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Novotel Abu Dhabi Gate Hotel 4 stars

Customer review rating 4.4/5 2,096 reviews

ALLSAFE approved hotel

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Novotel Abu Dhabi Gate
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+ 24 Services

Hotel extras

  • Great views over the city

  • Outdoor swimming pool

  • Free WIFI

  • 15 minutes' drive from downtown

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • ABU DHABI INTL AIRPORT Paying
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping Paying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Abu Dhabi Gate

222 Al Maqta Street
Rabdan Area
PO Box
92156 abu dhabi
united arab emirates

Tel: +97125089999

Fax: (+971)25089990

Check-in from 14h00

Check out up to 12h00

  • By plane

    ABU DHABI INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By plane

    AUH At 20km / 12.43 miles

GPS :24.39591, 54.51804

Exhibition and convention centre

  • ADNEC 11.0 km / 6.84 mi

Your meetings and events

Meeting Novotel Abu Dhabi Gate offers you flexible and intimate conference rooms to facilitate productive and memorable meetings and events. All meeting rooms with natural daylight to cater for meeting up to 100 people. Free WIFI and technical support.Novotel Abu Dhabi Gate is ideally suited to cater any event whether it is a board meeting, conference, training seminar, family celebration, drinks reception or a pool-side barbecue.

Room descriptions and layouts

7 

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Auditorium

  • Soundproof

  • Meeting room

  • Audio and video equipment

  • Video camera

  • Office

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

We are a 4-star hotel featuring 224 modern superior rooms, suites and 1 bedroom apartments with kitchen that are designed to satisfy the needs of leisure travelers and business guests alike with various sleeping options like single, twin and sofa bed

Our restaurants and bars

AL NASSEEM POOL BAR

Our modern and trendy pool bar is located on the 2nd floor and features snacks, all kind of fancy drinks and a Shisha lounge. There are many comfy sofas and seating to relax and enjoy the nice view and weather.

HORIZONLINE RESTAURANT

Type of cuisine: International

Our restaurant serves in the morning an extensive quality breakfast buffet with oriental specialties. For dinner we offer an international buffet with a wide variety of food on 7 days a week. Indoor and outdoor dining is offered.

GABBIANO ITALIAN RESTAURANT

Type of cuisine: Italian

Enjoy a traditional & contemporary Italian experience with an outstanding selection of our a la carte menu & seasonal specials. Open daily for lunch from 12pm to 3pm & dinner from 6pm to midnight. Location : Lobby

AROMA CAFÉ

Type of cuisine: Cafe

The Aroma Café is a great place to meet friends & colleagues. Offering freshly made coffee & tea with selection of pastries, cakes & light snacks. Open daily from 8 am to 11 pm.

BELGIAN BEER CAFÉ

Type of cuisine: International

Discover the true charm of a Brussels Cafe in Abu Dhabi. This authentic bar & restaurant boasts an extensive menu of delicious Belgian cuisines along with many famous Belgian Beverages. Enjoy the Belgian good taste in all aspects with 'Live music'.

AL NASSEEM POOL BAR

Our modern and trendy pool bar is located on the 2nd floor and features snacks, all kind of fancy drinks and a Shisha lounge. There are many comfy sofas and seating to relax and enjoy the nice view and weather.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Abu Dhabi Gate

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,096 reviews

TripAdvisor Rating 4.5/5

1,245 reviews

Nice team

Customer review rating 4.5/5

Frederic O. Business - 11/09/2021 Confirmed reviews ALL

Always nice to stay in this hotel once a week

Good location and perfect service.

Customer review rating 5.0/5

Andriy V. Business - 11/08/2021 Confirmed reviews ALL

With respect for all team. Perfect condition in the room , very good cleaning. On reception can help for any questions!

Dear Andriy V., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Excellent Hospitality and Maintaining good harmony for Staying

Customer review rating 5.0/5

S. S. Business - 02/08/2021 Confirmed reviews ALL

I had stayed in IBIS Novotel for 19 long months without any hassle or any issue. I need to thank each and every staff who had made my stay smooth (Reception, Cleaning Staff, food (In this pandemic Situation they had taken good care for giving quality and hygienic food ) , timely Maintenance and Hotel management for taking good care of customers). who had made my stay very peaceful. I loved the Location and Good harmony maintained by the Quality staff. Further if any chance of coming back to Abu Dhabi, willing to stay here. I would like to take time for appreciating the below staff. Ms Verny, Ms Tatijana & Ms Mery- Reception & Management staff Mr Saleh- Maintenance Team. S. S.

