Mercure Resort Hunter Valley Gardens 4.5 stars

Customer review rating (ALL Rating) 4.1/5 1,541 reviews

ALLSAFE approved hotel

Hotel location

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

GPS:-32.772691, 151.300447

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

Your meetings and events

The Semillon Centre features technology, comfort and flexible spaces. Keep as a ballroom for up to 300 guests or separate into 4 break-out spaces. Large foyer and adjoining terrace for out of conference catering. The Conservatory is a unique conference room boasting natural light, a large open fireplace and a view of the stunning water feature and manicured gardens. Perfect for an executive conference of up to 30 delegates. The Chardonnay Room has abundance of natural light and opens out onto a garden terrace area. It also features high ceilings and a large drop down screen. The room is ideal for mid size conferences.

Room descriptions and layouts

meeting rooms

From 1 to 350 

attendees

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Our accommodation(s)

72 beautifully appointed room styles consist of Studio rooms with king or spacious twin bedding, Superior rooms with sunken tubs under clear atriums, Deluxe rooms with relaxing spa baths and our Suites with separate living areas, king beds and spa bath

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,541 reviews

TripAdvisor Rating  4.0/5  1,227 reviews

Very accessible to great places to see and experience

Customer review rating 4.5/5

Sue Couples - Confirmed reviews ALL

A very enjoyable stay, lovely clean room, very polite, helpful staff and beautiful food in the restaurant.

A Wonderful Place to Stay

Customer review rating 5.0/5

Sue-anne G. Couples - Confirmed reviews ALL

Stayed one night in a king suite room and had dinner and breakfast at the restaurant. The suite was stunning and consisted of 2 rooms: lounge, kitchenette, fireplace, access to private courtyard and then the bedroom, also with access to the courtyard plus spacious bathroom with spa. The largest 'room' in a hotel we have ever had. Vaulted ceilings and large sliding doors added to the feeling of grandeur. Very quiet! Good sized pool and beautiful mature gardens. Walking around the hotel grounds there are many seating areas. The restaurant is very good and serves a two or three course menu for dinner and buffet for breakfast. There is also out door eating in the gardens but the day we had breakfast the flies were very annoying. Excellent service throughout this hotel. Not the first time we have stayed and definitely not the last.

Amazing time!

Customer review rating 5.0/5

Johnny S. Families - Confirmed reviews ALL

We loved it. Specially the skyview from the bathtub was one of the high-lights of our stay. The staff were very helpful. Thank you team Mercure Hunter Valley.

Well located, friendly staff, but could do with an Uplift

Customer review rating 4.0/5

Bc77 Families - Confirmed reviews ALL

The resort is perfectly located if you're looking to stay close to the Hunter Gardens. The staff are all exceptionally helpful and friendly, at Reception, the Restaurant & the Bar. Second to none! The upkeep of the lawns & gardens is IMMACUATE.... However sadly the rooms are quite run down, dated (compared to most) and not worth the money in comparison to other places anymore. I've stayed here a few times over the last 10 years and can honestly say NOTHING in the rooms has been updated or maintained in that time. This time around we found the rooms to be stuffy & smelly upon check in (some air freshener wouldnt go astray), MDF panelling in parts of the bathrooms around the mirrors were bubbling and expanded. Mini Bar facilities were very limited with just a packet of 2 small cookies and a small long life milk. There was a kettle and coffee sachets - but not a single teaspoon to stir the coffee / tea. And the outdoor balcony furniture and floor was very dirty - not sure if this outdoor area is included in the daily room cleaning process? But it definitely was not the case in the 2 rooms we had. We spent some time at the pool which was lovely enough. But when walking back past the restaurant / bar past the outdoor tables - we noticed numerous tables that had empty bottles, glasses and plates still sitting there which we had seen 3 hours earlier. I understand people are understaffed at times - but I also thing 3 hrs is sufficient timing for someone to walk past and collect any dirty glassess & dishes off a table. All in all I think this institution still has plenty of character but with a bit more love and care & attention to detail it would make the stay more pleasant and worth the money.

Well located.

Customer review rating 5.0/5

Carmen C. Couples - Confirmed reviews ALL

It was excellent we enjoyed our stay. Very close to everything, good location. The room was lovely and we enjoyed the pool. It was nice temparature the pool. Would definetly come back again. Very good price aswell, affordable. Thankyou very much.

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Other web-users rate our hotel

  • 562 reviews 9.6/10 Location
  • 1,161 reviews 5.7/10 Room
  • 901 reviews 7.1/10 Service
  • 36 reviews 1.8/10 WiFi
  • 488 reviews 3.4/10 Cleanliness
  • 431 reviews 7.2/10 Amenities
  • 217 reviews 5.9/10 Breakfast
  • 200 reviews 5.2/10 Value

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