Hotel - Novotel Amsterdam Schiphol Airport
Novotel Hotel Novotel Hotel

Novotel Amsterdam Schiphol Airport Hotel

4.5/5 1,281 reviews
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42 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 22 Services
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Novotel Amsterdam Schiphol Airport Hotel

Hotel that makes every moment matter

On behalf of Team NASA I welcome you to Novotel Amsterdam Schiphol Airport! With our unique Novotel Transit App it is very easy to reach us by train from the airport in only 4 minutes. The city centre of Amsterdam can be reached in only 25 minutes.

Mr. Floris LICHT, Hotel Manager

Drop your bags at Novotel and relax. Novotel Amsterdam Airport Schiphol is a beautifully designed hotel at a very convenient location, within walking distance of Hoofddorp Station, 4 minutes by train from Amsterdam Airport Schiphol and 20 min by train from Amsterdam's city centre. It is the perfect hotel to explore Amsterdam and the region or for organizing a meeting or congress. Discover the excellent service and first class facilities of this brand new flagship property.

Thanks to its location close to Amsterdam Airport and with quick access to the city centre this hotel is the perfect spot to explore Amsterdam and the rest of the region. It is also the perfect venue for a good night sleep before an early flight. Nice walking and cycling tracks are located just outside the hotel and bikes are available for rent. You can also jump on the train and visit one of the many museums in Amsterdam or take a tour on the canals. In spring, the famous Keukenhof is a must-see.

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Hotel extras
  • Only 4 min (train) from the airport!
  • Only 20 min (train) from downtown Amsterdam!
  • No. 1 on Tripadvisor in the area.
  • 17 state of the art meeting rooms with daylight.
  • Bike rental and free WIFI.
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • Free WIFI (2MB) available in all areas. Premium WIFI (10MB) available at a premium.
    • Free WIFI (2MB) available in all areas. Premium WIFI (10MB) available at a premium.
    • Free WIFI (2MB) available in all areas. Premium WIFI (10MB) available at a premium.
    • Free WIFI (2MB) available in all areas. Premium WIFI (10MB) available at a premium.
    • Free WIFI (2MB) available in all areas. Premium WIFI (10MB) available at a premium.
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Shoe shine machine available on the ground floor.
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter service only available for groups if agreed up front. Luggage trolleys available.

Leisure and activities

  • State of the art fitness with Technogym equipment available on the 1st floor. Open 24/7.
  • Bikes rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00

Business services

  • 20 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

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Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS
hoofddorp
netherlands

Tel: (+31)237470347
Fax: (+31)237470399
Check-in from 14h00
Check out up to 12h00
Access and transport
  • CONNEXXION : 300/310 , HOOFDDORP
  • SCHIPHOL AIRPORT At 6.5km / 4.04 miles
  • SCHIPHOL AMSTERDAM At 6.5km / 4.04 miles
  • HOOFDDORP At 0.2km / 0.12 miles
  • HOOFDDORP STATION At 0.35km / 0.22 miles

GPS : 52.291615, 4.701503

Companies and event centres nearby

Company

ABBOTT BV1 km / 0.62 mi ARCADIS1.2 km / 0.75 mi BLUE WATER ENERGY0.75 km / 0.47 mi CROCS EUROPE1.1 km / 0.68 mi LOREAL NEDERLAND0.35 km / 0.22 mi OMRON EUROPE BV0.8 km / 0.5 mi SANOMA0.5 km / 0.31 mi TNT EXPRESS0.29 km / 0.18 mi
ALCATEL LUCENT1.1 km / 0.68 mi ASICS EUROPE0.35 km / 0.22 mi CBRE0 km / 0 mi FLUOR0.8 km / 0.5 mi MCCAIN FOODS1.2 km / 0.75 mi PLANTRONICS0.35 km / 0.22 mi SONION NEDERLAND0.4 km / 0.25 mi

Congress centre

AMSTERDAM RAI19.4 km / 12.05 mi

Your meetings and events

All of our meeting rooms are pillarfree and feature plenty of daylight. High quality Illy coffee is available across our meeting floor and free high speed WIFI comes as a standard. Meeting @ Novotel brings no surprises, just good quality for a fair price.The hotel features 17 meeting rooms and 1300 m² of meeting space. All rooms feature daylight, a build in beamer & screen and free WIFI. Whether it is a coaching session for 2 or a 3-day congress for 360, we have what it takes to make your event a success.

