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Grand Mercure Bangalore 5 stars

Customer review rating 4.4/5 3,136 reviews

ALLSAFE approved hotel

Grand Mercure Bangalore
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+ 23 Services

Hotel extras

  • Apartment styled rooms, with state of the art modular kitchenette and private balcony

  • Best-in-class WIFI in the entire hotel. Pet friendly hotel.

  • Many Food & Beverage options, All-day diner, In-room dining & an inspired Indian restaurant.

  • Comfortable beds and home theatre system for a superb TV and gaming experience.

  • Close proximity to all major business/financial districts and entertainment hubs.

Hotel location

Grand Mercure Bangalore

12th Main Koramangala
3rd Block
560034 bengaluru
india

Tel: +918045121212

Fax: (+91)80/45121213

Check-in from 14h00

Check out up to 12h00

  • By plane

    BENGALURU INTL APT At 45km / 27.96 miles - Shuttle paying

  • By train

    BENGALURU CANTONMENT At 9.5km / 5.9 miles

  • By train

    BENGALURU CITY ST At 15km / 9.32 miles

  • By train

    YESHWANTHPUR At 18km / 11.19 miles

GPS :12.928873, 77.627443

Exhibition and convention centre

  • PALACE GROUNDS 10.0 km / 6.21 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Room service
    • Children
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 126 rooms
    • One room for people with reduced mobility
    • 10 family rooms
    • No connecting room
    • 103 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • BENGALURU INTL APT Additional charge
    • BLR Additional charge
  • GMB Parking
    • On site
    • 40 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • Pool
    • Outside
    • On site
  • Gymnasium
    • On site

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Lectern

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • Syndicate rooms

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Grand Mercure Bangalore

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,136 reviews

TripAdvisor Rating 4.5/5

1,046 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Anonymous Couples - 22/10/2021 Confirmed reviews ALL

The staff was cheerful and helpful. The food was good

Good Experience

Customer review rating 4.5/5

Ajay A. Families - 22/10/2021 Confirmed reviews ALL

It was a hassle free stay at Grand Mercure. With spacious well appointed rooms and ample facilities, one doesn't need to ask for more Hotel's basics are in place so they don't need to try hard to please which is what we liked the most Highly recommended for travelers to give this hotel a try!

Well located

Customer review rating 2.5/5

Aman S. Business - 19/10/2021 Confirmed reviews ALL

Services are very poor. Ie. Not maintaining the standard of a 5 star . Rooms are good.

Dear Mr. Aman S., Thank you for taking the time to tell us about your experience at Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. May I please request if you could share details of your experience with us at h7… so this can be addressed better? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan. A. General Manager

Felt like Home Stay

Customer review rating 5.0/5

K M. P. Business - 18/10/2021 Confirmed reviews ALL

This is my second visit to the property, and just like the last time the stay was like a "homestay." Monish, Jibo, Arogya, Madhusudan, Chef Vilas, Mansi, Abhishek ensured that everything was taken care of. My compliments to the housekeeping team for keeping my space scrupulously clean. The hotel chauffeurs Ravi and Muniappa made my business travel easy and comfortable. And, not to forget the guys in the laundry, they were always prompt in service. Thank you all Best Wishes

Dear Mr. K Mauda P., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Nice

Customer review rating 4.0/5

David Business - 17/10/2021 Confirmed reviews ALL

Comfortable stay

Dear Mr. David A., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Home Away From Home

Customer review rating 5.0/5

Yashoda P. Families - 15/10/2021 Confirmed reviews ALL

I have been staying at the Grand Mercure in Koramangala, Bengaluru since 2011, averaging two stays a year. It is truly one of the finest high-end hotels in Bengaluru. The rooms are immaculate and well-designed. The house-keeping services are professional and thorough. The food is outstanding! They offer a car service for trips to the airport, etc. And best of all, I truly enjoy all the people who work at the Mercure. Their hospitality is so warm and genuine. They go the extra mile to oblige their guests. They have upheld these standards in the midst of the Covid pandemic. They had no outbreak and the staff are all vaccinated. A special shout out to Irfan, Deepti, Madhusudan, Jibu, Ashwin and special thanks to the manager Mohnish Lall who personally took care of every request promptly with a smile! I will be back in March and am already looking forward to my next stay at my "Home Away From Home"'!

