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Novotel Kolkata - Hotel & Residences Hotel 5 stars

Customer review rating 4.3/5 4,962 reviews

ALLSAFE approved hotel

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Novotel Kolkata - Hotel & Residences
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+ 23 Services

Hotel extras

  • Beautiful rooms and pet friendly serviced apartments with all modern facilities

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine with 24 x 7 Bar

  • Nearby shopping mall, Conventional center with one of the largest eco-friendly park.

  • Business centre and executive lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156 kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 340 rooms
    • One room for people with reduced mobility
    • No family room
    • 11 connecting rooms
    • 305 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • NETAJI BOSE INTL Additional charge
    • CCU Additional charge
Well-being
  • In-house open pool
    • Covered
    • On site
  • Inbalance Fitness
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Family
  • Services for children
    • Video game area

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,962 reviews

TripAdvisor Rating 4.5/5

2,234 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Experience

Customer review rating 5.0/5

Dibyendu D. Families - 23/10/2021 Confirmed reviews ALL

The rooms were clean, very comfortable and the staff was amazing. They went over and beyond to help make our stay enjoyable. Front desk staff is extremely efficient, pleasant and helpful. And to make it even more amazing, it is pet friendly and our furry four legged daughter (We are dog parents) had a great time.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We are truly charmed to realise that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will motivate them to endeavour better execution with personalised care always. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Good service and decent food

Customer review rating 4.5/5

Ashwin N. Business - 23/10/2021 Confirmed reviews ALL

Loved the stay at Novotel Kolkata..would like to visit soon again

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We are truly charmed to realise that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will motivate them to endeavour better execution with personalised care always. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Stay was ok but your services are very poor

Customer review rating 2.0/5

Abhilash K. P. Solo - 21/10/2021 Confirmed reviews ALL

Very poor service. No body was attending calls for room service. Only front desk crew attended the calls after frequent try. Crowded and covid protocalls are for name sake.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. However, we have concerns over answering the phone calls and covid protocol. Please be rest assured that we as a team trying our best to combat with covid situation. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Front desk needs improvement

Customer review rating 4.0/5

Swarupa M. Families - 19/10/2021 Confirmed reviews ALL

The hotel is very nice.. and that is why I had come back for my second stay. But this time, I found that the front desk team not as before. They do not pick up calls. My luggage was delivered after 20 to 30 mts of checking into my room.. that too after repeated calls. Some more requests to the front desk went unresponded…several times. I found the staff overall lacking enthusiasm and involvement. Food is good, ambience, decor, location.. all perfect.

Dear Madam, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. However I have noted your feedback regarding front office and assure you that we will definitely look into it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Amazing

Customer review rating 5.0/5

Janapriyo M. Couples - 17/10/2021 Confirmed reviews ALL

It was really very nice to stay there. Everyone was very helpful and overall it was a great experience. Would love to stay there again!!

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Very satisfying stay

Customer review rating 5.0/5

Akhtarul I. Couples - 16/10/2021 Confirmed reviews ALL

Right from the time of checking in, when I was upgraded to a one bedroom apartment without my requesting for it, to the housekeeping, guest service, comfort and safety, to the unique experience of the DURGA BADI, it was a very satisfying stay for me.

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Nice stay

Customer review rating 5.0/5

Kanchana C. Business - 14/10/2021 Confirmed reviews ALL

Had a nice stay, good food, Utsav & Sanjay were quite customer friendly. Overall it was a pleasant experience.

Dear Ma'am, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good

Customer review rating 5.0/5

Deepak P. S. Friends - 12/10/2021 Confirmed reviews ALL

Very good

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good stay

Customer review rating 5.0/5

Ravi K. Solo - 08/10/2021 Confirmed reviews ALL

I had Such a wonderful and very comfortable stay at your hotel.Loved the service,the cleanliness,the ambience,and the instrumental.music at the reception lobby. Loved the food.Excellent service by Saheb at the restaurant. Blessings!!!!

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Satisfied experience

Customer review rating 3.0/5

Sayontoni H. Couples - 05/10/2021 Confirmed reviews ALL

I enjoyed my weekend at Novotel Kolkata, but the food spread could be better on weekdays and above all the staff should be cordial to all. I went there with my boyfriend but to my dismay, all staff was keen on asking him how his stay was, how the food was etc. That in my opinion is sexist and does not set a good example. We both paid for our stay equally and both should be asked if the food was nice not just him. And regardless of who, pays there shouldn't be any discrimination. I hope Accor hotels will train their staff, especially their managers, to be less discriminating and more inclusive. Thank you.

