Customer review rating (ALL Rating) 4.3/5 1,431 reviews
Novotel London Brentford
Great West Road
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Access: 1.61 km / 1 mi 10 min walk / 3 min drive
Access: 1.61 km / 1 mi 10 min walk / 2 min drive
Check-in from - Check out up to
Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.
Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events. With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.
Room descriptions and layouts
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Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Very quiet room
Customer review rating 3.5/5
Xavier M. Business - Confirmed reviews ALL
Room was very quiet. However, I didn't succeed to change the room temperature set to 19°C and I had cold during the night. I didn't receive the invoice by mail and I had to call back twice the hotel to get the full version. Could have some minor improvements to be done.
Excellent customer service
TripAdvisor rating 5.0/5
Zahid R Business - TripAdvisor review
I attended the Novotel this morning, I was met by Preeti the receptionist behind the desk, there was queue of people, Preeti dealt with them professionally and flawlessly and was so helpful and kind in her mannerisms. The company should be very proud of having a first class ambassador representing Novotel Brentford. Her communication skills were second to none. I work in the retail trade and understand how important it is to give positive feedback when you receive excellent customer service. Well done Novotel first class service.
Overall good experience
Customer review rating 4.5/5
M Business - Confirmed reviews ALL
The room was clean, the facilities are good and the staff are friendly, the whole procedure from check in to check out was smooth and I would definitely come here again. The only thing that dropped this to a 9 instead of a 10 is the fact that there are no obvious reception desks. I found other customers would push in front of me as there is no structure or system for queuing and when you’re tired this can be frustrating.
Customer review rating 2.5/5
Linda B. Solo - Confirmed reviews ALL
First breakfast bad, bacon salty and scrambled egg separated with whey or milk. Room not serviced bag of rubbish in bathroom from Tuesday till left. , goujons looked more like fish fingers., omelette first evening pale, bacon with fat on! Could not enter pool as gap between edge and rail - disappointed nonetheless. Manager not aware of this problem. However I was told that there was a disabled entrance into the pool.
Customer review rating 4.0/5
Alex Families - Confirmed reviews ALL
Was alright, maybe the staff to be more friendly
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price