Novotel Suites Luxembourg Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 3,046 reviews

ALLSAFE approved hotel

Information message

Novotel Suites Luxembourg
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+ 18 Services

Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy
Quartier Europeen
1855 luxembourg
luxembourg

Fax: (+352)352/27048944

Check-in from 15h00

Check out up to 12h00

  • PULVERMUHL:  N°13 MUDAM PHILARMONI

  • TRAM:  MUDAM PHILARMONIE

  • By plane

    FINDEL At 9km / 5.59 miles

  • By train

    LUXEMBOURG At 5km / 3.11 miles

GPS:49.620333, 6.145167

Companies

  • ARCELOR MITAL 3.0 km / 1.86 mi
  • BGL BNP PARIBAS 3.0 km / 1.86 mi
  • CLEARSTREAM DEUTSCHE BORSE 2.5 km / 1.55 mi
  • COMMERZBANK 3.0 km / 1.86 mi
  • CREADIT SUISSE 3.0 km / 1.86 mi
  • DELOITTE 2.0 km / 1.24 mi
  • DEUTSCHE BANK 2.0 km / 1.24 mi
  • EUROCONTROL 1.0 km / 0.62 mi
  • EUROPEAN COMMISSION 0.1 km / 0.06 mi
  • EUROPEAN INVESTMENT BANK 0.3 km / 0.19 mi
  • KPMG 1.0 km / 0.62 mi
  • SAL OPPENHEIM 2.0 km / 1.24 mi
  • STATE STREET BANK 2.0 km / 1.24 mi
  • UBS 2.0 km / 1.24 mi
  • VODAFONE 3.0 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

323 sq. ft (30 m²) modular Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave 323 sq. ft (30 m²) Family Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

Executive Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our guest reviews for
Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,046 reviews

TripAdvisor Rating 4.0/5

672 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay and very nice receptionst

Customer review rating 5.0/5

Anonymous Families - 10/01/2022 Confirmed reviews ALL

We stayed for a night on our way home and we had a very warm and nice greeting from a male reception (forgot to ask his name to mention him here). Very quick, efficient and guest-wise!

Dear Guest, Thank you for your kind review. It is rewarding to know that you enjoyed your stay with us. Your kind comments encourage our team to continue upholding our high standards and make every guest's experience an exceptional one. We look forward to welcoming you again. Kind regards, Bram Maes, General Manager

Modern living

Customer review rating 4.0/5

Tina Families - 08/01/2022 Confirmed reviews ALL

Hotel room was nice, clean, and comfy.

Dear Tina, Thank you for your kind review. It's great to know that your stay lived up to your expectations. We look forward to welcoming you again. Kind regards, Bram Maes, General Manager

Excellent hotel! Clean, wonderful staff, great location. Just perfect.

Customer review rating 5.0/5

Ian A. Families - 17/12/2021 Confirmed reviews ALL

Second stay in two years. Used the hotel to explore the city and wider country. Love Luxembourg and it wonderful people. Thank you.

Dear Ian, Thank you for your kind review. It is always a pleasure to welcome you back and we are thrilled to know that we continue to provide you with an excellent experience. We appreciate your mention of the high standards and quality service which we strive to maintain. We look forward to welcoming you again. Kind regards, Bram Maes, General Manager

Well located for my purposes

Customer review rating 3.0/5

Gl Business - 11/12/2021 Confirmed reviews ALL

I still choose this hôtel because it's where I need to be for my work. It's perfectly adequate. However, it's starting to show considerable wear and tear and things are not being mended. On this occasion, (and not for the first time), the blinds on the window were broken and didn't block out the light properly, the shower tap was broken and both shower heads ran at the same time and the sink in the kitchenette was blocked. It would be good to get a maintenance team on it.

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. It is rewarding to receive your kind comments about your recent visit especially your mention of our convenient location. We do try to make sure all our guests have the best experience they can with us and regret the issues you had with your suite. I have taken your comments into account and will be sure to share them with the team so that we may carry out corrective measures. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Bram Maes, General Manager

Great Stay

Customer review rating 5.0/5

Slui Families - 08/12/2021 Confirmed reviews ALL

My son and I enjoyed staying here. Great customer service. It’s Clean, close to the city, public transportation & airport. Very good breakfast options and taste really good. Hope we can come back and stay here again.

Dear Guest, Thank you for your kind review. We are pleased you found our location so convenient and your kind comments encourage our team to continue upholding our high standards to make every guest's experience an exceptional one. It would be a pleasure to welcome you both again. Kind regards, Bram Maes, General Manager

Nice clean hotel and well located.

Customer review rating 4.0/5

Agusta F. Couples - 01/12/2021 Confirmed reviews ALL

I have a good stay with Novotel

Dear Agusta, Thank you for your kind review. It is wonderful to know that you enjoyed our location and that you had a great experience. We look forward to welcoming you again. Kind regards, Bram Maes, General Manager

Very pleasant stay

Customer review rating 4.5/5

Anonymous Families - 30/11/2021 Confirmed reviews ALL

Very pleasant stay. Only the double bathroom is strange

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay, the comfort and well-being of our guests are of the utmost importance to us. Next time, please do tell us while you are here if anything is not to your satisfaction and we will look into finding an alternative room for you, if available. We hope to have the pleasure of seeing you again on a future visit. Best wishes, Bram Maes, General Manager

excellent stay!

