Hotel - Novotel London Brentford
Novotel Hotel Novotel Hotel

Novotel London Brentford Hotel

4.5/5 1,256 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Grass tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Novotel London Brentford Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BRENTFORD LOCK 20 m2 2 m 12 0 10 12 0
BOSTON MANOR 24 m2 2 m 0 0 12 0 0
CHISWICK 24 m2 2 m 0 0 12 0 0
SYON 24 m2 2 m 12 0 12 12 0
TWICKENHAM 29 m2 2 m 18 6 8 12 0
RICHMOND 50 m2 2 m 30 18 15 14 0
KEW 112 m2 2 m 60 24 26 40 64
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Syndicated room
    • Audio and video equipment
    • Day light
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 202 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 10,301 reviews

Our guest reviews for
Novotel London Brentford

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,256 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Family - 11/12/2019 TripAdvisor review
« great »

lovely place, and good service! lovely staff too! coming back again and again.. room was clean, exceptional as always. food is delicious. pool and other amenities was excellent. not too far from central london, easy access of bus, and safe!

Lien Solo - 04/12/2019 Confirmed reviews ALL

Great, bad taxi service.

kcM8617WW Friends getaway - 04/12/2019 TripAdvisor review
« Certainly Impressed »

We were impressed by everything for our stay. Especially the dining/bar area with many different seating options. Breakfast was excellent and would definitely stay there again. Thank you My only comment would be that as we booked this room especially with twin beds the glass divider wall into the bathroom gave us a smile - not everyone is a couple! Fortunately, as friends it wasn't too much of an issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kcM8617WW, Thank you for your very impressive TripAdvisor review. Reading your feedback did put a smile on my face as well as the team so a special thank you for that. The glass divider wall with the bathroom can actually be changed to frost by pressing the button at the entrance of the shower. This would then provide you both with the privacy you required. Apologies for this room feature not being better displayed or communicated. Overall it seems that you had an excellent stay with us and with this new knowledge about the frosted wall, you will have an even better return visit. I am therefore looking forward to welcoming you back to Novotel London Brentford in the near future. Kind regards, Terence

Amie Families - 03/12/2019 Confirmed reviews ALL
« Lovely hotel »

Lovely hotel, clean, friendly staff

James S. Families - 03/12/2019 Confirmed reviews ALL
« Going downhill »

I stay at this hotel every year twice a year. Something in the last 6 months has drastically changed! On arrival the receptionist could hardly be bothered to speak and when you get response a 13.30 that is your room should be ready by 14.00 it’s not a great start. We got our room at 14.30. 2 out of 3 lifts were out of service by the time I got to my room I was not impressed. Then I could not get it my room as the key had not been programmed. Breakfast was so busy with 2 servers one of which tutted when asked a question. Very poor customer service and broken lifts made for a very unsatisfactory weekend I am not sure if I will chose this place again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr s., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, however on this occasion we failed to do so. It was so unfortunate that two of the three lifts broke down leading to such a busy weekend. Please rest assured that we are taking the appropriate measures to address the problems you experienced and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a 50% discount on the room rate for your next stay with us. Just contact me direct with your preferred date and I will make the booking for you with the applied discount. I am looking forward to hearing from you and welcome you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Jim C. Solo - 03/12/2019 Confirmed reviews ALL
« Rooms great, Shame about the rest »

I arrived at 6pm... The room wasn’t ready... Room was disabled, but I am not disabled... Two out of the three lifts had been taken out of service for maintenance work... This meant that the one remaining lift was overworked, stopping at every floor and after three arrivals where it was packed and I couldn’t gain access, I had to use the stairs... wouldn’t it make sense to take one lift out at a time? Long queues for breakfast, checking in and checking out, indicates poor rostering, staff shortages or poor management and it needs addressing. On the plus side, the rooms are clean spacious and well appointed... I didn’t queue for breakfast, as the wait would have been long, so can’t comment on the quality of the food... Instead I climbed the stairs, packed, left and went elsewhere, despite having prepaid for breakfast... I stay when Brentford are playing at home and have bookings for the Cardiff and Nottingham Forest games... I will be looking for alternative arrangements should my next two visits end in similar disappointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. With the many maintenance and service challenges we encountered over this past weekend I would also agree with you that it was not our finest moment. Please rest assured that we are taking corrective actions to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a 50% on your next booking with us at Novotel London Brentford. This offer is valid for six months starting from the date of this email so please contact me direct when you are ready to make the booking and I will apply the discount. I apologise once again for our shortfall. I am looking forward to welcoming you back to the hotel and provide you with the high level of service you have come to expect from us.. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Disappointed M. O. 2. Friends - 03/12/2019 Confirmed reviews ALL
« Poor service from both reception and breakfast staff. »

