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Novotel Tangerang Hotel 4 stars

Customer review rating 4.4/5 4,533 reviews

ALLSAFE approved hotel

Novotel Tangerang
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+ 20 Services

Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground and pool

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining mall with shopping, dining options

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117 tangerang
indonesia

Tel: +622129679999

Fax: (+62)21/29038899

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS :-6.194012, 106.633935

Exhibition and convention centre

  • JI EXPO 31.0 km / 19.0 mi

Hotel services

THE SQUARE

Enjoy a true experience 24h/24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, à-la-minute cooking... Stylish materials make you feel European and Asian influences.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 266 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 170 non-smoking rooms
    • 20 floors
  • Languages spoken at the hotel
    • French
    • English
    • Chinese Mandarin
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Basement 1 and P 5flr
    • On site
Well-being
  • In Balance - OPEN WITH SCHEDULE Currently unavailable
    • Outside
    • On site
  • In Balance - OPEN WITH SCHEDULE Currently unavailable
    • On site
    • Massage
Boutiques/shopping
  • Shopping mall
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Play area
    • Outdoor playground for children

Your meetings and events

Novotel Tangerang's pillarless Grand Ballroom is ideal for accommodating big conferences and wedding events with its 1600 sq.m. floor space. Our experienced events team is able to provide tailor-made solutions to meet your unique meeting needs.We also prepare high tech supporting needs for you to achieve your meeting goalsMeeting with view while present your success in our sky view meeting rooms

Room descriptions and layouts

meeting rooms

From 1 to 2,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Meeting room

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in-design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Our Superior Rooms which measure 344 sq ft (32 m2) while our Suite Rooms 689 sq ft (64 m2), feature flat-screen tv, free WIFI, safe and fridge.

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,533 reviews

TripAdvisor Rating 4.5/5

1,012 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

lovely stay

Customer review rating 4.0/5

Marnie Families - 12/10/2021 Confirmed reviews ALL

all the staff were friendly. room was nice, little dirt & hair found on the carpet though. the outdoor area was nice for children to play. too bad the pool was closed. the aircon around the lobby & hall was a bit hot, should’ve been cooler

Dear Marnie, Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Feels like home

Customer review rating 5.0/5

Andysta T. Solo - 12/10/2021 Confirmed reviews ALL

This time my stay in Novotel Tangerang is for Quarantine Stay fro my come back from abroad. Upon arrival in the Soekarno Hatta (after all procedure in the airport) the hotel reps is already there to pick me up. Politely greet me welcome back to Indonesia... With his smile at 1am. The transfer car from airport to hotel is ready. Arrived in the hotel the bellboy escort me to for the Checkin Process. And thanks to Novotel Tangerang they Upgrade my ro to suites room. The food was excelent with wide option and the taste was amazing. Overall... During my stay 8days 7nighs. Its me make feels at home. Thanks Novotel Tangerang.

Dear ANDYSTA T. Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an quarantine exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

Well located, many shops and banks nearby.

Customer review rating 4.0/5

Ihor Business - 12/10/2021 Confirmed reviews ALL

Well meals, good stuff, panoramic window, no balcony, about 25 min from Soekarno airport at 8 pm. Now and then wifi connection quality.

Dear IHOR P. Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We do apologize for the wifi connection didn't meet your expectations. Regarding the passport , the regulation made by Government that must all appointing quarantine hotel to follow it. Once again thank you very much and We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Kind service

Customer review rating 3.5/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

8 day government quarantine, comfortable bed, good food, slow internet, tepid water in the shower

Dear Marlon, Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

Okay experience

Customer review rating 2.5/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

There's nothing special and memorable staying at this hotel

Dear J. Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

good stay, excellent hospitality

Customer review rating 4.5/5

Alex Business - 11/10/2021 Confirmed reviews ALL

Overall are excellent service, easy check-in and check-out. Very professional staff. My stay is for quarantine after arrival at Indonesia. I have 2 things you might want to take a look: 1. I support government regulation to minimize spread of Corona virus, by not requesting housekeeping to clean my room during my stay. So, I request to have air freshener in my room. But why is it so difficult to have that? I need to request repeatedly 4 times for 2 days. Should I pay more to have simple air freshener?For your information, the room doesn't has window for circulation. This is also reason why I request air freshener for my 24 hours x 7 stay without going out from room. 2. When I Check in, I met staff and asked about dine-in. They say now it is possible to have dine-in. But at my last day, when I call and requesting to not bring my breakfast to room (I want to join buffet breakfast), staff mention hotel doesn't serve buffet, because of low occupancy/guest number. This is very different information I have. And I very disappointed here.

Dear Alexandro Warm Greetings from Novotel Tangerang! First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, I am sorry. If you give us a chance to earn back your trust, I can assure you that will enjoy an exceptional experience on your next visit. I would be happy to see that you enjoy the experience that so many of our guests have grown so fond of. Regards, Windiarto General Manager

Good and comfortable stay

Customer review rating 4.0/5

Arnidhya N. Solo - 11/10/2021 Confirmed reviews ALL

It's not my first time to stay at Novotel, but it's my first time to stay during a quarantine. Overall experience, was good, as expected. But somehow the internet connection on my room didn't run very well during my stay. I'm sure it will be better next time. And I love the western cuisines too! The pasta was unforgettable.

Dear Arnidhya N. Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Well located

Customer review rating 4.5/5

Adi Business - 10/10/2021 Confirmed reviews ALL

This hotel is well located and directly connects to shopping centre where I can easily find lunch and anything pretty easy

Dear Ardi Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Good Everything...

