Novotel Tangerang Hotel 4 stars

Customer review rating 4.4/5 4,060 reviews
Novotel Tangerang
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+ 24 Services
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Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground and pool

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining mall with shopping, dining options

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Clay tennis court (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117
tangerang
indonesia

Tel: +622129679999

Fax: (+62)21/29038899

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS :-6.194012, 106.633935

Your meetings and events

Novotel Tangerang's pillarless Grand Ballroom is ideal for accommodating big conferences and wedding events with its 1600 sq.m. floor space. Our experienced events team is able to provide tailor-made solutions to meet your unique meeting needs.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Podium

  • Day light

  • WIFI access

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary in-design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with King Bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Executive Room with King Bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Executive Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Executive Suite Room

  • Max. number of persons: 4
  • Area: From 42m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy a true experience 24h/24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, à-la-minute cooking... Stylish materials make you feel European and Asian influences.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge Bar is an intimate, friendly bar, which serves a wide range of cocktails, mocktails and other beverages. Light snacks are also available, making it the perfect place to catch up with friends or have informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Located at the podium floor, adjacent to the Health Club and Spa, the Pool Bar is a convenient spot to relax while enjoying the smoothies or light bar snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,060 reviews

tripadvisor

TripAdvisor Rating 4.5/5

854 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Hospitality

Customer review rating 4.4/5

Mohd I. W. Business - 24/03/2020 Confirmed reviews ALL

Always my great experience with excellent hospitality provided by your staff.

Dear MOHD ISMADI MOHD DAN W., Greetings from Novotel Tangerang, We very much appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Windiarto General Manager

Perfect staff, would not ask for anything else

Customer review rating 4.4/5

Doug E. Families - 22/03/2020 Confirmed reviews ALL

My family had an unexpected long weekend in Jakarta. We checked in late Friday night and the staff went above and beyond to make us feel welcome. The Novotel Tangerang took care of my family. That was a big relief with all the Corona virus scare. I can not say thank you enough!

Dear DOUGLAS TERRY E., Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Great hotel

Customer review rating 4.4/5

Kuwat R. Solo - 20/03/2020 Confirmed reviews ALL

About 30 minutes drive to airport. Attached to shopping mall and cinema. Many good restaurants around. Great front liner/receptionist staff. Bed was very comfortable.

Dear KUWAT R., Greetings from Novotel Tangerang, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

second coming with same satisfaction

Customer review rating 4.4/5

Igna Families - 18/03/2020 Confirmed reviews ALL

easy check in & check out, good swiming pool and children playground, spacious room (but my AC not cool, allready check but it is still not cool). good food and nice staff.

Dear IGNATIUS H., We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service.We regret about Air Conditioner at room, we will fix it soon. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Not really satisfying stay

Customer review rating 4.4/5

Stella Families - 17/03/2020 Confirmed reviews ALL

When we arrived no one assist my husband to the parking lot so he end up 1 hour looking for parking. When I checked in, the room not prepared as per request (we request for double bed rooms but we being informed it was twin bed that available), the receptionist was very helpful, he tried to change the rooms because we have 1 kid and 1 baby and not possible to sleep in twin bed. Long story short, we got double bed rooms but unfortunately when we enter one of the room, the door can't be closed. We inform to the front office and they sent handy man to fix it, the handy man said we need to slam it in order to close it.. Really dissapointed that at that time the front office not directly offer to change the room but just said that they already sent the handy man. I said its not possible to use that room. I cant slamed the door every time I need to go out and close it..if my kid or my baby is sleeping, they will be disturbed and crying. After I get angry and request for replacement, then she start to check which room was available and we got the replacement. Another problem occur when we took a bath, the shower didnt work properly. The cold button cant work, luckily the hot water not too hot so we can still use the shower with slow flow. One thing that made our day is the breakfast time, the room was very spacious and have lots of food variety. As my summary, you can give better experience to the guests if you : 1. Prepare proper parking lot and assist every hotel guests to the parking lot 2. Prepare room as per request 3. Do regular maintenance for each room and fix all the broken things (renovate the rooms) 4. Train the front desk to be more care and responsive to give solution rather than waiting the guest to ask for the solution Sorry for a long review but you are known as the biggest hotel in Tangerang, so will be good if you also offer great guest experience during the stay.. Thanks..

