Novotel Moscow City Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 9,517 reviews

ALLSAFE approved hotel

Information message

Novotel Moscow City
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+ 21 Services

Hotel extras

  • Free Wi-Fi, newspapers and maps of Moscow. 5 minutes to the Expo Center.

  • A minute to the Afimall shopping center with lots of shops, cafes, cinemas

  • 2 minutes to the highest observation deck in Europe and no-limit ice cream,

  • 3 metro stations near the hotel

  • 15-minutes drive to the Kremlin

Hotel location

Novotel Moscow City

Presnenskaya Naberezhnaya, 2
Presnenskaya Naberezhnaya 2
123317 moscow
russian federation

Fax: (+7)495/6648990

Check-in from 15h00

Check out up to 12h00

  • MOSCOW METRO:  KALININSKAYA DELOVOY TSENTR

  • By plane

    SHEREMETYEVO At 34.5km / 21.44 miles

  • By plane

    VNUKOVO At 30km / 18.64 miles - Shuttle paying

  • By train

    KIEVSKY STATION At 4.9km / 3.04 miles

GPS:55.748069, 37.53685

Exhibition centre

  • CROCUS EXPO 18.5 km / 11.5 mi
  • MOSCOW EXPOCENTRE 0.3 km / 0.19 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MC TRADERS

MC Traders offers a wide range of delicious international cuisine and cooking classes. The guests can enjoy Early bird breakfast from 4 am; hold a meeting during a business lunch and in the evening relax next to a real fireplace in the bar.

Your meetings and events

Meeting@Novotel - making sure your event is a success. Whatever event you are organizing, take advantage of the Novotel network to make your event a success. The experience gained over a number of years has given us extensive expertise in this field.Our years of experience have let us build a great expertise in meeting organization.Take advantage of our business center, conference packages and innovative coffee breaks. Our contemporary conference rooms are equipped with the latest technology: integrated sound system, HD projector and screen, free WIFI and ergonomic furniture.

Room descriptions and layouts

meeting rooms

From 1 to 270 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday. For your convenience, the hotel offers free WIFI.

Our guest reviews for
Novotel Moscow City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,517 reviews

TripAdvisor Rating 4.5/5

1,737 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Overall good experience partially spoiled by very long check in process

Customer review rating 3.5/5

Farid Families - 07/01/2022 Confirmed reviews ALL

Check in took about 1.5h for us on arrival at 3 pm on January, 2nd. For others even longer as we saw a queue in front of reception until 5-6 pm. Next days the picture was pretty the same. All reception decks were open, still the service takes different time depending on skills? of the receptionist. While we were checking in, another deck serviced up to 4 guests.

Dear Farid, We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Тhank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elena Simone Quality and Attitude Manager
Customer review rating 3.0/5

Anonymous Solo - 28/12/2021 Confirmed reviews ALL

Good location, but was very cold in the room.

Dear Vladislav, Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Let me kindly inform you that you can always adjust the air conditioner yourself or request a heater in the room. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Elena Simone Quality and Attitude Manager

Good stay

Customer review rating 5.0/5

Olga Business - 23/12/2021 Confirmed reviews ALL

Perfect location. Best customer service. Clean.

Dear Olga. Thank you for your wonderful feedback about your stay in Novotel Moscow City! We are very happy, that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Elena Simone Quality and Attitude Manager

very poor value for its price

Customer review rating 2.0/5

Mikhail Business - 13/12/2021 Confirmed reviews ALL

needs to be repaired, no business center, at the reception I was not allowed to print out even 1 page of the document

well located

Customer review rating 4.5/5

Anonymous Business - 10/12/2021 Confirmed reviews ALL

Always a pleasure to stsy at your hotel

Dear Guest. We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elena Simone, Quality and Attitude Manager.

Amazing stay as usual

Customer review rating 4.5/5

Victor Business - 21/11/2021 Confirmed reviews ALL

Everything was fine except wifi connection. I use your hotel since 2014 amd your wifi connection still not stable for many years. I can't use zoom meetings or voice over ip. Is there any chance you cam fix it? It has been so long... now is time to fix it!

Dear Victor, We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Simone Quality and Attitude Manager

Well located, long service, poor heating of the room

Customer review rating 3.0/5

Artem Solo - 12/11/2021 Confirmed reviews ALL

Long registration, waiting about 20 minutes in the queue There was no heating in the room, only cold air. After the call, they came to fix it, it happened again in the morning

Dear Artem, Please allow me to apologize on behalf of the hotel. This is surely not the experience we strive for. We hope for your understanding and will be glad to see you again as our guest to correct negative impression! Best regards, Elena Simone, Quality and Attitude Manager.

Renovation required

Customer review rating 3.5/5

Mikhail Business - 04/11/2021 Confirmed reviews ALL

I enjoyed staying with you. Location. Price. Service was good in general. The only complaint…The shower hadn’t been fixed for 7 days after my request.

Dear Mikhail. Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again! Best regards, Elena Simone Quality and Attitude Manager

Well located

Customer review rating 4.0/5

Margarita M. Business - 08/10/2021 Confirmed reviews ALL

Nice Massage chairs and gym, sauna availability. Not so crowded restaurant. Unfortunately never ask to help with the luggage either check-in or check-out.

Dear Margarita M.. Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We sincerely apologize for the inconvenience that was brought to you, but our colleague is always ready to help with luggage! Look forward to serving you again. Best regards, Elena Simone Quality and Attitude Manager

Nothing good except for location

Customer review rating 2.5/5

K. A. Business - 08/10/2021 Confirmed reviews ALL

Already left my complaints thru the online form.

