Pullman Lijiang Resort & Spa Hotel

Customer review rating (ALL Rating) 4.5/5 981 reviews

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Pullman Lijiang Resort & Spa
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+ 23 Services

Hotel extras

  • The mountain views will amaze even the most seasoned traveller

  • A blending of traditional Naxi design with modern amenities

  • After a long day, unwind with Spa treatment.

  • Enjoy wine tasting and a free flow beverage experience with MyGlass package.

  • Keep your kids happy with activities, kids meals and more with MyKids package.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Lijiang Resort & Spa

Shuhe Old Town Entrance Road
Lijiang
Yunnan Province
674100 lijiang
china

Tel: +868885300111

Fax: (+86)888/5300222

Check-in from 15h00

Check out up to 12h00

  • LIJIANG PUBLIC STATION TRANSPORT:  LINE 11 SHUHE ENTRANCE ROAD

  • By plane

    LIJIANG AIRPORT At 28km / 17.4 miles - Shuttle paying

  • By train

    LIJIANG RAILWAY STN At 10km / 6.21 miles

GPS:26.911815, 100.217135

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

With six flexible, easily configured meeting areas and the 333-square metre ballroom, business gatherings can have all the space they require.Or maybe you'd be interested in hosting your event outdoors, in 900 square metres of space with lake and mountain views.Our in-house experts - that is, the dedicated Event Manager and IT Solutions Manager - step up to provide advice and assistance from start to finish.

Room descriptions and layouts

4 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Soundproof areas for greater confort

  • An extensive array of audio, video and projection equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

  • Hotel connected to conv. centre

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Naxi style villas have 1, 2 or 3 bedrooms, plus underfloor heating, mountain views and Nespresso machines. Some also feature outdoor heated soak tub. Hotel rooms feature balconies (2F), and all room types feature Pullman Beds and connectivity panels.

Our guest reviews for
Pullman Lijiang Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

981 reviews

TripAdvisor Rating 5.0/5

1,276 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

A wonderful stay in Lijiang

Customer review rating 5.0/5

Scott S. Couples - 17/11/2021 Confirmed reviews ALL

Guest relations team contacted us one day before arrival and the room was full of thoughtful amenities when I just checked in. Very impressive

Dear Zhi Jia S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Jessie Friends - 06/11/2021 Confirmed reviews ALL

Very nice view of YuLong Snow mountain in hotel. Rich and delicious breakfast. Polite staffs with excellent service.

Dear Jie X., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to relax and starting point for tours

Customer review rating 4.5/5

Thomas R. Business - 09/10/2021 Confirmed reviews ALL

Thank you for upgrading to the one bedroom villa. I had a wonderful time at the resort. Good infrastructure, easy to access the sightseeing and the beautiful mountain area around Lijiang. The resort is beautiful and brings a relaxing atmosphere - also great to see it is very children friendly (I was alone, but enjoy the environment of happy kids around). The staff is extremely friendly. If looking at improvements: I do not understand why the SPA area is closed (it is the first hotel in China, where this was the case), it would be great to get access to some tours from the hotel and finally if some more persons in the team could speak English, it would make it easier for foreign tourists.

Dear Thomas R., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very beautiful villa and good stay

Customer review rating 5.0/5

Anonymous Couples - 06/08/2021 Confirmed reviews ALL

Very beautiful villa with the perfect balance of traditional Yunnan style and western style. The breakfast buffet is pretty nice as well, definitely worth waking up for lol. The staff is super helpful and very polite to us and attend to our needs through our whole stay. Very grateful for the manager who offered us the free upgrade so that we had the chance to have this amazing experience.

Dear Jianhua H., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service and villa

Customer review rating 5.0/5

Jacky M. Families - 08/07/2021 Confirmed reviews ALL

Excellent service and two bed rooms villa

Dear Chi Lung M., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic

Customer review rating 5.0/5

Zhang Families - 17/06/2021 Confirmed reviews ALL

I very much liked the hotel’s architecture. The service was impeccable and the breakfast is great.

Dear Yan Shi J., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful hotel

Customer review rating 4.5/5

Kate Friends - 10/04/2021 Confirmed reviews ALL

A great stay, beautiful hotel. Staff at the hotel were all extremely professional and helpful. Special mention to Elvis who sorted arrangements for trips for us. Would recommend and return to this hotel. Thank you!

Dear Kate M., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A must try

Customer review rating 5.0/5

Bruce Couples - 01/04/2021 Confirmed reviews ALL

We had a fantastic three nights stay in the Deluxe one bed villa. It felt great soaking in the outdoor tub at night time or simply sitting around in the private garden. The resort is very quite and relaxed, with a great eco system. We enjoyed hanging out with Mr. Peacock and the family of ducks. We also had all of our meals in the hotel‘s restaurant as it has decent food and is reasonably priced especially after the A+ discount.