Customer review rating 5.0/5

Erina Business - 30/11/2021 Confirmed reviews ALL

Stayed for one night and had a very good night sleep. The room was spatious, cozy, and had it all for money-value. Check-in and check out were very smooth, no fuss whatsoever. Special mention for Keir who helped me with luggage and taxi, he's a great staff!

Dear Erina, Thank you for taking a moment to review your experience. We are delighted to read that you found your suite spacious. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are truly delighted to hear that you received courteous and professional service and will be sure to share your comments with Keir, he will be happy to know of the positive impact he had on your experience. We look forward to seeing you again. Kind regards, Bram Maes, General Manager

Well located but noisy

Customer review rating 3.5/5

Anonymous Business - 24/11/2021 Confirmed reviews ALL

Well located in the Kirchberg business area but the hotel is next to the main road and the noise of the tram will wake you up very early....(trams go from around 4:30am until midnight...) Executive suites normally come with complimentary minibar.... but minibars are empty now (excuse of COVID-19 was quoted by front desk.... although Novotel hotel 20meters further does provide daily minibar refills....) Alternatively they will let you pick a couple of products from their Boutique shop... but this was not stated at check-in. Rooms are very comfortable with separate Shower and bathtub and small living area.

Dear Guest. Thank you for taking the time to respond to our customer satisfaction survey. It is wonderful to hear that you felt so at home at our hotel and we're glad you appreciated our convenient location. While it is a pleasure to know you were pleased with some aspects of your stay, we sincerely regret that you did not reach out to us while on-site with all your concerns, so that we could have immediately dealt with some of them and in other cases looked for a solution to ensure your stay with us was as comfortable as possible. Thank you once again for your valuable feedback. We look forward to welcoming you back, on a future trip. Sincerely, Bram Maes, General Manager

Memorable stay

TripAdvisor rating 5.0/5

friday245 Business - 23/11/2021 TripAdvisor review

I enjoyed every minute of my stay at Novotel Suites, I felt really like home. Honestly, as I travel often to Luxembourg, I consider it best hotel there. Location is perfect, room is spacious and clean, breakfast is excellent. High level of quality and standards. Personnel are very professional and extremely kind and management is careful about details. Thank you for the nice stay and I hope that I will have the opportunity to visit you again.

Dear Guest, Thank you for this review of your recent stay. It is wonderful to hear that you felt so at home at our hotel and we're glad we were able to help start your day off the right way with a tasty breakfast. It's also a pleasure to know that our high standards and service met your expectations. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves. We hope that you will be able to return for another great experience. Kind regards, Bram Maes, General Manager

Excellent hotel

Customer review rating 5.0/5

A.g. Business - 19/11/2021 Confirmed reviews ALL

The room is spacious and clean, location is perfect. Personnel, without exception, are very kind, professional and helpful. Management is careful about details and doing excellent job. High quality of services and standards. I enjoyed every single minute in this hotel, my favorite and the best hotel in Luxembourg.

Dear Guest, Thank you for this review of your recent stay. We are thrilled that everything met your expectations during your stay. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves. We look forward to seeing you again. Kind regards, Bram Maes, General Manager

Incredible service

Customer review rating 5.0/5

Mary B. Families - 02/11/2021 Confirmed reviews ALL

We were a family of five that had booked an airbnb in Luxembourg City for 5 days to apply for our dual-citizenship. An hour before we were to move into our place they canceled. We searched around in a panic to find a new place but nothing was available that night. The Novotel had room for 5 comfortably, the staff was so kind and accommodating, gave us restaurant recommendations and is so close to the trains. I would stay again. Very pleased and grateful.

Dear Mary, Thank you for such a positive review. Thank you for your kind words about our team members; we are delighted that you received a courteous service. We look forward to welcoming you back in the future. Best wishes, Bram Maes, General Manager

Generally good

Customer review rating 3.5/5

Christian L. Families - 28/10/2021 Confirmed reviews ALL

The problem was the key card on both our stays didn’t work first time and had to go to reception to get new ones - even then only one of ours worked . We also have had problems with the tap in the bath . We have to fill the bath using the shower head which is Inconvenient - the tap can’t be engaged (turned on) . Also the receptionist had to come to our room to help open the door because on the green light - it wouldn’t open . After a lot of tries we got it open and it takes up a lot of our time . She mentioned that the door system is old - if so , then replace them ! However room clean and well payed out .

