Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating 4.3/5 5,057 reviews

ALLSAFE approved hotel

Mercure Resort Hunter Valley Gardens
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+ 18 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Leisure and activities
  • Outdoor unheated pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on request (Nearby)Paying
  • Golf
  • Tennis
  • Other sports activities
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 pokolbin
australia

Tel: +61249982000

Fax: (+61)2/49987710

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 63km / 39.15 miles

GPS :-32.772691, 151.300447

Your meetings and events

The Semillon Centre features technology, comfort and flexible spaces. Keep as a ballroom for up to 300 guests or separate into 4 break-out spaces. Large foyer and adjoining terrace for out of conference catering.The Conservatory is a unique conference room boasting natural light, a large open fireplace and a view of the stunning water feature and manicured gardens. Perfect for an executive conference of up to 30 delegates.The Chardonnay Room has abundance of natural light and opens out onto a garden terrace area. It also features high ceilings and a large drop down screen. The room is ideal for mid size conferences.

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Studio 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Patio, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Studio 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe 1 King Bed and Spa

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Patio, Garden View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ELEMENTS BAR & DINING

Type of cuisine: French

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS BAR

Non contractual photo

Elements bar is fully licensed with a local wine list featuring varied selections to cater for your individual tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Resort Hunter Valley Gardens

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,057 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,168 reviews

Heart of the Hunter.

TripAdvisor rating 5.0/5

Voyage276446 06/03/2021 TripAdvisor review

We keep coming back. Never disappointed. Grounds are lovely Location you couldn't get better.close to most winerys In the Heart of the gardens.Walking distance to village Walking distance to Hunter Valley Gardens Just great.

Totally recommend it

TripAdvisor rating 5.0/5

chrisandles2021 06/03/2021 TripAdvisor review

Beautiful main building. Very friendly staff. Excellent location, walking distance to many wineries and a distillery. Handy to have a pub with great meals close by. Able to have a drink followed by a pleasant stroll back to the hotel.

Great location

Customer review rating 4.5/5

Phillip A. Couples - 04/03/2021 Confirmed reviews ALL

Short getaway to the area. The resort provided comfortable accommodation and enjoyable restaurant dining for our evening meal and breakfast. Pleasant staff throughout provided helpful information when requested. Highly recommended.

Hunter Getaway

TripAdvisor rating 4.0/5

Roving339224 04/03/2021 TripAdvisor review

Nice hotel with free parking and great location close to everything located next to Hunter valley gardens. Room is spacious with a nice balcony comfortable bed, bathroom a little tired but great shower. Breakfast was ok. Staff were lovely and very helpful, I would recommend and I would stay again.

terrible hotel

Customer review rating 1.0/5

Sheree Couples - 03/03/2021 Confirmed reviews ALL

This accomadation is in a lovely area, but it is very old. I have never in my life had to carry my luggage up 2 flights of stairs, the bathroom wasnt clean and to my surprise we were sharing a room with several cockroaches, we have photos, large and baby ones, when we said something the lady was Oh we spray all the time its just the weather, We also werent told on arrival our breakfast had to be booked in, so we had to go elsewhere and pay again, on the next day we booked breakfast and it was pick one thing off the menu and you could have either a coffee or juice not both, I know covid has made restrictions and buffet isnt allowed but give me a break, I had to payu extra for a drink, No drink voucher was given until I asked and again COVID excuses why we had to get it to our room, we could go to a club in this area and be served and have a great time yet the hotel with very few people couldnt have any service, it seems they used the excuse to cut costs, we went on wine tours that had more people drinking together. This was the worst experience I have ever had.

enjoyed the stay, disappointed in Hotel up keep

Customer review rating 2.5/5

Coral Friends - 03/03/2021 Confirmed reviews ALL

We understand the COVID restriction etc. but was not able to understand why the inside lounge area was not allowed to be used, as there was enough space to be 1.5mtr apart and it could have had person restriction sign, we were advised to sit outside which was dirty and all furniture covered in spider webs, it looked as though it had not been cleaned in months. The next morning at breakfast we saw a cleaner outside wiping the tables down only, didn't bother to wipe the chairs or clean under them to clean away the spider webs. Our room was ok, we killed a cockroach in the bath room put it into the rubbish only to come back after breakfast to find it on the bathroom floor, as the cleaner empty the bin obviously didn't see it fall out. There was no complimentary water in the room or even a note to advise to collect from reception. I think the whole place needs an update in the rooms, new paint work and furniture etc.

We had a lovely relaxing two day stay.

Customer review rating 4.5/5

Jillian V. Friends - 02/03/2021 Confirmed reviews ALL

We enjoyed the meals and lounge after dinner and lovely room. The staff were excellent. A good central location.

Good stay

Customer review rating 5.0/5

Maureen M. Couples - 02/03/2021 Confirmed reviews ALL

Very enjoyable unfortunately for us it rained most of the time but we still found a lot to do.

Customer review rating 2.5/5

Fred F. Friends - 28/02/2021 Confirmed reviews ALL

Meals were terrible, room need a lot of maintenance, bathroom mirror frame had in need of repair. Generally the whole complex looks tired & in need of repair

Could do better

Customer review rating 3.5/5

Anthony W. Couples - 26/02/2021 Confirmed reviews ALL

Stayed for one night to meet close relatives and visit some wineries. We were using our complementary night and were given a very nice large room with a sofa. Only issue with the room was that it had obviously not been used recently and had numerous cobwebs and daddy long leg spiders in both the main room and bathroom. The other problem was trying to use our free drink vouchers. At check in I was told I could get the drinks at the bar or through room service. Anyway we got back from dinner about 9.45pm and called room service. Closed at 8.30pm. Went down to the bar, closed. It would have been nice to be told the closing time at check in. Breakfast in the restaurant was very good with friendly service. I have been an Accor Plus member for many years but will not be renewing. In the last few years there have been too many issues and what was once a very good loyalty program has gone down hill and not worth the money anymore.