Poor service.Parents & children were put in rooms far apart despite booking them together with special request far in advance. Breakfast was dreadful. Staff were mostly polite but extraordinarily slow and badly trained. unnecessarily huge queue for breakfast with lots of empty tables being available. The woman responsible for showing customers to tables was exceptionally slow, unapologetic and dawdled back and forth unhelpfully. No allergen guides were available for my child with severe nut allergy though I asked for the allergen guide for foods both at dinner and breakfast none was given. My daughter who is vegan was told the beans and some sausages were vegan. but the beans were in the same warmer as the scrambled egg with egg flowing into the beans. Walnuts at the cereal stand and no proper dispensers meant son couldn't have any cereal. I asked for porridge which took 25 mins and several prompts to arrive. pots of Tea and unpleasant coffee arrived again after many prompts, after breakfast was nearly eaten and without any accompanying cups which then also took an age to arrive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on the occasion we clearly failed to do so. Please rest assured that we have taken your complaint very seriously and taken a number of urgent corrective actions to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and provide the level of service you expect. I am therefore offering you a complimentary night including breakfast at Novotel London Brentford. This offer is valid for six months from the date of this email so please contact me direct when you are ready to make your booking. I once again apologise for the poor experience you had and I am looking forward to welcoming you back and restoring your faith. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Anonymous Friends - 03/12/2019 Confirmed reviews ALL
« parking and check-in experience appalling, rooms not we booked »

took us longer to park than to drive from home to hotel! Conflicting solutions given by your staff check-in process took nearly 15 mins, then door card didn`t work.Once we got into the room it was not the room we booked and looked like someone had just got up from one of the beds.More delays as we waited for another room. No Nespresso machine in either of the rooms booked and yet they are still on the photos on the website. Flat prosecco in bar. Peroni glass not dried properly tasted of cleaning fluid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms j., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, however on this occasion we failed to do so. Please rest assured that we have taken corrective actions to address the concerns you highlighted. One such action is to quality check images of our rooms as the Nespresso machines are only in our executive rooms and suites. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary night including breakfast on a future visit to Novotel London Brentford. This offer is valid for six months starting from the date of this email so just contact me direct when you are ready to make your booking. Thank you once again for your feedback and I am looking forward to welcome you back to the hotel. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Stephen H. Families - 03/12/2019 Confirmed reviews ALL
« Meh..... »

Not the best and very far off previous stays!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. With the many maintenance and service challenges we encountered over the weekend I would also agree with you that it was our finest moment. Please rest assured that we are taking corrective actions to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a 50% on your next booking with us at Novotel London Brentford. This offer is valid for six months starting from the date of this email so please contact me direct when you are ready to make the booking and I will apply the discount. I apologise once again for our shortfall. I am looking forward to welcoming you back to the hotel and provide you with the high level of service you have come to expect from us.. Kind regards, Terence, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Mahmoud I. Business - 02/12/2019 Confirmed reviews ALL
« Amazing »

The room is comfortable and contains all the amenities needed by any guest

H J. Families - 01/12/2019 Confirmed reviews ALL
« Great location, clean modern rooms »

Special request on the booking did not get notified to Hotel and kids room was 3 floors down. Quickly rectified at check in and we got adjoining rooms which was fantastic. Easy to get to Piccadilly Circus with a short bus ride to South Ealing underground station. Pool was nice and the gym looked well equipped. We enjoyed a slow leisurely breakfast and the kids ate for free. Parking is £15 for 24 hours which is pretty standard for London. Brentford FC is 5 mins walk away and Wembley is 20 minute drive on a Sunday morning. I would thoroughly recommend this hotel for all. Be warned though the shower is separated from the bedroom with glass and a button to make it frosted but your silhouette can be viewed to the amusement of the room occupiers!!

Anonymous Couples - 01/12/2019 Confirmed reviews ALL
« Great Experience »

Very comfortable, easy and relaxed.

Pete Business - 29/11/2019 Confirmed reviews ALL
« Mr »

Lovely Hotel but in the restaurant the manager was very rude and abrupt and me and my colleagues were made to feel like 2nd class citizens with how we were treated by her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion the service you received in the restaurant fell short of that. We have already taken a number of corrective actions to improve the service we provide in the restaurant, namely from management. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Should you plan to visit west London in the next six months it would be our pleasure to offer you a 50% off the room rate at Novotel London Brentford. I am therefore looking forward to hearing from you and welcome you back to the hotel. Kind regards, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Anthony B. Business - 29/11/2019 Confirmed reviews ALL
« Modern, spacious and clean. »

Single overnight stay for a company meeting at Dell EMC (Brentford). Friendly staff, modern hotel environment and good bar and catering area. Very good experience all round. Thanks Anthony B.

Rob Business - 29/11/2019 Confirmed reviews ALL
« Enjoyed stay »

Good food, nice decor, lovely room. Temperature of room was very warm though. I could not reduce the temp work the air con. Otherwise, loved my stay.

Stephen B. Business - 29/11/2019 Confirmed reviews ALL
« Satisfied »

Good

Anonymous Business - 28/11/2019 Confirmed reviews ALL
« Brilliant sleep »

I have a fantastic sleep and the room was comfortable. The breakfast staff were very friendly but check in and dinner staff were not as enthusiastic.

Sirajo I. T. Business - 26/11/2019 Confirmed reviews ALL
« Mr Sirajo Ibrahim T. »

Exceptional

Gavin Families - 26/11/2019 Confirmed reviews ALL
« Excellent »

Very relaxing stay. Great facilities friendly and helpful staff

Jimmy M. Business - 26/11/2019 Confirmed reviews ALL
« Perfect for requirement. »

Good as always.

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