The only good thing about this hotel was location. One thing I noticed the frame of the bed was having mold and stains on mattresses, and the room smeling weird a bit. Housekeeping staff was very friendly and professional. The front desk should have more people that speak English, sometimes it's hard to communicate. In general was a ok but it can be much better.

After a reasonably nice 5 nights stay at ibis Merida we drove towards Cancun and decided to visit playa del carmen and have dinner there . during the road trip I tried sooooo many times to call ibis Cancun and let them know about our probable late check in...finally or better said luckily, a very rude male receptionist answered and told us that he was about to cancel our stay but agreed to wait until 10 pm after which he would not honor our 2 nights reservation !! I was so upset to deal with such an impolite and very rude guy...but I stayed calm and proposed to pay by phone on the spot to make sure he will not cancel on us if we wouldn't make it at 10 pm...he said no payment by phone and kind of hanged up on me ... we drove fast to arrive on time on an unusual DARK highway AND not as easy than our USA roads of course. I didn't t say a word but apologies..to make sure we could check in relax at about 9.55pm in our tiny room, we needed a good shower but unfortunately there was no more than a few drops of water coming out !!! no moods to complain specially that late and remembering that very unpleasant guy at the desk ..Then around 3 or 4 AM walking to the bathroom I felt my feet all wet and noticed that water was dripping from the wall A/C. creating a beginning of a serious flood..!!! not a word to my wife as she was sleeping..and i only turned it off..assuming that it s gonna be quite hot in this tiny room in the morning..and YES !! it was very hot. I threw all the towels on the floor and went to the front desk telling them about the problem and asking for another room Once agin I had to deal with that same guy !!!..does he sleep sometimes ?? I wondered ...he briefly said gimme a minute and throw me a new set of keys for a different room with NOT A WORD OF APOLOGIES OR OFFERING A DECENT DISCOUNT !!! NOTHING AT ALL .. I wish I remembered his name !! because I knew right away that I will report him..tall,strong in his 30's..very dark complexion and strong cheek bones and squared big face.. VOILA I will of course dispute the value of one night stay with my bank if I do not hear from your customer service in the next few days MICHEL I. 01… 0537 EMAIL IS : micheraser @gmail.com

For the cost payed its a proper accomodation. Is in downtown Cancun, and you can arrive by local bus. However, we didn't find the accomodation clean enough, there was mold in the air conditioning. And on top of that, there was no windows to ventilate the room...

We get a comfortable room was very quiet.

Pleasant and very cordial