Aparthotel Adagio Vienna City

Aparthotel Adagio Vienna City 4 stars

Customer review rating (ALL Rating) 4.6/5 454 reviews

ALLSAFE approved hotel

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Description

This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Aparthotel Adagio Vienna City

Uraniastrasse 2
1010 VIENNA
Austria

Telephone +43 1 908303

Fax +43 1 908303910

Contact email

  • LINIE 5A:  5A NESTROYPLATZ

  • U-BAHN:  U1 - U4 SCHWEDENPLATZ

  • By plane

    AIRPORT WIEN At 17km / 10.56 miles

  • By train

    BAHNHOF WIEN MITTE At 0.5km / 0.31 miles

GPS:48.211084, 16.38384

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Breakfast

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 35 

attendees

  • m / m²
  • ft / sq ft
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Our accommodation(s)

Our guest reviews

Our guest reviews for
Aparthotel Adagio Vienna City

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  454 reviews

TripAdvisor Rating  4.0/5  1,115 reviews

Certificate of excellence 2022

Good location

Customer review rating 4.5/5

Jackie Solo - Confirmed reviews ALL

Great from check in to check out. Staff helpful. As single woman travelling I felt safe

Dear Jacqueline, Thank you so much for this great review! We are delighted to hear that you had a good time in our hotel, found our staff to be helpful and felt comfortable staying with us as a solo traveler! We hope you had a great journey home and are coming back to visit us soon! Best wishes, Gabriel

Excellent location but make sure you book a room with a window that opens!

Customer review rating 3.5/5

Excellent L. B. B. A. R. W. A. W. T. O. N. T. B. S. Friends - Confirmed reviews ALL

Superb location and amazing staff. They were so lovely and so helpful. We booked a studio with windows that were permanently closed due to Austrian fire laws. The room got incredibly hot. We were moved to another room once we asked if we could get any help for making the room cooler. The staff couldn’t have been more helpful - they were so lovely. The beds were very uncomfortable. However, overall our stay was positive simile due to the location, the staff and the overall safe feeling with the 24 hour reception. I would recommend the hotel but just be mindful to book a room with a window that opens and hope that the beds have been replaced by then! ☺️

Dear Lauren, Thank you for your feedback, we appreciate your kind words! We are happy to hear that you enjoyed your stay with us and were especially satisfied with our central location and forthcoming staff! As you already mentioned it is not possible to open the windows in our Standard Studios due to fire regulations. However we are happy to upgrade anyone who is not comfortable in their room. Of course this also applies to the bedding - just let us know and we will help you out :) We hope you had a great journey home and are coming back to visit us soon! Sincerely, Gabriel

Well located, good service.

Customer review rating 5.0/5

Raz Couples - Confirmed reviews ALL

The rooms our good, our first room 716 was too hot seems like the heating in the bathroom is responsible for that and not only the window that is not openable. The service was great, the location is perfect and the breakfast was good.

Dear Raz R., Thank you for your great review! We loved reading about your time in our hotel, especially that you enjoyed our spacious Superior Rooms, our friendly staff and rich breakfast buffet. As you already mentioned it is not possible to open the windows in our Standard Rooms because of the Austrian fire laws. We hope to see you again soon! Sincerely, Gabriel

Rude and racist reception staff

Customer review rating 0.5/5

Wolfgang Couples - Confirmed reviews ALL

As Accor Platinum and regular guest of the Adagio I was extremely upset and disappointed when the reception treated my Asian wife I am married for 15 years now and who checked in with me a week earlier has been treated as a suspicious person and was denied entry to our room when she forgot the keycard and arrived 20 minutes earlier in the hotel at 11 pm one day. If I would not have let her up the only option for her would have been to sleep in the lobby, their worry was she might "steal or sneak in rooms". It was embarrassing for her and upsetting for me. Its the last time I stayed there and will also return my accor membership to explore other hotel groups that treat guest in a more polite and proper manner.

Dear Mr. H., we sincerely regret to read about the feelings and opinions, you left our Aparthotel with, and we are sorry that we lost you as one of our loyal Accor members. Of course, I would also like to take the opportunity to respond to your feedback and to your point of view. Please believe me, when I tell you that it never was our intention, to convey such an impression. I already tried to explain to you that it is indeed a security restriction for all of our staff members, that we are not allowed to let unknown persons into a room, when they don't have a key card with them. Instead we need a prove that this person really belongs to the room, they want to enter. Furthermore I told you already that this was the first shift of my colleague that night, after a longer period of holiday, and that he didn't knew you or your wife personally. Also as far as he told me, Mrs. H. was very understandable in this situation and agreed to wait then for you in our lobby, as you would have come shortly anyways. Then she called you, in order to prove, that she is staying with you in the room. I want to assure and clarify once again, also within this community that we are definitely denying, that your wife came into this situation because of discrimination reasons! Our Adagio team consists of ethnities from all over the world, and our night receptionist that was present that evening is also already a part of our team for almost 10 years now, and never had a situation like that before! However, we would like to apologize once again to you and especially to Mrs. H.! We hope you will reconsider your opinion about the Accor brand at least. Wishing you all the best for your future travels and occasions. It was our pleasure to have you as our guests! Kind regards, Leila Sarkinovic - Assistant Manager

Great location and well appointed rooms with kitchen

Customer review rating 5.0/5

Mike Couples - Confirmed reviews ALL

Very easy and convenient.