Dear Christian, I appreciate the time you have taken to let us know how you rated your stay with us. I am so pleased that you appreciated the high standards and quality service which we strive to uphold. We do try to make sure all our guests have the best experience they can with us and regret the issues you had with our key cards, our team members are always on hand to assist if needed. We are sorry for the issues you had with your room, I have taken your comments into account and will be sure to share them with the team so that we may carry out corrective measures. We hope to welcome you back on a future occasion, Christian, at Novotel Luxembourg Kirchberg. Best wishes, Bram Maes, General Manager

Nice stay

Customer review rating 5.0/5

A.g. Business - 24/10/2021 Confirmed reviews ALL

I enjoyed my stay at novotel suites. Nice, clean and spacious room, warm welcome and excellent level of services

Dear Guest, Thank you for such a positive review. We are thrilled that everything met your expectations during your stay. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves. We would be delighted to welcome you back. Sincerely, Bram Maes, General Manager

excellent location, very efficient staff

Customer review rating 5.0/5

Om Business - 14/10/2021 Confirmed reviews ALL

Simply an excellent stay: wonderful room, wonderful staff, excellent location

Dear Guest, Thank you for taking a moment to review your experience. We are very pleased you had such an enjoyable stay at our hotel and found our location ideal. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We look forward to seeing you again. Kind regards, Bram Maes, General Manager

Excellent Experience

Customer review rating 5.0/5

Olliver H. Couples - 05/10/2021 Confirmed reviews ALL

All staff were knowledgeable, kind and willing to assist us with anything we needed. Our room was spacious and the bathroom had great fixtures. The food served was also delicious. Next time we visit Luxembourg, we will definitely book our stay here again.

Dear Olliver, We appreciate that you took the time to share your feedback. Thank you for your kind words and for giving us a perfect rating. I’m sure the entire team enjoyed catering to your needs as much as you enjoyed your stay. We would be delighted to welcome you back. Take care, Bram Maes, General Manager

Well Located.

Customer review rating 3.0/5

Aj Families - 29/09/2021 Confirmed reviews ALL

Rooms are specious, bed and pillow on the hardside. Location is fine very close to public transport ( free to use)

Dear AJ, Thank you for this review of your recent stay. It's nice to know that you appreciated our location, perfect for business trips and weekend getaways alike. We are also glad you enjoyed the feeling of space in your suite. Please know that we do have a pillow menu available upon request to suit various personal preferences. We hope to see you again soon. Best regards, Bram Maes, General Manager

Perfect for a short break

Customer review rating 4.5/5

Kp Couples - 27/09/2021 Confirmed reviews ALL

Modern hotel, good travel links to Luxembourg centre. Room was clean and had everything we needed. Breakfast had a good selection.

Dear Guest, Thank you for taking the time to review your stay. We are delighted that our location was convenient for you and that we could help start your day off the right way with our tasty breakfast. We hope to see you again soon. Best wishes, Bram Maes, General Manager

New and conveniently located hotel

TripAdvisor rating 3.0/5

VictoriaWA05 Family - 02/01/2020 TripAdvisor review

The advantage of this hotel is that it is conveniently located in terms of walking and transport accessibility. Next to the hotel there is tram number 1, which will comfortably take you to the center of the old city in just 5 minutes. From the hotel you can easily reach the train station and airport. Luxembourg is a small city, but has an excellent and ultramodern transport system. The hotel itself is designed in a modern style, but the design of the rooms makes living in them very uncomfortable, unfortunately. It is a pity that the new generation of designers does not think about ergonomics and human dimensions of the layout. Perhaps this is my subjective perception, but everything from the lighting device to equipping the bathroom and separate toilet caused discomfort. That is why I will not return to this hotel anymore. The hotel staff behaves quite alienated, although everything seems to be correct, but the atmosphere of the hotel, including the breakfast area, is formal, estranged minimalist. The hotel lacks a soul, that's what I felt here:(.

Dear Victoria, Thank you for taking the time to share your feedback. We are pleased to hear that our location and proximity to public transport was convenient for you; however, we regret not everything was to your satisfaction, we encourage guests to let us know of any issues on site, so we can find a comfortable solution. Nevertheless, we have taken good note of your comments. We do hope to see you again for an improved stay, Best wishes for this coming year 2020! Sonia Zaied, General Manager

Top spot for a family stay in Luxembourg !

TripAdvisor rating 4.0/5

Trek73079 Family - 01/01/2020 TripAdvisor review

Ideal room for a family of 4 with 2 separate single beds and one queen bed with the parent space and children space being delimited by a light curtain. Room is clean and has everything a family stay needs including tiny kitchen-like cupboard (no stove but microwave is there) with a small sink, bathtub, shower, separate WC. Difficult to find elsewhere ! Also service is prompt and efficient while being friendly at the same time.

Dear Trek73079, Thank you for your wonderful review of your recent stay at Novotel Suites Luxembourg. We are delighted that we are able to meet your expectations in every way and that our facilities were to your liking. Your kind comments inspire us to continue upholding the high standards that we set for ourselves. We look forward to seeing you on a future visit. Best wishes for the coming year. Sonia Zaied, General Manager

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