Dear ziqian w., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

TripAdvisor rating 5.0/5

raymanleezheng 07/03/2021 TripAdvisor review

Great resort ! Good location near Suhe old town, Hotel room facility it is good, Restaurant provide traditional local food. Staff friendly and helpfully. If hotel can provide free shuttle bus to Suhe old town will be better.

尊敬的客人，您好，非常感谢您抽出宝贵时间对酒店给予评价！首先感谢您下榻丽江铂尔曼度假酒店并接受我们的服务！我们非常开心看到您对酒店的肯定，这让我们倍受鼓舞！酒店紧靠束河古镇，将连绵的玉龙雪山尽收眼底，距离丽江市区和有“历史文化遗产”美誉的大研古镇仅有10分钟的路程。酒店设计灵感来自当地纳西族的传统建筑，底层设计的同时融入了现代中式装饰元素，大小花园水流环绕，中心湖更是汇聚了酒店的诗画美景精华。酒店内饲养了孔雀、小鸭子、小兔子等小动物，让宾客在美丽的园林中感受与大自然的互动，带走一段难忘的记忆。再次感谢您的分享，期待与您再次相聚。

Very excellent hotel

TripAdvisor rating 5.0/5

henrybaihn 02/01/2021 TripAdvisor review

Staying in the hotel is very comfortable. The surroundings are very nice and beautiful. You can find lots of guests take pictures from the balcony in the room. I suggest to staying in the villa because you can relax yourself here. You can see a private garden in the villa. The room is very clean and quiet. You can have good sleep here. The bathroom is big too and there is a huge bath tube. The foods in the restaurant are very yummy. Especially the service in the hotel is very nice. Esch staff would say hello to you upon meeting in the hotel. You can see smiles on their face. I will choose my accommodations here again next time.

Hello, thank you very much for your valuable time! First of all, thank you for staying at Pullman resort Lijiang and accepting our service! We are very happy to see your affirmation of the hotel, which makes us very inspired! The hotel is close to Shuhe ancient town, with a panoramic view of the continuous Yulong Snow Mountain. It is only 10 minutes away from Lijiang City and Dayan ancient town, which is known as "historical and cultural heritage". The design of the hotel is inspired by the traditional architecture of the Naxi people. The underlying design is integrated with modern Chinese decorative elements, surrounded by big and small gardens, and the central lake is the essence of the poetic beauty of the hotel. Peacocks, ducklings, rabbits and other small animals are raised in the hotel, so that guests can feel the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for your sharing and look forward to meeting with you again.

good view and great comfort

Customer review rating 4.5/5

Cj Couples - 19/11/2020 Confirmed reviews ALL

Wonderful place to stay and easy to walk around the compounds. Short walking distance to Shuhe ancient town. One of the most impressive & delicious food we had in Lijiang area.

Dear Chia Ju C., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful resort with some service issues

Customer review rating 3.5/5

Gregg Couples - 02/11/2020 Confirmed reviews ALL

Just spent 6 nights at the Pullman Lijiang. I'll start by saying the room and hotel grounds are beautiful. We booked a standard 1-BR villa but upgraded to the Deluxe at check-in mainly for the outdoor hot tub. Unfortunately, only used the hot tub once because the water level was too low, the water was so dirty and only 2 of the 4 jets were working. Other minor service issues: 20 minutes to get a martini when only 5 other people in the restaurant, cleaning person didn't take away all the dirty dishes and threw away my personal razor, refrigerator in room wasn't cold at all even at highest level, and hamburger ordered from room service was completely raw inside. The breakfast was adequate but not really up to 5-star standards. We did enjoy the very large room, the patio and the super comfortable bed. Overall, a good experience but would probably try a different resort if we returned to Lijiang.

Dear Gregg Thomas W., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your comments and feedback. We will inform relevant departments to make improvements and improve the guest's experience, especially for members like you. We hope you can give us an opportunity to improve and stay in our hotel next time in Lijiang. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Anonymous Friends - 09/10/2020 Confirmed reviews ALL

Large space，good service in restaurant.

Dear Min S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice view of Jade Dragon Mountain and strategic location

TripAdvisor rating 5.0/5

chektan 01/09/2020 TripAdvisor review

The resort is located near Jade Dragon Mountain National Park, walking distance to Su He Old Town涑河古镇, also near White Sand Old Town 白沙古镇 and Da Yan Old Town大研古镇 , UNESCO heritage. A pleasant dining area with companion of smal animals.

