Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.3/5 5,648 reviews

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Mercure Resort Hunter Valley Gardens
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+ 18 Services

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS:-32.772691, 151.300447

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Your meetings and events

The Semillon Centre features technology, comfort and flexible spaces. Keep as a ballroom for up to 300 guests or separate into 4 break-out spaces. Large foyer and adjoining terrace for out of conference catering.The Conservatory is a unique conference room boasting natural light, a large open fireplace and a view of the stunning water feature and manicured gardens. Perfect for an executive conference of up to 30 delegates.The Chardonnay Room has abundance of natural light and opens out onto a garden terrace area. It also features high ceilings and a large drop down screen. The room is ideal for mid size conferences.

Room descriptions and layouts

9 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

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ALL Rating 4.3/5

5,648 reviews

TripAdvisor Rating 4.0/5

1,182 reviews

Room facilities poor no coffee/tea making. Room phone not connected to reception or room service.

Customer review rating 1.5/5

John I. Couples - 27/11/2021 Confirmed reviews ALL

As above. Bar facilities and staffing limited. No diet drinks available. All in all poor

Executive Price - 3 star at best

Customer review rating 3.5/5

Justin Couples - 27/11/2021 Confirmed reviews ALL

Whilst we enjoyed ourself and it was good to finally get out after the craziness of COVID We paid full tote odds for a king executive room which has some issues! Lack of maintenance - light in bathroom above toilet wasn't working No milk in the fridge, - so couldn't make tea or coffee, spiders and roaches in the room and shower, On the positive: Food was beautiful (breakfast/dinner) Wine and Cocktails beautiful Great central location

Well located, room old and tired but clean and quite large

Customer review rating 3.5/5

Ken Couples - 26/11/2021 Confirmed reviews ALL

Room a little disappointing, but comfortable. Front desk OK, but the service in dining room excellent.

Location is great

Customer review rating 3.0/5

Anonymous Families - 26/11/2021 Confirmed reviews ALL

Found the rooms to be outdated dirty garden outside rooms Staff where nice but not very helpful Don’t want to keep going on as this is my 1st time just comparing my stay at hills lodge

stayed with you 5 times over the years but dont think we will make it a 6th

Customer review rating 1.5/5

Ivan Couples - 25/11/2021 Confirmed reviews ALL

staff where good. rooms have been getting worse and now in need of a makeover asap.Only had one night to spare this time so drove up from syd to enjoy. however,after check inn we discoverd the bathroom was not clean at all?? walked back to reception and informed them . they offerd to have it cleaner but we where on a quick trip and asked to go to other room as time was a factor for us. the second room was not much better and then we waited longer. we took the third room ,however the terrace was dirty and the screen door was laying on the gound outside?? we wipped down the outdoor seats and table so we could start our day allover ! i wish we could have the night over again in the place that we have known over the years to be very comfortable and fun in the pool room and by the fire . hope those days can return soon. regards Ivan N.

Ideal conference venue with excellent accommodation

Customer review rating 5.0/5

Ray R. Business - 25/11/2021 Confirmed reviews ALL

As Secretary of the Mine Managers Association of Australia Inc for the past 8 years I have continued to book this venue for our Annual General Meeting and Professional development seminar. I have only received compliments from members attending this annual event as the organisation, food and service have been exemplary.

Dear Ray, It is always a pleasure to receive your feedback and hear about your experience particularly with our staff. The team are always excited to see your event on the roster for the week. We continue to be appreciative of your return visitation. We are already looking forward to next year's event. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Lovely surrounds good ambiance

Customer review rating 3.5/5

Conrad A. R. M. Couples - 25/11/2021 Confirmed reviews ALL

Terrific staff, good food, wonderful ambiance. Two cockroaches in bathroom floor on arrival, stone wall in bathroom very dusty, bathroom floor/corners not pleasant, screen door totally broken, clean room, very comfortable bed, curtains stained and in need,terrace unkempt. Room 806. Accor reservations were down so I called hotel (Karen) extremely helpful, in fact all staff were just so pleasant and professional

A definite 'has been' place

Customer review rating 2.5/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Great location, friendly staff. Needs major renovation. Premium prices for a worn down place. Resturant, pool and garden area amazing. Just rooms are a let down. Old bathrooms, dated furniture and old pilllows etc.

Customer review rating 4.5/5

Sarah L. Couples - 22/11/2021 Confirmed reviews ALL

Perfectly located in the heart of the Hunter Valley. Easy walking distance to the main attractions in Pokolbin. Wonderful staff and great facilities. Will certainly stay there again.

Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

A great weekend

Customer review rating 4.5/5

Elizabeth M. Couples - 21/11/2021 Confirmed reviews ALL

We recently stayed at the Mecure Hunter Valley Gardens. The hotel is well located and we had a great room with nice view of the hotel gardens which are beautiful. Parking is easy. We had two very enjoyable dinners at the hotel restaurant. The staff were very helpful and accommodating.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Absolutely the worst place we've ever stayed

Customer review rating 0.5/5

Leanne L. Couples - 21/11/2021 Confirmed reviews ALL

Hello Simon, This is Leanne L., Ian's wife. Below is what was sent to both the "Contact Us" email (which no reply was received) on your website and also to the resort.  "My husband and I have just (finally) been able to check in after having to go to reception three different times because our room wasn't ready. I even called on the way to see what time we could check in as we have had zero communication since making the booking. Had to leave a message and was told someone would call back- never happened. To say we are disappointed with our room would be a massive understatement. It is old, tired and dirty. I don't know how they can justify charging $410 a night for this room. This is meant to be our honeymoon (having had to postpone it for a second time because of Covid) and we are just shattered to have wasted our money. Do not stay hereit is truly awful. Would give zero stars if I could. Cant wait to leave. (No response was received from anyone at this point) Eventually Julie Pettit replied to me and we were given one night's accommodation refund.  I have attached screenshot of the interchange which includes photos of the absolutely revolting state of the room we paid $409 a night for. In short we will NEVER stay at a Mecure again. Your customer service is disgusting. How dare you send an email basically asking for praise and accolades for what amounts to nothing more than a Motor Inn when noone had the decency to reply to the email I sent 4 days ago.

Dear Leanne, Thank you you again for sharing this with me. I have already spoken to you about this feedback so I will not revisit with you. I apologise the team didn't cancel the follow up feedback. I am sure this was frustrating to be asked again for the same information we had already discussed. I would also like to confirm, your email was not responded to by the team due to the fact that I had already been in correspondence with you on the same information. I am sorry if you were expecting an alternate person to reply. Should you need anything else I am happy to hear from you accordingly my direct email address is always available to you. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Overpriced

Customer review rating 2.5/5

Not S. Couples - 21/11/2021 Confirmed reviews ALL

Stayed Sunday and Monday night, property not busy. Very overpriced for room only rate., breakfast should have been included at $399 a night. Room not that special.

Dear Suzanne, Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have spoken to the team about ensuring that rates and inclusions were possible including a breakfast component. I apologise that it was not included when you travelled. I would love for you to reach out when you next travel so I can offer you a better arrangement based on your feedback on your next stay in the hunter. Let me know when you next travel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Very comfortable and centrally located

Customer review rating 4.5/5

Tracy R. Couples - 21/11/2021 Confirmed reviews ALL

Had a very enjoyable short stay to catch up with family.

Dear Tracey, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Excellent location , fantastic service , most comfortable bed and linen , thank you

Customer review rating 4.5/5

Anonymous Couples - 20/11/2021 Confirmed reviews ALL

We recently stayed and had a wonderful experience - lovely room with the most comfortable bed and soft linen. Lovely and quiet. Check in and out service was excellent. The breakfast room had a lovely outlook and the food was very enjoyable. Would love the addition of some local cheese and cold meat to the breakfast selection. Made great use of the pancake machine at the breakfast buffet. Thank you for the room upgrade and the complimentary bottle of champagne to celebrate our wedding anniversary- a lovely gesture and most appreciated .

We loved the whole place and am looking forward to going back.

Customer review rating 5.0/5

Brien G. Couples - 19/11/2021 Confirmed reviews ALL

The atmosphere was extremely warm, friendly and very clean.

Dear Brien, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Great location to go and see the Christmas lights

Customer review rating 5.0/5

Aleta E. Couples - 19/11/2021 Confirmed reviews ALL

Staff were very friendly and pleasant

Dear Aleta, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback and a few good tips to work on for next time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Catch up with friends

Customer review rating 4.0/5

Robert J. Couples - 18/11/2021 Confirmed reviews ALL

This is the second year we have purchased via Luxury Escape, the staff are most welcoming in reception and the restaurant. Elements fixed price menus provide a good selection and the food is very good. Our only problem is with the room ie; cool roach behind the curtain and general wear and tear around the bathroom, the door to the room does not close and lock easily from the inside it needs to be closed several times to ensure it is locked and on leaving it must be pulled with some force to close the door

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback but also thank you for point out a few short comings I can work on in the room for the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Lovely accommodation and stay

Customer review rating 4.5/5

Lorraine D. Couples - 18/11/2021 Confirmed reviews ALL

We stayed just 1 night. Our room was lovely, private, clean and quiet. Our meal at the restaurant was extremely good and delicious.

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Pettit General Manager Mercure Resort Hunter Valley Gardens

Overpriced

TripAdvisor rating 1.0/5

chl0ej90 02/11/2021 TripAdvisor review

Very over priced for an average room. For $440 a night and such a great location in the hunter valley you would expect a higher standard for a Mercure resort. The staff were lovely and couldn’t fault them.

Thankyou for your feedback. I am sorry that you felt our rooms were not up to your expectations. We have just replaced all room beds, outdoor tables and TV's in the room. I am sorry that there was something about the room you did not enjoy. I am glad you were able to speak to our staff during your stay and they were helpful during your visit. They after all are our best asset. Kind regards Julie @ Mercure

Good open location

TripAdvisor rating 5.0/5

liambM8108TR Business - 24/10/2021 TripAdvisor review

Good location in heart of Hunter Valley. Easy access to major arterial roads and plenty of good pubs wineries and all manner of food options available locally and also has fantastic restaurant for dining on premises. Rooms very well appointed and clean and staff friendly and helpful

Delighted you had a lovely time. We hope now that things are slowing freeing up to travel again, we will see you soon. Kind regards Julie @ Mercure

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