Mercure Hanoi la Gare 4 stars

Name: Mercure Hanoi la Gare
Address: HANOI, 100000, VIET NAM
Telephone: (+84)24/39447766
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 3,664 reviews

ALLSAFE approved hotel

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+ 16 Services

Mercure Hanoi la Gare

Hotel for travellers looking for local and authentic experiences

"Mrs. Thuy NGUYEN, General Manager of Mercure Hanoi La Gare, would like to welcome you."" Mrs. Thuy NGUYEN, Hotel Manager"

Mrs. Thuy NGUYEN, Hotel Manager

At the Mercure Hanoi La Gare, you can enjoy all that Hanoi has to offer from the comfort of our 4-star hotel. Conveniently located a 10 minute walk away from the Old Quarter, the hotel is in close proximity to a lot of major historical sites in Hanoi - 5 minutes to a shopping centre and ICE Exhibition Centre, 10 minute walk to the Temple of Literature, 15 minutes to Hoan Kiem Lake, and more. We're also located 200 metres from the Hanoi Railway Station.

Located 200 metres away from the Hanoi Railway station, Mercure Hanoi La Gare offers great convenience and access for your trips to Sapa and Ninh by trains. A number of interesting museums are within short walking distance, including "Whether you're looking to stay in or immerse yourself in the culture of Hanoi, there's plenty to keep you busy. With an outdoor tennis court, bicycle rentals, golf facilities, and nearby boat excursions, there's something for everyone "

o Chi Minh Mausoleum, Hanoi Old Quarter, the Temple of Literature , Hoan Kiem Lake, Ngoc Son Temple . Just waiting to be discovered. Follow the guide, the hotel staffs are happy to help you plan your visit of Hanoi.

Hotel extras

A fine French and Vietnamese brasserie restaurant
"Business centre & copy/printing service available "
Free Wi-Fi & 24-hour room service
Located 20 minutes from railway station
"A range of 4-star quality facilities "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000 hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Check-in from 14h00

Check out up to 12h00

MERCURE HANOI LA GARE: Hanoi

By plane
NOI BAI AIRPORT At 35km / 21.75 miles
By train
HANOI At 0.2km / 0.12 miles

GPS:21.026066, 105.841901

BANK OF SCOTLAND 1.0 km / 0.62 mi
CHARTERED BANK 0.7 km / 0.43 mi
GENERAL ELECTRIC 0.5 km / 0.31 mi
IBM 0.5 km / 0.31 mi
PEOPLE COMMITTEE 1.5 km / 0.93 mi
PRICE WATERHOUSE 0.5 km / 0.31 mi

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Our accommodation(s)

Standard 1 Queen-size Bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard 2 Single-size beds or 1 Queen-size bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior room Queen-size bed

Max. number of persons: 3
Area: From 27 m² / 291 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe 1 Queen-size bed and 1 sofa bed

Max. number of persons: 3
Area: From 35 m² / 377 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Our guest reviews for
Mercure Hanoi la Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,664 reviews

TripAdvisor Rating 4.0/5

1,332 reviews

2021 TripAdvisor Certificate of Excellence — Certificate of excellence 2021

Nice Stay

Simon Business - 02/12/2021 Confirmed reviews ALL

Very nice, and considering a number of staff were quarantined, it was all hands to the deck with HR becoming a waitress, accountant mak7ng coffee - it was a very impressive team spirit.

Dear Simon Conway Nugent P., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, i would like to express my thankfulness for your understanding during the period of time which we're in short of staffs and may be at some points did not deliver the best services for your experiences at our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Good stay but poor culinary

Quan D. Families - 19/11/2021 Confirmed reviews ALL

I had dinner with my son in the restaurant. The beefsteak dish needed to be back to the kitchen 02 times to get medium rare, not raw, as the order.

Kính gửi anh Quân, Lời đầu tiên cảm ơn anh đã dành thời gian chia sẻ cho chúng tôi biết cảm nhận của anh về lần ở gần đây tại khách sạn Mercure Hanoi La Gare. Sự đánh giá của anh sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng. Chúng tôi rất lấy làm tiếc về chất lượng đồ ăn và quy trình phục vụ của khách sạn lần này đã không đạt được sự kì vọng của quý khách. Chúng tôi sẽ cố gắng khắc phục vấn đề này sớm nhất để có thể mang lại kỳ nghỉ tuyệt với cho anh trong chặng ở tiếp theo. Một lần nữa rất cảm ơn anh đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp anh và gia đình quay lại trong tương lai. Trân Trọng, Trưởng Bộ Phận Lễ Tân Nguyễn Thu Thủy (Ms.)

Acceptable

D. H. D. Business - 04/05/2021 Confirmed reviews ALL

Bad food, good services, great room!