Novotel Amsterdam Schiphol Airport Meeting Room
6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANTARES 1 13 m2 2 m 0 0 4 0 0
ANTARES 2 13 m2 2 m 0 0 4 0 0
SPICA 1 23 m2 3 m 0 0 10 0 0
SPICA 2 23 m2 3 m 0 0 10 0 0
SCORPIUS 1 24 m2 2 m 0 0 10 0 0
SCORPIUS 2 24 m2 2 m 0 0 10 0 0
SCORPIUS 3 24 m2 2 m 0 0 10 0 0
GEMINI 1 46 m2 3 m 30 15 0 17 16
GEMINI 2 46 m2 3 m 30 15 0 17 16
POLARIS 46 m2 3 m 30 15 0 17 20
SIRIUS 46 m2 3 m 30 15 0 17 20
ORION 3 67 m2 5 m 56 22 0 28 24
ORION 1 87 m2 5 m 80 26 0 38 32
DELPHINUS 88 m2 9 m 80 24 0 40 0
ORION 2 88 m2 5 m 80 26 0 38 32
GEMINI 1 + 2 92 m2 2 m 60 30 0 36 40
TAURUS 1 209 m2 5 m 155 40 0 60 84
TAURUS 2 209 m2 5 m 155 40 0 60 84
ORION 1, 2 + 3 242 m2 5 m 195 40 0 86 72
TAURUS 1 + 2 417 m2 5 m 360 54 0 120 160
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Day light
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Free WIFI (2MB) available in all areas. Premium WIFI (10MB) available at a premium.
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers rooms in 4 categories - Standard, Executive, Junior Suite and Superior Suite. All rooms are bright, modern, quiet and feature a bath or walk-in shower, small fridge and free WiFi. Connecting rooms and family rooms are available.Each room comes with individual air conditioning, LCD TV, an in room fridge for personal use and free WIFI. The bathroom is spacious and features a bath or walk-in rainshower. The hotel has several rooms for guests in a wheelchair and is 100% non-smoking.

6 photos
Superior Room

Superior Room

Enjoy modern decor and ergonomic comfort: double bed, sofa bed, ensuite bathroom with bath or shower, flexible work area, minfridge, large flatscreen tv, free wifi and coffee and tea facilities. Up to 2 adults and 2 children.

Executive room with 1 double bed featuring free WIFI, free Illy coffee and free minibar

Executive room with 1 double bed featuring free WIFI, free Illy coffee and free minibar

All our Executive rooms features with added products and services: coffee machine, docking station, extra bathroom amenities, bathrobe & slippers. Complimentary internet access, local calls and free minibar. Up to 2 adults.

Superior suite with 1 kingsize bed featuring free WiFi, Nespresso coffee machine and minibar

Superior suite with 1 kingsize bed featuring free WiFi, Nespresso coffee machine and minibar

Spacious two room suite featuring a double bed, sofa bed, seperate living area, work space, bathroom with bath and rainshower. Extra facilities such as free premium WiFi, Nespresso coffee machine, docking station, free minibar. Sleeps up to 4 guests.

Standard Room

Standard Room

Enjoy modern decor and ergonomic comfort: double bed, sofa bed, ensuite bathroom with bath or shower, flexible work area, minfridge, large flatscreen tv, free wifi and coffee and tea facilities. Up to 2 adults and 2 children.

