ibis Chihuahua Hotel 3 stars

Customer review rating 4.4/5 3,065 reviews

ibis Chihuahua
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+ 16 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

ibis Chihuahua

Av. Benito Juarez Garcia 3115
Col Centro
31000
chihuahua
mexico

Tel: +526142015100

Fax: (+52)6142015101

Check-in from 15h00

Check out up to 13h00

  • CENTRAL CAMIONERA :  1

  • By plane

    CHIHUAHUA (CUU) At 0.1km / 0.06 miles

  • By plane

    GEN FIERRO V At 13km / 8.08 miles

  • By train

    CHEPE At 3km / 1.86 miles

GPS :28.646876, -106.06935

Companies

  • PARQUE CHIHUAHUA 2.0 km / 1.24 mi
  • PARQUE IND GENESIS 5.0 km / 3.11 mi
  • PARQUE IND SAUCITO 3.0 km / 1.86 mi
  • PARQUE IND SUPRA 11.0 km / 6.84 mi
  • PARQUE LAS AMERICAS 2.0 km / 1.24 mi
Companies

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

At the ibis Kitchen Lounge, you can relax, have a drink or grab a bite to eat. Enjoy a selection of beverages, beers and light snacks available 24 hours a day, 7 days a week. It's the perfect place to work or relax at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Non contractual photo

The Ibis bar is a friendly space, perfect for relaxation, where everyone can get together. Don't think twice about taking a break! We can serve you with drinks and snacks 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Chihuahua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,065 reviews

tripadvisor

TripAdvisor Rating 4.0/5

301 reviews

Not the best Ibis I have stayed

Customer review rating 4.4/5

Frank F. Solo - 09/03/2020 Confirmed reviews ALL

First room thermostat broken. Cold night. No room safe in rooms. Only one of two elevators working. Slowly.

Dear Frank F., Thank you very much for taking the time to share your comments regarding your stay at the ibis Chihuahua. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our heating system in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

friendly

Customer review rating 4.4/5

B. F. Business - 08/03/2020 Confirmed reviews ALL

Reception desk people were extremely nice. Location convenient. Room comfortable, enjoyed view.

Dear F. B., We very much appreciate your comments regarding your stay at the ibis Chihuahua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Ordoñez M. Gerente General

Extremely dirty.

Customer review rating 4.4/5

Monica Business - 12/02/2020 Confirmed reviews ALL

When a hotel is extremely dirty that you cant even shower, the rest unfortunately goes to a side. This is the first time that I stayed at a hotel that dirty. Definitely, not worth paying that much.

Dear Monica M., Thank you very much for taking the time to share your comments regarding your stay at the ibis Chihuahua. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

ESTANCIA AGRADABLE

Customer review rating 4.4/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

.

Estimado Huesped, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chihuahua. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Miguel Ordoñez M. Gerente General

Good Stay

Customer review rating 4.4/5

Michael Business - 29/01/2020 Confirmed reviews ALL

Friendly and helpful staff, and convienent parking. Not as clean as other ibis hotels that I have stayed.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Miguel Ordoñez M. Gerente General

Well located

Customer review rating 4.4/5

Emma G. Business - 21/01/2020 Confirmed reviews ALL

From someone who visits out of the country there are different expectations . I was asked if I wanted to “facturar “ and with my limited Spanish I though this was part of the normal checkout process . I was not happy when the gentlemen at 6:00am asked me to do it through my mobile phone as I was trying to head out . I tried in the pelo g lot and wasn’t successful and he proceeded to tell me they had a computer that I could use to do it . This made me more upset because in my knowledge when you check out the gentleman at the con tee does it without the customer having to do it for themselves . Ignorance on my part, however the gentleman could have explained to me it was not part of his job description

Super small rooms

Customer review rating 4.4/5

Silvia T. Families - 31/12/2019 Confirmed reviews ALL

Good location , super small and dirty!

Dear Silvia T., Thank you very much for taking the time to share your comments regarding your stay at the ibis Chihuahua. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our room cleaning procedures in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

Good location

Customer review rating 4.4/5

At Couples - 24/11/2019 Confirmed reviews ALL

We arrived mid morning from the airport and we were able to get our room straight away. The room was a typical Ibis, but it was good to have complimentary bottles of water in the room. However, later in the day we were surprised (horrified?) to find that it was not possible to buy a cup of coffee. That is despite many adverts for the Ibis Kitchen. Why?? However breakfast was good and it was possible to ask for fried eggs. One minor detail: because I am silver, thre was a free drink voucher - for ber or soft drinks. I hate beer and in other Accor hotels thre has always been the option of wine. Not here - so my husband had the beer! As elsewhere in the area, there is little English spoken. The hotel is about a 10 minute walk from the centre of town.