Dear S. S., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Abu dahbi changed thier rules on Covid 19

Customer review rating 0.5/5

Wslid E. Families - 26/07/2021 Confirmed reviews ALL

As I booked and paid for my stay in Abou dahbi with Novitel gate in Feb 2021. There was no restrictions on Covid 19 at the time. But when I arrived there on 6/23/21 to find out that rules have changed in that country where I can't stay in Abu Dhabi city at all by government ruling. Contacted the Hotel for a refund as this was not a restriction at the time of my reservation. The manager there refused to refund my 1 night stay. So they basically don't take any responsibility for thier government decisions. That changes suddenly. And ofcourse the Abu Dhabi government is not going to reimburse me either. Will just an advice for any American going there specially Abu Dhabi. Don't go. They just a want to be USA. Nothing more. And for the management team that is reading this review. Rest assure that I will be posting it on every rating and social site that I know of. Thanks Walid E. USA

Dear Walid E., Thank you for taking the time to share your feedback reference to your booking at the Novotel Abu Dhabi Gate. We would like to take this opportunity to inform you that the booking you made was a non-refundable booking for which you got a special rate. The booking made comes with the strict terms and conditions of a non-refundable reservation. We have communicated with you thru email that a refund request will not be possible, however, as a special case we offered a one-time date amendment valid within one month (until 24th of July) plus the rate difference to be added on the booking amount once utilized. We have given you the option to provide us with your new stay date so we could amend the booking accordingly. Since the one-month validity had already lapsed, the booking was officially charged as per the cancellation / no-show policy. While we understand your frustration and can certainly empathize with your feelings, we hope that our explanation have clarified your concerns. We welcome all comments that we receive from our guests as we truly believe that guest feedback is essential for us in improving our level of service and meeting our guests’ expectations. Sincerely, Laurent Noury Cluster General Manager
Customer review rating 3.0/5

Ahmad Solo - 06/06/2021 Confirmed reviews ALL

I'd spent my 5 day quarantine in the hotel. The food quality was below average and The room service wasn't very good. I didn't get any bottles of water until I asked more than once.

Dear Ahmad M., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Noury Cluster General Manager

Its very near from my place soo all tim I want to go an enjoy there

Customer review rating 2.5/5

Muhmmad Z. Friends - 22/05/2021 Confirmed reviews ALL

Very humble and professional staf give us good service

Dear Muhammad z., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. I am sorry that your experience did not meet your expectations despite of your positive remarks about the hotel and the service. It is our deepest regret that there were various aspects of your stay which you were unhappy about looking at the low rating you have given us. Kindly be informed that ratings are considered 10 being the lowest and 100 being the highest. We thank you for staying with us and it was a pleasure to being of service to you. Sincerely, Laurent Noury Cluster General Manager

Excellent hotel

Customer review rating 5.0/5

Marwan A. Solo - 05/05/2021 Confirmed reviews ALL

Nice hotel, the rooms are wide and big , good for long stay, always the price is good , highly recommended

Dear Marwan A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Noury Cluster General Manager

Nice hotel but no hot water in bathroom

Customer review rating 4.0/5

Mbe Business - 30/04/2021 Confirmed reviews ALL

Had the Experience of staying at hotel for one night, great restaurant but the only problem was the hot water called Maintenace they came and said they fixed it, had one shower halfway through that shower the water was cold again,

Dear Matthew B., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Gate. I am sorry that there were some aspects of your experience which did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Noury Cluster General Manager

Good stay

Customer review rating 4.5/5

Ralph D. Business - 29/04/2021 Confirmed reviews ALL

I had online checkin done. All good. Breakfast was good especially the Eggs Benedict which I prefer to have in the morning. Thanks to the Chef.

Dear Ralph D., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Very good stay

Customer review rating 4.5/5

Elmar Solo - 29/04/2021 Confirmed reviews ALL

I stay every week, and very satisfied

Dear Elmar A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Peaceful

Customer review rating 5.0/5

Martthys Business - 28/04/2021 Confirmed reviews ALL

Peaceful and had a good rest and was center for all my needs

Dear Martthys T., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Best Birthday Ever

Customer review rating 4.5/5

Ruazol D. L. Families - 26/04/2021 Confirmed reviews ALL

Thank you very much for the house keeping team for a very clean room and for the creative design they made for my birthday. Really appreaciate it. Thank you to the ff: Mohammed from front desk Darlin from aroma cafe Erika, donna, jennifer and arjun from horizoneline.

