Hotel Muse Bangkok Langsuan - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 8,552 reviews

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Hotel Muse Bangkok Langsuan - MGallery
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+ 22 Services

Hotel extras

  • Central location, just a few minutes walk from BTS Skytrain, complimentary tuk-tuk service

  • 174 luxurious rooms inspired by the Rama V-era golden age of travel in Thailand

  • 5 restaurants and bars including The Speakeasy, one of the city's finest Rooftop bars

  • Free high-speed WIFI internet in all rooms and public areas

  • Easy access to the best shopping in town: Central Embassy, Siam Paragon, CentralWorld and MBK

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Muse Bangkok Langsuan - MGallery

55/555 Langsuan Road
Lumpini Pathumwan
Bangkok
10330 bangkok
thailand

Tel: +6626304000

Fax: (+66)2/6304002

Check-in from 14h00

Check out up to 12h00

  • BTS Chitlom:  Sukhumvit Line Chitlom (E1)

  • BTS Ratchadamri:  Silom Line Ratchadamri (S1)

  • By plane

    DON MUANG DOMESTIC AIRPORT At 21km / 13 miles - Shuttle paying

  • By plane

    SUVARNABHUMI At 35km / 21.75 miles - Shuttle paying

  • By train

    BTS CHIT LOM At 0.4km / 0.25 miles

  • By train

    BTS RAJCHADAMRI (S1) At 0.7km / 0.43 miles

GPS:13.74006, 100.543385

Companies

  • ABB LIMITED 0.3 km / 0.19 mi
  • ABBOTT LABORATORIE 2.1 km / 1.3 mi
  • ALLIANZ AYUDHYA PCL 0.5 km / 0.31 mi
  • ARGYLL SCOTT ASIA 3.0 km / 1.86 mi
  • CENTRAL TRADING GRP 1.9 km / 1.18 mi
  • CIMB THAI 0.1 km / 0.06 mi
  • CLUB21 THAIALND 0.85 km / 0.53 mi
  • COUNTRYGRP SECURITY 0.45 km / 0.28 mi
  • EMBASSY OF US 1.3 km / 0.81 mi
  • FRESENIUS KABI 0.3 km / 0.19 mi
  • FWD LIFE INSURANCE 0.8 km / 0.5 mi
  • HSBC 2.3 km / 1.43 mi
  • JETRO BANGKOK 0.4 km / 0.25 mi
  • JODC 0.4 km / 0.25 mi
  • JUSMAGTHAI 2.1 km / 1.3 mi
  • NESTLE (THAILAND) 2.3 km / 1.43 mi
  • NISSAN MOTOR 0.4 km / 0.25 mi
  • ROLEX BOUTIQUE 0.75 km / 0.47 mi
  • SGS THAILAND 4.5 km / 2.8 mi
  • TOYOTA TSUSHO 0.45 km / 0.28 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Offers a choice of truly unique indoor or outdoor venues with private dining rooms of various configurations. The Board Room on level 24 with its own private terrace or settle for a different ambience in the adjacent Cigar Lounge and terrace.Offers a choice of truly unique indoor or outdoor venues with private dining rooms of various configurations. The Board Room on level 24 with its own private terrace or settle for a different ambience in the adjacent Cigar Lounge and terrace.

Room descriptions and layouts

5 

meeting rooms

From 1 to 80 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Audio and video equipment

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The interior design and décor of Hotel Muse's 174 rooms and suites exude an interplay of classic European signatures juxtaposed against ornate Asian motifs. All rooms feature in-room bars, a dedicated work area, flat-screen televisions with 65-channel Internet Protocol Television (IPTV), wired and, wireless Internet access, iPod docking stations, and premium coffee and tea-making facilities.

Our guest reviews for
Hotel Muse Bangkok Langsuan - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,552 reviews

TripAdvisor Rating 4.5/5

4,345 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great hotel good location

TripAdvisor rating 5.0/5

Blok103 08/01/2022 TripAdvisor review

Nice hotel in central Bangkok near Lumpini park. Staff were excellent and very friendly. Great rooms. Rooftop bar was busy but a great location for a drink early evening. Restaurants nearby as well as in the hotel. 4 or 5 minutes walk to the BTS Station

Stay during Christmas

TripAdvisor rating 4.0/5

ZaneKP Couples - 29/12/2021 TripAdvisor review

The place was clean, the room was good except they couldn’t provide bathrobe during this time. The breakfast is buffet but it didn’t meet my expectation, there were less choices for food. Couldn’t watch any channels on TV.