Customer review rating 3.5/5

Vinceko Families - 09/10/2021 Confirmed reviews ALL

Good Everything But pls Improve disconnect Wi-Fi and Speed. Thanks.

Dear Vinceko Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your wifi experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Lovely room

Customer review rating 4.0/5

Derek N. Business - 08/10/2021 Confirmed reviews ALL

Kind and clean. Unfortunately the only consideration I would bring to your attention would be the lack of understanding a food allergy menu.

Dear Derek N. Warm Greetings from Novotel Tangerang! First, I want to thank you for your nice feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve especially about food preferences.. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, I am sorry. I would be happy to see that you enjoy the experience that so many of our guests have grown so fond of. Regards, Windiarto General Manager

Over all my stay was great, specially the catering and friendly staff

Customer review rating 3.0/5

Vishal Business - 07/10/2021 Confirmed reviews ALL

I stayed there for a week to fulfill the mandatory quarantine requirement by the Government. First few days were good. Food is an excellent. I noticed after couple of days, I started getting a cigarette smoke smell in my room through the centerlized air conditioning system. There was no window which I could open into my room, except the door. I had really rough time to stay there for my last 2 days. Even I did complaint at the front desk about it and I am told all rooms are non smoking rooms. But someone was smoking into their room and all the smell was coming in my room. So the staff couldn't do anything about it. Imagine if someone has a some medical issues or with a kid. Atleast this hotel should provide all the rooms with the window . Not going to stay there ever and won't recommend to anyone. Please make sure if you guys are going to stay there, ask the room with a window.

Dear Mr.Vishal, Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

Well located

Customer review rating 3.5/5

Arsdmt Couples - 06/10/2021 Confirmed reviews ALL

Overall good

Dear Aris Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Quarantine Stay

Customer review rating 5.0/5

Lynne C. Couples - 06/10/2021 Confirmed reviews ALL

The Suite was very comfortable to stay in for our 7 night quarantine stay. The staff were always available if we needed anything. The meals were really good there was so much food well done to the chef's and restaurant staff. Would highly recommend if you need to quarantine or if you were lucky to have vacation in Tangerang.

Dear Lynne C. Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

good stay

Customer review rating 4.0/5

Anonymous Solo - 05/10/2021 Confirmed reviews ALL

i love the staff and the location, but i think the food can be better for the next

Dear Ibu Itje Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Great place!

Customer review rating 5.0/5

K Solo - 05/10/2021 Confirmed reviews ALL

The staff was always so friendly and helpful! They went over and above during my stay there!

Dear Katie Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

NIce quarantine hotel for family and single

Customer review rating 4.0/5

Taufan K. R. Families - 03/10/2021 Confirmed reviews ALL

Very comfortable room, good food. good service.

Dear Taufan Kusdia R. Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

Great experience

Customer review rating 5.0/5

Wahyu H. T. Solo - 30/09/2021 Confirmed reviews ALL

Novotel Tangerang is truly a great place to stay. Well located, clean, good food, and best of all is great services. Thank you so much for everything.

Dear Ibu Wahyu Handayani T. Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Not good this time

TripAdvisor rating 1.0/5

andistathe 02/02/2021 TripAdvisor review

I have stay here many times before... During this stay i have bad experiences I check in at the hotel at 17.00 the room was not ready at that time. As by phone before i called the hotel to inform them that by 17.00 i will be arrive at the hotel. And my request for high floor room was confirmed at 15floor. After wait for about 20minutes the room is ready but not on the 15floor. After a few day stay... Then i know fkrm one of the guess that the hotel was used for quarantine for incoming passenger from abroad. And the put me on the same floor with quarantine passenger. I call the manager and ask for early checkput with refund for the last 2 day i'm not using. I hope my refund settle asap.

Dear Andysta Therestiawan, Greetings from Novotel Tangerang! Thank you for sharing your feedback. We are very sorry your experience did not meet your standard of expectations. It was an uncommon instance and we assure you that we will do better. We will process your refund immediately. We would love to make things right if you give us another chance. We look forward to welcoming you back and let you enjoy the experience that many of our guests have grown fond of on your next visit. Regards, Windiarto General Manager

Hotel location is perfect, same location with shopping mall, so very easy to enjoy Ford and shopping experinences.

TripAdvisor rating 5.0/5

Johan G 15/10/2020 TripAdvisor review

All hotel staffs are very friendly and the breakfast also very good meals with very safety health procedures during the covid pandemic. The hotel room really have nice view and the room space also make as comfortable.

Dear Johan G, Greetings from Novotel Tangerang! Thank you for your loyalty. It has been our pleasure helping to provide you with an exceptional experience. Reviews help our business build an online presence and helps others learn about us. We value your opinion. We are very pleased to hear that you enjoy your stay and look forward to welcoming you back in the near future. Regards, Windiarto General Manager

Good location with good ambiance

TripAdvisor rating 5.0/5

Rrhardiman Business - 01/09/2020 TripAdvisor review

This hotel have an excellent hygiene protocol that rarely found at other hotel. Hand sanitizer were every where. The check in and check out process was fast. The quality of sleep was very good. The breakfast was good. The benefit of All member was fully received by me.

Dear Rrhardiman, Greetings from Novotel Tangerang! Thank you for sharing your experience with us. We really appreciate your feedback and very pleased to know that you had an amazing experience during your stay with us. We ensure that our guest will felt safe during this pandemic COVID 19. We obey to Government suggestion about the health protocol. Stay safe and always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

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