Pullman Oceanview Sanya Bay Resort & Spa Hotel

Customer review rating 4.6/5 5,021 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Oceanview Sanya Bay Resort & Spa
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+ 28 Services

Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Billiards/Snooker (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road
Hainan
572000
sanya
china

Tel: +8689888288888

Fax: (+86)898/88286655

Check-in from 14h00

Check out up to 12h00

  • BUS :  8 PULLMAN SANYA

  • By plane

    SANYA PHOENIX At 6km / 3.73 miles - Shuttle paying

  • By plane

    SANYA PHOENIX INTL At 10km / 6.21 miles - Shuttle paying

  • By train

    RAILWAY STATION At 8km / 4.97 miles

  • By train

    SANYA RAILWAY At 8km / 4.97 miles

GPS :18.270597, 109.485573

Your meetings and events

Meetings happen in eight flexible, naturally lit rooms that can be configured for any function or occasion. For larger events, take a look at our 600-seat Grand Ballroom.All our meeting rooms are equipped with the latest technology, and free WiFi is available throughout the hotel.Any questions? Ask our in-house Event Manager or, for tech questions, our IT Solutions Manager. Seminar packages are available.

12 

meeting rooms

From 1 to 900 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Soundproof areas for greater confort

  • An extensive array of audio, video and projection equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Projection screen

  • Airconditioned meeting room

  • Overhead projector

  • High speed transmission line

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior Garden View Room with 1 king-size bed, tropical garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Garden View Room with 2 Single Beds, Tropical Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Ocean View Room with 1 King Size bed, Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Ocean View Room with 2 Single Beds, Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Pool Access Room with 1 King Size bed, Tropical Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Ocean View Room with 1 King Size Bed, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Ocean View Room with 2 Single Beds, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

FAMILY ROOM, 1 King Size Bed, Sea View

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

Executive Room with 1 King Size Bed, Executive Lounge Access, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

SANDS WESTERN RESTAURANT

Type of cuisine: International

Offers you an all day dining experience with an international à la carte menu. Explore the abundance cuisine choices while overlooking the perfectly manicured landscape garden and enjoy an interactive cooking experience with live cooking shows daily.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ONE CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

A classical Chinese restaurant serving Cantonese cuisine along with a superb daily dim-sum menu. It offers many traditional and modern dishes all made from the freshest and best local selections, all served in an elegant atmosphere.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA LOBBY LOUNGE

Non contractual photo

The Lobby Lounge is a great place for a drink and casual conversation while overlooking the pools and gardens. Choose from a selection of international wines, cocktails or aromatic coffee. Don't forget to try the snacks prepared during happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Non contractual photo

Just as easily, swim up and enjoy a drink, or sit back and enjoy the laid back casualness of the Breeze Bar with its BBQ by the swimming pool under the stars. Listen to our Philippine band bringing you into another night in paradise.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED SUN BAR

Non contractual photo

At the Executive Lounge/Red Sun Bar, you will be amazed by the breathtaking ocean and city view. Tailor-made for relaxation, the Red Sun Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Oceanview Sanya Bay Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,021 reviews

tripadvisor

TripAdvisor Rating 5.0/5

4,245 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location, excellent facilities, delicious food and drink

Customer review rating 4.6/5

Jo M. Solo - 21/09/2020 Confirmed reviews ALL

Wonderful experience at this hotel. The staff at the hotel were friendly, efficient and nothing was too much trouble. The standard of customer service was excellent from arrival to check out. The hotel was very busy but standards did not drop. Food was excellent and hotel was super clean. The outfoor bbq was of a high standard with the added bonus of the live entertainemnt from the talented Philipino band.

Dear Jo M., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our great location, the excellent facilities, the delicious food and drink, our friendly and efficient staff, as well as the talented Philipino band. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Nice stay and friendly staff

Customer review rating 4.6/5

Hermann Families - 08/09/2020 Confirmed reviews ALL

We had very nice staff. The breakfast was super! Also the facilities were very good. We had a two bedroom apartment with excellent view and very clean. The interior was a bit old but clean and there was smell out of one air condition so we turned it off which was not limiting the overall comfort.

Dear Hermann, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad to note that you were very satisfied with our staff service, the breakfast,the facilities and the room.At the same time,we are very sorry for the great inconvenience caused by the smell of air conditioner.Please allow me to express my sincere apologies to you. We will strengthen the inspection of room facilities, especially the air conditioner, and strengthen the renovation of old furniture, and hope that you can see our progress in the future. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Nice Hotel

Customer review rating 4.6/5

K.m. Couples - 05/09/2020 Confirmed reviews ALL

The service was very slow especially when we where the only ones being served and one time our order was totally forgotten and even our mojito were made with lemons! However the staff are really nice and so helpful which made up for a few thing that went wrong with our trip.