Hotel management need to be improved

TripAdvisor rating 3.0/5

YK1983YK 28/12/2021 TripAdvisor review

1. Wrote a email to the hotel before my stay for the bed preference, no reply. 2. During check in, nothing was considered for my gold membership. I have even asked by myself for the welcome drink and room upgrade. 3. When I talked about the welcome amenities for the gold member, the answer was we do not offer. (I believe this is not according to the ALL policy) 4. Reception in general is not friendly compare to the Thailand standard. 5. The pool area is not well organized, it looks like nobody in the hotel is taking care of the pool area. 6. Towels are too old, the color has been changed from white to light grey. 7. Breakfast has very limited choice.

My worst stay in an Accor Hotel in Bangkok

TripAdvisor rating 3.0/5

Wilson F 24/12/2021 TripAdvisor review

I arrived at the hotel to be told I have to wait for check in and I was the fourth group in the line. I asked if Accor Gold members get priority check in and was told I have to wait like everyone else. During check in, I discovered that the reception staff took an inordinate amount of time because they were using laptops and trying to fill in the fields whilst navigating a cursor using a touch pad on the laptop simply takes time. Hotel is getting old. That's fine. My needs are quite simple. A clean bed. Check. Good breakfast spread. Check. Hot water. Missing!!! Day one after check in, I noticed that the hot water supply was iffy. With the tap for hot water turned to max and cold water totally turned off, I could get some warm water. In the morning, it got worse. Water was just freezing. I went to reception to inform them of the problem and was told they would get engineering to check out the problem immediately. Told them I was leaving in 30 minutes and they could go to my room afterwards. I returned to hotel in the evening and to my surprise, problem was not only unresolved, there is simply no more hot water, not even warm. I went to reception to ask why the problem was not fixed. The manageress (the same person who checked me in) looked surprised. Obviously no one did anything. She made a a couple of calls and then informed me: You have two choices. I can call engineering to come and look at the problem or you can change rooms. So now this is becomes my problem? I told her I was going for a foot massage and will be back in 90 minutes. Go get engineering. More than 90 minute later, I returned to hotel and the same manageress informed me that the problem has been resolved. I went back to my room and problem was NOT RESOLVED! In fact the floor in the shower stall was bone dry as was the sink in bathroom. Doesn't look like anyone came in to do anything. I took my cold shower (AGAIN!) and went downstairs to inform the manageress problem not resolved. All she said was engineering told her they have checked. As it was getting late and I have a very early flight, I did not relish the second option of changing a room. The next day at 5.30am, every second under the cold shower was one too many and I told myself, never again will I stay here. Why should I pay for a Yama Executive Room and have to bear with cold showers every day?

Short vintage stay

TripAdvisor rating 3.0/5

jackH8957YE 22/12/2021 TripAdvisor review

Hotel had only been open 2 or 3 weeks after a shutdown of 2 years. Many services were closed. Staff was very friendly, willing and helpful. Bath was definitely not clean. Would recommend eating breakfast outside at the nearby Coffee Academics cafė.

Run down hotel

Customer review rating 0.5/5

Y.w. Couples - 19/12/2021 Confirmed reviews ALL

Hotel Muse- Run down hotel . I stayed at Hotel Muse on Dec 11-12, 2021. The bedding/ linen and many things were run down , out of conditions especially pillow, topper, duvet. Sleeping on hard& lumpy pillow /topper duvet did not get me the good night sleep. When I took out the pillowcase/ bed sheet/ duvet cover , found out that it has been used since hotel has open in 2011. Ten years later hotel still uses the same one. I will never consider going back again. Other than bad sleep quality. there are too many things to improve. -No welcome gift, no room upgrade ( Gold -Accor Plus) - Shortage of staffs especially breakfast restaurant , only 2-3 staffs compare to more than 10 guest tables. One person must do everything - hostess, waiter, sever, runner.... however, compliment to the staffs that still gave a very good service even shortage of staffs -Broken TV ( no picture on screen only sound and it was not smooth sound with high pitch note repeatedly ) even if already asked hotel to send someone to fix it , later on it was broken again so I decided to just turn it off. - Room telephone was broken, operator cannot hear my voice clearly - Room linen- only provided 2 bath towel and 1 hand towel , and the fabric was very rough as sandpaper -No bidet sprays at toilet -Low pressure shower at the bathtub & shower room - Gym , the machine was run down , I got a sticky dirty hand after using elliptical machine handle, no hand towels provided only bath towel for pool. To Management/ Owner The country is open now; we all know hotels suffer from Covid-19. -Please invest with your hotel ,hire more staffs to serve your guests satisfaction. -Buy new bedding/linen, don’t let your guests use run down stuffs. -Guests will never ever come back from bad experience they met at the hotel.

Dear Yingyong W., Thank you for taking the time to tell us about your experience at the Hotel Muse Bangkok Langsuan - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashish Nehra

Run down hotel- do not stay here

TripAdvisor rating 1.0/5

YingyongW Couples - 15/12/2021 TripAdvisor review

Hotel Muse- Run down hotel . I stayed at Hotel Muse on Dec 11-12, 2021. The bedding/ linen and many things were run down , out of conditions especially pillow, topper, duvet. Sleeping on hard& lumpy pillow /topper duvet did not get me the good night sleep. When I took out the pillowcase/ bed sheet/ duvet cover , found out that it has been used since hotel has open in 2011. Ten years later hotel still uses the same one. I will never consider going back again. Other than bad sleep quality. there are too many things to improve. -No welcome gift, no room upgrade ( Gold -Accor Plus) - Shortage of staffs especially breakfast restaurant , only 2-3 staffs compare to more than 10 guest tables. One person must do everything - hostess, waiter, sever, runner.... however, compliment to the staffs that still gave a very good service even shortage of staffs -Broken TV ( no picture on screen only sound and it was not smooth sound with high pitch note repeatedly ) even if already asked hotel to send someone to fix it , later on it was broken again so I decided to just turn it off. - Room telephone was broken, operator cannot hear my voice clearly - Room linen- only provided 2 bath towel and 1 hand towel , and the fabric was very rough as sandpaper -No bidet sprays at toilet -Low pressure shower at the bathtub & shower room - Gym , the machine was run down , I got a sticky dirty hand after using elliptical machine handle, no hand towels provided only bath towel for pool. To Management/ Owner The country is open now; we all know hotels suffer from Covid-19. -Please invest with your hotel ,hire more staffs to serve your guests satisfaction. -Buy new bedding/linen, don’t let your guests use run down stuffs. -Guests will never ever come back from bad experience they met at the hotel.

Truely Nightmare before Christmas!!

TripAdvisor rating 1.0/5

Songklod K 12/12/2021 TripAdvisor review

First time in my life that the 5 stars hotel has no one to answer the phone even before arrival or inroom call. If you need more drinking water, you have to go down, cross the road and buy it by yourself. Staff was EXTREMELY confused and seem like temporary. !!!!

Nice hotel but service and offering were disappointing due to shortage of staff

TripAdvisor rating 2.0/5

TKLee75 Business - 10/12/2021 TripAdvisor review

The hotel has got excellent ambience and nice rooms. I checked in when the hotel just restarted for three days. Took 1.5hrs to check in as platinum member. No buffet breakfast and slow room turnaround.

Exceptionally Poor Customer Service

Customer review rating 1.0/5

D. Couples - 09/12/2021 Confirmed reviews ALL

The queues to check in were unacceptable. Only two desks were open and it seemed to be taking over an hour to check people in. We were downgraded on arrival with no proper explanation. The water in the bath ran brown and the TV was broken. When this was pointed out to staff they did not seem to care. Very poor breakfast and again we were ignored by the staff with no explanation of what was available and tables dirty. We booked this hotel in expectation of 5 star service, but ended up leaving early as it was totally dysfunctional - for example only 2 tiny lifts meaning you had to wait a long time to enter and leave the hotel.

