Novotel London Brentford Hotel 4 stars

Customer review rating 4.5/5 10,596 reviews
Novotel London Brentford
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+ 24 Services
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Hotel extras

  • Indoor heated pool, sauna and fitness centre

  • Ideally located close to Kew Gardens

  • Meeting rooms with top-quality facilities

  • Easy access to central London by rail or tube

  • 20-minute drive from Heathrow Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes (Nearby)
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Due to the current situation, we inform you that our hotel is temporarily closed. For upcoming reservation, the hotel has made all necessary arrangements for your reservation to be transferred to one of our sister hotels and will contact you directly.

Hotel location

Novotel London Brentford

Great West Road
TW80GP
brentford
united kingdom

Tel: +442076602230

Fax: (+44)203/6931810

Contact email

Check-in from 14h00

Check out up to 12h00

  • TFL :  65,H91,235

  • By plane

    LONDON CITY AIRPORT At 27.36km / 17 miles

  • By plane

    LONDON HEATHROW At 12km / 8 miles

  • By train

    BRENTFORD At 1.61km / 1 miles

GPS :51.491003, -0.302124

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Syndicated room

  • Audio and video equipment

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Accessible room

Executive Premium Room with Queen-size bed

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Superior Premium Room With Queen Bed & 2 Convertible Sofa Beds

  • Max. number of persons: 4
  • Area: From 16m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Superior Premium Room With Queen Bed & Convertible Sofa Bed

  • Max. number of persons: 3
  • Area: From 16m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Superior Premium Twin bedded room

  • Max. number of persons: 2
  • Area: From 17m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite with king-size bed

  • Max. number of persons: 2
  • Area: From 43m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes. So whether you're in the mood for a British beef burger, or feeling more like a Japanese Miso Salmon, we'll have something to greet your appetite.

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

In the mood for a tall, exotic cocktail, or maybe something simpler like an ice-cold beer? We have a wide selection of both, from all over the world - and a welcoming atmosphere for you to enjoy them in.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel London Brentford

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,596 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,270 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Best night sleep ever!

Customer review rating 4.5/5

Tom Business - 25/03/2020 Confirmed reviews ALL

Through a tough and unexpected time, I stayed here for my work training for 2 nights. Unfortunately due to covid I had to remain in my room. But these guys made sure I had everything I needed to make my stay as welcoming and comfortable as they can. Thanks Novotel Brentford!

Great stay

Customer review rating 4.5/5

Paul Business - 22/03/2020 Confirmed reviews ALL

Staying here for work. Great location, friendly staff, Great food, Clean tidy room and really comfy bed.

Loved my stay

Customer review rating 4.5/5

Mark J. Business - 20/03/2020 Confirmed reviews ALL

Room was very impressive, cleaned on a daily basis, the food was perfect and every staff member had a friendly welcoming attitude. Looking forward to my next stay. Thank you very much.

Great stay

Customer review rating 4.5/5

Jamel M. Couples - 17/03/2020 Confirmed reviews ALL

Smooth check in & out, helpful staff

Excellent stay

Customer review rating 4.5/5

K. R. Couples - 15/03/2020 Confirmed reviews ALL

It was very comfortable and just what we needed

Good location with work

Customer review rating 4.5/5

Sue C. Business - 15/03/2020 Confirmed reviews ALL

Overall okay. Staff in restaurant allowed noisy and disruptive behaviour by small children lacking parental control (running around screaming, throwing cushions etc). Dealt with by staff once I highlighted which resulted in me being verbally insulted by parents of said children.

Dear Ms C., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; however on this occasion we failed to do so. Please rest assured that we have since followed up with the family in question to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you during your future stays with us. I have instructed our Welcome team to crest 2,000 ALL reward points to your account as well as upgrade your room category for your next stay. Please contact me direct to inform me when to apply the room upgrade. My apologies once again for your negative dining experience and I am looking forward to your improved future stays. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

All good apart from check out

Customer review rating 4.5/5

David Couples - 13/03/2020 Confirmed reviews ALL

Easy stay, nice clean room. No dressing table mirror in the suite though. Big disappointment after check out I logged into my bank account to discover I’d be charged circa £140 - an error but it took longer than it should to have been refunded.

Very good value hotel .

TripAdvisor rating 4.5/5

thedysons1911 12/03/2020 TripAdvisor review

Very good value hotel with very good breakfast and clean, comfortable rooms. Parking under the hotel is very convenient. Location is handy for Twickenham or Central London. Check in and out is easy and efficient.

