Hotel - Mercure Aix en Provence Sainte Victoire Hotel
Mercure Hotel Mercure Hotel

Mercure Aix en Provence Sainte Victoire Hotel

4.0/5 706 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MARSEILLE PROVENCE
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-24:00
    • Opening hours : Week-end 7:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

PALAIS CARNOT15 km / 9.32 mi

Your meetings and events

Make the most of a peaceful and friendly setting for organizing your seminars, meetings and any other type of event.Our Les Templiers meeting room is large, with plenty of natural light entering through its tall glass doors, offering you an ideal setting for reflection.The room is equipped with the latest technology: screen, video projector, flip chart, etc.

Mercure Aix en Provence Sainte Victoire Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LES TEMPLIERS 70 m2 3 m 60 25 30 30 25
LE CENGLE 75 m2 3 m 55 30 0 25 25
GARLABAN 80 m2 3 m 55 30 0 25 25
SAINTE VICTOIRE 80 m2 3 m 55 30 0 25 25
SAINTE VICTOIRE + CENGLE 155 m2 3 m 110 50 0 45 0
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The Mercure Aix-Ste Victoire offers you Standard or Superior rooms. For a relaxing break, an overnight stay or a business trip, our hotel cannot fail to please, and will provide you with all the relaxation and peace of the Provence region.

  • 61 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 7 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 ALL Rating 1,933 reviews

Our guest reviews for
Mercure Aix en Provence Sainte Victoire Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 706 reviews
Charles H. Business - 06/02/2020 Confirmed reviews ALL
« Will stay again - if not all booked up! »

The room was very comfortable, and good bed! However no proper shower - there was only a bath! This was an annoyance. Otherwise it was fine!

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHARLES H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 29/01/2020 Confirmed reviews ALL
« Good Stay »

Dinner has really improved since last time I have came. Overall good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHANEWENYUNG B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

G S. Families - 30/12/2019 Confirmed reviews ALL
« Good in every respect except the bedroom »

Staff were exceptionally pleasant ; breakfast was excellent; restaurant was very good and the log fire was wonderful; BUT the room was very disappointing, especially as a ''premier room''. Whilst I recognise that this is mainly a summer hotel, although there was an up and over door to a patio, it was impractical to open this in the winter and there was no window so it was disagreeable not to have access to any daylight. The bathroom lacked enough hooks to hang the towels let alone any clothes, nor was there any stool/chair in the bathroom. There was a separate wc but it lacked a wash-hand basin; the floors in the wc and bathroom were very cold to walk on and the rubber fabric in the bedroom was disagreeable underfoot. No handles/grips in the bath so it felt unsafe to my elderly mother when using it. All a great shame as the hotel otherwise has a lot to commend it. I have visited the hotel before ( in the summer) and had a much better experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GILLIAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

B. Business - 20/12/2019 Confirmed reviews ALL

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARNAUD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Leonardo S. Business - 02/12/2019 Confirmed reviews ALL
« Good Experience »

Good Experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEONARDO S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

B. Business - 22/10/2019 Confirmed reviews ALL
« Good experience in Mercure Sainte Victoire »

Room is perfect !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARNAUD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Agallo Business - 17/10/2019 Confirmed reviews ALL
« two cockroach and few ants in my room »

due to a mistake on my part, I reserved for the wrong day. Upon arrival I was given the last available room, it was room #1. There were two or three ants, killed them. Once coming back from dinner I saw one cockroach running on the floor, killed it, went for a shower and then I saw another cockroach, killed it again and went to the front desk to complain. I was offered to move to room 205, which was not available for purchase as there were repair works ongoing in the shower, I accepted anyway as it was better than having cockroachs in the room... Upon check out of course I had to pay for the first night of no show and then for my real nightmare night. The previous evening the lady proposed a reduced fee at EUR90 given the room was very small and suggested that maybe I could have a 50% off due to the cockroach problem. I was actually expecting to have it waived off completely. No, at check out a different lady asked me to pay the full EUR90, then after my begging (!!!) she reduced to EUR70. It should have been WAIVED FREE OF CHARGE, this is what hotels in the USA would do. I acknowledge that I had an issue with my first reservation and the no show and I duly paid EUR125 for the first night.

Ivan Business - 17/10/2019 Confirmed reviews ALL
« The stay in hotel was not very pleasent. »

Hotel is in the middle of nowhere. Far away from everything, might be good for vacation but I was there for short business meetings and did not have car so I had to pay high prices of taxi every time I wanted to go to a town. I don't speak French, language barrier was tough. The door to the hotel room kept locking itself, every time I needed to go back to reception to fix my card.

Colin Business - 14/10/2019 Confirmed reviews ALL
« Nice location, clean rooms, great breakfast »

I stayed for 2 nights for a business trip. The hotel was cvery convenient, the room comfortable and teh breakfast very good.

Anonymous Business - 04/10/2019 Confirmed reviews ALL

Noisy rooms, old school hotel with obsolete decoration near a traffic jam national road Expensive and less quality/price balance restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear MORGAN H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Claire H. Friends - 30/09/2019 Confirmed reviews ALL
« very good »

good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAIRE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

An Business - 06/09/2019 Confirmed reviews ALL
« 3 star max in best case »

Smelly, dirty, expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANATOLY D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Verdunois Family - 28/08/2019 TripAdvisor review
« The Provence but next the road! »

The hotel is ok for a Mercure but not really at level of four stars. No minibar in the room and the design is far too Accor standards, no lift, Good staff but this hotel seems to be run without manager. Many details needs to be fixed: Dirty pool, no towels etc...

Holiday M. Couples - 19/08/2019 Confirmed reviews ALL
« A lovely hotel with excellent facilities and restaurants in peaceful surroundings »

I was extremely impressed with the facilities both in the public areas and my room, which included its own garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRETT D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 19/08/2019 Confirmed reviews ALL
« confortable room, very good service, kind welcome »

very good

Anonymous Couples - 07/08/2019 Confirmed reviews ALL

Very welcoming

Enamul Families - 18/07/2019 Confirmed reviews ALL
« Comfortable Stay »

Nice rooms, and comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear ENAMUL L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager.

Jean-claude B. Business - 15/05/2019 Confirmed reviews ALL
« Was a great journey and a fantastic accomendation »

Was a great journey and a fantastic accomendation

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-CLAUDE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Michel R. Business - 15/05/2019 Confirmed reviews ALL
« Peacefull »

Warm welcome and very professional staff members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHEL R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Chris B. Business - 09/05/2019 Confirmed reviews ALL
« My home from home Hotel in this area »

Welcomed very well at 0030 hrs after a long day ! Nothing too much trouble. Lovely breakfast in the Courtyard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRIS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Aix-en-Provence Sainte-Victoire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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