Grand Mercure Bangalore

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Grand Mercure Bangalore 5 stars

Customer review rating (ALL Rating) 4.5/5 513 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Apartment style rooms, with state of the art modular kitchenette and private balcony.

  • Pet friendly hotel.

  • Food & Beverage options: All-day diner, In-room dining & an inspired Indian restaurant.

  • Comfortable beds and home theatre system for a superb TV and gaming experience.

  • Close proximity to all major business/financial districts and entertainment hubs.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Bangalore

12th Main Koramangala, 3rd Block
560034 BENGALURU
India

Telephone +91 80 4512 1212

Fax +91 80 4512 1213

Contact email

  • By plane

    BENGALURU INTL APT At 45km / 27.96 miles - Shuttle paying

  • By train

    BENGALURU CANTONMENT At 9.5km / 5.9 miles

  • By train

    BENGALURU CITY ST At 15km / 9.32 miles

  • By train

    YESHWANTHPUR At 18km / 11.19 miles

GPS:12.928873, 77.627443

Exhibition and convention centre

  • PALACE GROUNDS 10 km / 6.21 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Grand Mercure Bangalore

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  513 reviews

TripAdvisor Rating  4.5/5  1,159 reviews

Certificate of excellence 2022

Great place to stay

Customer review rating 4.5/5

Philip C. Families - Confirmed reviews ALL

We had a great time. The rooms were spacious and clean, the staff were courteous and very helpful. I enjoyed the morning breakfast.

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Overall experience was mixed and average. On positive side - location is convenient for our company - staff was very helpful and soft spoken On negative side, none of us felt it was five star hotel - my friends had to leave early as guests are not allowed in late, no other fivestar hotel does that - me and some colleagues had bad experience with appliances and electricals - taxis were called at last minute and were often late. Since we paid 7x premium than uber, taxis should be called in well in advance and wait for us, that is why we paid premium

Decent Stay

Customer review rating 3.5/5

M Business - Confirmed reviews ALL

This is the first time in 3 years I have stayed there and the hotel is not what it used to be. The bathrooms are grimier and some areas had build up in the shower. The place was not the cleanest.

Terrible experience

Customer review rating 0.5/5

Paula Business - Confirmed reviews ALL

Room was dirty, smelled like smoke, fridge and microwave broke, towels not refreshed each day, bottled water was replaced with one that was open and partially empty, calling cab was delayed even after appointment, had stomach issues 3 times after eating breakfast

Good, comfortable stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Courteous staff, clean room, good ambience

Very good

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Safe, and hotel open to families and business trips

Well located for my business pyrpose

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good

Good behavior of staff, good food

Customer review rating 4.5/5

Gladys Families - Confirmed reviews ALL

Pleasant stay

Well located

Customer review rating 4.5/5

Priti Solo - Confirmed reviews ALL

Grand mercure Koramangala's good Location & availability of all services in house makes it a comfortable & peaceful stay

Excellent stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

As always, I love this hotel

Good stay

Customer review rating 4.5/5

Raj K. Business - Confirmed reviews ALL

Good

Nice rooms, good breakfast

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Experience from prior stays was better as - The outside breakfast venue closed - The "by the blue" closed.

Well located, nice room, good dining.

Customer review rating 4.5/5

K L. Business - Confirmed reviews ALL

Excellent and well-located for my first trip to Bengaluru.

Dear Kukrt L., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhary, General Manager

Memorable Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice experience

Good stay and good experience

Customer review rating 4.5/5

Srinath Solo - Confirmed reviews ALL

After pandemic, this is my 1st stay outside home but you guys made me feel home at Mercure Grand !! Awesome stay

Dear Srinath Krishnan T., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Chaudhry General Manager

Good stay but bad front desk service

TripAdvisor rating 4.0/5

rajeshkb0303 TripAdvisor review

I’m a platinum member of Accor. I have stayed in various brands if Accor. Of which this place lacked on the service aspect. Rooms are good, ambience is wonderful. But the front desk people are so lethargic to deal with. They don’t care about customer service and every time we need wait for more 30-45 mins to get a response. When we raised this complaint- their response was we are under staffed. This is not acceptable.

Dear Patron, We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. We have noted your feedback on the Front Desk staff and this has very well been addressed with the team. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Great room, good service, gym, food & amenities

TripAdvisor rating 5.0/5

Karthik G TripAdvisor review

Was staying in Grand Mercure to visit family nearby and also work remotely. I booked the room with breakfast option. The restaurant downstairs serves breakfast and it was very good. The Gym was well equipped as well. Room service was great. Very cordial and friendly front desk staff and they help you with little details. Its a bit pricey, but totally worth it. Will stay here again.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

All Well that Ends well!!!

TripAdvisor rating 4.0/5

RayNibedita Business - TripAdvisor review

We stayed at Grand Mercure for 2 nights. Booked 1 Bedroom Suite. What went well: Staffs including housekeeping were friendly and co-operative. Areas of Improvement or could have been better: Being an Accor group member was expecting a warm welcome but it was not what I expected from my past experiences at other Accor group hotels. Checked in around 11 pm with 10 months old infant but room was not ready. Requested the front desk person for the required stuff or amenities and then he arranged for. Next day morning, I had a chat with Mr. Mohnish about my experiences till then at the hotel. As he promised, from then onwards they tried to make my stay pleasant. First impression is the last impression for many of us but in this case last impression was great so just reducing a star from the overall rating towards areas of improvement. So, it started with the flaw but they took care of each and everything as and when there was a request placed. About the room: Quiet spacious rooms with balcony. It has a kitchen ready to access (I prepared food for my baby). Location: Good. Accessible Dining Area: Good. They did Temperature check at the gate and kept sanitizers keeping pandemic situation in mind. Thought of doing SPA but due to time crunch we were unable to. Overall, great stay.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. I have personally discussed your feedback with Mohnish and will ensure that this will be addressed. We would definitely look forward to your visit with us once again. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Good property with super slow staff

TripAdvisor rating 3.0/5

connectlokeshsharma Business - TripAdvisor review

Yes it’s correct what my title says. It’s from one of the good properties of All Accor in Bangalore. But the staff is super slow and dumb. Except Ms. Richa at front desk rest of all the staff members are super slow and dumb. They don’t know how to do billing at the restaurant and they don’t know the procedure of billing the All Accor member. Then next morning I found that toiletries kept aren’t proper so asked to bring new toiletries and guess what it took them more than half an hour with 6 reminders. And even after 6 reminders I din get what I asked for. Resulting I skipped my breakfast as I was getting late for airport. My advice is to work on good and on time service rather than saying sorry.

Dear Patron, Thank you for taking out the time to review us. It has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations during your visit. We have discussed your feedback with our managers at the hotel and rest assured that the corrective measures have been taken. Thank you for your patronage we hope to welcome you back for a more memorable experience. Sincerely, General Manager Grand Mercure Bangalore

Excellent Hotel Stay

TripAdvisor rating 5.0/5

siddharth C Business - TripAdvisor review

Nature and ambiance at its the best. .............Calm & Quite Staff likes Front office Manger Mr Monish , excellent knowledgeable, hospitable and adaptable, Front desk personnel specially Mr Shardul has very good skill of handling the guest, accounting knowledge ..Keep it up guys !!!!

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation, especially for Shardul and Mohnish motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

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