Grand Mercure Hanoi

Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.2/5 18 reviews

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Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone +84 24 3211 5757

Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The hotel offers comprehensive meeting facilities with 5 different function rooms featuring natural lighting and modern Audio Visual equipment.

Room descriptions and layouts

3 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  18 reviews

New property, well located, good experiential stay but can be improved

Customer review rating 4.5/5

Duc Business - Confirmed reviews ALL

I spent 3 nights with this hotel when they’ve been operating about a week. I like to property which is brand new and very well located, a few steps from Temple of Literature. There has been some incidents (air conditions, amenities) but all got resolved with friendly staffs. The room and breakfast are just great.

Dear Mr. Minh Duc N., We are so happy you had a wonderful stay at Grand Mercure Hanoi recently and we thank you very much for your time sharing your great feedback. However, it has come to our attention that there are still some incidents occurred during your stay. We really appreciate the time you have taken to think about these issues and your shared experiences have been discussed with the appropriate team to keep working to uphold our commitment to deliver exceptional service to every guest. Wish you a great day ahead and we are all looking forwards to welcoming you back soon. Bodo Klingenberg General Manager

No drinking waters provided, had to purchase sparking water to take medicines. Good location. Beautifull interior. Smart design. Excellent breakfast with an assortment of dishes. Well-trained staffs.

Customer review rating 3.5/5

Sam V. Business - Confirmed reviews ALL

Cons: slippers packaging left on sofa/chair next to bed. No drinking water provided. No hot shower in the evening though it worked during day time.

Dear Ms. Sam V., We are delighted to have been your chosen hotel and it was truly a pleasure to serve you. It is always encouraging to hear constructive feedback, particularly when it comes from those who matter the most – you! We are so glad to hear that our associates were able to make your experience with us a memorable one and you had an enjoyable stay at Grand Mercure Hanoi. Your compliments for our hotel excellent service encourage our entire team so much in keeping delivering Grand Mercure Brand services. However, it has come to our attention that the room cleaning service, room amenity set-up and water system did not meet your expectations. We really appreciate the time you have taken to think about these issues and your shared experiences have been discussed with the appropriate team who joins me in offering not only our sincere apologies but our commitment to keep working to uphold our commitment to deliver exceptional service to every guest. Again, we highly appreciate your great review as it will assist us in becoming better at what we do. Look forward to serving you again soon in the not far distance future! Sincerely, Bodo Klingenberg General Manager

Customer review rating 2.0/5

Janice Business - Confirmed reviews ALL

While I understand this is a brand new hotel (opened 2 days before my stay), the room is not fully ready and staff are under trained

Dear Janice N., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

My T. Solo - Confirmed reviews ALL

Nice hotel, helpful staff, great location

Dear Ms. Yen My T., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bodo Klingenberg General Manager

Brand NEW Hotel

Customer review rating 3.5/5

Jo Families - Confirmed reviews ALL

Check in was professional completed with ease and welcoming. We upgrade our package to allow for the lounge access, not know that this was not yet available in this hotel, but in saying that the hotel was able to offer the package outside of the lounge area, high tea, and happy hour/s. The water in our room was only HOT water and was actually turned off during the night. We reported and it was fixed immediately, we have 2 boy and they went to take a shower and near burnt themselves but lucky they were ok. The food served that was available was delicious. Service was great. The roof top will be lovely once operational . No seating up top neat the pool, but was informed that they are waiting for this to be delivered so understood. Beds were great, pillows too soft maybe. Overall we enjoyed being the first guests in the hotel and were informed during checkin that it was their soft opening therefore we felt informed about possible things that weren't available.

Dear Mrs. Joanne Maree C., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. We are delighted to read that you had enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I do sincerely apologize for the issue with the hot water in the room and I am glad that it was sorted out in a timely manner. I hope it did not affect the overall experience of your stay. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Bodo Klingenberg General Manager

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