Novotel Mumbai Juhu Beach Hotel

Even in Pandemic , there was best stay experienced with social distancing and implementation of digital services. The location was near beach and had excellent view from the room . Food tasted fantastic. Front desk and security did their excellent job. Hope to visit soon again. I prefer to share the experience with my family and friends . As always there is always room for more developments and amendments

I already visited last year but this time it was slight different due to coved. I stay in Mumbai only and for a change I shifted to hotel. We were 7 person with my mother of 80 years. At start only, the reception people was very cooperative and assured us that they are taking all precautions to make us safe. The room was very clean and well maintained, The chef at restaurent gone out of the way to treat us with additional dishes . Food was excellent. We had good fun , went to Juhu and in morning, the staff at restaurent tried to serve whatever possible. One think the hotel staff, cleaness were very good.

Basically had to utilize the stay plus voucher, had decided to go to Pune, but because of the Coronavirus, my wife was little sceptical to travel and also it being her birthday she dint want to take any chances. The check in, due to a little rush at the front desk waited for around 20 mins, but I was happy, as once i was attended, was a quick affair. After checking in, we just stepped out for a spin for a bit. And after returning went for a shower and as soon as I came out i slipped just outside the main bathroom sliding door, realizing the water had seeped out, lucky caught hold of the base where the tea kettle was placed and managed to balance myself and thanked my stars that I dint land on my back or injure myself in anyway and moreover it wasn't my wife in my place or else would have had it for my life. On calling the manager, Saikiran, attended the issue with his engineers and realized that there was a problem with the Gasket from where the water was seeping out. That was the only part that did ruin the evening and stay. Also forgot the initial booking too was a little of a hassel, wasn't being able to get through the Accor plus customer service number 18…, and the site was not showing an option i could redeem my voucher at Novotel, other properties it was showing, then trupti at the reservation desk after calling her a couple of times helped me get a mail for the room confirmation.

The check in process is very tardy and very very long. I spent over 20 minutes for check in. I think the staff at the reception should be quick and efficient.

very good location, but service was not that good because of less manpower and employees

Excellent location Food quality was superb Really enjoyed your breakfast.

STAFF GREAT, CLEANLINESS? ESPECIALLY ROOMS- NEED MORE QUALITY CHECKS-TOILET PAPERS, CARPET CLEANING, PHONES AND FREEZE NOT WORKING.

I got stucked in elevator on 7th march 2020 for few minutes.My experience was terrible and could have resulted in attack had it been for few more minutes. The whole process where elevator will only move on putting the "room entry card" on the sensor is faulty and unpractical. When the card defaults sensor shows red light and elevator does not move.Same thing happened with me. Card got defaulted, by the time I realized it elevator door gets closed.Door does not open on pressing the door open button. Within an few seconds lift starts moving down on level L. Door does not open to my surprise. I again press the door open button but it does not work again.I press the alarm button but there is no response. After few minutes thankfully one attentendant heard the bell and rushes to open the door. Second problem with this system is if there are 2 people in one room and one guest has moved out second cannot leave the room for gym ,etc Everytime when we move out we need to put the room key in our pockets ready to be shown at the elevator. Most would rather place the key safely deep inside their bags rather than just outside . Dr Ankit K.

services and response time from staff is pretty poor

E-mailed Mr.Billimoria

BAD While check in, Hotel have a set procedure about amount to block on card, the staff was asking like what could be your incidentals while stay. Completely absurd to stand on reception and discuss about whether I would be having dinner or snacks or nothing

It was very good experience after recent renovation

I just stayed for approx 11 hrs .... checked in around 11 pm and checjed out around 9 am.... Even during these small stay they worked me up for sure... Pathetic and disgusting are the two words I should use for the stay or more for the experience One may be surprised to hear that I was not offered a room key on check in and I was literally escorted to my room by a staff with a kind of master key so that I could enter the room ... some flimsy reason presented to me for not having a key ready though I checked in online ... not say that I spent nearly 10 mins to check in and the guy who checked me in informed that a key will be sent to me as soon as they have the systems up and running ......not really sure I was told that I can use the premium lounge on level 7 during morning hours from 7 am ... alas when I went to that place around 8 am it was another surprise that the guy who was doing kind cleaning and set up said this only works in the dinner time no morning service ... Last but not the least at check out it took them about 10 mins to do that and while I requested to speak to a senior level manager about my displeasure no one even bothered to turn up and speak ...so as to say they probably showed me that Platinum level at ALL does not matter ... they have other important things in life to attend ... so much so for ALL .... So this was one of the worst , pathetic and disgusting treatment I ever had so much that I even did not use my welcome drink coupon and returned with the key card and no one even bothered to ask me why did not i use that .... we care a damn so what if you are ALL platinum ... The message was loud and clear to me as if they were telling ... we don;t need you here and pl don't come again ... if I ever I go here to this property again probably I will go only for the location and nothing more is expected and that is clear to me ...

over all the experience is satisfactory. you need to improve on the hygiene part of linen and bed sheets.pillows are not good Breakfast is sumptuous but the place is not clean

I stayed at the Novotel Juhu for 2 nights. The bedroom was very nice with an almost sea view (i could see the sea but faced towards the town. The public areas of the hotel were shabby and i was disappointed that the hotel had a pool but no nice area to sit beside it and was full of tiresome birds.What a shame as the hotel is In a wonderful location and so much could be made of it.As it is a french company i was amazed that it could be so neglected and nothing given any thought. As i was unable to sit by the pool, i walked to the lovely JW Marriott down the road,paid my money,and sat by their lovely bird free pool with nice furniture and attentive service all day! What a lovely hotel the Juhu Novotel could be with not much work and what a shame that the company neglect it . Catherine M.