Hotel Mercure Brussels Centre Midi 4 stars

This wasn’t what I had expected from a Mercure hotel. We waited on the street outside for the door to be unlocked for several minutes after ringing the bell when we arrived in the afternoon. The staff were lacking in customer service and were rarely visible in reception or the bar. There was very little local information or knowledge. For the price we paid I would expect a higher level of service. The room was very comfortable and exceptionally clean.

Good service and the hotel seemed fresher than last time I stayed there.

The entire road infront of the hotel was under construction, it was pure mud and there were no wodden planks or anything provided to give the guests the possibility to walk with suitcases and not to get entirely dirty and muddy. The personal seemed indifferent when I asked what would be the best way to Midi station given the current situation and didnt really care. The only answer I received was sorry, we dont know. There is nothing we can do. The area behind the station, where the hotel is located is even worse than the rest of Midi area, dirty, unsafe and simply not acceptable for a hotel which charges 140 Euros a night for a single room.

I suffer from allergy to dust mites, as many other people do. Your hotel has wall-to-wall carpets almost everywhere, you have a serious mite infestation, and you do not seem to care about possible carpet treatments or anti-mites carpets (they do exist). My allergy was never triggered so hard.

Weekend trip to Brussels. Location of the hotel was fine and the hotel is very good.

Excellent, quick check in & out. Superb Breakfast. Excellent Location almost next to station. Good Rooms, exceptional service. Will be back

Ok. It was our 1st time here.

At the time of arrival the reception desk was unmanned. I would presume that the receptionist is at reception. The same happened in the bar. I had to ring the bell in reception to receive service in the bar. Although I had ordered a drink and something to eat no one came to check during my time in the bar. Consequently I didn’t order anything else.

Comfortable bed and hotel, very short walk from Brussels-Midi. Enjoyed the spa.

Friendly and relatively efficient staff. Comfortable rooms. Adequate snack availability, but would have preferred restaurant. Drinks are expensive . Through no fault of hotel access was rendered ridiculously and dangerously difficult by the insane provision of totally uneven, unmade and slippery narrow pedestrian pathway for 60 metres from the metro end. Where was the Anderlecht Heakth and Safety Officer? One old lady slipped and fell in front of us.

Overall it is good.....some issues i faced were- Locker safe not working - so had to change room Light Lamps not working properly Breakfast have no options for customised dishes- a major drawback

Great! Clean and tidy rooms

One of the best hotel breakfasts in Brussels! Perhaps the outlet in the shower of Room 309 needs cleaning out - slow to drain.

Overall was good but breakfast should have few more varieties

The stay was ok but the traffic outside makes it noisy. There could be a better acoustic insulation. The room is outdated and could be refurbished (leather of the chair totally cracked).