Good stay would use it again

Customer review rating 4.5/5

Victor H. Couples - 26/02/2021 Confirmed reviews ALL

staff are friendly and helpful rooms very comfortable menu great would definitely stay again

Well located, comfortable and quiet

Customer review rating 3.5/5

Lorraine Couples - 26/02/2021 Confirmed reviews ALL

The bed was comfortable and the amenities were good, however there wasn't enough lighting in the room; perhaps a standard lamp would help. The complex is now in need of some tender loving care especially around the outside of the units, but all in all a good stay.

Well located in the Hunter

Customer review rating 3.5/5

Jim Couples - 25/02/2021 Confirmed reviews ALL

A nice getaway for 2 nights. A large room spa was the highlight. Dinner was great. The accommodation felt very dated. The breakfast was ok, (can you toast the bread with eggs). The room key didn't work (twice). The staff were very pleasant. Booked on 'luxury escapes', not so luxury. Good location to explore wineries etc in the Hunter.

Dear Jim G., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Rooms Manager Mercure Resort Hunter Valley Gardens le… +6…

Excellent Staymill

Customer review rating 5.0/5

David Families - 25/02/2021 Confirmed reviews ALL

Initially there was a problem but quickly sorted by Camille and we had an excellent stay.

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Lewry Assistant Rooms Manager Mercure Resort Hunter Valley Gardens le… +6…

Great central location

TripAdvisor rating 4.0/5

Journey57460800091 22/02/2021 TripAdvisor review

The location was perfect Walking distance to many wineries and the Hunter gardens and shopping area Great convenient restaurant The resort surrounds, gardens had a Tuscan feel Colder weather would really cap the experience

Dear Journey57460800091, Thank you for your lovely feedback! You definitely need to come back in Winter when the fireplace is running in the library and you get to read a book or enjoy a glass of wine in the library (pending Covid eases by then). We would love to welcome you back to the hotel later this year. Kindest regards,

Enjoyable stay

Customer review rating 4.5/5

John H. Couples - 21/02/2021 Confirmed reviews ALL

We booked a room for our wedding anniversary. The room itself was clean and well appointed and the staff kindly sent us a gift for the occasion. Thanks for making us feel welcomed!

Dear John, I am so pleased you enjoyed your stay with us for such a special occasion! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon! Sincerely, Hayley Lewry Assistant Rooms Manager Mercure Resort Hunter Valley Gardens le… +6…

Rooms good

Customer review rating 4.5/5

Becky Couples - 20/02/2021 Confirmed reviews ALL

Good but each morning we had to wait to order breakfast for 20 minutes and the restaurant was not even busy

Dear Rebekah C., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley Lewry Assistant Rooms Manager Mercure Resort Hunter Valley Gardens le… +6…

Good stay

Customer review rating 4.5/5

Garry K. Couples - 18/02/2021 Confirmed reviews ALL

Nice comfy room. Parked car right at the front door. Peace & quiet. Small private courtyard at back door, with easy access to the pool. Everything in the apartment seemed to work ok. Beautiful dinner enjoyed at Elements, with great service by staff. Easy access to the various attractions we wanted to visit in the Hunter Valley. A couple of negatives. The shower wasn't the easiest to use, but was compensated by the more than adequate size of the bathroom. and the fact that the mirror didn't fog up when the shower was used. Also, although the room was clean, tidy and well-presented, some aspects of the property appeared "tired" and due for some maintenance. The hedges appeared overdue for some trimming.

lovely staff but amenities need a full redesign

Customer review rating 3.5/5

Anonymous Couples - 18/02/2021 Confirmed reviews ALL

Staff were nice. Bed was comfortable but the curtains were awfully old and seriously need a more modern look. I did not find anything luxurious about this room. The old interior has no pleasant classic feel. The curtains just give me the creepy shivers. PLEASE! I implore you and strongly suggest to change these interiors. The Hunter Valley should represent beauty and elegance that leaves a lasting impression to all travellers that go there. The lighting is not enough. Lights are too dim especially at night. The bathroom looks like a motel bathroom. Very mediocre. The bath mat keeps getting stuck under the shower door because the shower door is just set too low that it keeps sweeping the bath mat away. Very annoying. The bath exhaust is very weak that it is absolutely useless to de-fog the mirrors. The reception area was lovely though. the stone feature inside is beautiful. Coffee during breakfast was excellent. We were quite disappointed when we checked out the gym. We were not advised that the gym wasn't under Mercure. We walked out in the rain early morning thinking we could get in. Please in the future, advise guests that the gym owner needs to be contacted prior to going straight there.

Dear MARY JANINA C., We very much appreciate your comments regarding your stay at the Mercure Resort Hunter Valley Gardens. We are currently working on updating the decor in our rooms, and curtains are definitely high on the list! We always like to pop something special in our guests rooms for special occasions but unfortunately I cannot see on your booking that you were celebrating a birthday. I apologies if you notified staff and it was not acknowledged. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Hayley Lewry Assistant Rooms Manager Mercure Resort Hunter Valley Gardens le… +6…

Well located

Customer review rating 3.5/5

Dana Couples - 17/02/2021 Confirmed reviews ALL

A 2 night stay on the Luxury Escapes package.

Dear Dana, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hayley Lewry Assistant Rooms Manager Mercure Resort Hunter Valley Gardens le… +6…

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