Novotel Kolkata - Hotel & Residences Hotel 5 stars

Customer review rating 4.2/5 4,505 reviews

ALLSAFE approved hotel

Novotel Kolkata - Hotel & Residences
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+ 23 Services

Hotel extras

  • Beautiful rooms and pet friendly serviced apartments with all modern facilities

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine with 24 x 7 Bar

  • Nearby shopping mall, Conventional center with one of the largest eco-friendly park.

  • Business centre and executive lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTLPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156 kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior Room King Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Blue Tokai Coffee Roasters

Type of cuisine: Cafe

Novotel Kolkata introduces the renowned Blue Tokai Coffee Roasters at Newtown, Kolkata. The master coffee blenders with presence in over 8 locations in the country will now make their presence felt at the most happening location in the city of joy!

SANTE

Non contractual photo

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,505 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,153 reviews

Decent place for business and leisure trip.

Customer review rating 4.0/5

Maninder S. Couples - 03/03/2021 Confirmed reviews ALL

We had been for a leisure trip to this place over a weekend. Positives - Location, variety of breakfast, room size Improvement areas - Breakfast timing should be increased to 11.30am, juices and fruits needs to be available on real time basis (we had to wait for fruits on day-1 for almost half an hour, and did not get juice on the second day), room cleaning needs to be done properly which was definitely missing (we had spoken to housekeeping department but nothing changed the second day, plus bedsheets needs to be changed, washroom needs to be cleaned which was not done after multiple follow ups too), we had asked for a later checkout but we kept on getting calls from the reception (one lady had called, don't remember the name) asking us to check out else we will be charged half day charge which was unfair of such unnecessary pressure when it was clearly informed to them that we will be checking out late due to our flight timings.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It was our pleasure to host you at our property and we are elated by the recognition of our hospitality, ambiance and food that made your stay memorable. It is our utmost priority is to deliver bespoke customer service to all our guests. However, our Guest Experience Manager was trying to connect with you to know more details about your feedback, however we could not do so. However, we have noted with all feedback with high regards and the same also have been highlighted to the concern departments to take the necessary actions. Rest assured that the next stay of yours will be as per your comfort only. Thank you once again for the gracious recommendation and we look forward to another opportunity to host you again very soon. Warm Regards, Sandeep Johri General Manager

Safe stay

Customer review rating 4.5/5

Pathik Business - 03/03/2021 Confirmed reviews ALL

Cleaning was excellent

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and we are elated that the room cleaning and warm hospitality were able to meet your expectations. I will be sure to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Good stay

Customer review rating 5.0/5

Haris B. N. Couples - 28/02/2021 Confirmed reviews ALL

I like the stay but it's location is pretty far I would like to have some discount for my next stay

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you and we are elated that the warm hospitality shown by the team were able to meet your expectations. Request you to book through our ALL app anytime anywhere whenever you would love to stay with us. I will be sure to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

wounderful.

Customer review rating 4.5/5

Dr.m.k.t. Business - 27/02/2021 Confirmed reviews ALL

It was very pleasant and comfortable stay.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Knowing that we have been able to provide a truly memorable experience because of the exemplary service provided by our team truly makes our day. I will be sure to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Nice Experience

Customer review rating 4.0/5

Vivek Couples - 26/02/2021 Confirmed reviews ALL

A nice experience

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Knowing that we have been able to provide a truly memorable experience because of the exemplary service provided by our team truly makes our day. I will be sure to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Excellent hospitality

Customer review rating 5.0/5

Sparklin M. Families - 23/02/2021 Confirmed reviews ALL

Our stay at Novotel, Kolkata was great. We were warmly welcomed. The staffs were friendly and services on time. Proper hygiene was maintained in restaurant and in the food services. Sanitation was done at regular basis. Thank you team for making our stay in Kolkata memorable.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Ok

Customer review rating 3.5/5

Sudip K. P. Business - 23/02/2021 Confirmed reviews ALL

Good

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, we have also noted your concerns regarding food and complimentary drinks. Please be rest assured that we will look into it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

It was feeling homey I was so happy with all your staff

Customer review rating 5.0/5

Bharti S. Solo - 23/02/2021 Confirmed reviews ALL

It was feeling homey I was so happy with all your staff

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and we are truly elated that you enjoyed everything we have to offer - from the delicious culinary options to the warm hospitality shown by the team. I will definitely share your kind words with my team and it will motivate them to create more success stories like yours. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

They can improve a bit

Customer review rating 3.5/5

Prof S. N. Business - 22/02/2021 Confirmed reviews ALL

It was good, but small things missed. The check-in person didn't tell me that the first lift is only for the first few floors. My room no. 710 couldn't have been accessed from that lift. Of course, there was a signage, but not prominent. A word of caution at check-in would have helped me and saved the precious minutes. The breakfast area was also a bit confused. They crowded the fruit counter as there was no buffet system, but why??? There was a bottleneck, I love fruits, but dropped the idea, as I had to leave for a meeting. Any why there were no sprouts and honey? No one was there to help me with the TV and set-top box. Overall good, but attention to details will make it much better. I have seen ACCOR properties abroad, why the Kolkata property cannot be nice? Thanks, Sukdev

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, however I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one without any service lapses. Sincerely, Sandeep Johri General Manager

Well Located property but with lower than average F&B standards

Customer review rating 3.5/5

Bhabajit N. Business - 22/02/2021 Confirmed reviews ALL

This was my second stay at Novotel. I found the taste, service and preparation of the various items poor and this was the same feedback shared by my other work colleagues also

Dear Sir, Thank you for sharing your feedback with us. We deeply regret the experience you faced with regard to the buffet lunch at Novotel Kitchen. It is our continuous priority to extend the highest standards in hospitality and culinary achievements, and we are truly apologetic for not being to do so during your visit. Rest assured, your message has been conveyed with the F&B department to look into the matter and help resolve the issues at hand so we can continuously create better experience for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

Good Service and facilities

Customer review rating 4.0/5

Himanshu D. Business - 22/02/2021 Confirmed reviews ALL

One small improvement - breakfast quality needs to be improved. Most of the stuff was tasteless and the tea was smelling of Thermos.

