Novotel Tangerang Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 4,708 reviews

ALLSAFE approved hotel

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Novotel Tangerang
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+ 20 Services

Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground, pool, and rooftop garden

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining Tangcity mall with shopping, dining options

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117 tangerang
indonesia

Fax: (+62)21/29038899

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS:-6.194012, 106.633935

Exhibition and convention centre

  • JI EXPO 31.0 km / 19.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

Enjoy a true dining experience 24/7 at our European and Asian-styled restaurant. There is a large choice of Asian and international specialities, à-la-minute cooking, which are served freshly to you.

Your meetings and events

Novotel Tangerang's pillarless Grand Ballroom is ideal for big conferences and wedding events with its 1600 sq.m. floor space, conveniently located in BSD.The experienced events team at our business hotel is able to provide tailor-made solutions to meet your unique meeting needs.To ensure your event is successful, we can also prepare high-tech equipement to accommodate your needs. Enjoy your meeting with a view while you present your success in our sky view meeting rooms.

Room descriptions and layouts

meeting rooms

From 1 to 2,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in-design, and adaptable, our rooms in Novotel Tangerang is suitable for business, leisure, and staycations, making it perfect for your needs. Our Superior Rooms measure 32 m2, while our Suite Rooms are 64 m2. Both room types feature modern comforts with flat-screen tv, free WIFI, safe and fridge.

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,708 reviews

TripAdvisor Rating 4.5/5

1,126 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 5.0/5

Irene Families - 10/01/2022 Confirmed reviews ALL

good service, good food

Dear Irene Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Well Located

Customer review rating 3.5/5

Fenty Families - 04/01/2022 Confirmed reviews ALL

good location, nice view, clean room but carpet a bit dull. thanks to the hotel as a platinum member i got a room upgrade. the lack of this hotel is on the TV which seems old-fashioned, small and the picture is not good. Also on a small parking lot. maybe it can be fixed next future

Dear Fenty Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Novotel Tangerang easy to access and good view

Customer review rating 3.5/5

R S. Solo - 03/01/2022 Confirmed reviews ALL

Service was good, food served timely and hygienically Front office staff responded as you called and coordinated to room service immediately to attend. During my stay the Front office staff do call few times asked of my comfortability. In general had good hospitality during 9 days stay.

Dear RAVICHANDRAN S. Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Well located

Customer review rating 4.5/5

Lina Families - 03/01/2022 Confirmed reviews ALL

Fun with family

Dear Lina, Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

Nice service

Customer review rating 4.0/5

Tommy H. Business - 31/12/2021 Confirmed reviews ALL

I stayed in this hotel for fulfill the quarantine purpose Hospitality service is good, Room facilities good, Can improve better for the food

Painless Quarantine

Customer review rating 4.5/5

Steve B. Couples - 27/12/2021 Confirmed reviews ALL

Efficient and friendly service, which under these unusual circumstances began on arrival at the airport, PCR, Covid shuttle, etc.

Good stay

Customer review rating 4.0/5

Fin T. Solo - 23/12/2021 Confirmed reviews ALL

Overall it was good but wifi was pretty slow

Good Stay

Customer review rating 5.0/5

Raquel Families - 20/12/2021 Confirmed reviews ALL

it was such a pleasure experience to stay here.

Dear Raquel Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Exellent stay

Customer review rating 4.5/5

Bernie Business - 18/12/2021 Confirmed reviews ALL

Thanks for your excellent service during my stay. It was my second time staying at novotel tangerang for arrival quarantine. The service has been improved significantly from previous stay in August. The food varieties were added and the room service speed also getting faster. Looking forward for another stay at novotel tangerang next year.

Dear Bernie, Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Nice hotel

Customer review rating 4.5/5

Raymond Business - 17/12/2021 Confirmed reviews ALL

Nice and well located hotel

Dear Raymond, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Overall very satisfied with the stay

Customer review rating 4.5/5

Binoj Solo - 15/12/2021 Confirmed reviews ALL

I had a 10-day Quarantine stay and wanted to book a hotel close to home. Initially I had booked for 3 Days, but the government rules changed quickly. The reservation team was very helpful in updating the reservation in a timely manner. The process from the airport to the hotel (thank you, Pak Indra) and processing at the hotel was also very smooth. Had not requested for a smoking room earlier, but they made the change without any fuss. The rules and regulations were made very clear at the beginning. Room was comfortable and reasonably well maintained, no loud noises permeating into the room. So sleep and work was not disturbed. Any additional requirements like additional water, bathroom accessories were quickly provided. Food Quality was also good. So overall, would recommend this hotel. Few aspects which i wish was better: Rooms are not very bright, standard templates i suppose for Novotel across countries. i was working during the quarantine and would have appreciated more light in the working area. Only had a dimly lit lamp. The timing for the delivery of food was mixed up in the beginning, and was also served cold. After a few complaints, this was corrected. Had taken a smoking room, there were holes in the sofa and chair, probably cigarette burns from previous customers. There were ash residues in the sofa as well, so not cleaned well. Requested for change of chair, which never came. Had a medical emergency in between, vertigo issue. They sent the medical officer for consultation etc. very promptly. My wife was trying to reach the hotel continuously during this period, and nobody was picking the phone. Could have been more responsive. Internet failed big time during the last 3 days, created issues on managing meetings. Had to resort to tethering. But these are probably not as major, and i would call it only niggling issues (except for the internet)

Good but not expected quality from executive suit room.

