Mercure Sapporo

Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.4/5 609 reviews

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Description

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

Telephone +81 11-513-1100

Fax +81 11-513-7575

  • SUBWAY NAMBOKU LINE:  Touhou Line Hosui Susukino

  • EKIMAE-DORI: 

  • SAPPORO CITY TRAM:  Sapporo

  • By plane

    SAPPORO CHITOSE APT At 45km / 27.96 miles - Shuttle paying

GPS:43.055595, 141.355682

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Your meetings and events

With three well appointed meeting rooms from 50 square meters to 205 square meters, Mercure Sapporo can cater for events from 10 to 100 guests. Our dedicated team of conferencing professionals are here to cater for your every need. Whether it be for a small to a large meeting or gathering, our team of professionals are here to deliver a successful event. Our conferencing facilities offer flip charts, audio and video equipment, podium, lectern, slide projector, syndicate rooms, video equipment, overhead projector, air-conditioned meeting room, and high-speed transmission line.

Room descriptions and layouts

4 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Mercure Sapporo offers 285 well-appointed rooms designed with French aspects in the heart of Sapporo's entertainment district Susukino. The Mercure offers relaxation in the busy city of Sapporo. Perfect for a leisure getaway or business travel, relax in European Style with local influences. All rooms are equipped with high-speed internet access, Simmons bedding and Mercure Brand Amenities making Mercure Sapporo your home away from home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  609 reviews

TripAdvisor Rating  4.5/5  1,524 reviews

Certificate of excellence 2022

Well located and good stay.

Customer review rating 4.0/5

Tamara Couples - Confirmed reviews ALL

The staff was really helpful and also spoke English. The room was spacious and clean. The buffet breakfast had options and tasted good. The location of the hotel is in a good spot, so everything was easily accessible.

Thank you for taking the time to tell us about your experience at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Overall, good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I was a little disappointed that there was dust on the corners of the desk and window. Other than that, it was good.

We very much appreciate your comments regarding your stay at the Mercure Sapporo. Regarding the matter of problem, we are sorry that the room cleaning especially on the desk was not enough on your stay. Please allow us to express our sincerest apologies. I will share your comments with all of housekeeping staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.  Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Riku Ishikawa Front Team Leader Mercure Sapporo

Good central location

Customer review rating 4.0/5

S. Couples - Confirmed reviews ALL

We enjoyed the stay very much. The room was quiet and fitted out well. It was dark around the sofa. We suggest adding a standing light in that area. The room was quite cold. It was not possible to make it warmer. The aircon was off so the suggestion on the paper in the room to “turn off when the room is cold” didn’t really help. Having the toilet in a room with a separate door is a good feature. Reception area coffee service is excellent, extending it with another hour or so would be good. Some people may not even have checked in by 6pm. Breakfast was good in general. Coffee and Hokkaido milk were especially good. Much better than in most other hotels in Japan. We enjoyed the late check-out. Thank you.

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We apologize for the Air Conditioning in the rooms, our entire building including the tenants are run by a centrally controlled HVAC system which can only run the aircon. However, we have rental heater at the Reception. I sincerely apologize if the Receptionist did not announce this to you. I will share this with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services including housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Good view, well located

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Super good night view. Staff are friendly and nice. Delicious breakfast!

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Mercure at north big city in Japan

Customer review rating 4.0/5

Chibanian Solo - Confirmed reviews ALL

・Mercure Sapporo is situated in Susukino downtown, easily access from/to busy streets and Sapporo station. ・Employees are polite, precisely reacts for customer's request.(c.f. any queries, issuing receipts, etc.) ・The room is comfortable and kept clean, however the light in the room is a little gloomy at evening. ・In breakfast, we have only Occidental/Japanese plate(due to COVID19 there was not buffet), but you can have some option and each of them are so yummy. ・Upgraded to the Deluxe room at that time, too large for single, but I enjoyed the superior relaxing time. "Iyayraykere"(Aynu itak, in English:Thank you so much)

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your loyalty again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Manager Mercure Sapporo

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