  • 314 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Free WIFI (2MB) available in all areas. Premium WIFI (10MB) available at a premium.
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • A small filled mini fridge is included when booking an Executive Room or Suite.
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

GOURMET BAR RESTAURANTType of cuisine: Type of cuisine: Bistro

GOURMET BAR RESTAURANT Restaurant
Lunch
12:00 - 17:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
17:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR RESTAURANTType of cuisine: Type of cuisine: Bistro

The GOURMET BAR restaurant is at the inspiring and vibrant heart of the hotel and offers an informal, friendly eating and drinking experience where people can enjoy trendy drinks and eat fresh, healthy and inspiring dishes from our open kitchen.

Find out more and book

GOURMET BAR

GOURMET BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

The GOURMET BAR is the perfect place to meet or simply unwind after a long day's travel. The service is friendly and genuine, the ambience inspiring and relaxed. The menu is creative and features a number of interesting local beers, gins and snacks.

See all our restaurants and bars
4.5/5 ALL Rating 10,534 reviews

Our guest reviews for
Novotel Amsterdam Schiphol Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,281 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Hamed K. Families - 20/02/2020 Confirmed reviews ALL
« Well located »

At first I booked standard family room but when I arrived to hotel and see the room it wasn’t good enough size for me and my family and I changed the room to suite room it was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamid K., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy that you did find the Suite a better suiteable room for your needs. We hope that you will stay with us again in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Magnus Business - 19/02/2020 Confirmed reviews ALL
« Returning stay »

I often stay in this hotel when travelling on business. Unfortunately this time, I was left disappointed. They had recently changed catering and the breakfast was terrible. Very little to chose from and everything was luke warm. Used to be such a good place for breakfast. Not sure I will add breakfast to my room again if I stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magnus C., Thank you for taking the time to tell us about your experience at the Novotel Amsterdam Schiphol Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am wondering what you meant with the comment about our new catering company for breakfast? Would you be so kind to elaborate on this topic so that i can follow up internally? A simple reply to this email will do. The reason i am curious is because we do not have a catering company. We make our own breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stef Mohlmann - DUty Manager Team NASA

Chau Business - 19/02/2020 Confirmed reviews ALL
« Well located for work clean and comfortable »

Good hotel for business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chau W., We always very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. Hope to see you soon! Kind regards, Duty Manager - Stef

Jairo S. Business - 17/02/2020 Confirmed reviews ALL
« Good Stay »

restaurant excellent , the room comfy , close to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jairo Andres S. Lozano, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Magdalena Swertz Team NASA

David Business - 17/02/2020 Confirmed reviews ALL
« Excellent location »

Two night stay for business in room 1201, one of the suites. Perfect home from office location as only a 4 minute one stop train journey from Schiphol. Perfect social, business or family environment with plenty of roomy space to eat, seep, work or play.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Magdalena Swertz Team NASA

Janeth P. Solo - 16/02/2020 Confirmed reviews ALL
« Well located, good facilities »

I only stayed one night for transfer to my country. But I certainly have to recommend better cleaning in the room, apparently it looks very well, but if you look carefully for example the washbasin was not well cleaned, this hole in front of the person, below the faucet was extremely dirty like if in months it was not cleaned at all and it is very easy just with a small brush. Also on the top of the washbasin it was not very clean, and one of the small tables besides the bed, the same, like if somebody put there a cup of coffee and the stains were never cleaned. You need to be carefull with a hotel of that category.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gladys Janeth P. Heredia, Thank you for taking the time to tell us about your experience at the Novotel Amsterdam Schiphol Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with regards to the cleanliness of the hotel room and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stef Mohlmann Duty Manager Team NASA

Anonymous Business - 16/02/2020 Confirmed reviews ALL
« Good location, very close to the train station. »

Stuff are friendly, helpful. Breakfasts can be a little more varied. The lighting during breakfast times is very insufficient, it feels like I'm eating dinner. Better lighting will lead to a much better mood.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tahir S., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Magdalena Swertz Team NASA

Steven C. Business - 15/02/2020 Confirmed reviews ALL
« Poor service »

