Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 759 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AUTOMOTIVE0.1 km / 0.06 mi INDONESIAN BANK1 km / 0.62 mi MEGA MALL COMPLEX0.1 km / 0.06 mi TELECOMMUNICATION0.1 km / 0.06 mi
GOVERNOR PROVINCIAL OFFCE1 km / 0.62 mi MALAYSIAN CONSULATE3 km / 1.86 mi PLANTATION2 km / 1.24 mi

Congress centre

PONTIANAK3 km / 1.86 mi

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Mercure Pontianak City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PULAI 35 m2 2 m 30 18 0 18 30
JELUTUNG 56 m2 2 m 75 25 0 40 40
RAMIN 1 56 m2 2 m 75 25 0 40 40
RAMIN 2 56 m2 2 m 75 36 0 36 0
MERANTI 1 84 m2 3 m 150 50 0 75 70
MERANTI 3 84 m2 3 m 150 50 0 75 70
RAMIN 112 m2 2 m 150 50 0 75 70
MERANTI 2 156 m2 3 m 300 50 0 100 160
MERANTI GRAND BALLROOM 324 m2 3 m 600 150 0 250 300
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 249 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 4,289 reviews

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 759 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Hatmaja Business - 02/12/2019 Confirmed reviews ALL
« Amazing »

All staff are friendly. Room is quite good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hatmaja , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Krisna Business - 02/12/2019 Confirmed reviews ALL

good services and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Krisna , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Surya A. Business - 02/12/2019 Confirmed reviews ALL
« Mr »

Everything was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. surya , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Sesilia E. Business - 02/12/2019 Confirmed reviews ALL

My stay was great, cheap room( compare with the facilities ) , clean place. Friendly staff”

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. sesilia , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Ra Business - 01/12/2019 Confirmed reviews ALL
« Nice hotel »

Overall is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rifki, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

I G. P. P. W. Business - 01/12/2019 Confirmed reviews ALL

Memorable and good facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Parta, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Andi Business - 01/12/2019 Confirmed reviews ALL
« Comfortable »

Beautiful room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Fardiana Solo - 27/11/2019 Confirmed reviews ALL
« An expected Mercure experience »

The hotel meets my expectation in terms of its Mercure name. The room, facilities, and amenities are wonderful. The extra pillows are a thoughtful touch, I love it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fardiana Fauzi Djamal , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Bagoes Business - 27/11/2019 Confirmed reviews ALL
« Quite satisfied with Mercure Pontianak »

the hotel was clean, and the room was comfortable. I also liked the breakfast menu, it got great variation. but the internet connection (WiFi) was quite slow sometimes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bagus Wirahadi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Bima Solo - 27/11/2019 Confirmed reviews ALL
« Satisfied »

I was staying at the "eco-friendly" room and it was surprising! This hotel shows the concern for environmental sustainability. Hopefully, this good practice will be implemented in all rooms of the hotel. Keep it up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ari Bima Putra , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Anonymous Business - 21/11/2019 Confirmed reviews ALL
« Good »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. triwik, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Fajar Business - 20/11/2019 Confirmed reviews ALL
« great »

good room, good food, great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fajar, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Kris Business - 20/11/2019 Confirmed reviews ALL

Perfect location for business travellers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. kris , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luvitha AUDITA Guest Experience Ambassador

Erine Solo - 20/11/2019 Confirmed reviews ALL

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. erine , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Dian P. Business - 14/11/2019 Confirmed reviews ALL
« amazing stay in there :) »

Very comfortable for over all, keep up the good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. dian , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Adit Business - 14/11/2019 Confirmed reviews ALL
« good room, room service and food, but a little bit less comfortable in the meeting room »

good room, room service and food, but a little bit less comfortable in the meeting room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aditya Herlangga , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Melly Business - 13/11/2019 Confirmed reviews ALL
« EXTREMLY SATISFIED »

The room was tidy and calm. I also like the food here very much, I think it's the best among the other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Melly, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Bayu Business - 12/11/2019 Confirmed reviews ALL
« Excellent »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bayu Priyanto, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Chanief Business - 12/11/2019 Confirmed reviews ALL
« Great »

great experience here, nice staffs, comfy room, delicious food & beverages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chanief , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

Joko Business - 12/11/2019 Confirmed reviews ALL

Hotel for business and meetings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.joko , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Luvitha AUDITA, Guest Experience Ambassador

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