ibis Abu Dhabi Gate Hotel

Dear Oren A., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive valuable feedback from our guests. Please be informed that all the amenities we provide in the room conforms to the international brand standards of ibis, being an economy-scale hotel brand. Safe are not available in rooms as per ibis standard however, our next room category which is one bedroom apartment has a safe to keep valuable items of the guest and for your consideration for future visits. Alternatively, there is a safe in our Reception which you can accommodate guest valuables for storage. We are sorry that you had challenges with the housekeeping services, please accept our apologies for the inconvenience. We do value your feedback as it serve as our guide to know the areas which we need to improve on to enhance the guest experience. Thank you again for sharing your experience and we do hope to get the opportunity to welcome you back again. Sincerely, Hotel Management

Dear Phattraravee P., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear L. Lemuel, We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Muhammad I. A., Thank you for taking the time to tell us about your experience at the ibis Abu Dhabi Gate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We value your feedback and respect your opinion, however please be informed that we never take advantage to people. We do not have any intention of taking advantage or will never take advantage to our valued guests. Kindly be informed that we offer reasonable and competitive prices based on market prices and our room rates and food & beverage prices are of similar price range as compared to other hotels of same star category. If there was an instance that you felt that we were taking advantage, which we were not and will never be, please note that it was never our intention to make you feel that way. We sincerely thank you for choosing to stay with us. It is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, Hotel Management

Dear Allan G M., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive valuable feedback from our guests. With regards to your comment about the late check-out, we are happy to extend the late check-out until 3pm as complimentary as a special case. Kindly be informed that our late check-out request are subject to availability and usually until 2pm only. Also, timing of extension depends from hotel to hotel restrictions or policies. In addition, the date of your stay fell under the busy period and the hotel was full therefore, late check-out request were crucial at that time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are very much looking forward to your next visit. Sincerely, Hotel Management

Dear Sergii M., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive valuable feedback from our guests. We regret to note that you had some challenges on the firmness of our mattress, please accept our apologies for the inconvenience. We hope that this will not deter you from coming back to our hotel. Thank you again for sharing your experience, and we hope to serve you again in the future. Sincerely, Hotel Management

Dear Janneth Martinez P., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Raisa G., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We welcome your views so we would know the areas which we need to improve on. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Wolfgang M., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Nadya O., Thank you for taking the time to tell us about your experience at the ibis Abu Dhabi Gate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret to note that you had some challenges during your check-in as your initial booking at Booking.com was not interfaced to our system. Thus, new booking was again made for your reservation. With regards to your challenges in getting in touch with the Reception, please accept our apologies as perhaps that time, they were engaged in attending some other guests. We do hope that this will not deter you from coming back to our hotel. We appreciate your sharing your experience with us, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Dear Dennis Sena A., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Hassan S., Thank you for taking the time to tell us about your experience at the ibis Abu Dhabi Gate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we do respect your opinion. With regards to your comment about wifi, please be informed that we offer a very decent wifi speed to our guests. We have checked the wifi signal from the room and seems that all are in order. We also did not receive any complaint from other guests who stayed on the same room number. In addition, our laundry and room service rates are very competitive and are in par with the market rates and other hotels with the same star category. Kindly be informed that the services which we provide to the guests conform to the international brand standard of ibis, being an economy-scale brand. We regret to advise that we do not provide porter service, which is also not given being under the ibis brand umbrella. However, we do have trolleys in the lobby area which our guest can use to transport their luggage. We apologise for the inconvenience but we do hope this information will be useful for any future visit. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to serve you again in the near future. Sincerely, Hotel Management

Dear Nicholas C., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Krishnadas m., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Abdul Salam P., We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management