Dear Angela T., Thank you for taking the time to share your comments concerning your stay at the ibis Chihuahua. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Miguel Ordoñez M. Gerente General

Satisfactoria

Customer review rating 4.4/5

Noé B. Business - 15/11/2019 Confirmed reviews ALL

Muy agradable, amables

Dear NOE A., We very much appreciate your comments regarding your stay at the ibis Chihuahua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Ordoñez M. Gerente General

Satisfactorio

Customer review rating 4.4/5

Anonymous Couples - 19/10/2019 Confirmed reviews ALL

Satisfactorio

Estimada Fabiola H., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chihuahua. Es siempre un placer recibir comentarios positivos. Reciba un cordial saludo. Miguel Ordoñez M. Gerente General

Maintenance has declined since the property opened

Customer review rating 4.4/5

Roberto Friends - 30/09/2019 Confirmed reviews ALL

While the room was comfortable, not much has been put in to maintaining the property since I stayed there initially about 5 years ago. The shower drain was very slow requiring the shower stream to be limited so the water wouldn't run into the bathroom floor. Wear on the furnishings was obvious and in the common areas simple cleaning like daily washing of the elevator call buttons and pads was lacking. The staff is attentive but again, attention to detail in cleaning is very poor.

Dear Robert J., Thank you for taking the time to tell us about your experience at the ibis Chihuahua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

People males a difference.

Customer review rating 4.4/5

Francisco S. Business - 28/09/2019 Confirmed reviews ALL

People truly makes a difference. Every member of the staff was commited to making my experience a unique one.

Customer review rating 4.4/5

David R. Families - 13/09/2019 Confirmed reviews ALL

Placentera

satisfactorio

Customer review rating 4.4/5

Anonymous Business - 10/09/2019 Confirmed reviews ALL

agradable

Regular

Customer review rating 4.4/5

Arturo G. Families - 14/08/2019 Confirmed reviews ALL

No muy agradable

Estimado Arturo G., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Chihuahua. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Miguel Ordoñez M. Gerente General

Agradable

Customer review rating 4.4/5

Noemi Business - 14/08/2019 Confirmed reviews ALL

Excelente

Estimada Cinthya M., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Chihuahua. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Miguel Ordoñez M. Gerente General

not up to ibis standards

Customer review rating 4.4/5

Barbara A. Couples - 23/07/2019 Confirmed reviews ALL

We often stay with ibis because it is clean well priced and consistent . You know what you get. Room was tired. Main criticism was food. Breakfast had obviously hung around some time, and coffee maker not working. Staff indifferent to solving problem. First emptied drip tray then went away saying fixed. It wasn't. They filled milk and went away. Still not working. Finally filled water. Took ages and other person waiting gave up. The machine should be reviewed at all times. I made a big fuss in Spanish and was not charged. Hotel near centre but no restaurants near so on first night ate there. Poor innatentive service, not great food and overpriced . Come on ibis, let's down your brand.

Dear barbara A., Thank you for taking the time to tell us about your experience at the ibis Chihuahua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Ordoñez M. Gerente General

Satisfactory

Customer review rating 4.4/5

Paul R. Couples - 10/07/2019 Confirmed reviews ALL

The stay and installation where good, however when I received the room the bed and general cleaning had not been done at the moment of arrival. Only half a roll of toilet paper and one clean towel. The bed was not made either. Other than that it was all good.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Miguel Ordoñez M. Gerente General

Goodyear. But not so much

TripAdvisor rating 4.0/5

Mobile10976432915 Solo travel - 05/07/2019 TripAdvisor review

Nice place, conviniently located downtown with accesibility and relatively close to the airport. Room WAS ok but nothing Out of the ordinary. TV only has few chanels and the food in the hotel was a bit dry and pretty regular. A little bit more expensive then others in the city. Won't be staying there another time if I don't have to

Average

Customer review rating 4.4/5

Ivan C. Couples - 25/06/2019 Confirmed reviews ALL

Good service from staff. Rooms need a little TLC. But overall not bad. I would consider staying again on my next visit.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Miguel Ordoñez M. Gerente General
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