Beautiful facility, but the staff needs help

Customer review rating 3.5/5

Anonymous Couples - 25/08/2020 Confirmed reviews ALL

The facility is quite beautiful, especially the villas. The check in process needs improvement. It shouldn't take two hours to check in to any hotel. The housekeeping also needs improvement. I understand the goal of reducing housekeeping expenses, but when the toilet paper has run out it needs to be replaced.

Dear Edward Morton S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your suggestions, the hotel attaches great importance to it. We will make improvements and carry out corresponding training, so as to bring more perfect experience for guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hidden treasure

TripAdvisor rating 5.0/5

liaket Solo travel - 18/01/2020 TripAdvisor review

Even this hotel is not location near to Lijiang main attraction - old historical town - it is very good option to stay. It is only 10 minutes by walk for Shuhe old town. All the villas and main buildings of the hotel are harmoniously integrated into the landscape with the main focus on Lijiang treasure - Jade Snow Mountain which reflects in the pod just right after entrance to the territory of hotel. I was happy enough to be upgraded to stay at villa which has charm and great amenities. Huge bed with great linen and choice of pillows. Huge bathroom with shower and bath. Cosy living room. Great breakfast, mostly with local dishes, very delicious and various. In the afternoon it is possible to enjoy afternoon tea and glass of wine in the pleasant atmosphere of bar with great view over mountains. Also I have chance to visit SPA. Very professional and relaxing. And very thankful to the stuff: even sometimes we had some language barriers they were always eager to help and support in any needs. I would love to come there back.

Thank you very much for your stay in lijiang pullman resort hotel and share your experience with us.Hear you sure, we are very happy, your satisfaction is our forward momentum, we will continue to maintain and continuously improve their hard, ready to come back at any time, you are looking forward to your visit again.

Luxurious Villas, Beautiful Setting and Views, Genuinely Great Service

Customer review rating 5.0/5

Dominic T. Couples - 06/01/2020 Confirmed reviews ALL

We stayed in a Deluxe King Room with a mountain view and it was perfect. Spacious bed and bath rooms, lounge area, living room and a garden with a hot tub—all beautiful designed with meticulous attention to detail. The lobby view of Jade Dragon Snow Mountain is impressively majestic. Special mention goes to Lina from the 1919 bar as well as restaurant, I was feeling rather ill on Christmas Eve and she thoughtfully suggested that I have something light like porridge at the quieter 1919 bar, instead of the noisy Christmas Dinner Buffet. On top of that, she instructed the lady staff at bar 1919 to make a pot of hot ginger tea for me which really helped alleviate my stomach discomfort. The lady staff (can't remember her name) at Bar 1919 also made me a pot of hot ginger tea the following 2 days as I was still not feeling 100%. Their actions went above and beyond their duties and exemplified kindness and empathy for another human being, not just as a guest. They have my utmost respect and gratitude. :) Another mention goes to Vicky from the front desk, she efficiently handled my unusual request for exchange of cash using WeChat as I didn't have foreign currency on hand. Her genuine friendliness and help were greatly appreciated. If ever we find ourselves in Lijiang again, Pullman will definitely be our first choice.

Dear Dominic T., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful property with amazing villa

Customer review rating 4.0/5

L. W. W. Friends - 01/01/2020 Confirmed reviews ALL

Loved the villa and beautiful surroundings, service was pretty good. Only drawback was that the discount for Accor plus wasn’t explained properly at the restaurant and therefore had to pay higher for promo set instead of the usual discount.

Dear Wei W. L., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Perfect Stay Ｗith Pullman Lijiang

Customer review rating 5.0/5

Dylan S. Friends - 07/12/2019 Confirmed reviews ALL

Frankly,there are many international hotel group’s hotels in Lijiang. It’ll be hard for me to choose before staying with Pullman Lijiang due to they all have their own merits. But Pullman Lijiang has became my first choice in Lijiang gradually even giving up my Spire /Diamond level of IHG/Hilton group. Take many factors into consideration,Pullman Lijiang is the top one among all luxury hotels. The best snow mountain view, friendly staff, efficient service responding, perfect room facilities, private yard ,quiet environment... every single component is perfect! So the all performances of Pullman Lijiang are flawless! As far as I’m concerned, lovely animals add much spice to my life which staying with Pullman Lijiang ! I have to give my special thanks to a diligent staff-Tina, who always makes everything done before arrival and creates many wonderful moments/stays in Lijiang !

Dear Yu Hang S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Superb hotel

Customer review rating 5.0/5

Alex Solo - 21/11/2019 Confirmed reviews ALL

Loved my stay. Staff were really kind and attentive. All member benefits guaranteed. Breakfast was a treat, so was the afternoon tea. Loved the upgrade (to a villa).

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