WIFI/Internet Access- Indoor heated pool, sauna and fitness centre
- Ideally located close to Kew Gardens
- Meeting rooms with top-quality facilities
- Easy access to central London by rail or tube
- 20-minute drive from Heathrow Airport
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
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Parking
- Private indoor parking (Paying)
- Private outdoor parking (Paying)
- Private enclosed outdoor parking (Paying)
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Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
- Pets allowed
- 100% non-smoking hotel
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Languages spoken at the hotel
- Chinese Mandarin
- German
- English
- Spanish
- French
- Italian
- Polish
- Reception open 24 hours a day
- LATE CHECK-OUT UP TO 5PM
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Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Hotel location
Great West Road
TW80GP
brentford
united kingdom
- TFL : 65,H91,235
- LONDON CITY AIRPORT At 27.36km / 17 miles
- LONDON HEATHROW At 12km / 8 miles
- BRENTFORD At 1.61km / 1 miles
GPS : 51.491003, -0.302124
Your meetings and events
Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| BRENTFORD LOCK | 20 m2 | 2 m | 12 | 0 | 10 | 12 | 0 |
| BOSTON MANOR | 24 m2 | 2 m | 0 | 0 | 12 | 0 | 0 |
| CHISWICK | 24 m2 | 2 m | 0 | 0 | 12 | 0 | 0 |
| SYON | 24 m2 | 2 m | 12 | 0 | 12 | 12 | 0 |
| TWICKENHAM | 29 m2 | 2 m | 18 | 6 | 8 | 12 | 0 |
| RICHMOND | 50 m2 | 2 m | 30 | 18 | 15 | 14 | 0 |
| KEW | 112 m2 | 2 m | 60 | 24 | 26 | 40 | 64 |
Our rooms
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Suite
Superior Room
Executive Room
Executive Floor
- 202 rooms
- 100% non-smoking hotel
- 10 rooms for people with reduced mobility
- Baby bed
Our restaurants and bars
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Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes. So whether you're in the mood for a British beef burger, or feeling more like a Japanese Miso Salmon, we'll have something to greet your appetite.
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In the mood for a tall, exotic cocktail, or maybe something simpler like an ice-cold beer? We have a wide selection of both, from all over the world - and a welcoming atmosphere for you to enjoy them in.
Certificate of excellence 2019
Dear kcM8617WW, Thank you for your very impressive TripAdvisor review. Reading your feedback did put a smile on my face as well as the team so a special thank you for that. The glass divider wall with the bathroom can actually be changed to frost by pressing the button at the entrance of the shower. This would then provide you both with the privacy you required. Apologies for this room feature not being better displayed or communicated. Overall it seems that you had an excellent stay with us and with this new knowledge about the frosted wall, you will have an even better return visit. I am therefore looking forward to welcoming you back to Novotel London Brentford in the near future. Kind regards, Terence
Dear Mr s., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, however on this occasion we failed to do so. It was so unfortunate that two of the three lifts broke down leading to such a busy weekend. Please rest assured that we are taking the appropriate measures to address the problems you experienced and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a 50% discount on the room rate for your next stay with us. Just contact me direct with your preferred date and I will make the booking for you with the applied discount. I am looking forward to hearing from you and welcome you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com
Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. With the many maintenance and service challenges we encountered over this past weekend I would also agree with you that it was not our finest moment. Please rest assured that we are taking corrective actions to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a 50% on your next booking with us at Novotel London Brentford. This offer is valid for six months starting from the date of this email so please contact me direct when you are ready to make the booking and I will apply the discount. I apologise once again for our shortfall. I am looking forward to welcoming you back to the hotel and provide you with the high level of service you have come to expect from us.. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com
Dear Ms G., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on the occasion we clearly failed to do so. Please rest assured that we have taken your complaint very seriously and taken a number of urgent corrective actions to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and provide the level of service you expect. I am therefore offering you a complimentary night including breakfast at Novotel London Brentford. This offer is valid for six months from the date of this email so please contact me direct when you are ready to make your booking. I once again apologise for the poor experience you had and I am looking forward to welcoming you back and restoring your faith. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com
Dear Ms j., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, however on this occasion we failed to do so. Please rest assured that we have taken corrective actions to address the concerns you highlighted. One such action is to quality check images of our rooms as the Nespresso machines are only in our executive rooms and suites. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary night including breakfast on a future visit to Novotel London Brentford. This offer is valid for six months starting from the date of this email so just contact me direct when you are ready to make your booking. Thank you once again for your feedback and I am looking forward to welcome you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com
Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. With the many maintenance and service challenges we encountered over the weekend I would also agree with you that it was our finest moment. Please rest assured that we are taking corrective actions to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a 50% on your next booking with us at Novotel London Brentford. This offer is valid for six months starting from the date of this email so please contact me direct when you are ready to make the booking and I will apply the discount. I apologise once again for our shortfall. I am looking forward to welcoming you back to the hotel and provide you with the high level of service you have come to expect from us.. Kind regards, Terence, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com
Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion the service you received in the restaurant fell short of that. We have already taken a number of corrective actions to improve the service we provide in the restaurant, namely from management. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Should you plan to visit west London in the next six months it would be our pleasure to offer you a 50% off the room rate at Novotel London Brentford. I am therefore looking forward to hearing from you and welcome you back to the hotel. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate