ibis Krakow Stare Miasto

ibis Krakow Stare Miasto 3 stars

Customer review rating (ALL Rating) 4.4/5 905 reviews

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Description

Hotel extras

Our hotel has 135 rooms. Free super fast Wi-Fi throughout the property. Renovated conference rooms as well as the Ibis Kitchen restaurant. Large car park at the hotel as well as public transport stops.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Krakow Stare Miasto

ul Pawia 15
31154 KRAKOW
Poland

Telephone +48 12 355 29 00

Fax +48 12 355 29 99
  • By train

    KRAKOW GLOWNY At 0.32km / 0.2 miles

GPS:50.0707, 19.945732

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN

Our modern, welcoming restaurant serves international dishes, pasta, and grilled food prepared in front of you which gives you the chance to create your own, original dishes based on the ingredients available on our menu.

Your meetings and events

Room descriptions and layouts

4 

meeting rooms

From 1 to 70 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  905 reviews

TripAdvisor Rating  4.0/5  1,423 reviews

Customer review rating 2.0/5

Denys Solo - Confirmed reviews ALL

First of all during check-in was not proposed "welcome drink". I have Platinum card and it is normal practice for all accor hotels. Second: guest asked hostess to help connect wi-fi and internet was not connected

very good, good location

Customer review rating 4.5/5

John Solo - Confirmed reviews ALL

Spacious room, very clean, airco worked well.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bożena Waksmundzka Kierownik Recepcji i Rezerwacji/Front Office Manager

Nice stay

Customer review rating 4.5/5

Michael B. Couples - Confirmed reviews ALL

We had to swap hotels and the receptionist staff did it quickly and efficiently. We then had to cancel.a room for one night and again the staff were very professional and friendly dealt with very quickly. Highly recommend the hotel.and staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bożena Waksmundzka Kierownik Recepcji i Rezerwacji

Great value for money

Customer review rating 5.0/5

Edyta Families - Confirmed reviews ALL

Great location, very friendly staff and a good buffet breakfast nothing more you need for a shirt stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Z poważaniem, Bożena Waksmundzka Kierownik Recepcji i Rezerwacji

Problems with reservation

Customer review rating 2.0/5

Nk Families - Confirmed reviews ALL

My family had a bad experience during their stay. We had a booking for 2 nights and two days prior to arrival we extended for a third night. However when they arrived exhausted from a late flight, they were kept waiting for over half an hour saying the staff could not find the booking. Eventually they found it and were given keys to their room. When they got there the key wouldn't work. Kids were tired and falling asleep in front of the door. The reception team refused to exchange the key out of line, and my wife had to spend more time waiting to be served. During their 3 nights stay the key blocked four times, and had to be replaced. There was never an apology or courtesy in this regard.

Dear NUWAN K., Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bożena Waksmundzka Kierownik Recepcji i Rezerwacji

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