Novotel Manila Araneta City Hotel

Our kids really like our room. Unfortunately some of our friends who drop by for a later night dinner at the hotel restaurant finds the service quite slow and lobby aircon seems not working very late at night. Breakfast was great, fortunately we were seated at a nice area since the place seems quite crowded during our stay. It took us a while to get an elevator during our checkout

Surprisingly had much appreciation for the convenience of the location despite the hustle and bustle of the area. Our overall experience would've been great if not for the inefficient communiation pre-arrival and poor service by the F&B staff. I will elaborate to assist in addressing the matter. I booked the hotel through points earned on my Citi card and reached out to the hotel directly to confirm and get details on my reservation. The response was short and did not give much detail and warranted a 2nd e-mail to elaborate. Again, I found the response inadequate but did not want to be bothered by sending a 3rd e-mail. We enjoyed your gelato the evening of our stay and so wanted to get some again prior to leaving. We stood for minutes waiting to be acknowledged as the team member counted money and walked back and forth to the restaurant area; clearly seeing us but not even giving us a nod. 3 or more team members were standing at the host stand of the restaurant and after a few minutes of non-acknowledgement, seemed to have seen we have been waiting quite a bit to be acknowledged and offered to assist. Seems miniscule but disappointing as the missing service components are very basic. Had I been given a complete reservation details response on my e-mail and my presence acknowledged at your gelato stand, I would have given an almost perfect rating. The saving grace for service was the front desk agent who checked us in as she gave a pleasant beginning to our stay.

I did the online check in but it took me 30mins just to get my key. Since my stay is already prepaid, my check out was fast bec I had the option to drop my key. I recommend that you shld also have an alternative for car validation. I had to go out then come in again just to have my car pass validated. Your room amenities & bedsheets are topnotch, I had a restful sleep. Location is excellent.

We enjoyed staying at your hotel. All the staff are very accommodating. Hope to see you again.

Wonderful

Great service from the staff and crew very accommodating and friendly Almost all our requests were granted esp from housekeeping

the buffet experience is superb. however the play area room has a foul smell. it has to be sanitized or apply odorizer.

Stay was really great. Very comfortable suite and loving amenities! Our stay in Novotel Manila made our valentine celebration more meaningful and treasurable.

The food was good the service was excellent I only have a small complaint, the elevators. It was always full and crowded and it moves a little slow. I think the hotel needs to have extra elevators

The room is comfortable. However, the comfort room has no lock on it. I think it is much better to provide one for privacy purposes.

I personally wrote an e mail to Sir Darwin You guys at top of the line !!!

Clean rooms

I stay this hotel many times. This time I have some trouble in public area. Always many people there. So I wait for long time. Specially for elevator. Alwaus wait for 5 min more. Not comfortable there.

The hotel clearly cannot hold the guest capacity.

I really liked our stay in Novotel. Customer Service was excellent. All of your staff is polite and approachable. You guys know what you're doing and on how to make your customers satisfied. What I can suggest is, I am hoping that you'll have a proper lane for the people who's going to line up at the front desk to check in and check out. I just want to add that I am very happy because I brought my puppy with me and with my partner and it made our stay in Novetel complete. But, I hope that if there's a dog barking inside the hotel, make sure to ask the owner to bring their dog or walk there dog elsewhere or outside so that your customers wouldn't be irritated or annoyed caused by the dog's barks, specially at the lobby area. That's all I think and again I just want to say I'm a happy customer and I'll surely be back.