Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,431 reviews

Great West Road, TW80GP BRENTFORD, United Kingdom

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Indoor heated pool, sauna and fitness centre

  • Meeting rooms with top-quality facilities

  • Easy access to central London by rail/tube & 15 minutes from Brentford Community Stadium

  • 20-minute drive from Heathrow Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Telephone +44 20 7660 2230

Fax +44 20 3693 1810

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMET BAR & RESTAURANT

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events. With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Room descriptions and layouts

7 

meeting rooms

From 1 to 60 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,431 reviews

TripAdvisor Rating  4.5/5  1,391 reviews

Very quiet room

Customer review rating 3.5/5

Xavier M. Business - Confirmed reviews ALL

Room was very quiet. However, I didn't succeed to change the room temperature set to 19°C and I had cold during the night. I didn't receive the invoice by mail and I had to call back twice the hotel to get the full version. Could have some minor improvements to be done.

Excellent customer service

TripAdvisor rating 5.0/5

Zahid R Business - TripAdvisor review

I attended the Novotel this morning, I was met by Preeti the receptionist behind the desk, there was queue of people, Preeti dealt with them professionally and flawlessly and was so helpful and kind in her mannerisms. The company should be very proud of having a first class ambassador representing Novotel Brentford. Her communication skills were second to none. I work in the retail trade and understand how important it is to give positive feedback when you receive excellent customer service. Well done Novotel first class service.

Overall good experience

Customer review rating 4.5/5

M Business - Confirmed reviews ALL

The room was clean, the facilities are good and the staff are friendly, the whole procedure from check in to check out was smooth and I would definitely come here again. The only thing that dropped this to a 9 instead of a 10 is the fact that there are no obvious reception desks. I found other customers would push in front of me as there is no structure or system for queuing and when you’re tired this can be frustrating.

Not good

Customer review rating 2.5/5

Linda B. Solo - Confirmed reviews ALL

First breakfast bad, bacon salty and scrambled egg separated with whey or milk. Room not serviced bag of rubbish in bathroom from Tuesday till left. , goujons looked more like fish fingers., omelette first evening pale, bacon with fat on! Could not enter pool as gap between edge and rail - disappointed nonetheless. Manager not aware of this problem. However I was told that there was a disabled entrance into the pool.

Customer review rating 4.0/5

Alex Families - Confirmed reviews ALL

Was alright, maybe the staff to be more friendly

In partnership with TripAdvisor

Other web-users rate our hotel

  • 405 reviews 7.8/10 Location
  • 980 reviews 7.3/10 Room
  • 1,040 reviews 7.5/10 Service
  • 14 reviews 7.5/10 WiFi
  • 487 reviews 7.5/10 Cleanliness
  • 471 reviews 7.5/10 Breakfast
  • 335 reviews 8.3/10 Pool
  • 205 reviews 5.2/10 Value

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