Customer review rating 3.5/5

S Couples - 12/12/2021 Confirmed reviews ALL

Overall good, but things stopping it from achieving 'great' score. - cracking guest toilet door + no tissue at those toilet - no slippers presented, we called operators, receptionist, 0 general hotline but no one picked up. we took our time to go to lobby to request slippers... - no one picked up room calls (as mentioned on point 2)

Quarantine stay

Customer review rating 4.0/5

Michael C. Solo - 10/12/2021 Confirmed reviews ALL

I stayed at the Novotel Tangerang for my 6 nights quarantine stay, all the staff were very friendly and helpful, it was nice to have good menu to choose from which made the stay all the better, good selection of tv channels and great wifi.. Under the circumstances my stay was very comfortable due to the great staff and great service.

Dear Michael C. Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

The hotel rooms are very clean and the foods menu are the Best. All staff are very friendly and very profesional.

TripAdvisor rating 5.0/5

DjohanG1 05/12/2021 TripAdvisor review

Novotel Tangerang is really the Best hotel in Tangerang. The rooms are really very clean and very spacious. We stayed in Novotel Tangerang for Quarantine staying which is can go out from our rooms, but the hotel staffs are really very helpful, they provided whatever we need during our stay. We have plenty of mineral waters. We also have welcome fruits and variety snack to be enjoy during the day. And we have many choices meals for breakfast, lunch and dinner. Indonesian meals and Western meals are all very delicious taste. Thank you so much for all the Best services we experienced as a sweet memories staying at Novotel Tangerang. We will give our recomendation to our friends to stay at this hotel.

Dear Pak Djohan Gazali, Warmest Greeting from Novotel Tangerang, Thank you for your Loyalty . We highly appreciate your comments regarding your quarantine stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Not good this time

TripAdvisor rating 1.0/5

andistathe 02/02/2021 TripAdvisor review

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

Dear Andysta Therestiawan, Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We will process your refund immediately. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Hotel location is perfect, same location with shopping mall, so very easy to enjoy Ford and shopping experinences.

TripAdvisor rating 5.0/5

Johan G 15/10/2020 TripAdvisor review

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

Dear Johan G, Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

Good location with good ambiance

TripAdvisor rating 5.0/5

Rrhardiman Business - 01/09/2020 TripAdvisor review

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.

Dear Rrhardiman, Greetings from Novotel Tangerang! Thank you for sharing your experience with us. We really appreciate your feedback and very pleased to know that you had an amazing experience during your stay with us. We ensure that our guest will felt safe during this pandemic COVID 19. We obey to Government suggestion about the health protocol. Stay safe and always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Comfortable and pleasant experience

TripAdvisor rating 5.0/5

Lee S Business - 14/01/2020 TripAdvisor review

Novotel Tangerang is my preferred hotel when going on a business trip. The room is moderately sized and very clean. The staff at the front desk and room service are also very friendly. The staff always takes initiative to offer assistance whenever possible. Thumbs up.

Dear Lee S, Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Good location with good ambiance

TripAdvisor rating 4.0/5

Rrhardiman Family - 30/12/2019 TripAdvisor review

Check in and check out is quick.The staff are friendly and helpful. The breakfast was delicious and had a lot of varieties. The staff tried to give best service by giving us information about how to enjoy our stay.

Dear Rrhardiman, We highly appreciate your comments regarding your stay at the Novotel Tangerang. Thank you very much for your positive feedback. It is our pleasure to always serve you with the best service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement for our staff, as we strive to continuously improve the quality of our services. We are grateful that you had a comfortable and memorable stay experience with us, and we hope that your next visit will be as pleasant. Sincerely, Windiarto General Manager

Best novotel experience so far

TripAdvisor rating 5.0/5

Travel_Maxe_On_tour Couples - 05/09/2019 TripAdvisor review

Great service, nice executive lounge, comfortable beds only 45.minutes away from the airport. Breakfast with many Asian and European choices. Thanks Liani for your warm welcome! Also service in the exec lounge was exceptional! Friendly open minded people all around the place.

Dear Travel_Maxe_On_tour, Warm Greetings from Novotel Tangerang! Thank you very much for staying and sharing your recent experience with us. Your feedback and is greatly appreciated and used to continuously improve the quality of our service and facilities. In addition, we thank you for your kind appreciation towards the service provided by our staff, Liani. I will be sure to pass your comment to her and I believe it will serve as an encouragement for her and other staff as well. We hope to see you again very soon and create another pleasant experience on your next visit. Regards, Windiarto General Manager

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