Dear Ruazol De L., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. Glad that we have made your birthday extra special. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Enjoyable Stay

TripAdvisor rating 5.0/5

wael2010 13/04/2021 TripAdvisor review

Staff are amazing, specially room service Raj I think and all HK, everyone was doing treat job and trying to exceed my expectations at all times. Only one point although it's not recommended to provide water due to Covid restrictions but, still you need to keep some water bottles around to avoid dehydration. Thanks to all

Dear Wael2010, Thank you for choosing our hotel to stay in and thank you for your review. We are glad to note that you had an enjoyable stay with us. It is such a pleasure to read that our team members, particularly Raj and housekeeping staff highlighted your lovely experience at The Novotel Abu Dhabi Gate Hotel. Due to Coronavirus (COVID-19) pandemic, certain services or facilities may be reduced or unavailable as a result. Health and safety guidelines are being followed as per the local authorities directives. We sincerely apologize for the inconvenience and we thank you for your kind understanding. It was a pleasure to being of service to you and hope that we will have the opportunity of welcoming you back in the future. Sincerely, Hotel Management

good stay

Customer review rating 4.5/5

Ghada Families - 10/04/2021 Confirmed reviews ALL

We a lot of fun, the receptionist was very well treated and very good at talking to us and receiving us, and the pool was very good ,the staff also wonderful smile and cleanliness , attention is very good , thank you

Dear Ghada M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Location and staff

Customer review rating 4.0/5

Hossameldin G. Business - 27/03/2021 Confirmed reviews ALL

Adequate amount of staff for help and near location to my work

Dear Hossameldin E., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive valuable feedback from our guests. Our Restaurant Manager have reached out to you to better understand your concerns with regards to your comments about food and beverage. Please be assured that we have noted your comments for our further review and improvement. We truly believe that guest feedback is essential for us in improving our level of service and meeting our guests’ expectations. Thank you again for sharing your experience. It was a pleasure to being of service to you and hope that we will have the pleasure of welcoming you back again in the future. Sincerely, Hotel Management

Another excellent stay

Customer review rating 5.0/5

Peter W. Business - 11/03/2021 Confirmed reviews ALL

I'm a regular guest now, and I really appreciate and enjoy the very good service from all staff, and the safety in relation to the COVID-19 rules. Rooms are cleaned to perfection daily, and if something is missing, it's provided within minutes. Breakfast variety is nice, and the food at Belgian Cafe is also something to look forward to. Will be back soon.

Dear Peter W., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

NICE HOTEL CONVENIENTLY LOCATED

TripAdvisor rating 5.0/5

Offsetlinks Business - 28/02/2021 TripAdvisor review

I came to Dubai to attend the exhibition IDEX. The hotel is nicely located vis a vis the exhibition hall. Only one remark : the choice of restaurants is limited. Apart from that, no comment I was fully stisfied with my room, the food and the staff

Dear Offsetlinks, Thank you for choosing to stay at the Novotel Abu Dhabi Gate Hotel as your preferred accommodation among other options in the vicinity during the IDEX. It is certainly a delight knowing that you had a lovely stay with us, highlighting our convenient location in close proximity of the exhibition venue. Happy to hear that you were fully-satisfied with your experience despite your comment of having limited choices of restaurants. It was a pleasure to being of service to you and hope that we will have the pleasure of welcoming you back again in the future. Sincerely, Hotel Management

Short and good stay

Customer review rating 4.0/5

Jv G. Business - 24/02/2021 Confirmed reviews ALL

Non particular comment but overall stay was good

Dear Jean Valery g., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive valuable feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Amazing staff and very comfy place

Customer review rating 5.0/5

Walaa Solo - 24/02/2021 Confirmed reviews ALL

Reception staff at novotel gate were very friendly and welling to help and serve you better. The room was clean and comfy. To be honest all hotel facilities are clean and safe. Also, restaurants there are good.

Dear Walaa Kamal M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Gate. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Magnificent

TripAdvisor rating 5.0/5

khalidb904 Business - 27/01/2021 TripAdvisor review

The customer care, attention to detail, provided services and hygine including the belgian cafe were all top notch, even with the reduced manpower the staff in general are willing to go the extra mile.

Dear Khalidb904, Thank you for your recent stay with us here at the Novotel Abu Dhabi Gate Hotel and for taking the time to share your magnificent feedback with us. We are very much delighted to hear that you generally enjoyed your stay with us. Appreciated your kind words and compliments which are great source of encouragement for us to continue our dedication to provide excellent service at all times. We look forward to welcoming you back in the near future. Sincerely, Hotel Management

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