Dear K.M., Thank you for taking the time to write about your stay experience at the Pullman Oceanview Sanya Bay. We are glad to note that you were very satisfied with our nice and helpful staff. At the same time,we are very sorry that some parts of your experience did not meet your expectations .Please allow me to express my sincere apologies. We will increase more staff according to your suggestions, and strengthen the staff training to improve the service efficiency, and hope that you can see our progress in the future.We are very sorry for the inconvenience caused by the forgotten order and the mistakes in making the Mojito,we will definitely strengthen our management and the supervision to avoid this from happening again. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Wonderful stay

Customer review rating 4.6/5

Robert R. Solo - 25/08/2020 Confirmed reviews ALL

I spent four nights in an executive suite. The room was superb. Spacious, comfortable, a very comfortable bed, excellent shower, huge balcony and unforgettable view. The beach was wonderful. Clean, clear water, plenty of lounges and umbrellas, and never crowded. The pools were also lovely. Service was first rate. Housekeeping for top notch. The executive lounge was great. Eric and Addy and all other staff were friendly, professional and helpful. The lounge has great views, good food and a wide range of drinks. Breakfast was a highlight, particularly the noodle bar. This is a wonderful hotel. And excellent value. I will be back.

Dear Robert R., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. We are glad to note that you were very satisfied with our room, the beach,the swimming pools,our service,the executive lounge and breakfast,especially the praises for Eric and Addy ,of their high level of service.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Very location, very friendly and english speaking staff

Customer review rating 4.6/5

Marc E. R. Couples - 17/08/2020 Confirmed reviews ALL

The distance from the hotel to the city is about 7 km. Means , you are close to the city and you have still the silence. The rooms and the hotel are very clean. Staff-personnel are always very helpful. Mostly of the staff-people speak English . The restaurant is very good. As well in the morning as in the evening. The walk around the beach is not crowdy and you can enjoy the typical Chinese environment.

Dear Marc en R., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our location, cleanliness, staff service, breakfast, restaurants and the beach. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

We enjoyed our stay at the Pullman

Customer review rating 4.6/5

Rhys L. Families - 13/08/2020 Confirmed reviews ALL

The stay itself was very good despite the property showing signs of aging (our suite door would not lock properly - 1181) the staff were very attentive, especially the F&B Manager (Vincent) who always tried to maximize our pleasure.

Dear Rhys L., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad to note that you were very satisfied with our service, especially the praises for our EAM-F&B, Vincent, of his high level of service.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. At the same time, we are very sorry for the great inconvenience caused by the room facilities.We will recheck this room immediately and strengthen the daily inspection to avoid this from happening again. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Wonderful for children

Customer review rating 4.6/5

Max Families - 11/08/2020 Confirmed reviews ALL

Good service, a lot of activities for children, big swimming pools and a superb beach

Dear Max, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our service,children's activities,swimming pools and the superb beach.I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

great staff. so kid friendly, good quality rooms and excellent food

Customer review rating 4.6/5

Mark C. Families - 04/08/2020 Confirmed reviews ALL

As a non Chinese speaker I found the staff very attentive and nothing was too much trouble for them. There were so many activities organized for Children it was truly a family hotel. the pools were excellent, s short walk to an uncrowded beautiful beach.

Dear Mark C., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our service, children's activities and swimming pools.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Great stay at a great beach!

Customer review rating 4.6/5

Hans L. Families - 30/07/2020 Confirmed reviews ALL

Very good and well-planned resort. Great pool area, fantastic breakfast buffet and friendly and helpful staff.

Dear Hans L., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our great swimming pool area, fantastic breakfast buffet and friendly & helpful staff. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Lovely restful stay

Customer review rating 4.6/5

Danielle Solo - 28/07/2020 Confirmed reviews ALL

Overall, this was a relaxing stay. The beds were comfortable. Everything was very clean. There were many pools to swim in. The beach was quite close, accessed by a convenient underground pass to avoid crossing a busy road. The beach was clean and calm. Breakfasts were very good. Our room was quiet. I don't think I heard other guests through the walls. I was pleased with my stay, and would stay there again, and even recommended it to a friend.

Dear Danielle, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our facilities, our breakfast and room .Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

2 Bedroom Apartment with beautiful view

Customer review rating 4.6/5

Sonne Families - 25/07/2020 Confirmed reviews ALL

Fast check in, nice and clean 2 Bedroom Apartment, beautiful view, waterpark ok Service not good, hotel staff sometimes unfriendly to foreigners, nearly no staff speaks english, western restaurant not good, 1 hour before breakfast buffet ends they don’t fill up the empty things, big pool and pool bar chairs have many dangerous edges because of broken tile, from beach/street everybody can walk inside hotel garden, from beach next toilet minimum 200m .....