Cozy stay in Bangkok

TripAdvisor rating 5.0/5

artsflh 09/12/2021 TripAdvisor review

I was there when it was a holiday in Thailand. The hotel is just re-open on December 1st. The staffs are new and not enough, but still the services are great. The place is good. The view of the Speakeasy rooftop bar is great.

not ready for opening

Customer review rating 1.5/5

Anonymous Solo - 08/12/2021 Confirmed reviews ALL

not enough staff check in time > 2hrs yet GM refused to come rude manager at the morning restaurant breakfast - buffet but only few things, no refill low grade drinking water the worst hotel

bad experience, understandard

Customer review rating 1.0/5

Anonymous Families - 08/12/2021 Confirmed reviews ALL

- no room make up for the 2nd day (stay for 2 nights) - shortage on staffs / most of staffs are new and still need training - no any welcome letter and snack for Accor Plus Gold member

Surprise closure

Customer review rating 4.0/5

Justin K. Couples - 31/07/2021 Confirmed reviews ALL

Hotel closed on first day! So sad.

Dear Justin John K., We very much appreciate your comments regarding your stay at the Hotel Muse Bangkok - MGallery Hotel Collection.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Bataille General Manager

Appreciate for room upgrade

Customer review rating 5.0/5

Kkc Couples - 06/07/2021 Confirmed reviews ALL

Always good stay experience with ALL.

Dear Yoshinao T., We very much appreciate your comments regarding your stay at the Hotel Muse Bangkok and thank you for your continued loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Ilias Tzanetoulakos General Manager

Stay in May

Customer review rating 4.5/5

Lkb Couples - 28/05/2021 Confirmed reviews ALL

Nicely appointed rooms in a good neighborhood. Walking distance to many nice restaurants near park. Walking distance to metro and shopping district by Renaissance Hotel. Thailand just opening after Covid so many services are not available. The personnel at this hotel are kind and helpful. The food quality is above par. Although restaurants not open, they did deliver room service. We were late arriving and the staff put in extra effort in to get us fed which we really appreciated after a long travel. day.

Dear Linda B., We very much appreciate your comments regarding your stay at the Hotel Muse Bangkok - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilias Tzanetoulakos General Manager

Great pleasure stayed in Bangkok.

Customer review rating 5.0/5

Mana L. Families - 26/04/2021 Confirmed reviews ALL

The great experience stayed at heart of Bangkok, in the spacial event of paramedic COVID-19.

Dear Mana L., We very much appreciate your comments regarding your stay at the Hotel Muse Bangkok. We are glad to hear that you had a very pleasant stay and that you liked the service provided by the team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Louis Barc General Manager

Stylish and neat

Customer review rating 4.0/5

Thee2be Solo - 17/04/2021 Confirmed reviews ALL

Very beautiful place to stay. Everything is neat and well thought. But the service at Medici was much too slow.

Dear Theerachart T., Good day and warm greetings from Hotel Muse Bangkok! It was indeed a pleasure having you with us recently and we would like to express our sincerest appreciation for your kind patronage. We thank you for the detailed review of our hotel facilities and we are glad to hear that you had a pleasant stay with us. We deeply apologies that you found our Medici restaurant unsatisfactory and we will share your comment with our team for further improvement. We appreciate your ratings, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Jean-Louis Barc General Manager

Spacious and classy room with large balcony

Customer review rating 4.0/5

Vithavin S. Couples - 17/04/2021 Confirmed reviews ALL

Great staycation

Dear Vithavin S., Thank you for taking the time to share with us your enthusiastic review, we're thrilled to learn that your staycation with us was not only enjoyable but also memorable. Your comfort and care is our utmost priority hence it's always a delight to see that we have been able to deliver service that's above and beyond what's asked for from our guests. I will be sure to share your lovely comments to the rest of the team. Aside the mention, we have also taken note on your comment on our WIFI. We very much look forward to the pleasure of your company again soon. Sincerely, Jean-Louis Barc General Manager

Happy & Safe

TripAdvisor rating 5.0/5

ohm008 16/04/2021 TripAdvisor review

Staff are very attentive. Bed is very big, kids love it and room is clean. During breakfast, staff are very helpful.Rooftop bar is so beautiful. There are a lot of drinks to choose from. The hotel is located in the center of the city with easy access.

Dear Ohm008, Thank you for choosing the Hotel Muse Bangkok once again and we really appreciate you for taking the time to share with us, your kind thoughts. It's a thrill to learn that you have had such an amazing time with us and you've enjoyed the property's amazing location and of course warm and welcoming service - I'll be sure to mention your kind comments too. Furthermore, I am also happy to hear that the room cleanliness was up to your standard and met your expectations. We'd love to have the opportunity to welcome you once again and would be glad to assist with any future reservations. We cannot be M_se without “U”. Sincerely, Jean-Louis Barc General Manager

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