Dear Ms. Yashoda P., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Great stay

Customer review rating 5.0/5

Ab Families - 14/10/2021 Confirmed reviews ALL

It was a warm experience with courteous and caring staff.

Dear Ms. Basant A., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Really enjoyed my stay at your hotel. Right from the Housekeeping, reception, concierge, security, gymnasium and restaurant services. All was very perfect and professional.

Customer review rating 5.0/5

Kaminee G. Business - 13/10/2021 Confirmed reviews ALL

I had a awesome and comfortable stay.

Dear Ms. Kaminee G., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Well located, Below Average Room, Aircon not working optimally

Customer review rating 3.0/5

Varun Business - 12/10/2021 Confirmed reviews ALL

The room while spacious lacked any form of plushness Very rough around the edges with a serious need to renovate No other complaints

Dear Mr. Varun s., Thank you for taking the time to tell us about your experience at Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rayan. A. General Manager

Wonderful stay

Customer review rating 4.0/5

Shreya Business - 10/10/2021 Confirmed reviews ALL

I love this property and your breakfast area.

Dear Ms. Shreya J., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Quiet stay with family

Customer review rating 3.5/5

R. Families - 10/10/2021 Confirmed reviews ALL

Overall experience was good. But could have been better. Good: Nice residential Location - right next to a park. Helpful, friendly staff. Better: 1. I suspect online check-in won't save check-in wait time (Please do a "time study" of Check in process). 2. The facility might need a sort of "annual deep checking" to detect things like - Is the shower room door closing properly? Or, Is the auto power-shutoff in the room working (When the access card is removed)? 3. How about caller IDs at reception / Maintenance / In room dining / etc. so that they know who called? I got a room service which I hadn't requested for. 4. How about starting Valet parking? 5. Would have been nice if there were some activities possible for kids - Like TT / foosball / Jenga blocks / Chess / etc. All the more important when the swimming pool is closed.

Dear Mr. Muralidhar R., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have very well noted the suggestions put forward by you and will ensure will try and implement these. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Looking forward to stay here again.

Customer review rating 5.0/5

Peer M. Couples - 10/10/2021 Confirmed reviews ALL

Grand Mercure : It was a great stay over all. We arrived and reception surprised us with an upgrade the moment we disclosed that we were celebrating special occasion and then cakes with a personal note from Mr lall made it more amazing. Not only this we were surprised to experience hospitality from each and every team member. All together 5 star rating - definitely visiting us again. Thank you team this was very memorable to us.

Dear Mr. Peer M., We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

Very good stay. Nice people

Customer review rating 5.0/5

Uday K. Couples - 06/10/2021 Confirmed reviews ALL

Thank you Mohnish and team at Mercury hotel. My stay was very good and enjoyable. Reception staff was very prompt and travel desk arranged for our car services. Good maintainance of hotel. Restaurant is nice. 24 hrs of food service. Thank you once again.

Dear Mr. Uday K., We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan. A. General Manager

All Well that Ends well!!!

TripAdvisor rating 4.0/5

RayNibedita Business - 01/08/2021 TripAdvisor review

We stayed at Grand Mercure for 2 nights. Booked 1 Bedroom Suite. What went well: Staffs including housekeeping were friendly and co-operative. Areas of Improvement or could have been better: Being an Accor group member was expecting a warm welcome but it was not what I expected from my past experiences at other Accor group hotels. Checked in around 11 pm with 10 months old infant but room was not ready. Requested the front desk person for the required stuff or amenities and then he arranged for. Next day morning, I had a chat with Mr. Mohnish about my experiences till then at the hotel. As he promised, from then onwards they tried to make my stay pleasant. First impression is the last impression for many of us but in this case last impression was great so just reducing a star from the overall rating towards areas of improvement. So, it started with the flaw but they took care of each and everything as and when there was a request placed. About the room: Quiet spacious rooms with balcony. It has a kitchen ready to access (I prepared food for my baby). Location: Good. Accessible Dining Area: Good. They did Temperature check at the gate and kept sanitizers keeping pandemic situation in mind. Thought of doing SPA but due to time crunch we were unable to. Overall, great stay.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your Stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. I have personally discussed your feedback with Mohnish and will ensure that this will be addressed. We would definitely look forward to your visit with us once again. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Good property with super slow staff