Great value, great location.

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

A really nice Aparthotel in downtown Vienna adjacent to Donau Canal. A great value for money hotel with pleasant and helpful staff. Reasonable size room with small kitchen with all facilities for a short stay.

Dear Paul K., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Vienna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Al-hashimi FO

Very good stay

Customer review rating 5.0/5

Margaux Business - Confirmed reviews ALL

Very good location in Vienna, the rooms and accommodations are great and the staff is always very nice and comprehensive: thank you!

Dear Mrs. C., greetings from the Adagio Vienna City Team! We thank you very much for sharing your feedback within this platform. It is always a pleasure for us to welcome you and your colleagues at our accommodation and to count you all to our lovely regular guests. Looking forward to your next visit, and wishing you a sunny season until then! Kind regards, Leila Sarkinovic - Assistant Manager

Well located

Customer review rating 4.0/5

Nikolaos T. Solo - Confirmed reviews ALL

It was a lovely experience of stay there.

Dear Nikos T., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Vienna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Al-Hashimi

Good stay fairly central

Customer review rating 5.0/5

Collette S. Couples - Confirmed reviews ALL

Clean, comfortable stay, lovely attention to detail with a bottle of fizz for a birthday celebration and a cute little touch with a bowl of treats to celebrate Valentine’s Day. The only thing the room lacked was tea and coffee in the room which would have been a great finishing touch.

Good morning Mr. S., and thank you for staying with us at the Adagio Vienna City Aparthotel, and for your lovely review. We are pleased to see that the Welcome treatment, as well as the surprise for Valentine's Day have been to your liking. Our entire team is really trying its best to repeatedly provide some nice and memorable moments for our guests, and they will be happy to hear about your recognition for it :-) Regarding the tea and coffee facilities, we would kindly like to inform you, that it is usually a Standard of Adagio providing these facilities in the rooms. Unfortunately we needed to remove the so called "Welcome baskets" with coffee, tea, sugar and milk, due to the COVID hygienic restrictions. But we will definitely reconsider this option for our future guests, in a more safe and hygienic way. So thank you for bringing this up as well. Anyway, we hope to welcome you back again, if your travels should bring you back to our beautiful city. Wishing you all the best, Leila Sarkinovic - Assistant Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Overall good stay, however though it is 4*, there were no slippers and in general anything should be requested, such as slippers, hygienic set etc. There is no tea/coffee in the room, but anything required can be bought (prices are reasonable for the hotel btw). Receptionists are very good and friendly at any time. Location is really perfect, close to everything and very close to Mitte, where the train to airport goes from

Dear Regina, Thank you for staying at the Adagio Vienna City Hotel! We are happy to hear that you had a good time in Vienna and enjoyed our central location and our friendly staff. We provide toiletries, soap and towels on the room upon arrival and you can get as much as you need at our reception, where you can also get slippers and bathrobes. As you already mentioned coffee, tea, several drinks and snacks can be bought at our reception. We hope you had a good journey home and are coming back to visit us soon! Best wishes, Gabriel

Great Location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

This is the first time we have stayed at an ApartHotel. The rooms were very nicely sized and clean, and the amenities (foosball table, ping pong table etc) were a pleasant surprise.

Dear Donald, Thank you for this excellent review! We are glad that you enjoyed our spacious rooms, the cleanliness and all our amenities (foosball, gym, sauna, etc.)! We would love to see you again soon! Until then take care, Gabriel

Well located

Customer review rating 3.5/5

Athanasios Solo - Confirmed reviews ALL

Well located hotel, at the heart of Amsterdam. I would expect the room as a little bigger. A little disappointment that there was not any wall plug close to the bed. In general, it was a good stay.

Dear Athanasios T., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Vienna City. We are happy to hear that you had a good time in our hotel and were happy with the services we provide. I am not sure if you confused us with a hotel in Amsterdam (because you referred to that in your comment) but our rooms are generally very spacious and if our Standard Studios feel too small for you we are happy to upgrade you to a Superior Studio. Also there is a plug right next to the bed in every room :) I hope you had a good journey home and are coming back to visit us soon! Sincerely, Gabriel

Very good place

TripAdvisor rating 5.0/5

kadarmisiviki TripAdvisor review

Adagio Vienna Cíty is very close to Prater, to Graben, The Hotel is very clean, big room, friendly staffs. The kitcen is complete. Parking is very close to the hotel. A lot of food stores are sorround (Billa, Spar, etc). The tram is in front of the hotel.