Dear Ma'am, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Excellent stay

Customer review rating 5.0/5

Ankita G. P. Couples - 04/10/2021 Confirmed reviews ALL

Stay was really good.. food was mindblowing.. staff was really appreciated.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

well located

Customer review rating 4.5/5

Sanjeev S. Business - 04/10/2021 Confirmed reviews ALL

great

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Not good

Customer review rating 1.5/5

Dr D. N. R. (. E. R. G. U. P. Solo - 04/10/2021 Confirmed reviews ALL

Your staff at reception is not efficient. Service to room was poor. I called thrice for carrying luggage. No glass door to prevent shower water while taking bath. Your staff could not manage taxi for 50 mts and at last I did it. Of course food was good. In bath room only 2 towels and soap was of poor quality. I will not like to stay again.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention regarding the delay in service. Have also noted your kind suggestions as well. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Great room view, good rooms, amazing food.

Customer review rating 4.5/5

Aratrika B. Friends - 04/10/2021 Confirmed reviews ALL

Had a great time.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Well located

Customer review rating 4.5/5

Dr S. S. Business - 03/10/2021 Confirmed reviews ALL

Friendly staff

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good Experience

Customer review rating 4.5/5

Sudipto C. Families - 02/10/2021 Confirmed reviews ALL

Overall satisfactory

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Merry!!

TripAdvisor rating 5.0/5

Kunal M 04/04/2021 TripAdvisor review

The people at this property amaze me!! Such care and enthusiasm. From the front desk team, Ms. Chandrani, Mr. Rana, Mr. Eugene, Mr. Harsh, Mr. Rajshekar, Mr. Ayan and everyone else. I am sorry at forgetting names but at my next visit I will make sure to write down all exceptional worker's names. The front desk team is the best that I have seen in almost 500 hotels that I may have visited , maybe more than that. Heartfelt thank you to Mr. Amit for giving us a clean, neat and nice room always. We missed Sumonto but Mr. Amit made it up by his immaculate services. I have no words to express my thanks to the entire Food and Beverage section... The Bar and The Square staff. Mr. Gautam, Mr. Suresh, Mr. Bijwajit, Mr. Sanjay, Mr. Utsav and foremost the F&B Manager, Mr. Pritam. Ms. Paushali for her help and suggestions. Housekeeping leader of 6th floor...excuse me for my short memory. After an experience with Westin, which by now the entire Novotel team knows, I would always prefer to dine at The Square. Keep up the good work!!

Dear Guest, Thank you for choosing Novotel Kolkata Hotel and Residences for your stay and sharing your feedback. It is very motivating to know that some of our team members have been able to create an impression during your stay. We will share your feedback with our team members. Looking forward to see you soon. Warm Regards, Sandeep Johri General Manager

Memorable stay

TripAdvisor rating 4.0/5

Anwesha T 19/12/2020 TripAdvisor review

Had a small wedding lunch and dinner, and stayed in the hotel for a week. The staff made the stay memorable, esp. with the attention shared by the restaurant staff and front office. There were other weddings and noisy parties one night, but the staff immediately apologised the next day and took steps to avoid this. They also upgraded us to Presidential suite for the night! Guests were very happy with service and food during lunch and dinner, esp. with attention to details. They even brought us out a nice wedding cake!

Dear Guest, Thank you for taking the time to review us on TripAdvisor and share your experience. I am delighted to know that we were able to live up to your expectations and deliver a memorable experience. We value your patronage and look forward to welcome you back. Warm regards, Sandeep Johri General Manager

You are not that prompt......

TripAdvisor rating 3.0/5

KolkataBappa Business - 29/11/2020 TripAdvisor review

Being a Diamond member, I thought that Novotel Kolkata would be as agile and fast like Novotel Delhi- Aerocity or Novotel Hyderabad airport.... when you dial 0, after a long time some one picks up the phone and transfer it some other departments. The last day I asked for some one to fix my internet as same was not working but nobody turned up and the concern was not addressed.....in today's world the customer satisfaction is ultimate. I consider Novotel as my family.....so try to be as best possible!!

Dear Guest, Thank you for taking the time to review us on Trip Advisor and share your experience. We extend our sincerest apologies and deeply regret that you had such an unpleasant experience during your stay with us. We always strive to create a memorable experience for all our guests with our finest hospitality standards and you as Diamond member are held with highest priority. However, we have unfortunately fallen short of that goal this time. May I request you to give us an opportunity to showcase our hospitality and rebuild your trust on us. In the meanwhile, if I can be at your service, please feel free to write to me at sandeep.johri@accor.com. Warm Regards, Sandeep Johri General Manager

Family Vacation

TripAdvisor rating 4.0/5

Sourodeep0408 14/11/2020 TripAdvisor review

Stay at Kolkata Novotel was great considering the fact of covid 19. I would like to thank the entire FO, HK & FB team for their efforts during this challenging times. Best wishes for all your families.

Dear Sourodeep, Thank you for taking the time to review us on Trip Advisor and share your experience. I am delighted to know that we were able to live up to your expectations and deliver a memorable experience. We value your patronage and look forward to welcome you back. Warm regards, Sandeep Johri General Manager

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