Dear Stella, Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies concerning all the issues that you have faced in our hotel like Room condition, difficulties in parking and handling guest complaint. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

Perfect

Customer review rating 4.4/5

Adrian R. Business - 15/03/2020 Confirmed reviews ALL

I’ve been staying in Novotel Tangerang a few times in the last years. The staff are professional, always welcoming and smiling. With regards to my last stay they even prepared a birthday surprise cake and sing happy birthday, even thou I never informed them about it. That was a nice touch. Rooms are always clean and tidy and smell fresh. Room service is great as well, being a big fan of Indonesian food, I can say that their local dishes on the menu are delicious. You guys are doing a great job! Keep it up! See you next time!

Dear Adrian R., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Very well

Customer review rating 4.4/5

Adib M. Families - 14/03/2020 Confirmed reviews ALL

Everything in hotel are marvellous Extremely satisfied

Dear Adib M., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Pleasant Stay

Customer review rating 4.4/5

Stephen P. Business - 11/03/2020 Confirmed reviews ALL

Clean room and excellent breakfast

Dear STEPHEN P., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Well located.

Customer review rating 4.4/5

Vyra Families - 10/03/2020 Confirmed reviews ALL

It’s inside TANGCITY area so whatever we can get whatever we need here

Dear Vyra, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Excellent service

Customer review rating 4.4/5

Mantosh Business - 10/03/2020 Confirmed reviews ALL

Great service and staff with more open areas

Dear Mantosh, Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

It was ok

Customer review rating 4.4/5

Bob Business - 09/03/2020 Confirmed reviews ALL

Breakfast was vary basic with not much western offer. Toilet not so clean. Overall OK far away from good.

Dear Mr. A., Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

Good sat

Customer review rating 4.4/5

Mrs T. A. Couples - 09/03/2020 Confirmed reviews ALL

Very happy to stay at novotel because it is make we comfortable the location is near the mall, the employees are friendly and very helpful. Hopefully can stay again at novotel next time thank you

Dear Tiara A., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Feels like home

Customer review rating 4.4/5

Muhammad M. Business - 06/03/2020 Confirmed reviews ALL

Polite and approachable staff and great facilities in the hotel

Dear MUHAMMAD M., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We will inform to Subhan & Dade about your nice comment. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Satisfied

Customer review rating 4.4/5

Hlee Business - 05/03/2020 Confirmed reviews ALL

Everything is good, so far no issue. Well done! Happy to be ALL Gold Member

Dear Heri L., Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

located at big mall.

Customer review rating 4.4/5

Omar H. Couples - 04/03/2020 Confirmed reviews ALL

We was happy with this hotel. And Thanks to Miss Ayu from your Hotel ref for helping us a lot ia arranging us to stay at your hotel Novatel Tarangeng Jakarta indonesia

Dear Omar h., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.I will inform to Ayu for your nice comment. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Good Stay

Customer review rating 4.4/5

Mr P. Business - 04/03/2020 Confirmed reviews ALL

The room was clean and tidy. Ready on time.

Dear AHMAD ALAWI B., Greetings from Novotel Tangerang, We very much appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Windiarto General Manager

Reservation staff are amazing

Customer review rating 4.4/5

Marius Business - 04/03/2020 Confirmed reviews ALL

Last minutes booking and changing request all the time, but always responded nicely. Highly recommend this place for staff being so friendly and going above and beyond to help. Thank you so much.

Dear Marius W., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

GOOD STAY

Customer review rating 4.4/5

Farid Families - 04/03/2020 Confirmed reviews ALL

Clean and modern room and many kindof menu make us fell comfortable to stay

Dear Farid, Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, Ruth will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Excellent

Customer review rating 4.4/5

Dea B. Solo - 04/03/2020 Confirmed reviews ALL

All is good and staff is very nice

Dear Dea B., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Very bad

Customer review rating 4.4/5

Anonymous Business - 04/03/2020 Confirmed reviews ALL

There isn't anything for extra even slipper. Also your washbasin blocked and i tried to ask for help but nobody help me.

Dear MUHAMMET SADIK C., Warm Greetings from Novotel Tangerang! First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, I am sorry. If you give us a chance to earn back your trust, I can assure you that will enjoy an exceptional experience on your next visit. I would be happy to see that you enjoy the experience that so many of our guests have grown so fond of. Regards, Windiarto General Manager
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