Good afternoon, and greetings from Vienna. Many thanks for your kind comments and for taking the time to rate our Aparthotel. We hope to have the pleasure to welcome you back again any time soon! In the meanwhile our entire team is wishing you all the best. Kind regards, Leila Sarkinovic - Assistant Manager

Perfect stay at an apartment hotel

TripAdvisor rating 5.0/5

Debra G TripAdvisor review

The apartment was super. It had a good-sized kitchen and lovely bathroom with an excellent shower. The room itself was very nice, and the street view was excellent. The apartment was basically soundproof. I especially loved the neighborhood and enjoyed walking around it. The hotel was next to a bus stop and reasonably close to the underground. There were plenty of restaurants and cafes in the neighborhood. The breakfast buffer was superb. I have a dietary problem and the chef Tecla took excellent care of me. She was also a lovely person on a personal level as were all the other staff who helped me.

Dear Mrs. G., thank you so much for your lovely feedback. I remember you and your kind words for our colleague Tecla. It brought an even brighter smile to her face the she already has :-) It is also nice to read that you enjoyed our Aparthotel location and the neigbourhood so much. You are absolutely right, that this location is offering everything a traveller could need: close to all major attractions, close to many public transport options a few supermarkets nearby as well as many restaurants, bistros, or take away places. So if you are returning back to our beloved city, I guess you know that we are looking forward to welcome you again. Kind regards, Leila Sarkinovic - Assistant Manager

Excellent apart-hotel, very friendly staffs

TripAdvisor rating 5.0/5

vanessalee2020 TripAdvisor review

We have stayed at this hotel for 12 nights, We have enjoyed our stay very much. The location is perfect, walking distance to the most attractive sightseeings. The staffs at reception are very helpful and the cleaning ladies are very friendly. We will definitely stay here again next time. Thank you so much!

Dear Vanessa, thank you so much for your excellent rating due to your stay at our accommodation. Glad to see that you enjoyed your long-term stay with us and in our beloved city. I will make sure to share your compliments with the rest of the team, for whom it was a treat to assist you during your stay. It would be our pleasure to welcome you back again for sure. In the meantime we wish you all the best for your future travels! Kind regards, Leila Sarkinovic - Assistant Manager

Good location

TripAdvisor rating 4.0/5

RatoSeco Families - TripAdvisor review

Staff: very friendly , check-in and check-out was faster. Room: the space is good and the kitchen has all things that you need. Parking: has a parking in front of hotel with discount is 24 per day, The hotel is close subway.

Very nice hotel/inn

TripAdvisor rating 4.0/5

Patrick L Business - TripAdvisor review

The hotel is located at the edge of the prime tourist district in the centre of Vienna. It is a short walk to the nearest Ubahn line, tram and bus lines are right out the door. This was my second stay, so yes, I would stay again. The staff at the front desk are friendly and helpful. My only complaints are 1) the lighting in the rooms is poor. The bathroom is particularly dark, but also the kitchen lighting is too subdued. 2) the beds have sharp corners so if you walk too close you are going to bang your shin or stub your toe on the frame.

Love it

TripAdvisor rating 5.0/5

Amir S Solo travel - TripAdvisor review

The location, the reception service, room cleanness, the room price.. Just perfect. 🙏 did I forgot something? Thanks, I'll hope I'll be back here soon. This is my hotel's type. Jist to notice, I stayed 4 days/3 nights, there was no room cleaning,

nice folks, but needs attention

TripAdvisor rating 3.0/5

andersonjames1955 Business - TripAdvisor review

the hotel was a very convenient location and the staff were very cordial, but someone higher up has decided to put maintenance on the back burner: every carpet which i say need to have been replaced a while ago.

Great location and very comfortable stay.

TripAdvisor rating 3.0/5

Ninnytendo Couples - TripAdvisor review

This was our third stay at Adagio Vienna City. We love its convenient location and the comfort of its rooms so we chose it for these reasons. On this occasion we were a little disappointed because when we arrived, the man in reception seemed to be occupied and boxes were being opened and unloaded by reception so it looked a bit chaotic. The receptionist told us to sit down in reception but didn't give us any explanation as to what was going or how long we would have to wait so it didn't give us a good impression. After about 15 minutes, the receptionist said he would try to check us in and since our room was not ready and we were only staying one night he offered us an upgrade to a superior room. This was a very nice gesture and we really appreciated it. However, we then discovered that we could not access the wifi on the 8th floor so the upgrade was a bit bittersweet. Yes, the room was probably larger and the views from the window were really nice but we could not access the wifi throughout our stay, which was a bit inconvenient. I informed Reception about the wifi issues and they said they would contact the internet company but the problem was never sorted. We really like the hotel because of its location and comfort and we will probably return but on this occasion we were let down and a bit disappointed.

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