Dear K. A.. Your feedback is very important to us. Our team is very happy that we met your expectations! Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again. Warmest regards, Elena Simone, Quality and Attitude Manager.

Good stay and friendly staff

Customer review rating 5.0/5

E Business - 17/09/2021 Confirmed reviews ALL

Nice experience overall. I really liked friendly hotel staff members who were always there to help and accommodate any request.

Dear E, Thank you for choosing Novotel! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Best regards, Elena Simone Quality and Attitude Manager

good service. well trained staff and good location

Customer review rating 4.0/5

Charith D. A. Business - 11/09/2021 Confirmed reviews ALL

my short stay was memorable and all staff was very kind. They are happy to go the extra mile to make the customer happy. If possible try to change the varieties available in the breakfast at least every other day

Dear charith De a.. Thank you for your wonderful feedback about your stay in Novotel Moscow City! We are very happy that we were able to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest! Sincerely, Elena Simone Quality and Attitude Manager

Well located, nice hotel

Customer review rating 3.5/5

Faruk B. Business - 04/09/2021 Confirmed reviews ALL

Hotel is in the heart of Moscow City. It is a modern, clean, silent hotel. I stayed either twin or double bed rooms. Twin bed room is larger than double. Also twin bed room has city view, but double bed rom has interior view. Breakfast is very good. Unfortunately reservation department is not helpful for negotiation of last minute extension.

Dear FARUK B.. Your feedback is very important to our team. Our team is very happy that we met your expectations! Your valuable comments and observations will be considered by the hotel management. We look forward to welcoming you again. Warmest regards, Elena Simone Quality and Attitude Manager

Nice stay

Customer review rating 5.0/5

Olga Solo - 10/08/2021 Confirmed reviews ALL

Clean, good view.

Dear Olga, We appreciate for the rating of your stay with us, it's an honor to receive such feedback. We hope you will visit our hotel again! Best regards, Elena Simone Quality and Attitude Manager

Perfect located for business-trips

Customer review rating 5.0/5

Anonymous Business - 10/08/2021 Confirmed reviews ALL

Awesome pancakes in breakfast-menu.

Dear Guest, Thank you for scoring high your stay with us. We will be happy if you visit us again! Best regards, Elena Simone Quality and Attitude Manager

Great location. Close to offices, restaurants, spa, shops, subway

Customer review rating 5.0/5

Olga Solo - 24/06/2021 Confirmed reviews ALL

Very functional, with a pool, gym and spa zone. Great location.

Dear Olga, Thank you for scoring high your experience with us. I am happy to hear you enjoyed our excellent location. Our team will be happy to welcome you back! Best regards, Elena Simone Quality and Attitude Manager

Everything is good!

Customer review rating 5.0/5

Shen Families - 03/04/2021 Confirmed reviews ALL

very nice location, kind staff, good service, delicious food! We had a evening flight, and the hotel extended our stay to 14:00 for free! Very impressive experience!

Dear Shen, Thank you for your feedback. We will take into account your comment re-payment link. Will be glad to welcome you back. Sincerely, Anna Bakumenko Quality manager

Too hot in the rooms

TripAdvisor rating 3.0/5

philippw0lff Business - 03/02/2020 TripAdvisor review

I have been in thi shotel so many times. It is just comfortable for us to stay there, as it is in walking distance to the Expo Center. The rooms are since years over heated, but this is a standard problem in Russia. As they have enough gas, the rooms will be heated as much as tehy can. The other topic is that the bedding and the bed linnen are synthetic. This is not nice at all. I decided to sleep without it. This is a reason to change the hotel next year.

Dear Guest, Thank you for such a detailed feedback. I am sorry that your experience did not meet your expectations about service in our hotel; please allow me to express my sincerest apologies. The thermostat of the air temperature in the room can be set under individual parameters. We are always happy to adjust the air temperature according to your wishes. Also we don’t use synthetic bedding in our hotel we use only cotton bedding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arina Simonyan Guest relations specialist

Stay in Moscow

TripAdvisor rating 4.0/5

Rajesh S Couples - 15/12/2019 TripAdvisor review

Very centrally located hotel. Has a metro station very close. The room was clean and food was good, though a bit expensive. The check in process was seamless and simple as they offer online checkin. My room was ready and did not have to wait after a long a flight. Use the online checkin facility.

Dear Rajesh, Thank you for taking the time to share your feedback. We are glad that you appreciated our staff and location of our hotel. We are also happy that you have appreciated our online check in service. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Artem Kholomeev Guest relations specialist

Business hotel in a business district

TripAdvisor rating 4.0/5

Sergei B Business - 11/12/2019 TripAdvisor review

The hotel is perfect for business travelers.  Located in Moscow City, close to the main transport hubs of Moscow, in the city center. The offices of the main large companies are here, and therefore the guest of this hotel is probably a businessman.Nice rooms with everything you need, including an iron and ironing board. There’s  a large breakfast selection for every taste.  Friendly staff.The disadvantages include air conditioning in the rooms and the high price.  The windows are dull - nothing can be opened - and the system settings are such that the air is constantly dry, it was very difficult to sleep.  The price for a room more than 200 euros per night is high for such a hotel.  Bed linen could also be less synthetic - sometimes I experience static electricity on myself ... unpleasant.

Dear Sergei, Thank you for taking the time to share your feedback. We are glad that you appreciated our staff, breakfast variety and location of our hotel. My sincere apologies for not meeting all of your expectations. I will take notice of your comment regarding air conditioning and forward it to our technical department. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Artem Kholomeev Guest relations specialist

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