Hotel - ibis Krakow Stare Miasto
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Krakow Stare Miasto Hotel

4.0/5 1,365 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Cash machine

Leisure and activities

  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
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Hotel location

Your meetings and events

ibis Krakow Stare Miasto Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WAWEL 35 m2 3 m 24 16 0 0 0
BARBAKAN 43 m2 3 m 30 18 0 0 0
SALA KONFERENCYJNA 57 m2 3 m 50 30 42 42 0
SUKIENNICE 57 m2 3 m 40 24 0 0 0
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 135 rooms
  • 5 rooms for people with reduced mobility
  • Baby bed
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 4,245 reviews

Our guest reviews for
ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,365 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 09/12/2019 TripAdvisor review
« Centrally located property near train station »

Fabulous location very near the main train station with connections to the airport. Also offers a luggage facility to hold bags on day of departure. Rooms are well sound proofed and very modern. Pleasant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BPS31, Thank you for your positive comments on TripAvisor. I hope you will choose to stay with us again in future. Kind regards, Przemyslaw Dzialanski

M. D. Solo - 28/11/2019 Confirmed reviews ALL
« Just not up to standards. »

Although the location is good, that's about all I can say about it. The hotel needs an update and the beds need to meet Ibis comfort levels. But the most disappointing was the people working there. There were perhaps 3 people who seemed happy in their work. Sad. I have used Accord Hotels for 60 nights in the last 3 months and it's the first place I have not given rave reviews.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We plan bed replacement in next year addionally we will try to motivate our staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Michael B. Solo - 27/11/2019 Confirmed reviews ALL
« Excellent, simple hotel experience »

Nice front staff, excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL B., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Ally C. Solo - 25/11/2019 Confirmed reviews ALL
« Average standard on both areas »

I met one of the non-friendly staffs when I was checking on Nov 18 noon time. Suggest her to serve her customers with friendly smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PO YEE C., Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Friendly smile and hepfulness are our priority. I will talk personally with our front office staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Geoff N. Couples - 24/11/2019 Confirmed reviews ALL
« friendly and efficient with a very uncomfortable bed »

Hotel was quite modern and in a decent location. Staff were friendly and efficient. Food in the restaurant was of a good quality and reasonably priced. The hotel room was quite basic and the bed was the most uncomfortable I have ever slept in at an Ibis. The pillows were also lumpy and uncomfortable meaning we had very poor quality sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEOFF N., Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will try to replace beds and pillows in next year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Anonymous Couples - 20/11/2019 Confirmed reviews ALL
« Adequate »

Mattress topper uncomfortable as were pillows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATRINE, Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We expect replace bedding, pillows and quilt in 2020. Sincerely, Przemek Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Paul M. Friends - 19/11/2019 Confirmed reviews ALL
« Paul M. »

Neat and tidy, polite, near old town and railway station , fantastic weekend. Thank you all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Anonymous Business - 15/11/2019 Confirmed reviews ALL
« Good »

The staff was very helpful and smiling. One comment could be that when they help us to order at taxi to make sure the taxi driver takes credit cards. A comment to the room. It would be nice if you could make tea or coffee in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARITA, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

B. Q. Couples - 13/11/2019 Confirmed reviews ALL
« Fantastic »

From the Front Desk executive who signed us in to the house keeping staff, everybody was professional and courteous. Rooms were very neat and well laid out. House keeping was on time and response to help was timely and quick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Diego Solo - 08/11/2019 Confirmed reviews ALL
« Consistency you can rely on »

Very standard ibis set up with reasonable price and excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIEGO, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Aleks Z. Couples - 08/11/2019 Confirmed reviews ALL
« Good experience but... »

I was disappointed that there wasn't tea and coffee making facilities in the room. Also, rooms at the back overlook a construction site and the train tracks. There was noise from the construction site from 7am. Plus points - comfortable bed, clean room, clean hotel, polite and helpful staff, good variety of breakfast food and drink, centrally located hotel, reasonably priced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEKS, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologizes for noise from construction site near the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Jasiu Solo - 08/11/2019 Confirmed reviews ALL
« good »

short stay but good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Myroslava Couples - 05/11/2019 Confirmed reviews ALL
« Great option for short travel »

Great hotel if you are traveling by train and have a short stop in Krakow. You'll meet typical Ibis - nothing very special, but comfortable, clean and tasty. The staff is great - I forgot the small but memorable thing in the hotel and they did everything to find it and now I cannot wait to return to the hotel next month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MYROSLAVA, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Edyta R. Solo - 05/11/2019 Confirmed reviews ALL
« Miss »

very nice stay at the hotel, I am very pleased

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani Edyto, Jesteśmy bardzo wdzięczni za Pani komentarze dotyczące pobytu w ibis Krakow Stare Miasto. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Jeszcze raz dziękujemy za podzielenie się z nami Pani opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Przemysław Działański Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Agata T. Couples - 05/11/2019 Confirmed reviews ALL
« Confusing and below standard. »

I chose 3 star Ibis instead of budged as I was missing coffee facilities. I was checked into a lovely room with coffee facilities and some other frills I was not expecting. I checked out two nights later to return again the same week. This time I was checked into a room without frills (they were just a pretty perk, not something I expected or needed) and without coffee facilities. When I queried it I was told it is a ‘lottery’ as to which room customer gets. In a way good job it happened as now I know not to stay with Ibis. Without perks of ‘special’ room allocated as a ‘lottery’ it is significantly more expensive experience that Budget for not much more quality. What’s more I checked that I can stay in hotels with coffee facilities and nice rooms for same price or just a little bit more than Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AGATA, Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Przemyslaw Dzialanski Dyrektor hotel Ibis&Ibis Budget Kraków Stare Miasto

Lukasz Families - 04/11/2019 Confirmed reviews ALL
« Proper value for monies »

Good location- 5 min walk from central station. Effective check in. Clean rooms. Good breakfast (excellent pancakes ). Only safe box missing in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Łukasz, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Anonymous Friends - 30/10/2019 Confirmed reviews ALL
« Enjoyable »

Comfortable stay, great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemek Działański Dyrektor Operacyjny Ibis&Ibis Budget Kraków Stare Miasto

John B. Families - 30/10/2019 Confirmed reviews ALL
« Very good stay »

Everything as required and very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Hilary H. Friends - 29/10/2019 Confirmed reviews ALL
« Booked a triple room was allocated a double »

Hotel is lovely and clean with very friendly and helpful staff, only downfall we waited for a security man to try help us with heating as the room was cold, he never came

Our hotel has responded to the review
Our hotel has responded to the review

Dear HILARY H., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will talk with our security staff about heating incident. Sincerely, Przemek Dzialanski Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

Tina Solo - 27/10/2019 Confirmed reviews ALL
« Anazing »

Nice staff, perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TINA, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemysław Działański Dyrektor hotelu Ibis&Ibis Budget Kraków Stare Miasto

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