Dear Sonne, Thank you for your detailed comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad that you were satisfied with our room,at the same time,we are very sorry that some parts of your experience did not meet your expectations .Please allow me to express my sincere apologies. At Pullman, we strive to provide a superior experience for every guests.Therefore our staff will not be unfriendly to foreign guests as you said. There must be some misunderstanding.On the English language, we will reinforce training for our local Chinese staff, while we assure that most of the managers are well-versed with the language.As for not replenishing food in time at breakfast,I will feed back to our relevant departments for improvement,and hope that you can see our progress in the future.About the big pool and pool bar chairs, we will also strengthen the inspection to ensure that this will not happen again.And we will strengthen our security patrol to prevent outside people from disturbing our guests’ privacy and safety. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Zhang Guest Experience Manager

Amazing stay

Customer review rating 4.6/5

Nne Friends - 15/07/2020 Confirmed reviews ALL

Excellent service, though would have been great if there was literature on what to do in Sanya

Dear Nne, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback . We are glad to note that you were very satisfied with our service. And there is a guide book of Sanya tour in our guest's room. We will also place some in each restaurant and front desk according to your suggestion. I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Enjoyable stay

Customer review rating 4.6/5

Kate Friends - 12/07/2020 Confirmed reviews ALL

Stayed for 5 nights for a summer break. Stayed in club room; room was fantastic, looked recently renovated, bathroom fantastic, large balcony, beds comfortable.

Dear Kate, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our room. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Naomi Zhang Guest Experience Manager

Nice hotel, great staff

Customer review rating 4.6/5

Momo Solo - 07/07/2020 Confirmed reviews ALL

Very clean, great rooms and the personal was very kind and helpful

Dear Momo, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback . We are glad to note that you were very satisfied with our rooms and staff. I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Welcome break, great location, excellent service

TripAdvisor rating 5.0/5

beijiYork 04/07/2020 TripAdvisor review

10min from airport, direct beach access to better sea swimming (in my opinion) than either Yalong Bay or Haitang. 5 clean pools, including one reserved for length swimming. Excellent service throughout, felt very welcome indeed. Recommended over some mire expensive properties in Sanya.

Dear beijiYork, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are glad that you have had a wonderful experience, and that you are satisfied with our location, the swimming pools and the excellent service throughout. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Danny JC Yeo General Manager

Relaxing stay, excellent service

Customer review rating 4.6/5

Anonymous Families - 03/07/2020 Confirmed reviews ALL

Many thanks!

Dear RN, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. We are very happy that you are satisfied with our service.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

well located

Customer review rating 4.6/5

Kobe Solo - 02/07/2020 Confirmed reviews ALL

Everything is wonderful, except door's soundproof isn't so good.

Dear Kobe, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad that you have had a wonderful experience.At the same time, we are very sorry for the great inconvenience caused by the bad soundproof of the door.We're looking for ways to improve it and hope that you can see our progress in the future. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Z. Guest Experience Manager

Amazing stay

Customer review rating 4.6/5

Anonymous Couples - 17/06/2020 Confirmed reviews ALL

We really enjoyed our whole trip there. We went there to celebrate our anniversary and the team made the stay really unique! Especially Nikki, who had so much patience with us, answer all our questions and made us feel special! The happy hour drinks and the breakfast were delicious and rounded off our experience.

Dear guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our breakfast, the happy hour drinks, especially the praises for our welcomer ambassdor Nikki ,of her high level of service. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and our team look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Excellent experience

Customer review rating 4.6/5

L. T. Families - 23/01/2020 Confirmed reviews ALL

I have a wonderful holiday with my family here. Excellent accommodation, food and facility. All the services are well performanced. Appreciate the welcomer Nikki helps a lot during my stays.

Dear L. T., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our food ,facilities and services,especially the praises for our welcomer Nikki, of her high level of service. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience , and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Pullman is my family first choose for all our holidays.

Customer review rating 4.6/5

Sean H. Families - 18/01/2020 Confirmed reviews ALL

But this time I am a bit sad. I booked 2 rooms, one for my family, and another one for my parents, 3 days for each room. During the check in, I asked if we could change one room for 2 nights instead of 3 nights for my parents, because they have an appointment, staff said that she cant as I booked on Accor website, then I emailed reservation department, but you refused my request.

Dear Sean H., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are so sorry that your experience did not meet your expectations .Please allow me to express my sincere apologies. Your reservation is a preferential price that needs to be paid in advance, it can't be changed or cancelled. You can see our terms when you make the reservation.We are very sorry for the inconvenience caused to you. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Zhang Guest Experience Manager

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