Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 766 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AUTOMOTIVE0.1 km / 0.06 mi INDONESIAN BANK1 km / 0.62 mi MEGA MALL COMPLEX0.1 km / 0.06 mi TELECOMMUNICATION0.1 km / 0.06 mi
GOVERNOR PROVINCIAL OFFCE1 km / 0.62 mi MALAYSIAN CONSULATE3 km / 1.86 mi PLANTATION2 km / 1.24 mi

Congress centre

PONTIANAK3 km / 1.86 mi

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Mercure Pontianak City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PULAI 35 m2 2 m 30 18 0 18 30
JELUTUNG 56 m2 2 m 75 25 0 40 40
RAMIN 1 56 m2 2 m 75 25 0 40 40
RAMIN 2 56 m2 2 m 75 36 0 36 0
MERANTI 1 84 m2 3 m 150 50 0 75 70
MERANTI 3 84 m2 3 m 150 50 0 75 70
RAMIN 112 m2 2 m 150 50 0 75 70
MERANTI 2 156 m2 3 m 300 50 0 100 160
MERANTI GRAND BALLROOM 324 m2 3 m 600 150 0 250 300
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 249 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 4,360 reviews

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 766 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Wisnoe Solo - 16/01/2020 Confirmed reviews ALL
« Trip »

Nice hotel. Sangat strategis karna di pusat kota. Kamar nya bersih. Staff hotel yg really helpful especially ms Tita , thank you. Will be back again !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bomwick , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Irene Business - 16/01/2020 Confirmed reviews ALL
« OK »

The staffs are very professional but the cleanliness of the room should be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Irene Marbun , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. we apologize for cleanliness the rooms that you mention, we will improve it immediately, We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our rooms cleanliness. Thank you again for sharing your experience. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Charlie H. Business - 16/01/2020 Confirmed reviews ALL
« Great staffs »

Great Staffs and Amazing Manager!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Charlie H. We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry FAHLEVY Rooms Division Manager

Andre Families - 10/01/2020 Confirmed reviews ALL

Good staff, from receiption, house keeping, and also restaurant all of them very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre, MR We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Rizky Dwi P Duty Manager

Apha Business - 10/01/2020 Confirmed reviews ALL

Always stay at Mercure, because so strategic, near from airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Apha, MR We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Rizky Dwi P Duty Manager

Stanley Couples - 25/12/2019 Confirmed reviews ALL

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Fizah Families - 23/12/2019 Confirmed reviews ALL
« enjoy »

food delicious and worker helpful and honest

Our hotel has responded to the review
Our hotel has responded to the review

Dear DK Noor Afizah PG HJ Damit, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Dwi P Duty Manager

Anonymous Friends - 23/12/2019 Confirmed reviews ALL

Enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear nasser , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Andre Solo - 22/12/2019 Confirmed reviews ALL

Very good, keep the friendly services

Our hotel has responded to the review
Our hotel has responded to the review

Dear andre, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Novie Friends - 22/12/2019 Confirmed reviews ALL
« Great »

I love most to stay at Mercure because the food are delicious for breakfast, clean room, the position is in town..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novie Prihartini , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Sascha A. Business - 21/12/2019 Confirmed reviews ALL
« Great stay »

Nice hotel, comfortable, good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fo. Sascha a., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Zakaria Y. Business - 17/12/2019 Confirmed reviews ALL
« Awesome »

Clean , comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zakaria, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Alexander Business - 16/12/2019 Confirmed reviews ALL
« Good but not great »

The hotel is overall clean, however it has started to show its age.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexander, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Hendra Couples - 15/12/2019 Confirmed reviews ALL

Good

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Bapak Hendra yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Trina Solo - 14/12/2019 Confirmed reviews ALL

Well enough

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Ibu Trina yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Ibu telah memberitahukan pengalaman Ibu, dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Ben Business - 14/12/2019 Confirmed reviews ALL

Keep it with your good services

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Bapak Ben yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Joko Business - 14/12/2019 Confirmed reviews ALL

Great experience, friendly staff, nice room

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Bapak Joko yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Enggar Couples - 14/12/2019 Confirmed reviews ALL

Very comfy, and good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Enggar, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Regina Business - 11/12/2019 Confirmed reviews ALL
« Good enough. »

The rooms quit clean overall. I don't think the free water in the jar is a good idea though. Cause i don't know whether it's tap water or mineral water. Why don't you just put 2 or 3 water dispensers each floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Regina , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we already info about your suggestion to put 2 or 3 dispenser in the hallway to our managemen. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Devi S. Friends - 11/12/2019 Confirmed reviews ALL
« very friendly staff, clean and tidy hotel »

I am very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Devi S., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

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