Not at up to it’s usual standard. Terrible experience checking in, even worse at the restaurant and bar. The standard has dropped this year to the point I’m going to change hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven C., Thank you for taking the time to tell us about your experience at the Novotel Amsterdam Schiphol Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I understood that we already contacted you via email. Furthermore i want to inform you that our General Manager, mr. Floris Licht, will contact you next week via phone. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stef Mohlmann Team NASA - duty manager

Hd Couples - 15/02/2020 Confirmed reviews ALL
« excellent »

nice welcome good room and bed perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herve D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Magdalena Swertz Team NASA

Stacey Business - 14/02/2020 Confirmed reviews ALL
« Treated like a VIP »

Everything was great. The check in people were lovely and professional. The room was beautiful, clean and quiet. The bed was comfortable. Breakfast had many choices and was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey N., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. I will share your comments with our team. I am sure that this great feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards / vriendelijke groeten, Stef Mohlmann Duty Manager Team NASA

R. Business - 12/02/2020 Confirmed reviews ALL
« Great staff »

Have a conference there and subsequently got stranded there in the recent storm and the staff were really helpful. Can only praise them for going out of their way for each and every guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Refoel J., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager Team NASA

Anonymous Business - 11/02/2020 Confirmed reviews ALL
« Good overall »

The only complaint I have is with the barman: I complained the Irish coffee was not made properly and he replied in a non professional way saying that was not true and that I would have needed to pay for it anyhow. I was with a group of people and all said that was NOT an Irish coffee, but the barman said he did it like that and none complained before so he was charging it to me anyhow even if I asked for changing it. The Irish coffee was even without the typical creamy foam! The barman has shown a very bad attitude vs clients, was not sympathetic at all and was rather rude

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicoletta Z., Thank you for taking the time to tell us about your experience at the Novotel Amsterdam Schiphol Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with this employee. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stef Mohlmann Duty Manager Team NASA

Lorraine Business - 11/02/2020 Confirmed reviews ALL
« Good stay »

I was on a business trip, good location as near to my head office, comfortable stay, I was on my own, particularly liked the fact I felt very safe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine B., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Daniele N. Business - 10/02/2020 Confirmed reviews ALL
« ok »

as expected (normal)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniele N., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. Did you report any issue with the condition of the room to a member of staff? We are always happy to help and provide a superb service to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager Team NASA

Ksg Business - 10/02/2020 Confirmed reviews ALL
« Great location »

Positive experience. Well located, with great facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamaljit G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stef Mohlmann Duty Manager - Team NASA Novotel Amsterdam Schiphol Airport

Gulden P. Business - 10/02/2020 Confirmed reviews ALL
« good stay »

Everything is fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gulden Servet P., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Leo Business - 09/02/2020 Confirmed reviews ALL
« Well located »

Close to train and bus station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Su Jin N., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to explain that we only provide 1 bottle of complimentary water during the stay. The reason behind this is that, from a quality point of view, we have some of the best tap water in the world. As such, the idea is that guests refill and reuse the bottle to minimize the use of plastic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager - Team NASA

Can Business - 06/02/2020 Confirmed reviews ALL
« Hassle-free stay »

The check-in and (fast) check-out worked flawlessly. The room was clean and comfortable. The breakfast buffet had a sufficient range of selections with good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Can A., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Anonymous Business - 06/02/2020 Confirmed reviews ALL

The extra for room service of 4,5 € did I find to expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilse P., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team NASA

Bernard Business - 06/02/2020 Confirmed reviews ALL
« Friendly team »

I frequently visit Hoofddorp and always try to stay at the Novotel. As usual the staff were great and I had an enjoyable stay. The only thing that was disappointing was that the shower drain wasn't working well and water spilled onto the bathroom floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernhard V., We very much appreciate your comments regarding your stay at the Novotel Amsterdam Schiphol Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Have you reported the issue with regards to the shower drain? Our staff is more then happy to help so that you can enjoy your stay to the fullest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stef Mohlmann Duty Manager Team NASA

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