Dear Sir, Thank you for sharing your feedback with us. We deeply regret the experience you faced with regard to the buffet breakfast in Novotel Kitchen. It is our continuous priority to extend the highest standards in hospitality and culinary achievements, and we are truly apologetic for not being to do so during your visit. Rest assured, your message has been conveyed with the F&B department to look into the matter and help resolve the issues at hand so we can continuously create better experience for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

ok

Customer review rating 2.5/5

Anand G. Business - 20/02/2021 Confirmed reviews ALL

Room service is very bad and takes very long time.

Dear Sir, Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We deeply regret the experience of In room service you faced in regard to your stay with us. Rest assured, your message has been conveyed to the concerned department to look into the matter and help resolve the issues at hand so we can create a better experience for our guests. Hope you will give us another opportunity to serve you better. Warm Regards, Sandeep Johri General Manager Sincerely,
Customer review rating 5.0/5

Anonymous Families - 20/02/2021 Confirmed reviews ALL

A special mention 2 d manager Rana Chetia inspite of busy schedule going out of his way & making our stay comfortable.& a special mention 2 d Chef Sahay for preparing some wonderful cuisines for our family.All in all a wonderful & a memorable stay.Wish could have stayed longer!

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and we are truly elated that you enjoyed everything we have to offer - from the delicious culinary options to the warm hospitality shown by the team. I will definitely share your kind words with my team and especially our Front office Manager Rana and Executive Chef Neelabh Sahay and it will motivate them to create more success stories like yours. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Was Okay

Customer review rating 3.0/5

Arnab Business - 20/02/2021 Confirmed reviews ALL

All good but please keep a larger TV and provide HD connectivity

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We deeply regret the experience you faced in regard to your stay with us. Rest assured, your message has been conveyed to the concerned department to look into the matter and help resolve the issues at hand so we can create a better experience for our guests. Hope you will give us another opportunity to serve you better. Warm Regards, Sandeep Johri General Manager

The food and hospitality was excellent

Customer review rating 4.5/5

Karan K. Business - 19/02/2021 Confirmed reviews ALL

Enjoyed the stay and food only need the staff and hotel management to be more strict to ask other customers to follow strict covid precautions like using mask at all times except while eating or drinking

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and we are truly elated that you enjoyed everything we have to offer - from the delicious culinary options to the warm hospitality shown by the team. I will definitely share your kind words with my team and it will motivate them to create more success stories like yours. However, we have noted your advice as well, please be rest assured we are all on top of this considering the necessity of using precautions to deal with Covid19. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Not so bed

Customer review rating 2.0/5

Ashim S. Business - 17/02/2021 Confirmed reviews ALL

Hotel infrastructure is well but your hospitality & management is not so good .

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We deeply regret the experience you faced in regard to your stay with us. Rest assured, your message has been conveyed to the concerned department to look into the matter and help resolve the issues at hand so we can create a better experience for our guests. Hope you will give us another opportunity to serve you better. Warm Regards, Sandeep Johri General Manager

Amazing location and brilliant staff

Customer review rating 4.5/5

Chhaya S. Couples - 17/02/2021 Confirmed reviews ALL

Amazing location. The service from the staff were out of this world! Brilliant customer service experience ever! Great facility, room was spacious, comfortable bed. Gym was handy, and food was delicious. Just a small issue that my points for the stay haven’t added to my account yet and the query I made wasn’t addressed. Hence a 9/10. Over all, it was a great stay and highly recommended

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and we are truly elated that you enjoyed everything we have to offer - from the delicious culinary options to the warm hospitality shown by the team. I will definitely share your kind words with my team and it will motivate them to create more success stories like yours. However, please be rest assured that your concern already has been addressed from ourend. Warm Regards, Sandeep Johri General Manager

Quiet comfortable

Customer review rating 4.0/5

Harsh M. Business - 16/02/2021 Confirmed reviews ALL

Worth the money.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and we are truly elated that you enjoyed everything we have to offer - from the delicious culinary options to the warm hospitality shown by the team. I will definitely share your kind words with my team and it will motivate them to create more success stories like yours. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Hassle free

Customer review rating 5.0/5

Srrinivas P. Business - 12/02/2021 Confirmed reviews ALL

Everything was hassle free starting from check in to check out. Would love to stay here everytime I visit kolkata.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you and your team at our hotel and we are elated that we were able to meet your expectations and provide warm hospitality at every step. I will be sure to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Beautiful rooms and helpful staff

Customer review rating 5.0/5

Sudeep K. Couples - 12/02/2021 Confirmed reviews ALL

I stayed for 2 days and it was an amazing experience. Love the location, near to airport, rooms are really spacious and inbuilt technology. Staffs are so much accommodating and always ready to help. Everyone working in novotel from security to duty manager all are passionate and strive hard to make guest happy

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you and your team at our hotel and we are elated that we were able to meet your expectations and provide warm hospitality at every step. I will be sure to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

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