples - 30/06/2021 Confirmed reviews ALL

Good

Customer review rating 4.5/5

Dinda Couples - 30/06/2021 Confirmed reviews ALL

No complaint at all

Customer review rating 4.5/5

Sugiarto Families - 30/06/2021 Confirmed reviews ALL

Great time spend my day with my family at Mercure Pontianak

Customer review rating 4.5/5

Rusliyadi Business - 30/06/2021 Confirmed reviews ALL

Location was the best

Customer review rating 4.5/5

Srijuni Solo - 26/06/2021 Confirmed reviews ALL

Overall puas

Dear Srijuni , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.5/5

Stanley Couples - 26/06/2021 Confirmed reviews ALL

Friendly staff, able and quick to facilitate our need, good breakfast variety, and we really enjoy stay

Dear Stanley , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.5/5

Stani Couples - 26/06/2021 Confirmed reviews ALL

Food are great, the room is clean and spacious the style is modern, the staff is very friendly

Dear Stasya , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.5/5

Efendi Solo - 26/06/2021 Confirmed reviews ALL

Everything was amazing, no complaint at all, definitely recommend hotel

Dear Efendi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager
Customer review rating 4.5/5

Anonymous Solo - 25/06/2021 Confirmed reviews ALL

Staff was amazing, breakfast was great, overall recommended for stay

Dear Andria , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Nice room

TripAdvisor rating 5.0/5

lenal469 15/04/2021 TripAdvisor review

we have great time at mercure hotel pontianak, nice room, good service, clean, do not afraid about covid-19, the room is so clean and get anti covid-19 protocol treatment. The FO and team so friendly n helpfull

Dear Mrs. Lena, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

A good room with a bad window view..

TripAdvisor rating 3.0/5

Vacation45843490256 Business - 20/05/2019 TripAdvisor review

This hotel is located near a shopping mall and all staffs are very friendly. Actually the room was not bad, but the view through the window was very bad and I just could enjoy the roof of the buildings.

Dear Value Guest We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, we knew you’re feeling about the room view is not meet your expectation. we already share your comment to our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry FAHLEVY Front Office Manager

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