TripAdvisor rating 3.0/5

connectlokeshsharma Business - 14/04/2021 TripAdvisor review

Yes it’s correct what my title says. It’s from one of the good properties of All Accor in Bangalore. But the staff is super slow and dumb. Except Ms. Richa at front desk rest of all the staff members are super slow and dumb. They don’t know how to do billing at the restaurant and they don’t know the procedure of billing the All Accor member. Then next morning I found that toiletries kept aren’t proper so asked to bring new toiletries and guess what it took them more than half an hour with 6 reminders. And even after 6 reminders I din get what I asked for. Resulting I skipped my breakfast as I was getting late for airport. My advice is to work on good and on time service rather than saying sorry.

Dear Patron, Thank you for taking out the time to review us. It has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations during your visit. We have discussed your feedback with our managers at the hotel and rest assured that the corrective measures have been taken. Thank you for your patronage we hope to welcome you back for a more memorable experience. Sincerely, General Manager Grand Mercure Bangalore

Excellent Hotel Stay

TripAdvisor rating 5.0/5

siddharth C Business - 11/04/2021 TripAdvisor review

Nature and ambiance at its the best. .............Calm & Quite Staff likes Front office Manger Mr Monish , excellent knowledgeable, hospitable and adaptable, Front desk personnel specially Mr Shardul has very good skill of handling the guest, accounting knowledge ..Keep it up guys !!!!

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you are enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation, especially for Shardul and Mohnish motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Not worth money

TripAdvisor rating 2.0/5

ashokdube Business - 13/03/2021 TripAdvisor review

Location is not ideal. Staff is not warm and proactive in making guest comfortable. Basic Toiletries have to be asked for. Terrific is way beyond the hotel standard, services and amenities. Its more of average service apartment then a reasonably good hotel.

Dear Patron, Thank you for taking out the time to review us. It has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations during your visit. We have discussed your feedback with our managers at the hotel and rest assured that the corrective measures have been taken. Thank you for your patronage we hope to welcome you back for a more memorable experience. Sincerely, General Manager Grand Mercure Bangalore

excellent

TripAdvisor rating 5.0/5

haripeekay Business - 28/02/2021 TripAdvisor review

it is very nice to stay for a week and good supportive staff even cleaner to laundry guys restaurant and room service also fine one my best stay in resend fast air-condition also very good beddings pillows are very fine quite area nice sleep

Dear Patron, Thank you for sharing your encouraging review on TripAdvisor. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. I have shared your encouraging feedback with our team and I am sure that this will motivate us further to create exceptional experiences for our guests. Thank you once again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Business Stay

TripAdvisor rating 5.0/5

mahendranathtalluri Business - 14/02/2021 TripAdvisor review

Hotel was in heart of the city. Fully sanitised. Staff members were helpful. I stated for one night. Food was good and reasonably priced. Kitchen is pile of you are travelling with family. Balcony was also there.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

Great service the front dest was warm and helpful every thing went well.rooms were clean and beutiful.

TripAdvisor rating 5.0/5

Cruiser64370641611 24/11/2020 TripAdvisor review

Great service front desk and house keeping excellent job done.Covid protocol was safely executed.Rooms were clean and all amenities offered as expected.The location wise it is a calm and peace full place to stay.

Dear Patron, We cannot thank you enough for taking time to update such a glowing review on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your heart-warming praise and words of appreciation for our hotel and our team have been received with humble gratitude and genuine delight. Your words of appreciation serve to motivate and encourage the team in their efforts to exceed guest expectations. Thank you again for sharing your experience with us. Warm Regards, Rayan A General Manager Grand Mercure Bangalore

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