Kính gửi anh Đức, Lời đầu tiên cảm ơn anh đã dành thời gian chia sẻ cho chúng tôi biết cảm nhận của anh về lần ở gần đây tại khách sạn Mercure Hanoi La Gare. Sự đánh giá của anh sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng. Chúng tôi rất lấy làm tiếc về trải nghiệm không tốt của quý khách hàng do những sự cố không mong muốn đã xảy ra. Chúng tôi xin nhận trách nhiệm về những thiết xót này và tiếp thu những đóng góp quý báu của anh và cam kết sẽ nỗ lực hết mình để cung cấp những trải nghiệm tốt nhất cho những lần lưu trú tới. Một lần nữa rất cảm ơn anh đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp anh quay lại trong tương lai. Trân trọng, Nguyễn Thu Thủy (Ms.) Trưởng Bộ Phận Lễ Tân

Horrible service from finance team

Andy P. Business - 21/04/2021 Confirmed reviews ALL

The hotel took out the deposit on my debit card. It has been more than a week and I havent got it back. Called the Finance team to check and the lady was unhelpful and provide NO solution to solve the issue. I am a Platinum member with Marriott and never have this issue before. Only happen whenever I stay with Accor and in particular Mercure.

Dear Nguyen Hong An P., Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your feedback on your deposit VND 2,000,000 , please be confirmed that your remaining amount was already released completely in our system right after we processed offline sale upon your check out time. The duration of refund process would be determined by the bank which could take up to 30 days for debit card. However, we have sent an email to Vietcombank ( our bank partner ) to speed up the process in order to get the money back for you as soon as possible. For the next time you stay with us we would like not to block the deposit by your debit card but only charge the exact amount of room rate for the payment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Great and warm host

Hoa D. Business - 20/04/2021 Confirmed reviews ALL

I have stayed here many times, and every time is the same with the warm welcome and hosting! This time i have free upgrade and really impressed with this kind of suprise.

Kính gửi chị Hoa, Chúng tôi chân thành cảm ơn sự chia sẻ của chị về quá trình lưu trú tại Mercure Hanoi la Gare! Chúng tôi rất vui mừng khi biết chị đã có một chặng ở thư giãn và hoàn toàn hài lòng. Sự đánh giá của chị sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp chị quay trở lại trong thời gian gần nhất. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Good stay , best food , well located.

N. C. Business - 15/04/2021 Confirmed reviews ALL

My stay was extremely comfortable. A beautiful hotel surrounded by wonderful staff, good hospitality located in a great location

Kính gửi anh Nguyễn Chiến, Chúng tôi chân thành cảm ơn sự chia sẻ của chị về quá trình lưu trú tại Mercure Hanoi la Gare! Chúng tôi rất vui mừng khi biết chị đã có một chặng ở thư giãn và hoàn toàn hài lòng. Sự đánh giá của chị sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp chị quay trở lại trong thời gian gần nhất. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Great to stay!

Khanh, H. B. Q. Business - 14/04/2021 Confirmed reviews ALL

The overal experiences was great as expected!

Kính gửi anh Khánh, Chúng tôi chân thành cảm ơn sự chia sẻ của quý khách về quá trình lưu trú tại Mercure Hanoi la Gare! Sự đánh giá của quý khách sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng khi đến với Mercure. Chúng tôi hi vọng sẽ có cơ hội đón tiếp quý khách quay trở lại trong thời gian gần nhất. Trân trọng, Nguyễn Thu Thủy Trưởng bộ phận lễ tân

Good stay

D. K. L. Families - 12/04/2021 Confirmed reviews ALL

clean hotel, friendly and useful staffs, good location

Kính gửi anh Luân, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách về thời gian lưu trú tại khách sạn Mercure Hanoi la Gare. Cảm ơn quý khách đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp quý khách quay lại trong tương lai. Trân trọng, Nguyễn Thu Thủy (Ms.) Trưởng Bộ Phận Lễ Tân

Nice hotel, friendly staffs & located at the heart of city

H. T. A. Business - 11/04/2021 Confirmed reviews ALL

Nice hotel, friendly staffs & located at the heart of city

Kính gửi A. Tuấn A., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách về thời gian lưu trú tại khách sạn Mercure Hanoi la Gare. Cảm ơn quý khách đã chia sẻ cảm nhận của mình và chúng tôi hy vọng sẽ tiếp tục được đón tiếp quý khách quay lại trong tương lai. Trân trọng, Nguyễn Thu Thủy (Ms.) Trưởng Bộ Phận Lễ Tân

Good stay

My P. Families - 24/03/2021 Confirmed reviews ALL

Good foods and services

Kính gửi chị N. Thi My P., Lời đầu tiên cảm ơn chị đã dành thời gian chia sẻ cho chúng tôi biết cảm nhận của chị về lần ở gần đây tại khách sạn Mercure Hanoi La Gare. Sự đánh giá của chị sẽ là động lực to lớn giúp chúng tôi nỗ lực hơn nữa để có thể mang đến những trải nghiệm tích cực cho khách hàng. Chúng tôi hy vọng sẽ tiếp tục được đón tiếp chị quay lại trong tương lai. N. Thu Thuy (Ms.) Trưởng Bộ Phận Lễ Tân

Linh N. Business - 29/01/2021 Confirmed reviews ALL

Reception very helpful and arranged for me nice room

Dear Linh N., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for; and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, N. Thu Thuy (Ms.) Front Office Manager

Good stay

Hop N. Business - 26/01/2021 Confirmed reviews ALL

Very good

Dear Hop N., Thank you for staying at Mercure Hanoi La Gare. We are delighted to know that you had a pleasant stay with us. At Mercure, we are committed in delivering high quality products and top-notch services to all of our guests. Therefore, I am very glad to hear you find our hotel accommodation comfort and kindness of staff. We do hope that your journey will lead to our lovely Hanoi again. We look forward to welcoming you back in the future. Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Trip with disappointment

tomoyokozawa Business - 15/11/2020 TripAdvisor review

When I checked in my room and tried to shower, I found a used toothbrush in a box with bathroom amenity. I even have a picture to proof that. That is quit discusting. I hope this won't happen again!!!