Dear thedysons1911, Thank you for your Very Good TripAdvisor feedback. I was pleased to read that you found the hotel to be very good value and the location handy for getting to Central London or Twickenham. We would love to have you stay with us again to please continue to make Novotel London Brentford your preferred hotel when visiting London. Kind regards, Terence

good stay

Customer review rating 4.5/5

Susan L. Business - 10/03/2020 Confirmed reviews ALL

great as always, very short trip to really enjoy the hotel facilities

Good

Customer review rating 4.5/5

Krishan B. Couples - 09/03/2020 Confirmed reviews ALL

Excellent service, food was amazing , only one problem, I have lost my brown shoes that I wore Saturday evening on the stay . To date I cannot find them.

Good stay for business trip

Customer review rating 4.5/5

Filip Business - 09/03/2020 Confirmed reviews ALL

Room was good, facilities ok, nice coffee, clean. However housekeepers did not follow "towel" rule as it was described in brochure. I hang out towel on a hanger to not change it, but housekeeping even though changed it. Overall stay was great, restaurant also and gym and swimming pool.

Fast Checkin and nice room !

Customer review rating 4.5/5

Brian J. Business - 05/03/2020 Confirmed reviews ALL

The check in experience was very quick and efficient. The rooms are clean and well presented and the staff friendly.

Looks good from a distance...

Customer review rating 4.5/5

Ellis Business - 05/03/2020 Confirmed reviews ALL

The staff were wonderful and although a late check in, very attentive and made the process very swift. Unfortunately though, the room just felt very ‘plasticy’ and poorly finished. The duvet was thin, furnishings a bit tired and despite my initial perceptions, it was a bit disappointing.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations, so please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, however on this occasion we clearly failed to do so. Please rest assured that we are taking the appropriate measures to address the 'plasticy' perception you felt about the room. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am therefore offering you a complimentary room upgrade for your next stay with us. In addition I am offering you 2,000 ALL reward points. Just let me know on which future stay you would like us to apply the room upgrade. Thank you once again for your feedback and I am looking forward to welcoming you back. Kind regards, Terence Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Problems dealt with immediately and courteously

Customer review rating 4.5/5

Lilian Business - 04/03/2020 Confirmed reviews ALL

The washbasin was draining really slowly so I was given a different, upgraded room, which was really nice, except that the lock failed and I got locked out. Again, the problem was fixed straight away and with profuse apologies.

Great Hotel

Customer review rating 4.5/5

Simon W. Families - 03/03/2020 Confirmed reviews ALL

What a gem of a hotel, loved it. Great location, easy to drive to, plenty of parking under the hotel. Very friendly staff, superb swimming pool, great bar & the room was modern & clean. Easy walk from hotel there are traditional London pubs, McDonalds, Dominos & a Sainsburys Local too. Will defo be stopping here again.

Beautiful place, far from all tourist-related things

Customer review rating 4.5/5

Wendy L. Solo - 03/03/2020 Confirmed reviews ALL

This hotel is simply fantastic! The staff are great, especially Fabiola at the front desk. The room was A+. The place is incredibly clean, super modern, comfortable. They're really generous with 2 free water bottles, and free apples in the lounge. Really great! There's a Sainsbury's Local in their parking lot, which is easy if you want something extra. But the fact they are SO far from the South Ealing tube station and the South Ealing tube station is SO FAR from every museum in London (about an hour!), I would not choose to stay there again. But it is a TERRIFIC hotel in all other ways.

Well looked after. Easy access to areas we visited

Customer review rating 4.5/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

Staff always very helpful and pleasant

Perfect

Customer review rating 4.5/5

E S. Friends - 02/03/2020 Confirmed reviews ALL

Stayed for a recent rugby match - perfect location and lovely hotel

Comfortable, clean, friendly.

Customer review rating 4.5/5

Rob Business - 02/03/2020 Confirmed reviews ALL

Two night stay for business trip. Room was comfortable and clean. Staff were friendly.

Customer review rating 4.5/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Overall the experience was fine. It was a convenient location, clean, and had nice gym and restaurant facilities. The room was warm to sleep with limited ability to adjust the temperature. Also, my sink drained slowly and the mirror light did not work. The first was corrected by the 2nd or 3rd day though. The latter, I raised when I checked out since I only learned it SHOULD be let two days prior. I simply thought the bathroom lighting was just dark.

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