Mercure Hanoi la Gare 4 stars

Customer review rating (ALL Rating) 4.5/5 328 reviews

Hotel extras

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 20 minutes from railway station

  • "A range of 4-star quality facilities "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI

GPS:21.026066, 105.841901

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar


Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  328 reviews

TripAdvisor Rating  4.0/5  1,360 reviews

Great hospitality throughout the hotel that makes an awesome stay

TripAdvisor rating 5.0/5

tjlovetotravel Solo travel - TripAdvisor review

One of those very very rare hotel whereby though not 5 star property, it just makes you sad to leave after my 5 nights stay. Top notch when it comes to hospitality and front desk to restaurant n housekeeping personnel were all eager to make you feel at home n more. I was assigned a corner room which was slightly bigger. I book for superior room rather than standard. Location wise is not very near to all the main attracts but for someone who love to walk for hours, it was acceptable. Train street is about 6-8 mins walk from hotel and a beautiful experience when the train passes thru the cafe. The only issue in the hotel are noises in the morning when housekeeper start their daily cleaning or if above guest are busy walking around in their room. Water pressure is low but all the staff made up to these failings that I discovered during my stay. Better to book Grab to get to hotel as taxi cost was VND 120000 more as compare to taxi hailed from airport

Make sure they clean

TripAdvisor rating 3.0/5

Tema K TripAdvisor review

Great location, and friendly staff. Bathrooms had mold, tried to switch rooms, but equally as bad. Breakfast fantastic. Make sure rooms are clean, but otherwise good place to stay. They try very hard to please

Good work on managing the customer satisfaction, Ms Thuy

TripAdvisor rating 4.0/5

EnjOy224 Couples - TripAdvisor review

I booked this hotel on my Accor Live app, and what a pleasant surprise. The front desk and Conceirge did wonderful…and best of all, the GM MsThuy did a good job of managing all her staff. I’m definitely going back again, on my next trip to HAN on March 2023! Good location, friendly staff, nice breakfast ambience. Only -ve…if you’re looking for a gym, it’s just one under-utilized small room. And the views from the rooms aren’t fantastic (but what do you go to Hanoi for?)

Fire alarm drill with no notice

Customer review rating 2.5/5

Matthew T. Couples - Confirmed reviews ALL

Had a fire alarm drill at mid day Wednesday. No notice was given beforehand, and the announcements did not say it was a drill. Was forced to get out of bed and walk down 6 flights of stairs with very bad food poisoning only to find out it was a drill. Your receptionist can sheepishly tell me that it was a drill.

Well located with great service

Customer review rating 4.0/5

Wito Couples - Confirmed reviews ALL

Mercure Hanoi La Gare is well located near the Old Quarters, within short enjoyable walk towards major tourist attractions. Special thanks to Ms Hua that make our stay memorable. Her kind assistance to call our tour agent to Ha Long Bay and make sure the pick up arrangement was done properly Mercure Hanoi La Gare will be our choice for the next Hanoi trip.

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Other web-users rate our hotel

  • 98 reviews 9.1/10 Location
  • 116 reviews 7.8/10 Room
  • 212 reviews 9.6/10 Service
  • 54 reviews 9/10 Cleanliness
  • 48 reviews 8.5/10 Breakfast
  • 47 reviews 5.2/10 Comfort
  • 18 reviews 4.5/10 Amenities
  • 15 reviews 8.9/10 Vibe

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