One Night Stay

Relax00188032717 24/01/2020 TripAdvisor review

Stayed one night to break up the journey from London to Ha Tinh. Easy access to the train station and for around Hanoi. Despite being close to the station the hotel is very quiet. It is also clean and well presented. Rooms are a decent size as is the bathroom and bed. Staff very helpful with information and luggage. Was also allowed an early check in which was appreciated after a 5.30 flight arrival.

Dear Relax00188032717, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed your stay and that of our location where we located right next to Hanoi most popular attractions. I am glad to hear you had great nights sleep, we have double glazes windows for all our rooms and although we located right in the center our guests would not hear a thing from the street. Your recognition of our staff is particularly pleasing; I will share your compliments with the team. Thank you again and I hope we will have an opportunity to have you back with us in the not to distant future! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Friendly and accommodating staff

chook2020 Couples - 05/01/2020 TripAdvisor review

This is a very simple, compact and clean hotel. The staff are very helpful and friendly and the location is very close to the heart of Hoan Kiem without being right in the center of the noise, hustle and bustle. Great value for money.

Dear chook2020, Thank you for the great review for your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed the cleanness of the our hotel and our rooms as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that you you found our location to be convenience Thank you again for sharing your experience and looking forward to welcome you back. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Excellent location and staff

dsodso Family - 31/12/2019 TripAdvisor review

This is my fourth time staying at this Mercure Hotel. Everything is perfect and room is great enough comfortable. It's located near the train station and near the old square. All staffs are very friendly and remember that I am their loyalty customer. I alway put Accor hotel brand name as priority consideration. It's guarantee for highest standard that small hotel not able to do it.

Dear Dsodso, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! I am glad to hear you have been back to our hotel numerous of times and that you found our location to be convenience I am pleased to hear our staff recognized your Le Club status, at Mercure La Gare we always ensure our members receive their promised benefits service and enjoy the most comfortable stays. Thank you so much for sharing and I hope to say hello in person next time you are with us, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Good location and friendly

SantiMI6 Business - 10/12/2019 TripAdvisor review

Friendly and helpful staff. Wish have much easier to book a taxi for to go to the office. Location is good as after office we can easily walk or to take taxi to the centre. The room is good, apart one bedside table were missing but they rectified this quickly. Overall was good to us.

Dear SantiMI6, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. I am pleased to hear that you enjoyed all of our facilities, and that the location to be convenience we are close most of Hanoi's popular attractions. Thank you for the recognition of our staff. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Very good place to stay in the old town of Hanoi

Uwe2403 Couples - 10/12/2019 TripAdvisor review

This midsized Hotel is a very good place to stay in the old town of Hanoi. Even outside it is very noisy, this hotel is a quiet oasis in this quirly city. The rooms are nice designed, specially the Superior rooms, are very clean and the beds comfortable. Breakfast is very good and the Front-office Manager and her team are doing an excellent job. They are very friendly, helpfull and give you any assistance you need. Thank you for that. An recommendable place to stay.

Dear Uwe2403, Many thanks for the review you wrote regarding your recent visit to our new Mercure Hanoi La Gare. I am pleased to hear that you enjoyed all of our facilities. Thank you for calling out to our Front Desk team, I'll be sure to share that with them! We have double glazes for all our windows and therefore we were able to have quiet environment inside the hotel. I appreciate very much your recommending us to your friends and colleagues and we will look forward to you next visit! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Fantastic

senpartha11 Family - 27/11/2019 TripAdvisor review

The hotel is nicely located in a thriving area of Hanoi with very good connectivity. Nice clean rooms. Staffs are very friendly and helpful. The breakfast was nice. Overall had a very nice experience.

Dear Senpartha11, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Appreciate all of your comments as well as your believe in what our team provides day in and day out! We have all worked to insure we provide a friendly and genuine level of service! Thank you again and looking forward to welcome you back soon! Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

A good hotel in Ha Noi

dasomk572 Business - 18/11/2019 TripAdvisor review

There were many travelers staying at the hotel. It was a good hotel with warm hospitality and good service. Although the room condition and facilities were not up-to-date, modern, it was a good place to stay.

Dear Dasomk572, Thanks for the great review in regards to your recent visit to our Mercure Hanoi La Gare! Your recognition of our staff is particularly pleasing and I always enjoy hearing how our team engages our guests and provides true Mercure service. Thank you again for sharing, Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

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